PLAN OF ACTION

Dear Seller Performance Team,

We understand that you have deactivated our Amazon Seller account in accordance with

section 3 of Amazon Business Solution Agreement. We have violated Amazon's seller

policies and seller Code of Conduct

https://sellercentral.amazon.com/gp/help/G1801

I am the principal of innovation World and I am writing to you today in regard to our account

review after we received a notification stating that we had been violating Amazon’s Seller

Policies.

THE ROOT CAUSE OF THE VIOLATION:

● We investigated and identified that some of our recent orders had issues with

packaging.

● Our staff had mistakenly given the dimensions of product instead of dimensions of

packaging while buying shipping labels from Amazon of USPS/UPS.

● We did not educate our employees about Amazon's suggested packaging.

● We were doing FBA earlier and just started FBM a couple of months ago.
 ● We did not educate our employees about Amazon Seller Code of Conduct and

Amazon Drop shipping Policy(https://sellercentral.amazon.com/gp/help/G1801)

&&(https://sellercentral.amazon.com/gp/help/G201808410)

ACTIONS TO PREVENT THESE ISSUES IN THE

FUTURE:

 We now have a dedicated Amazon account manager to review daily and monitor all
the listings and to abide by amazon policy strictly.

● We have educated our staff about the Amazon Seller Code of conduct and about

Amazon Drop Shipping policy.

● All Business operatives have been asked to revisit Amazon review policy in complete

detail through this link

https://sellercentral.amazon.com/gp/help/G201808410.

● We will give proper packing dimensions to Amazon while buying shipping labels

from Amazon.

● Our team will continuously monitor existing or updated Amazon policies under

"Prohibited Seller Activities and Actions" to prevent any direct or indirect violations

of Amazon policies.

● We had refunded the customers who had complained about the packaging
 ● We are committed to remaining 100% compliant with Amazon's policies going

forward, as reflected in this plan. Please let us know if there is anything else we need

to prevent such issues in the future.

● Will always inform the Amazon.com security team if any suspicious thing or act

happens.

● Adhere to all applicable laws and abide by all Amazon.com policies.

● We will always maintain current account information.

● We have checked all items in inventory to ensure the product is in its original

packaging and packed properly

● We will retrain employees to ensure all items are packed and shipped in the best and

safest condition.

● We are planning to move totally towards FBA.

● We have changed our requirements and agreements with the manufacture

● We will randomly audit shipments and product and thereby increase our quality

control protocols.

● We will follow the Amazon Seller Code of Conduct and Amazon Drop Shipping

Policies.

I ask that you consider this appeal favorably and reinstate my Amazon selling privileges. I
have corrected all performance issues to prevent any future recurrences. I will improve my
performance metric and strive to maintain it.

Kind regards,

Umer Farooq
COMPANY NAME: Tayiba LLC
ADDRESS: 2803 Florida Ave,Halethorpe,MD 21227, USA
Phone Number: +1 443 380 0845