Dear Amazon Seller Performance Team,

I apologize that our performance as a seller on Amazon.com has recently fallen

below both Amazon's and our own standards of quality.

I believe there are two reasons this has happened:

1. The document unable to verify document that i provided because the

translated document was a screenshots.

2. The amazon seller account has been deactivated in accordance with section 3
of the amazon service business solutions agreement.

I believe it due to our prior inadequate management of our inventory that our
order defect rate has exceeded the performance target of <1% and our late
shipment rate has exceeded the performance target of <4%.

Plan of Action:

We are taking the following steps to improve our performance, in addition to the
five steps previously outlined:

1. We have contacted all buyers who have not received their orders and resolved
the issues. Going forward, we have put in place a system of checks to confirm
listing quantities prior to processing the orders as well as a system to follow up
with the delivery carriers to ensure our products are delivered to our customers
in a timely manner.

2. We are currently reviewing and working to remove products that have a

higher than normal rate of return to meet Amazon quality standards. Several of
the items we’ve sold in the past have a higher rate of arriving damaged and we
have worked to remove those items from our Amazon inventory to ensure only
items with sufficient packaging are being sold through our storefront.

3. All our items must pass rigorous quality control tests before being packaged
and shipped. We have also implemented a multi-person final review process to
ensure our packages arrive undamaged.

4. We have hired a team of employees to help manage these issues and improve
these numbers, which reflects on our new metrics.

Please let us know if anything further needs to be done to reinstate our account;
we are looking forward to hearing from you.

Sincerely,

Frederick Wijaya