PLEASE CHANGE THE TEXT , DON'T JUST COPY AND PASTE IT

Dear Amazon Performance Team

As Per our discussion over phone, i am writing my appeal in detail to discuss the
details.

-- Greater detail on the root cause(s) that led to the Drop Shipping Policy
violations .

Root Cause of the account suspension was violating the dropshipping policy, our
order was sent in Walmart packaging , and we didn’t remove packaging , and send
as it is to the customer.
This is clearly prohibited for amazon dropshipping policy , and staff didn’t know that
we should use packaging unmarked and without logo .we just started and handles
few orders only and it was mistake from the employee and we used the same
packaging to send to the customer.

Greater Details :

Root cause of the deactivation is due to the dropshipping policy violation , some
customer receives the order in Walmart packaging , Specifically the order id of the
customer that we investigated is 112-8544326-8929888.

As you can check we have fulfilled only 7 orders till now, and no other customer have this
type of complaint. As we just started and starting up the warehouse etc so the mistake
happened by sending the package in Walmart packaging.

So the as conclusion the root cause is clearly a violation of the dropshipping policy ,
we accept that there should be our own identification when customer receives the
package.

-- Greater detail on the actions you have taken to resolve the Drop
Shipping Policy violations.
I have trained the staff , and aware them to read the all points of the
dropshipping policy , and never ever use any other packaging or old
packaging to ship the order.

I have destroyed all the Walmart or other retailers packaging from

warehouse , and ordered the new unmarked packaging in excess.

We have read the dropshipping policy and informed the employees to comply with amazon
dropshipping policy as per this link https://sellercentral.amazon.com/gp/help/G201808410
I educated employees about the packaging , and told them to not ever use any other brands
packaging amazon is very strict in it .

I have checked the warehouse, and destroyed all the other packages from my warehouse, that cannot
be use ever again. Employees education is very important , and if they are well trained they will avoid
this mistake in future.

I have informed customer that to get the refund of the replacement of the order, but
customer didn’t respond till now , we have handled only 7 orders till now .

-- Greater detail on the steps you have taken to prevent future Drop
Shipping Policy violations.

Greater Details :

I will appoint a manager in warehouse in one week , to quality check the shipment
outbound procedure, he will makesure the shipments with our own packaging slip in
it and the unmarked packaging will be for any order.

This is clearly a mistake from my staff , and I accept it that we should always use the
packaging without any logo on it. And order will be dispatched from our warehouse.

We will makesure that we will be sending packaging directly to customer with tracked
delivery service , and will not use the Walmart direct shipping as well in any case
next time as well.

Employees are trained now who does the packaging. They are well aware about the
dropshipping policy now. They will always change the packaging , because we
mostly buy stock from Walmart or other retailers , so they will always dispose there
packaging. When receive the new stock.
I have hired one new person who will join duty from Thursday 25 February, he will be
responsible for the outbound shipments, to recheck the packaging & packaging slips.
Before handing over to the courier, it will get rechecked by this new person, so this
same mistake chances will be null.

I have ordered the new packaging, that is unmarked without logo etc . This blank
packaging will be available in excess at warehouse, so always new packaging will be
used for any orders.
I hope now , this one mistake will not going to repeat ever again , and we will always
be identified as seller when customer will be receiving any package . our own
packing slip , invoice will be in blank packaging.

Regards
Micheal Jackson