Dear Seller Performance Team,

I submitted an appeal last XXXXXXXXXXXXXX, and reached out to the Amazon Account Health
team on XXXXXXXXXXXXXX, to ask about the status of my appeal. I was informed on Case ID
XXXXXXXXXXXXXX that the appeal I submitted on XXXXXXXXXXXXXX, has been rejected.

Hence, I resubmit my appeal with additional documents for the reinstatement request.

What happened?

On XXXXXXXXXXXXXX, I received a notification stating that my Amazon.com seller account has

been deactivated for the violation Multiple Selling Accounts.

I strongly believe the deactivation is an error as I have never created nor owned any other
account aside from the account named XXXXXXXXXXXXXX.

On XXXXXXXXXXXXXX, I submitted an appeal with documents to settle this issue.

I contacted Amazon on XXXXXXXXXXXXXX, to know the status of the appeal I presented, and I
was informed by an Amazon Account Health representative that the appeal has been rejected.

I presented documents from the owner of the related account named XXXXXXXXXXXXXX;
however, according to the Account Health representative I spoke to in Case ID
XXXXXXXXXXXXXX, the appeal was rejected because it needed to include documents of another
related account named XXXXXXXXXXXXXX, which was listed under my old friend
XXXXXXXXXXXXXX.

I contacted the owner of both related accounts and asked for supporting documents to include in
my next appeal.

What is the root cause of this issue?

The issue started on XXXXXXXXXXXXXX, after I received a notification from the Seller
Performance team stating that my account was related to an account named XXXXXXXXXXXXXX.

The owner of this account is an old friend of mine named XXXXXXXXXXXXXX. I asked him to
help me understand how to navigate Seller Central, maintain account health, create listings,
print FBA labels, and set pricing for me to stay competitive.

He also showed me how to use third-party applications such as Scan Lister, Seller Champ,
ScoutIQ, Repriceit, and AccelerList. I initially did all this via TeamViewer on XXXXXXXXXXXXXX.
He accessed my Seller Central account from his home using the TeamViewer application. This
may have affected the IP address detected to log into our account.
The owner of XXXXXXXXXXXXXX named XXXXXXXXXXXXXX resides at XXXXXXXXXXXXXX, and
his phone number is XXXXXXXXXXXXXX.
Meanwhile, I live at XXXXXXXXXXXXXX and my phone number is XXXXXXXXXXXXXX.

Store Name: XXXXXXXXXXXXXXXXXXXX

Business Owner: XXXXXXXXXXX
Email: XXXXXXXXXXXXXXXXXXX
Phone number: XXXXXXXXXXXX
Year of Account Creation: XXXX

Store Name: XXXXXXXXXXXXXXXXXXX

Business Owner: XXXXXXXXXXXXXXXX
Email: XXXXXXXXXXXXXXXXX
Phone number: XXXXXXXXXXX
Year of Account Creation: Unknown

On XXXXXXXXXXXXXXX I reached out to the Account Health team in Case ID XXXXXXXXXX and
they informed me that my account was also associated with another account with the name of
XXXXXXXXXXXXXX.

I also informed XXXXXXXXX about this XXXXXXXXXXXXXX account being related to my account,
and he explained that the account was not active; it was his old account. According to him, the
XXXXXXXXXXXXXX was the official and legal LLC entity.

I believe that the accounts are linked by error. I can assure you that XXXXXXXXXXXXXX is a
business registered and owned under my name, XXXXXXXXXXXXXX. I operate independently and
am in no way associated with any other business, including XXXXXXXXXXXXXX and
XXXXXXXXXXXXXX.

What actions have you taken to resolve the issue?

I changed the password to a stronger and completely unique one and updated the two-factor
authentication for a second layer of security.

I reached out to my old friend XXXXXXXXXXXXXX to ensure he does not attempt to access my
account.

I contacted the Amazon Account Health team, asking for assistance to reach the Amazon
Compromised Account team to request an investigation into my account. The Case ID
XXXXXXXXXXXXXX I created was transferred to them for investigation. According to the Account
Health representative I spoke to, the Compromised Account team had completed their
investigation and found no evidence that my accounts have been hacked.
I reached the owner of XXXXXXXXXXXXXX and XXXXXXXXXXXXXX to ask for supporting
documentation to include in my appeal.

Please see the attached utility bill, business tax certificate, credit card statement, and letter of
statement from XXXXXXXXXXXXXX and XXXXXXXXXXXXXX to support our claims.

What steps will you take to prevent future issues?

I will strongly implement “No Teamviewer Access” to keep my credentials secure and regularly
review the information in my account to determine if any changes have been made.

I am aware of phishing and will never click on direct links. If I am in doubt about the
authenticity of a link or email, I’ll visit the site by typing the address into my browser bar instead
of clicking the link directly.

I have carefully reviewed all Amazon policies, guidelines, and help pages, particularly the Seller
Central - Security Best Practices.

Selling Policies and Seller Code of Conduct

https://sellercentral.amazon.com/gp/help/G1801

Seller Central - Security Best Practices

https://sellercentral.amazon.com/gp/help/G34901

I believe this plan sufficiently addresses the issue. I hope for a favorable response.

Thank you very much for reviewing my appeal.