Dear Amazon,

Here is my detailed plan of action

ROOT CAUSE OF BUYER NOT RECEIVING OR LATE RECEIPT OF ORDERS:

Below are some problems we identified after detailed investigation

1 - Several customers reported delivery related problems and some reported non-
receipt thus causing higher A-Z claims and Negative feedback.
2 - We failed to use reliable courier service with tracking IDs to ensure timely
deliveries.
3 - Some of the ordered were cancelled due to Inventory mismanagement.
4 - We also had problem with Order handling period leading to AZ claims and
Negative feedback.
5 – Due To our supplier mistake we enlist copyrighted product and also
successfully ship this item order, so we remove the copyrighted Product in our
catalog. below is the ASIN of that product we close the listing.

ACTIONS WE HAVE TAKEN TO RESOLVE BUYERS NOT RECEIVING

ORDERS OR LATE RECEIPT OF ORDERS:

1 – We have issued full refunds to affected buyers. Below are the order numbers
where we issued full refund already.
111-1907830-7786660
113-9212248-7558632
111-3139986-4340214
111-0022409-5165048
111-3139986-4340214
112-5743580-5421063

ACTIONS WE HAVE TAKEN TO PREVENT BUYERS NOT RECEIVING

ORDERS OR LATE RECEIPT OF ORDERS GOING FORWARD

1 - We installed Inventory Management software called

"https://inventorylab.com/" to keep track of our inventory. So in future we will
never have this Out of Stock problem ever again. And also I have around 5 to 10
listings whose inventory available in FBA warehouse, amazon handles all the
shipment and logistics.
2 - Our application is also integrated with courier to automatically upload
tracking ID against every Amazon order automatically. This way we will never
have any order with delayed Handling.
3- Before we relied on ordinary mail. Now we will not ship any order with
ordinary mailing service anymore. All our orders will be shipped by Courier
service with tracking ID only.

EVIDENCE OF ACTIONS TO COMPLY WITH AMAZON’S POLICIES

It can be seen from our account that below orders with the issue, has been fully
refunded.

Now the Health of our account is 100% and VTR is also 100% and ORD rate is
also 0% .
ACTIONS WE HAVE TAKEN TO PREVENT IP COMPLAIN IN FUTURE: -
1:- We retained an intellectual property attorney to oversee our current and
future intellectual property prevention process;
2:- On a quarterly basis, we audit our entire inventory against product listings
and manufacturer information to ensure no possible infringement.
3:-We updated our procedures for dealing with complaints:
4:- As with this complaint, we now contact the complainant to ascertain the basis
of their
complaint and try to resolve the underlying dispute;
5:-Unless we determine no infringement exists, we remove our inventory and do
not relist the item at issue;

6:-We implemented monthly training programs for all employees addressing

infringement and our updated procedures for dealing with potential infringement
issues;
7:-Our training includes how to evaluate listings for potential copyright,
trademark and patent infringement;

* In addition to our improved infringement analysis procedures, we require all of

our suppliers to supply assurances of authenticity, quality and other detailed
product information

We will sincerely appreciate if you give us one more chance and reinstate our
account. We assure you that our account will not run into this problem ever
again.

Thank you