Basic criteria for selection of Quality Agent

Name of Agent
Location
Nearby Branch/Region
S. No Selection criteria Description YES/NO Remark
1 Feasibility of the location for the The retail shop should be in busy, high traffic location;
business market area, near bus station, or at location where people
congregate
The agent location should match with core banking
demand of the society; deposit, remittance(send or
receive), bill payment, etc.
Agent should have rented or own premises
2 Activity or Agent’s Core A retail shop’s current level of business activity should
Business allow to run expected agency banking services smoothly.
Factors to be considered are; closing and opening time,
how busy the shop is with its current business, types of
current services, etc.
3 Agent’s profile is suitable to Retail store of low scale shopping center that is willing to
target clients offer a service that might attract lower income clients

The merchant that can easily convert its existing

customers to use agent banking services

4 Willingness and motivation of Is the merchant or agent personally be excited about the
the merchant for new products or new product and believes in the concept of agent banking

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 agency banking services business

5 Sufficient space Is there sufficient space for servicing customer, besides its
core business?
6 Trust of the community Agent plays a pivotal role in convincing prospective
customers that the new service is reliable and trustworthy.
Talk to the surrounding community and get information
on the trustworthiness of the agent.
7 Proximity to Bank’s Branch or For liquidly management the agent should be nearby to
ATM our branch/ATM
The location should not be very close or far from Branch
locations/within the range of 1Km to 1.5 KMs) in Urban
Area
8 Literate staff Staff of merchant play a key role in helping clients to use
the new product or service and filling out forms. To do
this staff of agent should be literate and have good ability
to grasp technical skill or general know how business
skill.
9 Age, education, and experience The proposed agent should have adequate knowledge and
of owner ability to handle technology-based financial services.
Agent is able to understand the relevant rules and
regulations of the Agent Banking system.
10 Ability to maintain sufficient The agent has to be financially sound and solvent.
cash and float balance
Recommendation of Branch Representative
Signature
Recommendation of the region
Signature

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1. Required documents
1. Complete awash bank agent application form
2. Proof of permanent physical location of agent
3. Proof of identity (Kebele ID, driving license)
4. Copy of memorandum and article of association, if applicable
5. Copy of trade certificate
6. Copy of renewed trade license
7. Copy of Tax registration certificate
8. VAT Certificate or registration, if any
9. Forensic clearance from federal or local policy center (optional)

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