BENEFITS OF

ACTIVE LISTENING
 LEARNING OBJECTIVES
To expand the meaning of each benefits of active
listening and know the importance of it
especially when communicating to someone
 ACTIVE LISTENING
Effective communication consists of both
speaking and listening. Active listening is a way
of listening and responding to another person
that improves mutual understanding. It is an
important first step to defuse the situation and
seek solutions to problems
BENEFITS OF ACTIVE
LISTENING
✓ Ensures involvement
✓ Avoids misunderstandings
✓ Saves time
✓ Improve decisions
✓ Builds trust and respect

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 ENSURES
INVOLVEMENT

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 AVOIDS MISUNDERSTANDINGS
Definition of Misunderstanding:
❖ A failure to understand something correctly.
❖ An occasion when someone does
not understand something correctly
❖ A disagreement or quarrel

Causes of Misunderstanding:

❖ Word choice
❖ Misaligned meaning
❖ Information overload
❖ Competitive conversation
❖ Negative perception

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 WAYS TO REDUCE
MISUNDERSTANDINGS
✓ Assume Nothing
✓ Have an Open Mind
✓ Study For yourself and Ask Questions

Benefits
✓ Allows you to make sure you hear the words and
understand the meaning behind the words
✓ Build trust
✓ Get more information to be better able to negotiate
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SAVES TIME

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 IMPROVES DECISIONS
WHAT IS DECISION
MAKING?

Decision making is the process of making

choices by identifying a decision, gathering
information, and assessing alternative resolutions.

Using a step-by-step decision-making

process can help you make more deliberate,
thoughtful decisions by organizing relevant
information and defining alternatives.

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 THE ROLE OF LISTENING IN
DECISION-MAKING
❖ Conveys respect and promotes understanding

❖ Acknowledge the value of the other person and

communicate that his or her perspective is appreciated

❖ Attentive listening also indicates a commitment to

creating an environment conducive to a genuine and
open exchange of ideas, beliefs, and actions

❖ When effective listening is absent or breaks down, the

entire decision-making process is profoundly
weakened.

20XX Pitch deck title 10

 BUILDS
TRUST AND
RESPECT
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THANK YOU! ☺
FROM: GROUP 5