SOFT SKILLS – ASSERTIVENESS

AND WORK READINESS SKILLS.

BY
Dr. V. DAISY RANI,
ASSISTANT PROFESSOR
DEPARTMENT OF SOCIAL WORK,
HOLY CROSS COLLEGE,
TRICHY.
 AGENDA
• What is Assertiveness
• Reasons People are Not Assertive
• 6 ways to become Assertive
• Benefits of Assertiveness
• Assertiveness Triangle
• Conclusion
 Assertiveness

Assertive means being able to stand up

for your own or other people’s rights in a
calm and positive way , without being
either aggressive , or passively accepting
wrong
 What is Assertiveness

• Assertiveness is the quality of being self-assured and

confident without being aggressive. In the field of psychology
and psychotherapy, it is a learnable skill and mode of
communication.
Reasons people are not Assertiveness

Low Self Esteem Big

Responsibilities

Stress Past Experience

Personality Traits
 6 AssertiveTraning

Value Yourself and Voice Your Needs &

Your Rights Wants Confidently
 6 AssertiveTraning

Don’t Control Other

Express Yourself in a
People's Behaviour
Positive Way
 6 AssertiveTraining

Be Open To Criticism
Learn to say “No”
 The Scale

Passive
You Win Assertive Aggressive
Both Win I Win
 Benefits of Assertiveness

High Self-
Confidence

Improved Recognizing
Communication feelings

Earning Respect
 Benefits of Assertiveness

Creating win –win

situations

Better Decision
Job Satisfaction
making Skills

Honest
Relationships
Assertiveness Triangle
Assertive

Area
of
Choice

Area of no
choice

• Passive Aggressive
Why People With Assertiveness Succeed?

Communicate with
Good Judgement
Everyone

Honest
Feedback

Walk Your Talk Excellent Relationships

Which Type you belongs to ?
Conclusion
• Using the Components of the concept of
Assertiveness , many conflicts in a nursing
situation can be effectively prevented.
Work Readiness skills
• Under the combination three aspects, the
Commonwealth work readiness skills
represents personal qualities and people
skills, professional knowledge and skills
and technology knowledge and skills.
Those 22 skills under three categories
are,
Personal qualities and people skills;

• Work ethics
• Integrity
• Team work
• Self-representation
• Diversity awareness
• Conflict resolution
• Creativity and resourcefulness
 Professional knowledge and skills

• Speaking
• Listening
• Reading
• Writing
• Critical thinking
• Problem solving
• Health and safety
• Organization system and climate
• Lifelong learning
• Job acquisition and advancement
• Time task and resource management
• Mathematics
• Customer services
 Technology knowledge and skills

• Job specific technology

• Information technology
• Internet use and security
• Telecommunication
How to Improve Your Skills
• Thorugh Learning Digital Spaces like
• 1. Free Online Course . NPTEL.
• 2. NDLI
THANK
YOU