Cassidy Carmichael

October 28, 2020

Managing Customer Relations

Dear Joe,
We apologize for the lack of consistency in our company during this last month. Since
you have been a customer for several years, we hope you are able to forgive us and let us try
and make this right. Could you please go into more detail about what was wrong about your
packages? This would be very helpful in making sure we handle this correctly. We did receive
your phone call from last week and hope you know we took everything you said seriously and
our team is working hard to fix these issues. Our company will refund all orders placed this
month and we are willing to ship out the correct orders right away. To further convenience you,
we are giving you free shipping on your next three orders. Again, we deeply apologize for the
lack of consistency and we will ensure that all your future orders will be correct. We want to
thank you for taking the time to contact us and let us make the situation right. Please reach out
again if any other issues surface.

Sincerely, Customer Service Department.