Indonesia’s Mental Health State &

Access to Medical Assistance

October 2022
N total = 1,005

Gender Men Women

50% 50%

Ages Area
18 - 24 y.o 41% Greater Jakarta 39%
25 - 34 y.o 40% Sumatera 12%
35 - 44 y.o 16% Sulawesi 3%
45 - 54 y.o 3% Kalimantan 2%
Other cities in Java 40%
Occupation Other cities in Indonesia 3%

Worker 60.5%
Marital Status
Student 26%
Housewife 7.5% Single 50%
Looking for a job 4% In a relationship 9.5%
Others 2% Married 40%
Divorced 0.5%
SES
Upper 38%
Middle 40%
Lower 22%

16 - 17 September 2022 *top choice answer

Insights and Findings

October 2022
Newsletter
 N total = 1,005

Mental Health Awareness experiencing mental health

disorders symptoms
N = 918

Half of the respondents know that they might have

mental health problems, especially among 18-24 years
old females, and have realized it for the past six months.

Awareness How long have been known

1 - 6 months 58%
Yes
No
48% 6 - 12 months 16%

> 1 year 26%

52%

Other
Awareness on Mental Greater Cities Outside
Male Female 18-24 25-34 35-44 45-54 Upper Middle Lower
Health Problems Jakarta in Java Java

N = 918
445 473 393 369 132 24* 343 373 202 354 379 185

Yes 52% 44% 60% 59% 52% 36% 42% 51% 51% 57% 49% 53% 57%

No 48% 56% 40% 41% 48% 64% 58% 49% 49% 43% 51% 47% 43%

*small base

Q2. Are you aware of having a mental health disorder? | Q4. How long have you been aware of your mental health condition? *top choice answer
 N total = 1,005

Mental Health experiencing mental health

disorders symptoms
N = 918

Disorders Symptoms
The most experienced symptoms are mood swings,
followed by changes in sleep quality or appetite, and
excessive fear or anxiety about 2-3 times a week.

5 Most Experienced Symptoms Frequency of Symptoms

Appearance
Mood swing 26%
Every day 16%
Changes in sleep quality or appetite 19%
2-3x a week 42%
Excessive fear or anxiety 18% 1x a week 15%

Severe fatigue 10% 2x-3x a month 15%

1x a month 6%
Feeling confused, forgetful, angry, easily offended, anxious, 8%
irritated, constantly worried, and unreasonably afraid <1x a month 6%

Q1a. From the list of things below, which feelings/behaviors do you experience the most? | Q1b. How often do you experience these symptoms?
 N Total = 1,005

Mental Health Disorders Symptoms

Experienced in the Past 6 Months
5 of 10 respondents experienced mood swings and changes
in sleep quality or appetite over the past six months

Mood swing 57%

Changes in sleep quality or appetite 56%

Severe fatigue 42%

Excessive fear or anxiety 40%

Feeling confused, forgetful, angry, easily offended, anxious,

37%
irritated, constantly worried, and unreasonably afraid

Loss of ability to concentrate 35%

Social interaction withdrawal 30%

Inability to cope with stress or day-to-day problems 26%

Experiencing unexplainable pain 13%

Excessive anger and prone to violence 10%

None 9%

Q1. From the list of things below, which feelings/behaviors have you ever gone through in the past six months? (Select all that are appropriate)
 N Total = 1,005

Triggering Factors and How to experiencing mental health

disorders symptoms
N = 918

Cope with Symptoms

Financial problems and loneliness are the driving factors that trigger their
mental health. To overcome the symptoms, they usually hang on to their
religious faith, ensure they have adequate sleep and rest, and go on vacation.

Symptom Triggers Coping with Symptoms

Financial problems 59% Pray and get closer to God 73%

Loneliness 46% Maintain adequate sleep and rest 55%
Work pressure 37% Go on vacation 46%
Past trauma 28% Engage in physical activities to keep active 36%
Pressure from partner 17% Talk with best friends 34%
Living in a bad neighborhood 13% Maintain good relations with other people 32%
Stigma and discrimination 10% Help others sincerely 27%
Bullying victim 8% Have the ability to solve problems 19%
Bad comments on social media 5% Meditation 19%
Domestic violence 3% Journaling 10%
Head injury 2% Find professional help 9%
Family problems 2% Others 3%
School pressure 1%
Others 4%

Q3. What triggers these symptoms? | Q5. What do you do to ease the symptoms? *multiple choice answer
 N total = 1,005

Access to Mental Health Services

Most respondents who experience mental health symptoms have never tried any mental
health services. Only 3 out of 10 respondents have used mental health services to consult
with a mental health professional at a healthcare facility or via telemedicine apps.

Ever Access Type of Mental Health

experiencing mental health N = 918 Services Accessed
disorders symptoms
ever access mental health services N = 287

Consult with a psychologist/psychiatrist 61%

Yes
No
31% at a nearby healthcare facility

Access telemedicine app 54%

Join a community that focuses on mental health 38%

69% Consult with religious leaders 36%

Others 1%

Other
Access to Mental Greater Cities Outside
Male Female 18-24 25-34 35-44 45-54 Upper Middle Lower
Health Services Jakarta in Java Java

N = 918
445 473 393 369 132 24* 343 373 202 354 379 185

Yes 31% 29% 33% 34% 33% 20% 21% 34% 32% 26% 30% 31% 35%

No 69% 71% 67% 66% 67% 80% 79% 66% 68% 74% 70% 69% 65%

*small base

Q6. Have you ever accessed any mental health services? (Choose one answer) | Q9. What kind of mental health services have you ever tried? (Select all that are appropriate)
 N total = 1,005

Reasons for Accessing and Not Accessing

Accessibility, communication skills, and affordability are the primary considerations for
respondents in choosing a mental health service. On the other hand, most respondents
who have never accessed any mental health services said they feel no need to consult,
believe they can find their way out, and think that the service is costly.

Consideration in Reasons for

Choosing the Service Not Accessing
ever access mental health services N = 287 never access mental health services N = 631

Accessibility 63% Do not feel the need to consult 45%

Good communication skills among 59% Believing that I can find my way out 42%
health workers
Expensive cost 41%
Affordability 57%
Embarassed to talk to strangers 33%
Excellent reputation for its services 47%
Not aware of any mental health services 27%
Reccomendations from friends, 37%
relatives, influencers, etc Fear of being judged due to the negative 19%
stigma in the society

Prohibited by family or closest people 1%

Q7. What are your considerations in choosing a mental health service? | Q8. Why have you never tried any mental health services before? *multiple choice answer
 N total = 1,005

Mental Health Services in Telemedicine

Respondents used telemedicine apps to access mental health services in
Indonesia because of their accessibility, which can be used anytime and
anywhere. They are willing to spend up to IDR 250,000 for the services.

ever access mental health N = 156

Type of Mental Health
services via telemedicine apps

Services Accessed Reasons for Choosing

ever access mental health services N = 287 Telemedicine Services
Consult with a psychologist/pschiatrist 61% Accessible 87%
at a nearby healthcare facility Can be done anytime and anywhere 76%
Affordable 63%
Access telemedicine app 54%
Guaranteed privacy 61%
Join a community that focuses on mental health 38% Find the right sollution 40%

Consult with religious leader 36% Following the trend 15%

Others 1%
Spending on Telemedicine
Mental Health Services
< Rp100,000 46%
Rp100,000 - Rp250,000 42%
Rp250,000 - Rp400,000 7%
> Rp400,000 5%

Q9. What kind of mental health services have you ever tried? (Select all that are appropriate) | Q11. Why do you choose to access mental health services in telemedicine apps? (Select all that are appropriate)
Q12. How much are you willing to spend on telemedicine apps for a mental health service? (Choose one answer)
 N total = 1,005

Top Telemedicine ever access mental health

services via telemedicine apps
N = 156

Mental Health Services

Among those who have used telemedicine apps for accessing mental health
services, most of them use Halodoc, followed by Alodokter and KlikDokter.

79% 55% 28% 19% 14%

14% 14% 12% 10% 10%

Q10. From the list of telemedicine mental health services below, which telemedicine have you ever tried? (Select all that are appropriate)
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