PERFORMANCE SOLUTION: Comprehensive FAQ Web Page

DESCRIPTION: This performance solution is a hard-coded webpage to address

a performance need of when customer/student service staff could be asked Search feature will
highly detailed questions about a particularly challenging task the display questions
client/customer/student must complete. This resource was designed when that align with the
there is a large amount of information and a wide-range of answers that could left-hand full text
be asked by a customer/student/client. FAQ

<<LOGO>> Comprehensive FAQ

FAQ TOPIC 1 – Plan Length SEARCH RESULTS

Q1. How long is my insurance plan? Q1. How long is my
A1. You plan is 4 months. insurance plan?
Q2. Can I renew at the end
Q2. Can I renew it at the end of my plan? of my plan?
A2. You can, but there are restrictions. (Link to source) Q3. Will my rates rise when I
renew my plan?
Q3. Will my rates rise when I renew my plan? Q4. How long before I need
A3. I am unable to determine if prices will rise at the to tell you I need to remove
time you will be renewing your plan. my plan?

Q4. How long before I need to tell you I need to renew

my plan, so there is no lapse in coverage? Once displayed from
A4. We require you to sign up 3 days before your the search feature,
each question is a
current plan expires, so that you do not experience a
hyperlink which,
lapse in coverage. when clicked,
autoscrolls to the
selected QnA.
FAQ TOPIC 2 - Costs
Q5. What is a deductible? Scrollbars display in
A6. A deductible is the money you pay when you need search results box
to use your insurance on the right hand
side in case there are
Q7. What is a co-pay? more results than
A7. A copay is a cost that you pay to the provider when the results box can
hold.
you get medical service

Q8. What is a premium?

A8. A premium is the monthly cost you pay to your
insurance company to ensure coverage

Q9. What is an out of pocket maximum?

A9. An out-of-pocket maximum is the maximum out of
pocket cost you must incur before your insurance
company pays the remainder.