PERFORMANCE SOLUTION: Dynamic Interview Guide - Web

Select View button opens The

DESCRIPTION: This performance, on-demand, and Guide
& closes and allows for “ON/OFF”
on-the-job resource is a guide for customer/student the end user to customize subtitles
service staff to use to ensure a complete and satisfactory switch shows change
page content based on and hides
customer/student experience with every interaction based on
the customer or student.
between the customer/student service staff and the content that
Autocloses once view is selection of
client, customer, or student. crosses across
selected view and
all views.
warranty
selections
SELECT VIEW + STUDENT SERVICE GUIDE
Option 1 Option 3
Model
Option 2 Option 4 CUSTOMER TYPE 1 – NO Warranty Details
MODEL A Model A
Model B
Show Warranty
Introduction Model C
ON/OFF -Welcome the customer q
Model D
Model E
-State required language q Model F

NAVIGATION
Introduction ___ Section 1 Drop Down
Section 1 Questions ___ -Question Group 1 q selector to
Section 2 Questions ___ show highly
Section 3 Questions ___
-Question Group 2 q specific
Confirmation ___ -Question Group 3 q information
Wrap Up ___ -Transition Examples q based on the
student/custo
mer needs.
Navigation area Section 2
allows for the end -Question Group 1 q Each selection
user to see an
overview of the
-Question Group 2 q shows the
selected
whole interaction -Transition Examples q
information
along with click each and hides the
arrow to Section 3 unselected
immediately auto
scroll the page to
-Question Group 1 q information
automatically.
the selected area. -Transition Examples q

Down triangles indicates a clickable Conclusion

drop down to where the staff
member can get more info and
-Any other questions/concerns q
examples of questions to ask the -Recap q
customer/student. -Important Contact Info/Follow
Wrap UP q
All Content in the page changes
based on the selection of the view
and warranty to remove unneeded
interview questions for this
customer.

Quick LINK 1 – Quick LINK 2 – Quick LINK 3 – Quick LINK 4 – Quick LINK 5

Quick Access footer contains quick links to

relevant resources to the customer/student in
which one is working with. Links can be
customized based on view and warranty
selection. Can be made to open as an overlay, in
page, or in another browser.