This learning solution consisted of a webpage with short microlearning videos created by the team to address key customer service performance areas. The videos were less than 5 minutes each and covered different topics, and employees could search for or navigate between videos. KPIs were measured before and after implementation, and supervisors provided reinforcement of the video topics.
This learning solution consisted of a webpage with short microlearning videos created by the team to address key customer service performance areas. The videos were less than 5 minutes each and covered different topics, and employees could search for or navigate between videos. KPIs were measured before and after implementation, and supervisors provided reinforcement of the video topics.
This learning solution consisted of a webpage with short microlearning videos created by the team to address key customer service performance areas. The videos were less than 5 minutes each and covered different topics, and employees could search for or navigate between videos. KPIs were measured before and after implementation, and supervisors provided reinforcement of the video topics.
LEARNING SOLUTION: Internal Video Microlearning Web Pages
DESCRIPTION: This learning solution is a hard-coded Play buttons to start
Search videos. Each Video webpage consists of quick-hit videos created by my team feature for Was a different topic and I, that addressed key performance points for customer quick no longer than a 5- service staff. KPI’s were addressed and measured pre and access to minute video. Each post implementation, and supervisors were given resources all videos. player had pause, stop, to reinforce the topics for this learning event/resource. and full screen option.
<<LOGO>> OVERALL MODULE TITLE
VIDEO 1 TITLE VIDEO 2 TITLE
SELECT PAGE Module 1 – Topic 1 Module 2 – Topic 1 VIDEO 3 TITLE VIDE0 4 TITLE Module 2 – Topic 2
Select Page button displayed
buttons to navigate to different topics. Each page was a different module with multiple topics on each page. VIDEO 5 TITLE VIDEO 6 TITLE
v5 Translated CONCEPTUAL MODEL OF INTRUCTIOAL VIDEO BASED ON PROJECT ORIENTED PROBLEM BASED LEARNING AND COMPETENCY BASED EDUCATION IN TECHNICAL AND VOCATIONAL EDUCATION