Complete CompTIA A+ Guide to PCs 6th Edition Schmidt Test Bank

Complete CompTIA A+ Guide to PCs 6th Edition

Schmidt Test Bank

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Chapter 7 Storage Devices
7.1 True/False Questions
1) Pin 1 of the floppy cable connects to pin 34 of the controller.
Answer: FALSE
Diff: 2

2) Pin 1 can be distinguished by the colored stripe on the cable or number 1 on the motherboard connector.
Answer: TRUE
Diff: 2

3) The HPA commonly holds a copy of the BIOS.

Answer: FALSE
Diff: 2

4) Two considerations when adding or installing a floppy drive are an available drive bay and an available
power connector.
Answer: TRUE
Diff: 2

5) One type of 3.5ʺ floppy drives is 1.44MB.

Answer: TRUE
Diff: 2

6) A GPT is found on 64-bit Windows operating systems.

Answer: TRUE
Diff: 2

7) GPT partitioning is done through the Device Manager tool.

Answer: FALSE
Diff: 2

8) RAID 10 creates a second striped set of disks that is a mirror of another striped set.
Answer: FALSE
Diff: 3

9) Concentric circles on the surface of the floppy disk or hard drive are commonly called platters.
Answer: FALSE
Diff: 2

10) One purpose of the read/write head is to write 1s and 0s to the disk surface.
Answer: TRUE
Diff: 2

11) A cable with a twist is used when installing two floppy drives.
Answer: TRUE
Diff: 2

12) NTFS has a maximum of 4GB per hard drive volume.

Answer: FALSE
Diff: 2
Page 1
13) The Windows boot partition is the partition that must contain the majority of the operating system.
Answer: TRUE
Diff: 2

14) One hard disk metal plate is called a cylinder.

Answer: FALSE
Diff: 2

15) The read/write heads are the part of the hard drive that actually transmit or receive the 1s and 0s to or
from the hard drive.
Answer: TRUE
Diff: 2

16) The motor is a part of the hard drive that holds the read/write heads.
Answer: FALSE
Diff: 2

17) A spanned volume requires a minimum of three hard drives.

Answer: FALSE
Diff: 2

18) A striped volume requires a minimum of two hard drives.

Answer: TRUE
Diff: 2

19) A slice is the smallest division on a hard drive surface. Tracks are divided into these.
Answer: FALSE
Diff: 2

20) A SATA hard drive is common in todayʹs computers and cheaper than SAS hard drives.
Answer: FALSE
Diff: 2

21) The ATA standard is associated with the SCSI interface.

Answer: FALSE
Diff: 2

22) A RAW volume is a volume that has never been partitioned, but it has been formatted.
Answer: FALSE
Diff: 2

23) Disk cache or virtual memory speeds up hard drive data access.
Answer: TRUE
Diff: 2

24) Hardware RAID is accomplished by using the Windows Disk Management tool.
Answer: FALSE
Diff: 2

Page 2
25) The SCANDISK or CHKDSK program detects and repairs lost clusters.
Answer: TRUE
Diff: 2

26) A SAS hard drive is used most often in network servers.

Answer: TRUE
Diff: 2

27) SATA supports internal and external devices.

Answer: TRUE
Diff: 2

28) A high-pitched whining sound is a common sound for a hard drive.

Answer: FALSE
Diff: 2

29) Hard drives receive one or more drive letters from the operating system, and they normally start with
the drive letter A.
Answer: FALSE
Diff: 2

30) PATA drives are set up using master/slave/cable select jumpers.

Answer: TRUE
Diff: 2

31) The DBR contains the system files.

Answer: TRUE
Diff: 3

32) A hard drive that contains system files and is used to load software when the computer is turned on is
known as a bootable disk.
Answer: TRUE
Diff: 2

33) The primary IDE motherboard connection normally uses I/O address 1F0 -1F7h and IRQ 15.
Answer: FALSE
Diff: 4

34) Windows XP can use the FAT16 or NTFS file system.

Answer: TRUE
Diff: 2

35) A number assigned to a SCSI device that determines the deviceʹs priority on the SCSI bus is the SCSI ID.
Answer: TRUE
Diff: 2

36) An SSD normally requires a special driver in Windows XP, Vista, or 7.

Answer: FALSE
Diff: 3

Page 3
37) An external hard drive supports both eSATA and USB. The laptop has both connectors. The drive
will run faster if you connect both cables simultaneously.
Answer: FALSE
Diff: 2

38) Older IDE and SCSI standards are both serial architectures.
Answer: FALSE
Diff: 2

39) The serial architecture used for home workstations can support both internal and external storage
devices.
Answer: TRUE
Diff: 2

40) An eSATA motherboard port can provide power to an external device, but an eSATA port on an
adapter cannot.
Answer: FALSE
Diff: 2

41) When two PATA devices connect to the same IDE cable, only one device transmits at a time.
Answer: TRUE
Diff: 2

42) IDE hard drives are normally the fastest type of IDE device.
Answer: TRUE
Diff: 2

43) When only one PATA device connects to an IDE cable, configure that device as master and attach the
device to the center cable connector for optimum performance.
Answer: FALSE
Diff: 2

44) Two SATA devices can connect to a cable that has two device connectors and a motherboard connector.
Answer: FALSE
Diff: 2

45) An eSATA drive does not require setting or removing a termination jumper.
Answer: TRUE
Diff: 2

46) An SSD can attach to a SATA port.

Answer: TRUE
Diff: 2

47) A newly installed hard drive can be partitioned as part of the operating system installation.
Answer: TRUE
Diff: 2

48) FAT32 supports disk compression.

Answer: FALSE
Diff: 2
Page 4
49) One of the most effective ways of increasing computer performance is to increase the size of virtual
memory.
Answer: FALSE
Diff: 3

50) One of the most effective ways of increasing computer performance is to add more RAM.
Answer: TRUE
Diff: 1

51) It is common to use hard drive space as RAM.

Answer: TRUE
Diff: 2

7.2 Multiple Choice Questions

1) The controller and a 34 pin ribbon cable are

A) Main parts of the floppy subsystem
B) Used to connect a printer
C) The primary components of a drive storage system
D) Used to connect a USB hub
Answer: A
Diff: 2

2) The amount of data a disk is capable of storing is called

A) Capacity
B) Density
C) Matrix
D) Volume
Answer: A
Diff: 2

3) The disk drive is called a storage device, whereas the floppy disk is called a storage .
A) Application
B) Container
C) Media
D) Controller
Answer: C
Diff: 2

4) What type of RAID is a striped set of disks that mirror another set of striped disks?
A) 0
B) 1
C) 01
D) 10
E) 5
Answer: C
Diff: 2

Page 5
5) How many read and write heads does a floppy disk drive have?
A) 1
B) 2
C) 3
D) 4
Answer: B
Diff: 2

6) The read and write heads of a floppy disk drive

A) Touch the surface of the disk while reading and writing data, which is why the heads get dirty
B) Float a few millimeters above the surface of the disk
C) Spin around a stationary disk
D) Read and write to the bottom surface of the disk because the top surface cannot be accessed
Answer: A
Diff: 2
7) When a disk has been prepared to store data, it has been
A) Formatted
B) Cleaned
C) Enabled
D) Tracked
Answer: A
Diff: 2

8) Which type of storage device would be best to place in a device for a 4-year-old?
A) Floppy disk
B) Internal SATA hard drive
C) External SATA hard drive
D) SSD
E) Internal PATA hard drive
Answer: D
Diff: 2

9) What type of storage device is the most reliable?

A) SSD
B) PATA
C) SATA
D) eSATA
E) SCSI
F) SAS
Answer: A
Diff: 2

10) Where would you go to enable a SATA port?

A) CMOS
B) BIOS
C) Disk Management Tool
D) Task Manager
Answer: B
Diff: 2

Page 6
11) Which of the following would most likely participate in a RAID?
A) Track
B) Optical drive
C) SSD
D) HDD
F) floppy drive
Answer: D
Diff: 2

12) Which RAID level does NOT provide reliability?

A) 5
B) 1
C) 10
D) 01
E) All these RAID levels provide reliability.
Answer: E
Diff: 3
13) A computer needs to have a power supply replaced. The computer has a floppy drive, one PATA optical
drive, two SATA hard drives, an external SATA hard drive, and an external USB hard drive. How many
unique power connection types are be needed from the power supply for all this storage?
A) 1
B) 2
C) 3
D) 4
E) 5
F) 6
Answer: C
Diff: 3

14) The smallest division on a hard disk is a .

A) Track
B) Sector
C) Cylinder
D) Cluster
Answer: B
Diff: 2

15) While upgrading Windows XP to 7, you see a partition on the hard drive that does not have a drive
letter and cannot be accessed from within the Disk Management tool. What should you do?
A) Right-click the partition and select Initialize.
B) Right-click the partition and select Check Now.
C) Right-click the partition and select Import Foreign Disk.
D) Nothing. This is the HPA.
Answer: D
Diff: 3

16) What part of the floppy drive subsystem is most likely to fail?
A) Floppy drive
B) Disk
C) Cable
D) Controlling circuits
Answer: B
Diff: 2
Page 7
17) A recommended approach for diagnosing a read/write error on a floppy drive is to first
A) Try a different disk in the floppy drive.
B) Replace the floppy drive.
C) Replace the floppy cable.
D) Replace the floppy controlling circuits.
Answer: A
Diff: 2

18) A hard drive platter typically has surfaces and read/write heads.
A) 2, 2
B) 1, 1
C) 2, 4
D) 1, 2
Answer: A
Diff: 2
19) In a hard drive, a contains multiple .
A) Sector; clusters
B) Concentric circle; tracks
C) Head; cylinders
D) Cylinder; tracks
Answer: D
Diff: 2

20) Which of the following is NOT a common type of hard drive?

A) ST506
B) SATA IDE
C) PATA IDE
D) SAS
Answer: A
Diff: 2

21) What is the difference between PATA and SATA?

A) SATA is slower.
B) PATA transfers one bit at a time.
C) One SATA connection allows for only one device to be attached.
D) PATA is the newer technology.
Answer: C
Diff: 2

22) What does IDE mean?

A) Intermittent Data Emulation
B) Integrated Drive Electronics
C) Input Data Exhausted
D) Interrupt Drive - External
Answer: B
Diff: 2

Page 8
23) You have three PATA IDE devices. How many IDE channels are needed to install these three devices
in one computer?
A) 1
B) 2
C) 3
D) 4
E) Cannot be determined
Answer: B
Diff: 2

24) A computer needs to have a power supply replaced. The computer has a floppy drive, one PATA optical
drive, two SATA hard drives, an eSATA hard drive, and an external USB hard drive. How many power
connectors are needed from the power supply to attach all this storage?
A) 1
B) 2
C) 3
D) 4
E) 5
F) 6
Answer: D
Diff: 2

25) The purpose of the additional 40 ground lines in the 80-conductor cable is to increase the data transfer
rates and reduce interference from
A) Redundancy
B) Crosstalk
C) Slave devices
D) Master devices
Answer: B
Diff: 2

26) Older PATA IDE cables and the Ultra ATA/66 cable differ by
A) Where the twist occurs
B) The number of devices they can connect to
C) The number of conductors
D) The number of pins
Answer: C
Diff: 2

27) Two internal SCSI hard drives are installed in a computer and attach to a SCSI adapter. When the
system powers up, neither of the drives are detected. What should be checked?
A) Termination of only the SCSI adapter and the adapter and hard drives have a unique ID.
B) Termination of both hard drives and both hard drives are set to SCSI ID 0.
C) Termination of both hard drives and that both hard drives have a unique ID.
D) Termination of both ends of the SCSI chain and that both hard drives have a unique ID.
Answer: D
Diff: 2

Page 9
28) What does SCSI mean?
A) Small Computer System Interface
B) Sorted, Compiled, Saved, and Implemented
C) Scuzzy Compliant System Interface
D) Simply-Chained System Interface
Answer: A
Diff: 2

29) Which type of hard drive commonly contains its own BIOS chip?
A) SATA IDE
B) PATA IDE
C) SCSI
D) USB
Answer: C
Diff: 2

30) Which type of hard drive sometimes uses a terminator?

A) PATA IDE
B) SATA IDE
C) SCSI
D) USB
Answer: C
Diff: 2
31) A motherboard has two PATA IDE connectors, A and B. A is nearer the edge than B. The IDE cable
from A connects to a 500GB hard drive and then to a 200GB hard drive. The IDE cable from B connects
to an R/W optical drive and then to a Blu-ray optical drive. Assuming the setup is optimal, which of
the following describes the 500GB hard drive?
A) Primary slave
B) Primary master
C) Secondary slave
D) Secondary master
Answer: B
Diff: 2

32) Which of the following is NOT a consideration when adding a SCSI chain?
A) Setting a unique and proper SCSI ID
B) Arranging the devices in physical order of ID priority
C) Terminating both ends of the SCSI chain
D) Connecting the proper cables
Answer: B
Diff: 2

33) Which of the following is NOT important in assigning SCSI IDs?

A) All devices must have unique IDs.
B) Slower devices should have higher priority IDs.
C) ID priority must match the order of appearance on the SCSI chain.
D) The hard drive that the system boots to may have a preset ID.
Answer: C
Diff: 2

Page 10
34) Which of the following is the highest priority SCSI ID?
A) 6
B) 0
C) 7
D) 1
Answer: C
Diff: 2

35) You have an internal SCSI hard drive, a SCSI controller, an external SCSI DVD drive, and an external
SCSI CD-RW to connect to a SCSI chain. Which should receive a SCSI ID of 7?
A) The hard drive
B) The controller
C) The DVD drive
D) The CD-RW
Answer: B
Diff: 2

36) You have an internal SCSI hard drive, a SCSI controller, an external SCSI DVD drive, and an external
SCSI CD-RW to connect to a SCSI chain. Assuming no preset restrictions on the hard drive ID,
which is the best candidate for a SCSI ID of 6?
A) The hard drive
B) The controller
C) The DVD drive
D) The CD-RW
Answer: D
Diff: 3

37) What is the maximum length for a SATA cable?

A) 1 foot
B) 18 inches
C) 3.3 feet
D) 6 feet
Answer: C
Diff: 2

38) A SCSI ID setting of 101 refers to a SCSI ID of

A) 2
B) 3
C) 5
D) 7
Answer: C
Diff: 2

39) Which hard drive could be removed when power is applied to the computer?
A)eSATA
B) SSD
C) PATA
D) SATA
E) Internal SCSI
Answer: A
Diff: 2

Page 11
40) Which of the following is NOT a category of terminators?
A) SE
B) LVD
C) CL
D) HVD
Answer: C
Diff: 2

41) When using NTFS as a file system, what can be used to control the amount of hard disk space each user
on the machine can have as a maximum?
A) Logical drives
B) Disk quotas
C) Extended partitions
D) Security Center
Answer: B
Diff: 2

42) A teacher calls the help desk, "Hi, my name is Cheryl Schmidt and I called in a problem yesterday that
my IP phone won't work in my office. I just got a note through my email that states the problem was
closed, but when I came in to work today, my office phone still does not have a phone number and it
does not work. Which statement would be the most appropriate from the help-desk technician?
A) "That Jack. He is always closing help-desk problems before he actually gets around to doing the
repair. This has happened before and I am sure he will fix that today."
B) "Let me try and solve the problem with you right now."
C) "Let me give you the phone number of my supervisor so you can report this."
D) "Stay on the line and I will get Jack on the call with us to find out why he didn't solve the problem."
Answer: B
Diff: 3

43) A teacher calls the helpdesk, "Hi, my name is Cheryl Schmidt. My IP phone won't work. Can you help
me?
A) "That Jim. He is always changing that Cisco CallManager server. This is probably because the server,
DNS, the DHCP server, or the switch hasn't been configured for the proper VLAN. Let's start some good
old-fashioned troubleshooting and get this problem resolved. "
B) "Let me try and solve the problem with you right now."
C) "Let me get some information from you so we can try to solve this problem."
D) "Now calm down, Ms. Schmidt. You know we techs have a lot of problems going on right now."
Answer: C
Diff: 3

44) Which hard drive type would load Windows 8 the fastest?
A) SAS
B) SSD
C) eSATA
D) SATA
E) PATA
Answer: B
Diff: 3

Page 12
45) What Windows XP utility can be used to change a FAT16 or FAT32 hard drive partition to NTFS
without losing any data?
A) HDMANAGE
B) FORMAT
C) CONVERT
D) FDISK
E) Disk Management Tool
Answer: C
Diff: 2

46) Which Windows XP utility can be used to delete unused files to reclaim some hard drive space?
A) Desktop Cleanup
B) System Restore
C) ScanDisk
D) Disk Cleanup
Answer: D
Diff: 2

47) Which command would be used to write a boot sector to the system partition on a Windows XP
computer?
A) FIXBOOT
B) FDISK
C) BOOT.INI
D) BOOTCFG
Answer: A
Diff: 3

48) Which statement about SATA is true?

A) SATA is an older technology than PATA.
B) SATA uses a smaller cable than PATA.
C) One motherboard SATA connection supports more attached devices than PATA.
D) SATA is a design created by RAMBus.
Answer: B
Diff: 2
49) The maximum PATA IDE cable length is inches according to the specification.
A) 18
B) 24
C) 36
D) 48
Answer: A
Diff: 2

50) Subdividing a hard drive into two or more subunits is called

A) Clustering
B) High-level formatting
C) Low-level formatting
D) Partitioning
Answer: D
Diff: 2

Page 13
51) A laptop normally has a type of hard drive installed.
A) Internal SCSI
B) External SCSI
C) External SATA
D) Internal SATA
Answer: D
Diff: 2

52) When accessing data, which of the following has the fastest throughput?
A) Internal PATA hard drive
B) RAM
C) Internal SCSI CD-RW drive
D) Internal SATA hard drive
E) External SCSI hard drive
Answer: B
Diff: 2

53) To what does FAT refer?

A) File Access Timer
B) File Address Translator
C) Fundamental Address Tracking
D) File Allocation Table
Answer: D
Diff: 2

54) In Windows 7, what program is used to convert FAT16 partitions to NTFS without losing data?
A) DEBUG
B) DEFRAGMENT
C) CONVERT.EXE
D) SETUP
E) Disk Management tool
Answer: C
Diff: 2

55) Which of the following is the biggest?

A) Gigabyte
B) Exabyte
C) Petabyte
D) Terabyte
Answer: B
Diff: 2

56) The smallest amount of space reserved for one file on a hard drive is called
A) A track
B) A cluster
C) A partition
D) A sector
Answer: B
Diff: 2

Page 14
57) What command would be used in Windows 7 to repair a partition table?
A) FORMAT
B) FDISK
C) bootrec /FixMbr
D) FIXBOOT
E) FIXMBR
Answer: C
Diff: 3

58) Which of the following is NOT a file system?

A) FAT12
B) FAT16
C) FAT32
D) FAT48
Answer: D
Diff: 2

59) What is the maximum number of logical drives an extended partition can have?
A) 5
B) 10
C) 23
D) 64
Answer: C
Diff: 2

60) What does MBR mean?

A) Motherboard Resistance
B) Minimum Batch Registry
C) Master Boot Record
D) Minimum Boot Requirements
Answer: C
Diff: 2

61) What do you do first if you get a boot message of Hard Drive Not Found?
A) Repartition and use a smaller cluster size.
B) Repartition and use the NTFS file system.
C) Check power and disk cabling.
D) Use the bootrec /FIXBOOT command.
Answer: C
Diff: 3

62) What do you do first if you get a boot message of Invalid System Disk?
A) Check power and disk cabling.
B) Check BIOS boot sequence.
C) Use the bootrec /FIXBOOT command.
D) Use the fdisk command.
Answer: B
Diff: 2

Page 15
63) You are repairing an older computer. The motherboard has two PATA IDE connectors. You have a
DVD/CD-RW drive and two 400GB hard drives to put in the system. What is the optimum
arrangement?
A) The two hard drives connect to the primary IDE connector, and the DVD/CD-RW connects
to the secondary IDE connector.
B) The DVD/CD-RW and the master hard drive on the primary IDE connector and the second hard
drive on the secondary IDE connector.
C) The two hard drives on the secondary IDE connector and the DVD/CD-RW on the primary IDE
connector.
D) The DVD/CD-RW on the secondary IDE connector, one hard drive on the primary IDE
connector, and the other hard drive on a PCI or PCI -E IDE adapter.
Answer: A
Diff: 2

64) What do you do first if you get a boot message of Invalid System Disk?
A) Check power and disk cabling.
B) Use the bootrec /FIXMBR command.
C) Use the bootrec /FIXBOOT command.
D) Check optical drives for discs.
Answer: D
Diff: 2

65) What type of hard drive would most commonly be attached to a laptop?
A) PATA
B) eSATA
C) SCSI
D) ePATA
Answer: B
Diff: 2

66) Which of the following can provide power to an external drive?

A) IEEE 1394 port
B) eSATAp port
C) A/B switch.
D) S/PDIF port
Answer: B
Diff: 3

67) What type of drive is best used in a rugged terrain such as building the ice roads in Alaska?
A) SCSI
B) eSATA
C) SATA
D) SSD
Answer: D
Diff: 2

Page 16
68) What program removes offline Internet files?
A) Device Manager
B) Task Manager
C) Recycle Bin
D) Disk Cleanup
Answer: D
Diff: 1

69) A technician has a 6GB image file used to re -image computers. What file system would best serve
the technician for the external hard drive used to hold the image and associated re -imaging files?
A) exFAT
B) FAT12
C) FAT16
D) FAT32
E) NTFS
Answer: A
Diff: 1

70) A photographer has more than 5 million photographs that the photographer stores on a USB drive and
takes to shows. What file system would best serve the photographer for this storage as well as storage
for additional photos?
A) exFAT
B) FAT12
C) FAT16
D) FAT32
E) NTFS
Answer: A
Diff: 1

71) All the following are true about computer storage devices EXCEPT
A) A HDD is sealed to keep dust out.
B) In a tower computer the hard drive is normally placed outside the computer.
C) An optical disc stores less data than a hard disk.
D) DVDs normally hold less data than a hard drive.
Answer: B
Diff: 2

72) A person is donating their computer to a school. Which of the following should be done before the
students use the computer?
A) Format the hard drive.
B) Use the SCANDISK program.
C) Use the CHKDSK program.
D) Use the CONVERT command.
Answer: A
Diff: 2

73) Which backup type would back up all the user's data and set the archive bit for each file?
A) Comprehensive
B) Full
C) Differential
D) Incremental
Answer: B
Diff: 2
Page 17
74) Which of the following could be used in a corporation to protect the data located on an entire disk
volume including swap files if the computer uses Windows 7 Enterprise version?
A) Disk Management Tool
B) Bitlocker
C) Drive wiping
D) Encryption
Answer: B
Diff: 2

75) Which of the following would be used when a corporate user has left the college and the computer is
being used by a replacement person?
A) BitLocker
B) Disk Management Tool
C) Check Now Tool
D) Backup Tool
Answer: C
Diff: 3

76) A project manager needs more hard drive space so the technician installs a hard drive that was removed
from a computer that is used for spare parts. BIOS recognizes the drive, but the Disk Management status
window shows the drive as Failed. What should the technician do first?
A) Run BitLocker.
B) Right-click on the drive and select reactivate disk.
C) U se t he Check Now tool.
D) Run an anti-virus application.
Answer: B
Diff: 3

77) The Network Engineering Technology departmental secretary is getting a new computer funded by a
grant. The old computer is being moved by the PC technicians to give to the new program facilitator in
another department. Which one of the following is most likely to be used before the program facilitator
uses the computer?
A) BitLocker
B) Disk Management Tool
C) Check Now Tool
D) Backup Tool
Answer: B
Diff: 3

78) How many pins are on a PATA IDE motherboard connector?

A) 10
B) 25
C) 40
D) 80
Answer: C
Diff: 3

Page 18
79) How many pins are on a SATA IDE motherboard connector?
A) 7
B) 10
C) 25
D) 40
Answer: A
Diff: 3

80) What is the difference between a SATA 2 and a SATA 3 hard drive?
A) SATA 3 will always be a larger capacity drive.
B) The SATA 3 has a different power connector.
C) The SATA 3 device will be physically smaller.
D) The SATA 3 device transmits data faster.
E) The SATA 3 device transmits more simultaneous bits than SATA 2.
Answer: D
Diff: 2

81) What type of memory do SSDs use?

A) Flash
B) EPROM
C) RAM
D) SRAM
Answer: A
Diff: 2

82) What is the primary cause of hard drive failures?

A) Heat
B) Moving parts
C) Dust
D) Dirty laser lens
Answer: B
Diff: 2

83) Which situation would not be appropriate for the use of SSDs?
A) A manufacturing plant with heat-sensitive equipment
B) A medical imaging office that needs high-capacity storage
C) A research facility where noise must be kept to a minimum
D) A military operation where fast access to data is critical
Answer: B
Diff: 3

84) What is an erase block as it relates to SSDs?

A) The delay caused by the drive to provide security measures when deleting files
B) The security measure imposed on non-authorized personnel when they try to erase a file that has the
erase block feature enabled
C) The minimum amount of space that is erased before data is written
D) The method of storing data on an SSD
Answer: C
Diff: 3

Page 19
85) How can wear leveling extend the life of an SSD?
A) It writes data across all the memory, so the same blocks of memory does not get written and rewritten
into repeatedly.
B) It runs the defragmentation tool simultaneously as when writing or erasing files.
C) It provides a lower voltage to the memory when the system is running at a higher temperature to
make the memory last longer.
D) It provides a method of writing data that is cooler than other writing methods.
Answer: A
Diff: 3

86) What is a drawback of SSDs?

A) Cost
B) Speed
C) Reliability
D) MTBF
Answer: A
Diff: 1

87) What happens if two PATA devices are set to cable select and connected to a 40-conductor IDE cable?
A) The operating system fails to load.
B) One drive will not work, but the other one will.
C) The drives may catch on fire.
D) The devices will not work.
Answer: D
Diff: 3

88) Through what utility would a technician verify whether a motherboard eSATA port is disabled or
enabled?
A) Disk Management
B) BIOS
C) Diskpart
D) System Tools
Answer: B
Diff: 2

89) What does it mean when a drive mounts?

A) The drive is ready to have RAID installed.
B) The drive is ready to be converted.
C) A communication channel opens between the drive and the operating system.
D) The drive is ready to receive a file system.
Answer: C
Diff: 3

90) Why would a technician remove the laptop battery before installing an SSD?
A) The battery could cause the SSD to automatically start defragmenting the drive.
B) The battery could short out the SSD.
C) The battery provides continuous power to the motherboard even if the system is shut down.
D) The battery provides power to the SSD, enabling external access through a network and possibly
causing a security issue or the potential for a virus outbreak.
Answer: C
Diff: 3

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91) Why are SSDs more susceptible than mechanical hard drives to electrostatic discharge?
A) The SSD is a more fragile component.
B) The voltage level of the SSD is lower than a mechanical hard drive.
C) The internal battery of the SSD provides additional current.
D) SSDs are memory.
Answer: D
Diff: 3

92) What is the most common BIOS setting for an IDE hard drive?
A) AUTO
B) PATA
C) SATA
D) Enabled
Answer: A
Diff: 2

93) What does partitioning the hard drive mean?

A) Preparing the drive for an operating system
B) Giving the hard drive a drive letter and/or allowing the hard drive to be seen as more than one drive
C) Preparing the drive to be mounted
D) Dividing the hard drive up into three different sections: one for each type of file system
Answer: B
Diff: 2

94) What is the maximum partition size for NTFS?

A) 16TB
B) 16GB
C) 16EB
D) 16BB
Answer: C
Diff: 3

95) What is the maximum drive size if the file system being used is exFAT?
A) 16EB
B) 16TB
C) 64ZB
D) 512TB
Answer: C
Diff: 3

96) What Windows tool is used to high-level format a second hard drive?
A) Diskpart
B) FDISK
C) Disk Management
D) BIOS
Answer: C
Diff: 2

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97) When powering on a computer, you notice that the hard drive does not spin. What will you check?
A) cabling
B) BIOS
C) Disk Management
D) Device Manager
Answer: A
Diff: 2

98) What is CHKDSK?

A) A program used to locate and identify lost clusters
B) A program used to defragment the hard drive
C) A command used to scan the disk for viruses during off hours
D) A command used to verify the validity of the drive surface before installing a file system or an
operating system
Answer: A
Diff: 2

99) What is the most frequently used method by users to check a hard drive for lost clusters if you are using
a Windows XP computer?
A) Low level format
B) Use the CHKDSK command
C) Check Now
D) Disk Management tool
Answer: C
Diff: 2

100) What is the purpose of the Disk Cleanup tool?

A) It performs a low level format.
B) It deletes temp files, empties the Recycle Bin, and compresses files that are not used.
C) It prepares the drive for use before the drive is partitioned and high-level formatted.
D) It defragments the hard drive.
Answer: B
Diff: 2

101) Why is backing up data to a different partition on the same hard drive not a good idea?
A) It performs at a slower rate.
B) Other users that have rights to save files can retrieve the backup, install to a different computer or
drive, and potentially see other's data.
C) If the drive fails, both the data and the backup are potentially unusable.
D) The backup takes longer.
Answer: C
Diff: 2

102) What is an advantage of using an Internet storage site?

A) The service is more likely to back up the data.
B) More space is available.
C) The performance is better.
D) This provides better security.
Answer: A
Diff: 2

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103) Why is it easier to deal with a customer in person than on the phone?
A) You can make an easier judgment about their computer problem.
B) You can see whether she is telling the truth.
C) You can ensure the message has been received.
D) You can use body language to convey your message.
Answer: D
Diff: 2

104) What file system is optimized for optical media?

A) CDFS
B) exFAT
C) NTFS
D) FAT32
Answer: A
Diff: 3

7.3 Multiple Answer Questions

1) Which two connections would most likely be used for external hard drive connectivity on a current
computer?
A) exFAT
B) eSATA
C) IEEE 1394
D) IEEE 1294
E) SATA
F) PATA
G) SCSI
Answer: B, C
Diff: 2

2) When using Windows, why is using NTFS as a file system a good idea? (Select all that apply.)
A) It uses smaller cluster sizes.
B) It supports larger hard drive partitions.
C) It has more security options.
D) It supports faster access times.
E) It has been available as a file system for all Windows operating systems and versions of operating
systems.
F) It is the only file system you can use the Disk Management tool to maintain the partitions.
Answer: A, B, C, D
Diff: 3

Page 23
3) Consider the following information:
Computer for Sale:
Intel dual-core 2.8GHz processor
4GB DDR2-667MHz dual channel SDRAM
500GB SATA HDD
Optical drive
If you were to buy another hard drive just like the one listed in the advertisement, which of the steps
needed to allow data to be written to the hard drive would you have to do? (Select all that apply.)
A) Low level format
B) Low level partition
C) Partition
D) high level format
E) Convert
F) Encrypt
Answer: C, D
Diff: 2

4) Which three of the following are files systems?

A) exFAT
B) eSATA
C) SATA
D) NTFS
E) FAT
F) PATA
G) SAS
Answer: A, D, E
Diff: 2

5) Which three suggestions are best for dealing with customers on the phone?
A) Avoid a condescending tone.
B) Speak louder than you would if they were in person.
C) Hang up on them if they swear at you.
D) Use hand gestures for effectiveness. Even though they can't see, the results will be heard in your
tone.
E) Use active listening skills.
F) When giving directions to them, use a level slightly lower than their skill level to ensure they
comply.
G) Avoid using technical acronyms.
Answer: A, E, G
Diff: 2

Page 24
7.4 Matching Questions

1) Match the connector with the device.

68-pin
50-pin
40-pin
7-pin

A. PATA
B. Internal SCSI-1
C. Internal SATA
D. Internal SCSI-3
Answer: D, B, A, C
Diff: 2

2) You need to connect a hard drive that boots the system and an optical drive to a PATA cable. Match
the cable connector color with the device.
Black
Blue
Gray

A. Optical drive
B. Hard drive
C. Motherboard
Answer: B, C, A
Diff: 2

3) Match the RAID level with the description.

RAID 0
RAID 1
RAID 5

A. Three or more hard drives with one drive used for parity
B. Disk mirroring with two hard drives as a minimum
C. Disk striping without parity with two hard drives as a minimum
Answer: C, B, A
Diff: 3

Page 25
4) Match the technology with the description.
PATA
SATA
SAS
Virtual memory
NTFS
FAT16

A. One device per motherboard connection

B. Supports disk quotas
C. 40-pin connector
D. Large cluster sizes
E. Hard drive space used as RAM
F. Used mainly in servers
Answer: C, A, F, E, B, D
Diff: 2

5) Match the disk management status state with the description.

Active
Failed
Foreign
Offline
Online (errors)
Unknown

A. Drive taken from another computer

B. Check cabling and power
C. Need to initialize
D. Bootable partition
E. Use Check Now tool
F. Need to reactivate
Answer: D, F, A, B, E, C
Diff: 3

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6) Match the Disk management term with the description.
Basic disk
Dynamic disk
Spanned volume
Striped volume
RAW volume

A. Uses multiple drivesʹ space but fills the first drive first
B. A partitioned disk
C. Has volumes
D. No file system
E. Uses multiple drivesʹ space alternatively
Answer: B, C, A, E, D
Diff: 3

7.5 Fill-in-the-Blank Questions

1) The _______ are the part of the hard drive that actually transmit or receive the 1s and 0s to or from the
hard drive.
Answer: Read/write heads, heads, read write heads
Diff: 2

2) The _______standard is associated with the _______ [ IDE | SCSI ] interface.

Answer: IDE
Diff: 1

3) The IDE type that is a point-to-point interface is _______.

Answer: SATA
Diff: 1

4) 1.5Gbps eSATA devices can have a cable up to _______ feet in length.

Answer: 3 . 3 , 3
Diff: 3

5) 3/6Gbps eSATA devices can have a cable up to _______ feet in length.

Answer: 6.6, 6, 6.56
Diff: 3

6) PATA drives are set up using _______.

Answer: jumpers, a jumper
Diff: 2

7) The maximum length according to the standards for a PATA IDE cable is _______ inches.
Answer: 18
Diff: 2

8) According to the specification, the middle PATA cable select connector (slave setting) is the color
_______.
Answer: Gray
Diff: 2

Page 27
9) The number of data cables you would attach to allow an internal SATA drive to be operational is _______.
Answer: 1, one
Diff: 1

10) The total number of cables you would attach to allow an internal SATA drive to be operational is
_______.
Answer: 2, two
Diff: 2

11) The number of devices that can possibly attach to a PATA cable is _______.
Answer: 2, two
Diff: 1

12) If a power connector is available from the PSU, but it is not a SATA power connector, a/an _______ must
be obtained.
Answer: converter, power converter
Diff: 2

13) The acronym _______ describes drives that can be used instead of mechanical hard drives, but these use
memory technology.
Answer: SSD
Diff: 2

14) SSD _______ technology stores 1 bit in each cell.

Answer: SLC, single-level cell, single-level memory cell
Diff: 3

15) SSD _______ technology stores more than one bit in each cell.
Answer: MLC, multilevel cell, multilevel memory cell
Diff: 3

16) The step in preparing a hard drive that assigns drive letters to the hard drive is known as _______.
Answer: partitioning
Diff: 2

17) The Windows _______ program can be used to partition a second hard drive or partitions other than the
first partition on the first installed hard drive.
Answer: Disk Management, Disk Management Tool
Diff: 2

18) _______ is the command-line utility used to manage a hard drive or partition a drive for NTFS.
Answer: diskpart
Diff: 3

19) The most popular file system used in businesses and homes today is _______.
Answer: NTFS
Diff: 1

20) The _______ command is used to change a FAT partition to NTFS and preserve the data stored on the
FAT partition.
Answer: Convert
Diff: 3

Page 28
21) A/An _______ is the minimum amount of space a file occupies; the number of sectors for each one is
determined by the size and type of partition.
Answer: Cluster
Diff: 3

22) The first primary partition on the first hard drive normally receives the drive letter _______.
Answer: C, C:
Diff: 1

23) An extended partition holds _______ drives.

Answer: Logical
Diff: 3

24) The _______ is where the hard drive's partition information is kept.
Answer: Partition table
Diff: 3

25) The first hard drive in a system is normally partitioned through the _______ installation process.
Answer: Windows
Diff: 1

26) The first sector on a hard drive is called the _______.

Answer: MBR, master boot record
Diff: 4

27) The Windows partition that holds the majority of the operating system files is called the _______
partition.
Answer: Boot
Diff: 3

28) The two types of storage defined by the Windows Logical Disk Management tool are _______ and
_______.
Answer: Basic, dynamic
Diff: 4

29) A/An _______ volume writes data by alternating between two or more drives.
Answer: Striped, RAID 0
Diff: 3

30) A/An _______ disk holds a spanned volume.

Answer: Dynamic
Diff: 3

31) A/An _______ volume holds files used to boot the computer.
Answer: System
Diff: 3

32) The _______ process sets up the file system.

Answer: High-level format, high level format, format
Diff: 2

33) RAID _______ does not provide data protection

Answer: 0, RAID 0
Diff: 2
Page 29
34) RAID _______ is disk mirroring.
Answer: 1, one
Diff: 2

35) RAID _______ requires three or more hard drives because one drive always contains parity data used to
rebuild a failed drive.
Answer: 5
Diff: 2

36) The _______ is like the table of contents for a hard drive with at least two on every hard drive.
Answer: FAT, file allocation table
Diff: 3

37) During the boot process the hard drive light flashes briefly to indicated reading of the _______ table.
Answer: Partition
Diff: 3

38) A hard drive shows a status of foreign in Disk Management. This is common when the _______ disk has
been moved to another computer.
Answer: Drive, disk, dynamic, dynamic disk
Diff: 2

39) The _______ Windows program removes temporary files, empties the Recycle Bin, as well as other
storage space saving techniques.
Answer: Disk Cleanup
Diff: 2

40) A type of computer that does not include a hard drive is known as a(n) _______.
Answer: Thin client, thin-client
Diff: 3

41) File _______ occurs when a file is located on nonconsecutive clusters.

Answer: Fragmentation
Diff: 2

42) The _______ Windows program places files in contiguous (adjacent) sectors.
Answer: Defragment, defragmentation
Diff: 2

43) A disk _______ speeds up hard drive data access.

Answer: Cache
Diff: 2

44) _______ memory is when hard drive space is used as RAM.

Answer: Virtual
Diff: 2

45) A best practice for phone communication is to avoid chewing _______ while on the phone with the
customer.
Answer: Gum
Diff: 1

Page 30
 7.6 Essay Questions
1) Describe one difference between an architecture that transmits in parallel and one that transmits serially.
Answer: Parallel architectures transmit multiple bits at the same time. This requires precise timing that
is harder to design and maintain as transfer rates increase. Multiple devices can attach to the same bus
and share the architecture, but this makes configuration more complex. Serial architectures transmit
one bit at a time and configuration is much easier.
Diff: 2

2) Describe crosstalk.
Answer: Crosstalk is interference from adjacent wires.
Diff: 2

3) A laptop has one eSATA port, but the customer wants to attach one more external drives. List two
solutions.
Answer: Use an eSATA port multiplier. Many eSATA hard drives also have a USB option. Use a USB
port instead.
Diff: 2

4) Describe how erasing is used for writing data onto an SSD.

Answer: To write data, the SSD might have to move data to another location or erase a block of
memory before writing.
Diff: 3

5) Describe the difference between primary master and secondary master.

Answer: The primary master is the device configured as master and attached to the primary IDE
connector normally located on the motherboard. The secondary master is also configured as master but
attaches to the secondary PATA IDE connector.
Diff: 2

6) Explain how you would go about adding a second hard drive to a laptop.
Answer: A few laptops have a second hard drive bay that could be used to add an internal hard drive.
Otherwise, you could use a USB, IEEE 1394, or eSATA port.
Diff: 2

7) Explain the difference between spanned and striped volumes.

Answer: Spanned volumes write data across two or more hard drives but write the data on one hard
drive until it is full. Then data is written to the second hard drive. A spanned volume has one drive
letter even though two hard drives are used. With striped volumes, data is written to both hard drives
consistently.
Diff: 2

8) List three things to check if a hard drive has just been installed and it does not work properly.
Answer: Check the following: BIOS settings, jumper settings (if applicable), cable connectivity, power,
ensure Disk Management tool sees the drive, and verify partitioning and formatting.
Diff: 2

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Complete CompTIA A+ Guide to PCs 6th Edition Schmidt Test Bank

9) List three things to check when a working hard drive quits.

Answer: Check the following: run an antivirus program, check cabling, check Disk Management tool
for status, check cabling, see whether drive is accessible from a bootable disc, check system files, and
boot to Safe Mode if possible.
Diff: 3

10) List three interfaces that could be used with a removable data storage unit such as an external hard drive.
Answer: Interfaces that could be used for a removable data storage unit include the following: eSATA,
SCSI, USB, and IEEE 1394.
Diff: 2

11) Describe fragmentation as it relates to hard drives.

Answer: Fragmentation is when the parts of a file are located in two or more clusters that are not
adjacent to one another.
Diff: 2

12) List three tips for dealing with anyone when communicating over the phone.
Answer: Avoid a condescending tone. Be patient and go slow when giving directions. Use active
listening skills. Avoid doing other tasks when on a call. If customers are irate, try to calm them and
help them. However, if they continue to be a problem, turn the call over to your supervisor. Escalate a
problem that is beyond your skill level. Do not leave people on hold for extended periods of time
without checking back with them and giving them an update. Speak clearly and loud enough to be
heard easily. Avoid having a headset microphone pulled away so that it is hard to hear you. If the
customer asks you to repeat something, speak louder or adjust the microphone or handset. Avoid using
acronyms and technical jargon. Identify yourself in a clear and positive tone. Avoid being accusatory or
threatening. Avoid eating, drinking, or chewing gum while on the phone.
Diff: 2

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