AccurioPress C3070 Troubleshooting Guide - 2018-05. 2.0

TROUBLESHOOTING GUIDE
2018.5
Ver.2.0
CSB Support Operation div.

Table of contents
1. Image quality ...............................................................................................................................4

1.1. Spot ............................................................................................................................. 4
1.1.1. Cyclic white spot/black spot ................................................................................. 4
1.1.2. Color Spots due to soilage inside machine .......................................................... 5
1.1.3. Color spots (black spots) ...................................................................................... 9
1.1.4. White Spot due to the developing leakage (foreign material) ............................. 11
1.1.5. White dots from 2nd transfer unit ......................................................................... 12
1.1.6. Void on solid color and attachment of powder .................................................... 13
1.2. Line/Band .................................................................................................................. 14
1.2.1. Line and uneven density countermeasure flow .................................................. 14
1.2.2. White lines (to sub-scan direction) ..................................................................... 17
1.2.3. Gloss line caused by fusing paper exit roller ...................................................... 19
1.2.4. Banding in the main scan direction on halftone image printed on thick paper(Jitter
problem) ........................................................................................................................... 20
1.2.5. Line like ripple on image ..................................................................................... 23
1.2.6. Waste toner packing ........................................................................................... 24
1.2.7. Darker image up to 44mm from leading edge or after 44mm from white area
(Developing memory) ....................................................................................................... 25
1.2.8. Lines or banding to the main scan direction (CD) due to speed difference
between 2nd transfer and fusing ...................................................................................... 26
1.2.9. Image got blurred affected by ozone (cyclic white band) .................................... 28
1.2.10. Photoconductor (Drum) memory ........................................................................ 29
1.2.11. Developing screw mark (at low speed)............................................................... 31
1.2.12. Lines or banding on image due to speed change (shock noise) ........................ 34
1.2.13. Developing roller (44mm) cycle banding (different density) ................................ 43
1.2.14. Irregular darker or lighter density band appears after leaving machine under high
humidity environment (Green) .......................................................................................... 44
1.2.15. Jittering lines at trailing edge .............................................................................. 45
1.2.16. 8mm interval FD lines ......................................................................................... 46
1.2.17. Density change by static electricity..................................................................... 47
1.2.18. FD Lines and Banding ........................................................................................ 49
1.2.19. 5mm cycle density difference caused by the fusing unit ..................................... 52
1.2.20. Color lines in CD at 13mm from the leading edge .............................................. 53
1.2.21. White line due to separation claw mark .............................................................. 55
1.2.22. Gloss band in CD with margin width................................................................... 56
1.2.23. Image lacks at the corner of the trailing edge (Soilage in main scan direction
(CD)) ........................................................................................................................... 58
1.2.24. CD line on the lead edge .................................................................................... 59
1.3. Others........................................................................................................................ 61
1.3.1. Image after white part becomes darker (Developing ghost) ............................... 61
1.3.2. Darker at the trailing edge of image ................................................................... 63
1.3.3. Background or toner scattering after continuous low coverage .......................... 64
1.3.4. How to maintain consistent color during continuous printing .............................. 65
1.3.5. Unexpected density drop if "Dens. Adj. Per Paper" set positive (+) value .......... 67
1.3.6. Small blank area or color registration error ........................................................ 69
1.3.7. Too high gloss .................................................................................................... 70
1.3.8. Rough image on the 1st side of duplex .............................................................. 72
1.3.9. White or color banding at thick paper leading and trailing edges ....................... 73
1.3.10. C-2451, C-2452, C-2453 or C-2454, Low toner density ..................................... 75
1.3.11. Poor transfer at image front ................................................................................ 76
1.3.12. Prevention of the backside soilage ..................................................................... 78
1.3.13. Fainted outline, darker at edge ........................................................................... 79
1.3.14. Image background under high temperature ....................................................... 80
1.3.15. Backside image soilage ...................................................................................... 81
1.3.16. Toner is not cleaned at the edge of the transfer belt........................................... 83
1.3.17. Transferability on embossed paper .................................................................... 85
1.3.18. Image density is lighter on uncoated paper (unsmooth paper) ........................... 92
1.3.19. Gloss memory .................................................................................................... 96
1.3.20. Center of line gets broken .................................................................................. 97
1.3.21. Secondary color text scatters ............................................................................. 98
1.3.22. Image offset caused by fusing unit ................................................................... 100
1.3.23. Toner band control setting ................................................................................ 104
1.3.24. On the 2nd side of the small size thick paper (ex. Postcard), Uneven color occurs
......................................................................................................................... 107
1.3.25. Lighter density part at trailing edges of wide paper .......................................... 109
1.4. Troubleshooting by using CSRA.............................................................................. 111
1.4.1. Darker/Lighter image density and background (CSRA approach) .................... 111
2. Paper conveyance failure ........................................................................................................ 115
2.1 Others...................................................................................................................... 115
2.1.1. Paper waving.................................................................................................... 115
2.1.2. Setting for OHP sheet printing .......................................................................... 116
2.1.3. Trailing edge skews .......................................................................................... 117
2.1.4. Printed paper curls and paper feeding failure due to paper curls (without RU
connection) ..................................................................................................................... 118
2.1.5. Fusing wrapping jam ........................................................................................ 120
2.1.6. No feed jam (J-1101/J-1201) ............................................................................ 123
2.1.7. Dents on paper at 48mm cycle in FD ............................................................... 126
2.1.8. Centering error (±5 mm or more)...................................................................... 128
2.1.9. Paper stick with each other due to static electricity .......................................... 131
2.1.10. Static Sticking in Options .................................................................................. 135
2.1.11. Paper removing procedure on fusing wrap up JAM.......................................... 138
2.1.12. J-3102, Thin paper feed failure at the 2nd transfer unit ..................................... 141
2.1.13. Paper wrinkle at duplex printing ....................................................................... 146
2.1.14. J-3201 paper is caught by the fusing separation claw ...................................... 147
2.1.15. Corner folding at the paper leading edge, machine front side .......................... 148
2.1.16. Leading edge does not looks nice (hitting mark like peeling) ........................... 150
2.1.17. SRA4S Corner folding at the paper trailing edge, machine rear side ............... 151
2.1.18. Pickup jam clearance workflow ........................................................................ 152
2.1.19. Jam, Paper damage, Image failure due to conveyance speed difference ........ 174
2.1.20. J-17xx/3101/3102/3120 caused by paper dust or some foreign materials attached
to the feed roller .............................................................................................................. 181
2.1.21. Corner folding at the paper leading edge on wide paper .................................. 182
2.1.22. Wrinkle on thin paper at trailing edge to feed direction (on 180 to 230mm width
paper) ......................................................................................................................... 184
2.2 Troubleshooting by using CSRA .............................................................................. 186
2.2.1 J-16xx (CSRA approach) .................................................................................. 186
3. Machine Troubles ....................................................................................................................190
3.1 Control ..................................................................................................................... 190
3.1.1. Highlight automatic adjustment does not complete normally after trying several
times ......................................................................................................................... 190
3.1.2. Print job is not accepted while machine indicates dehumidifying ..................... 191
3.2. Error code ................................................................................................................ 192
3.2.1. C-2451, C-2452, C-2453 and C-2454 occur ..................................................... 192
3.2.2. C-3102 ADU wiring connector is disconnected ................................................ 193
3.2.3. C2455/C2456/C2457/C2458 Toner density abnormality (High density) occur .. 196
3.3. Others...................................................................................................................... 197
2
3.3.1. Options cannot be recognized. System configuration display without options . 197
3.3.2. How to eject developer ..................................................................................... 198
3.3.3. Image shift ........................................................................................................ 200
3.3.4. Note for the developing shutter installation work .............................................. 202
3.3.5. Productivity decrease at first in the morning under low temperature, low humidity
204
3.3.6. Release of productivity down mode for small size print under high temperature
(Adjustment of toner band creation cycle for cleaning blade) ......................................... 205
3.3.7. ADU MT lever is very hard to release ............................................................... 207
3.3.8. Working noise of the tacking fan in the charge control unit .............................. 209
4. Options ....................................................................................................................................210
4.1 PF-707..................................................................................................................... 210
4.1.1. Multi-feed of Plain/Fine paper under high temperature and high humidity ....... 210
4.1.2. PF-707m Wrinkle on paper............................................................................... 211
4.1.3. PF-707m Paper skew of small size .................................................................. 213
4.1.4. PF-707m Corner fold (dog ear) and conveyance JAM of small size................. 216
4.1.5. Thick paper jam due to multi-feed .................................................................... 218
4.1.6. Wrinkle on thin paper at trailing edge to feed direction ..................................... 219
4.1.7. Light hitting mark at paper edge at PFU Registration PS phase ...................... 222
4.1.8. Horizontal conveyance jam at feeding thick paper J-1624/1814/2014 .......... 225
4.2. LU-202XL ................................................................................................................ 226
4.2.1. No feed JAM/ Paper skew when feeding a western style envelop (when use
MK-746) ......................................................................................................................... 226
4.2.2. LU-202m/LU-202XL/202XLm J-1501(No feed Jam) occurs when the thick paper
and the coated paper is fed. ........................................................................................... 228
4.2.3. LU-202m/LU-202XL/202XLm J-1502(No feed JAM) occur when feeding coated
paper ......................................................................................................................... 229
4.2.4. LU-202XL/202XLm Black Line at 104mm, 208mm from leading edge 614mm
from trailing edge or narrow trailing space (magnification defect) ................................... 230
4.2.5. Multi-feed jam of coated paper (J-1510) .......................................................... 231
4.3. OT-510 .................................................................................................................... 232
4.3.1. J-7229 The paper trailing edge does not go out the paper exit section
(Connecting OT-510) ...................................................................................................... 232
4.4. FS-532..................................................................................................................... 233
4.4.1. Irregular correspondence of the main tray exit ................................................. 233
4.4.2. FS-532/OT-510/FS-612/FS-531 Solution of Condensation under direct
connection ............................................................................................................................
240
4.5. IQ-501 ..................................................................................................................... 241
4.5.1. IQ-501, C-6A01 ................................................................................................ 241
4.5.2. IQ-501 and MK-744C (Patlite), C-E002/E013 .................................................. 242
4.6. DF-706 .................................................................................................................... 243
4.6.1. DF-706, [ADF Clean] icon appears .................................................................. 243
4.7. MB-508 .................................................................................................................... 248
4.7.1. Abnormal noise while coated paper feeding ..................................................... 248
3
1. Image quality
1.1. Spot
1.1.1. Cyclic white spot/black spot
(1) Symptom
White spot/black spot repeatedly occurs at a certain cycle.
(2) Cause
• Drum unit
Approx. 188mm cycle in a single color
• Developing unit
Approx. 44mm cycle in a single color
• Intermediate transfer belt

Approx. 861mm interval.
• 1st transfer roller

Approx 69mm interval
• Opposing roller (?)

Approx 75mm interval
• 2nd transfer roller

Approx. 75mm interval.
• Fusing belt
Approx. 311mm interval. On simplex printing, the symptom occurs on 1st side.
(3) Solution
After specifying the problem parts, clean and replace the subject parts.
Table of contents
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1.1.2. Color Spots due to soilage inside machine
(1) Symptom
After pulling out the process mount and re-install it, color spots appear at the leading edge on
the first ten prints.
(2) Cause
While pulling out the process mount, developer and toner coming out from the toner entrance
and toner exit of the developing unit. It drops on the paper path, attaching to the paper and
resulting in the color spots.
Toner exit Toner supply opening
5
(3) Solutions
1. Check the condition of toner filter box (A50UR70A) at machine left bottom. When the
toner attaches too much, replace the toner filter box (Fig. 1). Then, clean following 3
locations;
● The process mount where the developing unit is installed (Fig. 2)
● Exhausting duct mouth at inside machine at machine rear (Fig. 3)
● Drum unit stay (Fig. 4).
Note
● Once toner spills, when process mount is pulled out and push back, the charging
corona may be soiled. To prevent that, remove all the charging coronas before
pulling out the process mount.
● Do not expose the drum to the light.
Fig 1: Toner filter box,

Fig 2 Process mount
at machine rear left bottom
Drum cartridge stay
Fig. 3 Where to clean (inside machine) Fig. 4 Drum unit
2. Check whether the transfer belt cleaning unit (A50UR706) and nearby area and
separation claw unit gets soiled. If it is soiled too much, clean it or replace it.
6
Transfer belt cleaning unit
Separation claw unit
3. Check whether IDC sensor unit upper and main body ceiling gets soiled. If it is soiled too
much, clean it.
Color registration unit
Main body ceiling
4. Clean the toner at the paper path

Clean the positions A, B and C with cloth (or vacuum cleaner if it is soiled too much) to
(←○→) arrowed direction
Note
• Should not wipe to (←×→) direction because toner falls.
A. Transfer guide plate/Lw
B. Paper path steel plate 1
○ C. Paper path steel plate 2
5. Clean the separation discharge unit with the blower brush.

Clean the transfer guide plate /Up.
Note
nd
• When cleaning the black sheet attached to the upper guide of 2 transfer section of
paper path, gently wipe it. Never rub firmly. If it is too dirty, replace it.
When the black sheet gets torn or wavy, line or banding appear on image.
• When cleaning separation discharge plate ASSY, do not touch the top of needle.
If the needle got bent or broken, thin paper separation failure or line may occur.
7
Separation discharge plate unit
Black sheet
If the soilage still remains, remove the unit and conduct cleaning mentioned in the roller
replacement procedure.
6. After cleaning, make 10 sheets of blank print in A3 to clean the paper path.
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1.1.3. Color spots (black spots)
(1) Symptom
Color spots (black spots) occurs
Yellow soft
Yelllow softcakeing
clumping Magenta soft clumping Black carrier
For human eyes, all looks like black spots on the print.
(2) Cause
When the temperature is high or the internal temperature increases too much, the toner or
carrier forms core. Around the core, transfer failure (1st transfer/2nd transfer) occurs and spots
appear.
How to classify the cause

Print test chart No53 with the density setting 255 and 128. See the sample through the loupe
with magnification x40 and look carefully the spots.
For example, the cause of spots on the magenta halftone could be attachment of carrier of
other color (Y/C/K) or toner (soft clumps). So please observe carefully.
In many cases, some of the above is mixed. So, take corrective action from the frequently
seen symptom.
• For the carrier attachment, go to (Solution "1")
• For the soft clumping, go to (Solution "2" or "3")
(3) Solution
1. Carrier issue
Confirm that the color of the core then conduct following for the responding color.
1. Conduct Background margin fine adjustment.
Service mode→[Process Adjustment]→[Process Fine Adjustment]→[Background
Margin Fine Adj.] Change the setting to minus direction by 1 to 4 steps.
2. Utility/Counter →[Administrator Setting]→[System Setting]→[Expert
Adjustment]→[Process Adjustment]→[Front & Back Density]
Change the value by 1 to 2 steps to minus direction.
After changing the setting, conduct the Gamma Automatic Adjustment.
Service mode →[Process Adjustment]→[Drum Peculiarity Adjustment]]→[Gamma
Automatic Adjustment]
3. Check the maximum density and if it is different from target, conduct maximum
density adjustment.
Print 10 pcs of test chart No53 with the density setting 255 and 128, then see the
improvement level. (Confirm the variance of the occurrence.)
Note
• Check that AC bias and AC frequency is set to “0”.
• After replacing developer to new one, print A3 with 15 % coverage by 100 sheets.
The lower the Duty, the better against the color spot. However it is disadvantageous
against the developing memory problem.
• Front & Back adjustment is disadvantageous against white spots.
• It is impossible to completely solve the soft clumping or carrier attachment issue.
9
However, if total 10 spots or over is seen in the entire A3 in solid or halftone, it can be
improved.
2. Toner issue (environment dependent)

1. Adjust 1st Transfer (Y/M/C/K)
Utility/Counter→[Administrator Setting]→ [System Setting]→ [Expert Adjustment]→
[Process Adjustment]→ [Front & Back Density]→ [1st Transfer Y/M/C/K]
White Spot Change the value by every +5
Color Sport Change the value by every -5
If this step does not improve, return the value to 0 than go to step “2”.
2. Conduct toner refresh mode and check whether ejecting soft clumps is effective.
Number of times of Toner refresh: Twice
If following condition(s) are applicable, conduct less than twice.
• Coverage (Last 5000 prints)
3% or more, and less than 5% Once
5% or more None
• Life of Transfer cleaning blade
50% or more Once
→ If this does not improve, go to “(c) Toner issue (environment independent)”.

If the symptom is improved, print 50 sheets of test chart No. 53 (with 255 setting) in
the problem color on A3 to eject the soft clumping inside the developer for
improvement.
st
When further improvement is necessary, go back step 1 and change the 1 Transfer
value once again.
3. Toner issue (environment independent)

Clean (or replace) toner supply, toner hopper section and toner conveyance path then
replace developer.
Table of contents
10
1.1.4. White Spot due to the developing leakage (foreign
material)
(1) Symptom
White spots occur on the solid image.
← Paper feed direction
(2) Cause
Foreign material which is conductive attaches to the surface of the developing roller and
abnormal discharge occurs.
A conductive foreign material attaches to the developing roller surface and is conveyed to the
developing nipping part. Then, it is affected by the developing AC bias, abnormal discharge
occurs against the photoconductor drum. This appears as white spots.
(3) Solution
While checking the image, reduce the value of the Develop AC Bias Fine Adj.
Service Mode →[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.
Note:
Background, uneven density or carrier attachment may occur. Therefore, check the image
when changing the settings.
Table of contents
11
1.1.5. White dots from 2nd transfer unit
(1) Symptom
Many white dots in the diameter φ0.1 to 1mm occurred.
(2) Cause
While transferring toner from the belt to paper, the resistance difference due to the paper
generates abnormal discharge on the paper at the transfer nip. At the discharge spot on the
paper, the toner repels and white spots appear on print.
(3) Solution
(a) At tray setting, change the 2nd transfer output

1. Change the DIPSW 1-0 from 0 to 1 to show the expert adjustment in the paper setting.
[Service Mode] → [System Setting] →[Software DIPSW Setting] → DIPSW1-0:1
2. Change the 2nd transfer output corresponding to the symptom location.
Machine → [Paper Setting] → [Change Set] → [Expert Adj.]
nd
At 2 Transfer output adjustment, change the value by every +10 and find the
optimum value.
Note:
On the thick paper, the leading edge/trailing edge transfer output is stronger or weaker
than the other part.
To optimize the leading edge/trailing edge, adjust the 2nd Transfer-Lead Edge and 2nd
Transfer-Rear Edge in the same screen.
3. Use following paper profile.
Improving image quality of fine paper(62-74gsm)NL (Released on TNBT1800082*)
(b) Change 2nd transfer output in the administrator setting.

When the administrator setting is used, the change is applied to all the output.
If the adjustment of tray paper setting is used, the certain rate is added to the tray setting.
[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert Adjustment] →
[Process Adjustment] → [Front & Back Density]
Check the symptom occurring side and adjust the value of the corresponding side; [2nd
Transfer Front]] or [2nd Transfer Back]. Change the value by every - 10% find the
optimum value.
Note
The transfer output at lead edge and trail edge is stronger/weaker than the other part. To
optimize the leading edge/trailing edge setting,
nd
Like the step (a)-2, adjust the 2 Transfer-Lead Edge and 2nd Transfer-Rear Edge in the
same screen.
(c) Change the 2nd transfer output adj. after changing the DIPSW to increase the 2nd transfer
output range.
[Service] →[System Setting] →[Software DIPSW] Setting→DIPSW107-4:1, DIPSW41-7:1
[Machine] →[Paper setting] →[Change Set] →[Expert: Adj.]

At 2nd Transfer output adjustment, change the value by every +10 within the range 50 to
120 and find the optimum value.
(d) Optimize paper state

White dots is effect of the abnormal discharge of the paper. When the paper is exposed
to the ambient air for days or left inside the PFU for days, the paper sometime gets dried
depending on the ambient moisture. Then the symptom tends to occur easily. Try just
unpacked paper.
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12
1.1.6. Void on solid color and attachment of powder
(1) Symptom
Void (blank area) may occur on the center of the image or others.
Shapes of void Points, partially blank and others
A kind of powder attaches to the paper surface and stacked paper is felt dusty.
(2) Cause
When new paper feed roller is used, its surface may be rubbed off by the paper edge. If
the dust falls on the paper and conveyed to transfer section, void occurs.
Other dust and foreign material may attach to the conveyance guide upper. .
(3) Solution
When the void occurs, clean entire paper conveyance area. (include the guide plate of
paper feeding unit)
Main area of check and cleaning

Basically, the area from paper feed unit to transfer unit area
Clean focusing on following points.(Central area of conveyance path)
Verticality feed unit ADU paper feed unit side
Around registunit
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13
1.2. Line/Band
1.2.1. Line and uneven density countermeasure flow
(1) How to distinguish the line problem and uneven density problem
1. Conduct the gamma auto adjustment
[Service Mode]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Auto gamma
adjustment]→ [Adjustment]→[Execute Adjustment Operation]→[Auto Gamma Adj.]
* Which method you take, there is no difference in operation.
2. Print the following test pattern using paper bigger than A3 size.
• No.43. Use the Dot1 screen.
• Select No.53, set the density of YMCK to 120 and print the 4 color gray.
• Select No.58 and set the density of MCK to 120. Use the Dot1 screen.
3. Check the print result of No.43, 53 and judge which of the following 4 patterns they apply.
(a) There is line on image in the paper feed direction.
(b) There is line on image crossing the paper feed direction
(c) There is no line but uneven density on the entire paper.
(d) Both line and uneven density can be seen.
(a) Line in the paper feed direction. (b) Line crossing the paper feed direction.
Paper feed direction Paper feed direction
(c) No line but uneven density entirely. (d) Both line and uneven density exist.
Paper feed direction Paper feed direction
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(2) Apply countermeasure per symptom
(a) There is line on image in the paper feed direction
Check Test pattern No.58, which was printed in Step1-(2). Check which of the following
pattern [1] to [3] they apply.
Feed direction
Apply countermeasure per pattern

(a) When line is extended over the entire paper
nd
1. Change 2 transfer current ([Front & Back Density])
[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert
Adjustment] → [Process Adjustment] → [Front & Back Density]
Increase the setting value of the 2nd transfer by every 5% and check the image. If
the symptom is not improved by increasing the value, try to reduce the value or
st
change the 1 transfer value.
2. Visually check the parts and replace a problem parts

Parts Chart for judge Line type Cause
Intermediate transfer White line Scratch
Half tone
belt Color line Filming
Cleaning blade Half tone/ Solid Color line Toner not cleaned
2nd transfer roller/UP Half tone/ Solid Color line Scratch, Soilage
2nd transfer roller/L Half tone/ Solid Color line Scratch, Soilage
Fusing belt Solid Gloss line Scratch
Fusing roller/L Solid Gloss line Scratch
Note
Among color lines, for the mixed color line, check the cleaning section of
intermediate transfer section. If the imperfect cleaning is confirmed, replace the
intermediate transfer cleaning blade.
(b) When line is cut in each color

Check whether the line of subject color is in dark color or void in white.
Replace the probable failure parts.
Parts Chart for judge Line type Cause
Dev. unit Scratch, Foreign
Half tone/ Solid White line
(Dev. roller) material
White/Color Attachment of
DU Half tone/ Solid
line lubricant material
Charging unit
Half tone/ Solid White line Dust
(Dust proof glass)
PH Half tone/ Solid White line Foreign material
1st transfer roller Half tone/ Solid White line Dust
15
(c) No line on Test pattern No.58.
Line may be caused by Y.
Check that the line appears in the same position on both “Test pattern
No.53 in Y=120, 255” and “4 color gray test pattern” which were previously
printed. And also check that the line is in colored or in white.
And then replace the probable failure parts of Y.
Colored line: Drum cartridge, Charging corona unit
White line: Charging corona unit
(b) There is line on image crossing the paper feed direction

1. Check Test pattern No.43, 53which was printed in Step(1)-2. Check the interval of
line occurrence.
2. Apply countermeasure per occurrence interval.
- In case of approx. 188mm pitch, scratch on the drum surface
- In case of approx. 311mm pitch, scratch on the fusing upper belt
- In case of approx. 44mm pitch, developing sleeve’s developer conveyance failure
- In case of approx. 69mm pitch, scratch or soilage on the 1st transfer roller.
- In case of approx. 75mm pitch, soilage of the 2nd transfer roller etc.
Clean or replace the parts which are applicable to the pitch interval.
(c) There is no line but uneven density on the entire paper

1. Conduct [Automatic Gamma Adjustment].
2. Conduct [Color registration adjustment].
[Service mode]→[Machine Adjustment]→[Printer Adjustment]→
[Color Registration Adj.]
→ [Adjustment]→[Execute Adjust Operation]→[Color Registration Adj.]
3. Conduct [Highlight adjustment]

[Service mode]→[Machine Adjustment]→[Quality Adjustment]→[Gamma Curve
Adjustment]→[Highlight adjustment]
[Utility]→[Machine Admin. Setting]→[System Setting]→[Expert Adjustment]→[Quality
adjustment]→[Highlight Auto Adj.]
4. Conduct [Density Balance Auto Adjustment].

[Adjustment]→[Density Balance Adjustment]
(d) Both line and uneven density can be seen

1. Remove the causes of line by conducting the countermeasure for A and B.
2. When the line became less visible, conduct the countermeasure for C.
Caution
When replacing the failure parts, do not jump to replace with the brand new parts but try
using the old parts attached to used machines. Upon knowing how the symptom is
improved with the replacement, replace with the prepared new parts. If there is no
improvement by replacing parts, consider other causes.
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16
1.2.2. White lines (to sub-scan direction)
(1) Symptom
White lines to sub-scan direction (paper feeding direction)
Paper feeding direction
(2) Cause
(a) Line appears in single color
• Charging caused line (drum potential failure)
1. When the toner soils charging grid, the grid potential control becomes poor.
2. Drum surface potential increases at the part corresponding to the soiled grid.
3. Though drum is exposed, the potential does not decrease and white line appears.
• Developing unit caused line

Check the bristle of developing unit of applicable color. If the line is seen in bristle, the
cause is foreign material caught between developer regulating blade and unit.
• Drum scratch caused line

Photoconductor drum of matching color got damaged.
(b) Sharp white line appears in single color

• Foreign material in the laser beam path.
Foreign material such as dust and toner attaches to the writing path and block laser light.
It appears as line on image.
(c) White line appears on black solid under high temperature and high humidity environment.
nd
• Soilage on 2 transfer roller/Up
When the 2nd transfer roller/Up is soiled, the resistance varies in feed direction. The line
appears at the high resistance part because transfer ability becomes poor.
(d) White line commonly appears on all colors

• Soilage on 2nd transfer roller/Up
• Transfer belt filming/scratch
Filming tends to occur when low coverage or Feeding area of small size is frequently printed.
Once the filming occurs on intermediate transfer belt, the resistance on the belt changes and
poor transfer occurs. It appears as white line.
(e) White band commonly appears on all colors

• Transfer belt filming
• Fusing belt shifting range (about 10mm) banding
17
(3) Solution
(a) Charging caused line (drum potential problem)
1. Clean charging grid. Use the non-woven fabric (hydro-wipe 65AA-9920).
2. Clean the charging wire with the cleaning material, equipped to the machine.
3. Replace the PH proof filter and Dust proof filters/1and 2 to new type.
PH dust proof filter A50U168801
Developing dust proof filter/1 A50U168901
Developing dust proof filter/2 A50U169501
4. Change the charging corona.
(b) Developing unit caused line

1. Clean the developing unit (between the developing roller and the guide plate)
2. Change the developer.
3. Change the developing unit.
4. Change the charging unit.
(c) Drum scratch caused line (Scratch on the photoconductor drum of respective color)
Change the drum unit.
(d) Foreign material in the laser beam path

Clean the soil and dust which blocks the light with unwoven fabric.
(Especially, developing unit lower protruding part)
nd
(e) 2 transfer roller/Up gets soiled
1. When 2nd transfer roller/ Up gets soiled, clean the 2nd transfer roller/Up with
dry unwoven fabric.
Note
Do not use moisture because the line gets worse. Be sure to
use dry fabric.
2. Increase density.
[Paper setting]→ [Change Set]→ [Expart Adj.]→ [Dens. Adj. Per Tray]
3. If the symptom is not solved, replace the part.
(f) Transfer belt filming

Conduct Belt refresh mode (Maximum one time).
By one operation, A3x 5 sheets equivalent toner is consumed for cyan and magenta.
[Machine]→ [Adjustment]→[Execute Adjust Operation]→[Belt Refresh mode]
Note
Do not perform toner refresh mode and belt refresh mode over set times.
Otherwise, problem such as cleaning failure may occur.
(g) Fusing belt shifting range banding

Fusing belt may get marks from previous papers. If the banding is not the density level but
the gloss difference corresponding to the small size paper edge, replace the fusing belt.
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18
1.2.3. Gloss line caused by fusing paper exit roller
(1) Symptom
When printing the high coverage original, gloss line may occur on image.
(2) Cause
When paper passes through the fusing unit, the fusing paper exit roller and the paper surface
contact each other, which lowers the temperature of contacting area. The difference of gloss
level between contacting area and non-contacting area causes gloss lines.
(3) Solution
1. Change pressure of the fusing paper exit roller
Change pressure of the fusing paper exit roller to release position.
Default
Pressure Release
Knob
Note
• Be sure to align the knob with the mark. Do not set to unmarked position.
• When releasing the fusing paper exit roller, if the length of conveyance direction (FD) is
shorter than A4, paper cannot feed. However, 4 imposing postal card can feed.
2. Change of fusing temperature

If the symptom is not improved enough by performing “1”, lower the fusing temperature as
follows.
Change DipSW1-0 to 1 to display expert adjustment in Paper Setting.
[Paper Setting]→[Change Set]→[Expert Adj]→[Upper Fusing Roller Temperature]
When changing the temperature, reduce by 10°C for the first step. If not enough,
gradually decrease (maximum by 20°C). Print 20 sets of test pattern No. 69, and confirm
that fusing under does not occur.
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19
1.2.4. Banding in the main scan direction on halftone image
printed on thick paper(Jitter problem)
(1) Symptom
When printing halftone image on the thick paper, banding may appear at the 104mm and the
208mm from the leading edge of paper.
*Banding mainly appears when using paper weighting 300gsm or more. Affected by the
thickness and stiffness of paper, banding may appear in paper weighting less than 300gsm.
208mm
Feed direction
104mm
(2) Cause
Vibration generated when thick paper hitting the entrance
When thick paper hits the 2nd transfer section entrance, slight vibration is generated. It is
conveyed to the photoconductor drum through the intermediate transfer section. Consequently,
the image written on the drum at the instant reflects the vibration and white banding appears.
nd
The distance between the 2 transfer section and the drum writing position are 104mm and
208mm. (Refer to the figure below)
208mm
Laser write position
20
(3) Solution
1. Change DipSW1-0 to 1 to display Expert Adjustment to Paper Setting.
[Service mode]→ [System Setting]→[Software DipSW Setting]
2. In Expert Adjustment of Paper Setting, turn ON [Thick Bk mode] to ON.

With this setting, even for the single Bk printing, YMC 1st transfer roller is in pressed state
and that is effective to reduce vibration.
[Paper Setting]→[Expert Adjustment]→[Thick Bk mode]
• When the Thick Bk mode is enabled, even for the single Bk print, process related
parts such as charging corona, drum, developing unit, developer, 1st transfer roller
of Yellow, Magenta and Cyan is consumed.
• Also, toner scattering inside machine may occur. Therefore, it is recommended to
turn off the [Thick Bk mode] when it is not required.
Toner scattering can be reduced by changing setting of DipSW 104-0, 104-1 (for
Band creation control)
Rough indication is, 3% for 3,000 pages in Thick Bk mode.
However, the toner not used in the image is also consumed. Also, the paper
distance is enlarged at once in every 100 pages. Consequently, the productivity
decreases.
Note
• When the band creation control is enabled while the intermediate transfer cleaning
unit reaches over the half of the limit count, cleaning failure may occur. In that
case, replace the blade of the intermediate transfer cleaning unit.
If the symptom is not improved enough by performing “2”, try following procedure
3. Change the setting to use lower paper weight than actual paper to increase line speed.
[Paper Setting]→[Change Setting] → [Paper Weight]
• 257g/m2 or more : Select 217 to 256g/m2

2
• 177 to 256g/m (For low temperature environment) : Select 92 to 105g/m2
• 177 to 256g/m (For other than low temperature environment): Select 136 to 176g/m2
2
When selecting the step 1, fusing duration is decreased and fusing problem possible
occurs. To prevent that, change the Fusing upper roller temperature.
[Paper Setting]→[Change Set]→[Expert Adjustment]→[Next]→[Temperature of Upper
Fusing Roller]
• 257g/m2 or more : Try from +5°C.
If Improvement level is not enough, increase the temperature. Up to +20°C setting is
available.
• 177 to 256g/m2 paper with 92 to 105g/m2 setting : Try +20°C setting.
• 177 to 256g/m2 paper with 136 to 176g/m2 setting : Try from +10°C.
If improvement level is not enough, increase the temperature. Up to +20°C setting is
available.
4. Changing the screen type.

[Utility]→[Machine Admin. Setting]→[System Setting]→[Expert adjustment]→[Quality
Adjustment]→[Custom Screen]
• Dot175 (Screen 2 at default) is recommended.
By changing from Screen 1 to Screen 2, resolution is reduced. It makes the line less
visible.
• After changing the screen type, perform [Highlight adjustment].
5. If the solutions are not enough,
21
Additionally, depending on paper, banding cannot be solved completely. If the
improvement level is not enough, please request your customer to try another kind of
paper.
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22
1.2.5. Line like ripple on image
(1) Symptom
Unevenness in the main scan direction (CD) occurs on solid image with 2 (or more) colors.
(2) Cause
(a) High toner charge under the low humidity environment
When toner charge is increased under the low humidity environment, the leak occurs at the
1st transfer section.
(b) Excessive toner amount at the 1st transfer section
When the density is high at the solid 2 color section, the leak occurs at the 1st transfer
section.
(3) Solution
(a) High toner charge under the low humidity environment
Perform the 1st transfer density adjustment.
[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→ [Front & Back Density]
After adjust "Front & Back Density" and return the "Machine" display, Perform
automatically "Gamma automatic adjustment".
Note
• Increase 1st transfer current of all color(Y/M/C/K) from [Front & Back Density] by 5% for
all colors then check the result.
• If the symptom is not solved by increasing the 1st transfer, try to decrease the current.
• Be sure to check the image during adjustment because excessive adjustment may
cause following problems.
Too much increase: Image memory may occur in the photoconductor drum cycle
(188mm cycle).
Too much decrease: White spots may occur.
(b) Excessive toner amount at 1st transfer

If the above procedure does not solve the problem, decrease the max density and reduce
the toner amount to be transferred at 1st transfer.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Process
Adjustment]→[Maximum Density Adjustment]
After reset the transfer current adjusted at step (a) to 0, decrease the maximum density of
the problem color. Change every -2 steps. Be sure to confirm if the symptom is
improved.
(c) When installed transfer belt/H (A9VE5001), replace to transfer belt (A1DU5042).
23
Table of contents
1.2.6. Waste toner packing
(1) Symptom
Image is soiled in paper feed direction (sub-scan direction)
(2) Cause
Under following condition, the temperature inside machine increases and the waste toner
clumps inside the belt cleaning unit. This causes cleaning failure and toner may attach to the
belt.
(a) After turning OFF the sub-switch, the main switch is turned OFF though "Cooling in
progress" is displayed,
(b) Main power switch is turned OFF while the copy button is lighted in orange
(3) Solution
(a) Do not turn off the main power switch during the massage is appearing.
(b) Do not turn off the main power switch during the start button is lighting in orange.
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24
1.2.7. Darker image up to 44mm from leading edge or after
44mm from white area (Developing memory)
(1) Symptom
Darker image area up to 44mm from the leading edge.
Or, darker image after 44mm from white area (text or image)
< Darker area up to 44mm from the leading edge> < Darker after 44mm from white area>
44mm
44mm
(2) Cause
At the area before the image or white area, the toner is easily developed on to the developing
roller and the toner layer is formed on the developing roller. When the roller rotates, the
developer is replaced but the toner layer is not removed. (At the 1st rotation of the roller).
The image density changes when the toner layer is gone (From the 2nd rotation of the roller).
The density difference appears.
After passing white area
After passing solid part

(3) Solution
1. Change DipSW 46-2 to 1 (default: 0), to display Development output setting in the Expert
adjustment.
[Service mode]→[System Setting]→[Software DipSW Setting]
2. Decrease development output from the expert adjustment.

Select [Down] for the Development Output Setting
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]
→[06 Process Adjustment]→[Development Output Setting]
• By the above setting, the developing duty ratio is changed from 30% (Satndard) to 50% for
all colors.
• When returning to normal screen, the gamma automatic adjustment is started.
• When Down is selected for the Development Output Setting, banding on background may
appear. Therefore, be sure to adjust carefully.
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25
1.2.8. Lines or banding to the main scan direction (CD) due to
speed difference between 2nd transfer and fusing
(1) Symptom
Lines or banding occurs on thick and highly stiff paper in main scan direction (CD).
(2) Cause
When the print paper is thick and highly stiff, and the speed differs between the 2nd transfer and
fusing unit, the banding is created at the 2nd transfer.
(a) When the fusing speed is slower: Banding appears at around 130mm and 65mm from
trailing edge (for A3 size)
When the fusing speed is slower, the paper loop becomes larger between fusing and the
2nd transfer. When the paper is released from registration or the trailing edge of the
paper passes the registration guide plates, the paper is pushed back and the banding
occurs at 2nd transfer unit.
130mm
65mm
Feed direction
Leading edge Trailing edge
1. Enlarged figure
26
(b) When the fusing speed is faster: Banding position varies
When the fusing speed is faster, the paper is pulled against 2nd transfer unit. Therefore,
the banding occurs at 2nd transfer section. The banding appears according to the fusing
roller cycle and occurrence position on image is not constant. Unable to specify the
occurrence position.
Feed direction
Trailing edge
2. Enlarged figure
(3) Solution
1. Print a test pattern with following conditions
● Paper type and weight: The same as the problem paper
● Size : A3
● Chart : Test pattern #53
● Color : Bk
● Density : 150
● Quantity : 15 sheets
2. Adjust fusing speed

[Machine]→ Paper Setting]→[Change Set.]→[Expert Adjustment]→[Fusing Speed
Adjustment]
Banding position Like Enlarged figure1 Like Enlarged figure 2

Adjustment direction [+] : Increase fusing speed [-] : Decrease fusing speed
3. Check the test pattern printed at step 1 and change the setting.
4. Repeat the above step 1 through step 3 to get the optimum settings.
Note
Change by 10 steps at the beginning. Continue fine tuning checking the adjustment result.
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27
1.2.9. Image got blurred affected by ozone (cyclic white band)
(1) Symptom
Cyclic white band occurs.
● Width of band : Width of charging corona (approx 18 to 20mm)
● Cycle : Drum (approx 188mm)
Sub scan
direction
(FD)
Drum cycle
(approx 188mm)
(2) Cause
A product resulting from ozone attaches to the surface of the photoconductor drum.
Under high humidity environment, when a product resulting from ozone attaches to the photo
conductor drum, it absorbs moisture. This reduces resistance of the photoconductor drum
surface. Consequently, image gets blurred.
(3) Solution
Enable drum tiny rotation mode

(a) Set auto shut off to [---min].
[Utility/Counter]→[User settings]→[System Setting]→[Power Save Setting]→
[Power Save Function Setting]→ Set --- min. for Auto Shut OFF Timer Setting.
(b) Keep sub-power ON (Do not turn OFF sub-power switch)
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28
1.2.10. Photoconductor (Drum) memory
(1) Symptom
(a) The previous image appears as density difference at the 188 mm later position (drum
rotation cycle).
C
C
B
Feed B
A
通紙⽅向 A
Direction
188mm
(b) Band in CD occurs on 1st sheet. The position is up to 58mm (or 115mm) from leading
edge and up to 170mm.
st nd
• It occurs only on the 1 sheet and not occurs on the 2 sheet.
• It occurs when the speed mode is selected (default setting) and not occurs in quality
mode.
5 m
m
(2) Cause
(a) Symptom (a), (b) common

• 1st transfer output is too much
Mainly under high humidity environment, when the toner charging amount decreases,
transfer output becomes too high. As the result, the image remains on the drum surface
as latent image.
• Drum potential decreases
Mainly under high humidity environment, when the toner charge amount decreases, the
developing ability increases. The lower drum potential is selected by the image
adjustment. When the drum potential is low, the previous latent image affects.
(b) Symptom (b)

st
1 transfer ON timing is reflected to the drum.
29
(3) Solution
(a) Symptom (a)
1. Reduce 1st transfer

[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→
[Process Adjustment]→[Front & Back Density]
st st
Reduce the value for 1 Transfer Y to 1 Transfer K by 5% and check the image.
Gamma automatic adjustment starts when returning to the normal screen.
Note
When the value is reduced too much, spots may occur. Adjust the value by the unit
of 1 % and see the image.
2. Reduce developing ability

[Service Mode]→[System Setting]→[Software DIPSW Setting]
1. Change the DipSW 46-2 from 0 (default) to 1. Then, the Development Output
Setting can be changed.
[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert

Adjustment]→[Process Adjustment]→[Development Output Setting]
Gamma automatic adjustment starts when returning to the normal screen.

When the Development Output Setting value is reduced, transfer failure (paper
surface state is reflected to image) may occur.
(b) Symptom (b)

st
Change 1 transfer output timing
[Service Mode]→[System Setting]→[Software DIPSW Setting]
Change DipSW 108-0 from 0 (default) to 1
• Note
Since the transfer output is turned on from 1 rotation earlier, the first copy out timing
slightly increases. Since number of the drum rotation increases, the drum life may
be shortened slightly.
When quality mode is selected, the above DipSW 108-0=1 sequence is taken
regardless of the dipswitch setting.
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30
1.2.11. Developing screw mark (at low speed)
Machine rear side Machine rear side
Rear side Whole page
Machine front side Machine front side
(1) Symptom
Slant white lines in screw pitch occurs at the machine rear side, front side or whole page.
(2) Cause
After continuous low coverage printing
After long term holiday like one week
An extreme change in ambient temperature and humidity. For example, from low
temperature and low humidity to high temperature and high humidity
Dirt in charging unit
Machine is not levelled and tilted. Machine front side is higher than machine rear side.
(3) Solution
Clarify the cause
(a) In the case that slant white lines in screw pitch occur only at the machine rear side or in the
whole page. Check the dirt of charging unit and developing unit. → Pattern 1
(b) In the case the grid in charging unit is heavily dirty by toner, replace charging unit
→ Refer to Pattern1 procedure_2_ note1.
31
(c) In the case that slant white lines in screw pitch occur only at the machine front side.
→ Pattern2
Machine rear side
Machine front side
Pattern 1
1. Replace developer.
Note:
In the case the grid in charging unit is heavily dirty by toner like following photo even if
charging unit life is within PM cycle.
→ Replace charging unit and developing unit.
2. Change DipSW 104-7 (Defalt). It is to prevent excessive toner supply and ejection.
3. Increase developer conveyance speed at low speed

[Service mode]→[System Setting]→[Software DIPSW Setting]
Change the DipSW 104-4 from 0 (Normal) to 1 (Increase speed).
32
Conduct Gamma Automatic Adjustment
[Service mode]→[Process Adjustment]→[Drum Peculiarity Adjustment]→[Gamma
Automatic Adjustment]→[Start]
Back to normal screen
Note
When the developer conveyance speed at low speed is increased, sharp line may be easily
seen. So, when changing the setting, please confirm the actual print.
4. Execute toner band creation function (Color 5%, BK 5%).
By using toner band creation function, the toner is regularly ejected from the developing
unit, and fresh toner is supplied.
When the less than Color / BK 5% coverage is printed continuously, toner band is created
on the intermediate transfer belt to keep minimum coverage becomes Color / BK 5%.
Toner band Recommended

Dip SW Default
creation Setting
104-0 1 0
YMCK : 5%
104-1 1 0
Side effect: Toner band creation setting reduces the productivity (Reduce by max 10% for
A4 conversion) and increases toner consumption at low coverage printing.
When the intermediate transfer cleaning blade count reaches more than half,
the cleaning failure may occur. In high-temperature and high-humidity environment,
slight toner dot may occur.
To prevent 2nd transfer roller getting toner dirt from toner band, change the DIPSW for 2nd
transfer unit pressure release setting.
DIPSW103-7 : 1 (Default: 0)
Pattern2
1. Level the machine in horizontal position by using the level.
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33
1.2.12. Lines or banding on image due to speed change (shock
noise)
(1) Symptom
On the thick or the hard paper, white or color lines to CD (main scan direction) occur.
Check the lines position from the following figure and specify the cause location and apply
solution matching the cause.
Note
Depending on the paper posture, the location on the actual paper may vary by +/-10mm.
• C3080 (Shifting at 2nd transfer)
2
2
34
• C3070 (Shifting at 2nd transfer)
Cause/Solution (a)
35
• C3080 (Shifting at 1st transfer)
36
• C3070 (Shifting at 1st transfer)
37
• C3080 (Shifting at write unit)
2 g p
38
• C3070 (Shifting at write unit)
3
4
39
(2) Cause
(a) Changes due to the paper behavior at 2nd transfer
When the paper enters to the fusing unit or exits from the registration guide plate and force
relation at 2nd transfer is changed by the paper, the shifting occurs at the 2nd transfer. Or if it is
conveyed to the intermediate transfer belt, shifting occurs at 1st transfer or write unit.
(b) Changes due to the speed difference between fusing unit and the 2nd transfer.
Depending on the paper hardness, the paper is pulled, pushed or goes back between 2nd
transfer and fusing unit. Consequently, 2nd transfer shifts occurs. Or if it is conveyed to the
intermediate transfer belt, shifting occurs at 1st transfer unit or write unit.
(c) Changes due to the paper behavior between registration unit and 2nd transfer unit.
Depending on the paper position between registration and 2nd transfer unit, the paper which is
just before 2nd transfer nipping is pulled or pushed or goes back between registration unit and
2nd transfer unit. It is conveyed to the transfer belt and shifting occurs at 1st transfer or write unit.
Mechanism of shifting at 2nd transfer
• Fusing roller speed < Registration roller speed (2nd transfer roller speed)
When the registration is released,

The loop is formed
the loop between 2nd transfer and
between 2nd transfer and
fusing unit is released, the loop is
fusing unit
released and shifting occurs at the
2nd transfer.
nd
• Fusing roller speed > Registration roller speed (2 transfer roller speed)
The paper is pulled When the registration is released,

between 2nd transfer and fusing unit pulls the paper and
fusing shifting occurs at 2nd transfer
nd
･ Fusing roller speed << Registration roller speed (2 transfer roller speed)
When the paper enters to The registration roller pushes the

the fusing and nipped, by paper and the loop is formed just
the roller and 2nd transfer before the fusing unit. It is released
unit. when the registration is released.
The loop is pushed back and shifting
occurs at 2nd transfer.
40
Paper speed constantly When the loop is not
slows down at 2nd formed enough, the
transfer unit and image paper speed is slowed
gets blurred. down and blurred image
or banding appears.
st
Mechanism of shifting at 1 transfer
Vb Vｄ
st
At the 1 transfer position, the shifting occurs due to the speed difference between the
intermediate transfer belt and the drum.
Belt speed > Drum speed: White line
Belt speed < Drum speed: Black line
The banding width varies depending on the degree of the change; lines or blurred banding
occurs
Mechanism of shifting at Write position
Vd Drum
V ± ∆V
Write position shifts by the drum speed difference

Drum speed > 0: White line
Drum speed < 0: Black line
The banding width varies depending on the degree of the frequency change; relatively clear
lines occur.
41
(3) Solution
(a) Lines due to the paper behavior at the 2nd transfer
1. Check 2nd transfer pressing release mechanism works normally.
2. 1st transfer misalign and write position shift occurs due to vibration when paper insert
in 2nd transfer. To reduce the force change influence, reduce the 2nd transfer pressure.
3. To reduce the force change influence at the 2nd transfer when paper insert in the fusing
roller, increase the 2nd transfer pressure.
4. Check if the fusing guide plate/front is installed normally, (bending or fitting state of guide
plate)
nd
(b) Lines due to the speed difference between the fusing and the 2 transfer
1. Check the fusing roller rotation status (Whether roller rotation is smooth).
2. Check if the pressure release mechanism is normal.
3. Adjust fusing speed to depress the influence of the force change.
(c) Lines due to the paper behavior at parts between the registration and the 2nd transfer
1. Swap the drum with other color to see the state.
2. Check the guide plates upstream of the 2nd transfer.
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42
1.2.13. Developing roller (44mm) cycle banding (different
density)
(1) Symptom
Lighter or darker density bands appear at 44 mm cycle in CD direction.
(2) Cause
Due to the developing roller deflection within the tolerance, Ds or Developer conveyance
amount changes.
Depending on the deflection level of the roller, developing efficiency of the photoconductor
drum changes and the symptom occurs.
(3) Solution
To enhance developing ability, increase the Develop AC Bias Fine Adj. setting while checking
the adjustment result.
Service Mode → [Process Adjustment] →[Process Fine Adjustment] →[Develop AC Bias Fine
Adj.]
When the setting is changed, conduct gamma automatic adjustment.
Note
Background, white spot or carrier attachment may occur. Therefore, check the image when
changing the settings.
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43
1.2.14. Irregular darker or lighter density band appears after
leaving machine under high humidity environment
(Green)
(1) Symptom
When the machine is left under high temperature and high humidity environment for long period, darker or
lighter density band occurs in 2-color solid (green). It is not cyclic bands.
(2) Cause
When the machine is left under high temperature environment, the charge of the toner in the developing
unit becomes low. This causes the high developing efficiency at the print start timing and the lines of
different density created by the fine potential/fine vibration become visible.
(3) Solution
1. To increase toner charge amount, perform toner refresh mode.
[Utility/Counter] → [Administrator Setting] → [System Setting] → [Expert Adjustment]
→ [Execute Adjust Operation] → [Toner Refresh Mode]
→ Going back to usual screen, the toner refresh is conducted.
Coverage (Last 5000 prints)
5% or more None
Life of Transfer cleaning blade
50% or more Once
2. It the step 1 does not solve the symptom, adjust the max density to achieve higher density.
[Utility/Counter] → [Administrator Setting] → [01System Setting] → [05 Expert Adjustment]
→ [06 Process Adjustment] → [02Maximum Density Adjustment]
→ Adjust the Y and C maximum density to the darker value.
Going back to usual screen, the Automatic Gamma adjustment is conducted.
3. Conduct print and increase toner charge amount.

Print test patter No53, with Y and C gradation adjustment to 255 in A4 size and 100 sheets.
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44
1.2.15. Jittering lines at trailing edge
(1) Symptom
Color lines or white lines occur at the one cycle of the fusing belt (310mm) from the trailing
edge of the previous sheet.
Previous
前紙
sheet
Feed
通紙⽅向
direction
Trailing edge of the

前紙後端 310㎜
310mm
previous sheet （定着ベルト1周分）
(1cycle of fusing belt)
(2) Cause
The potential at the trailing edge of the thick paper is high. It remains on the fusing belt and
affect on the next sheet image; scatters (color lines) or repels the toner (white line) on the
image.
(3) Solution
(a) Widen the distance between papers (decrease CPM)
• Change the DipSW1-0 from 0 (Default) to 1 to show Expert adjustment.
• Copy Screen (Machine screen) → [Paper Setting]→[Change Set]→[Expert Adj.]
• Select [Down] for [CPM Down].
Note
The productivity becomes one half so if it is not acceptable, take the solution (b).
(b) Adjust the Separation DC.
1. Change the DipSW1-0 from 0 (Default) to 1 to show expert adjustment.
2. Adjust Separation DC in the Expert adjustment. Copy Screen (Machine
screen)→[Paper Setting]→[Change Set]→[Expert Adj.],
3. Increase [Separation DC (Front)].
Note:
When the separation DC is increased, the following symptom may occur.
Do not increase much.
• Plain paper Noise from static electricity appears on image
• Coated paper Unable to control
Wrinkle, Poor separation
Noise from static electricity appears on image
(c) Check the paper state
• Use the paper just unpacked. (When the moisture in the paper is low, the symptom
occurrence increases.)
• When the PF-707 heater is turned ON during night, turn OFF it.
Note
When the humidity is high and the heater is turned OFF, watch the lighter image
density and wrinkles.
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45
1.2.16. 8mm interval FD lines
(1) Symptom
After replacing the drum unit to new one, multiple FD lines in 8mm interval occur.
Feed Direction
通紙⽅向
Multiple 8mm間隔の
FD lines
in 8mmFDスジ複数
interval
(2) Cause
Uneven transfer due to the uneven condition of the transfer belt surface.
Up to 2000 prints after replacing drum unit to new one, the lubricant is gradually transferred to
the transfer belt then saturated. Meanwhile, the belt surface condition becomes uneven and
uneven transfer occurs.
The symptom tends to occur especially when the transfer belt, drum unit, intermediate transfer
belt and intermediate transfer cleaning unit are replaced as a set.
8mm interval is caused by the configuration of the auxiliary roller inside the intermediate
transfer cleaning unit.
(3) Solution
To turn the unit to used condition, conduct color registration automatic adjustment.
Press [Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert

Adjustment]→[Execute Adjust Operation] →[Color Regist. Auto.Adj]. Press OK then go back
to the usual screen. Adjustment is executed.
If the lines cannot be reduced, repeat it once more.
However, the maximum times of execution is 3 times. Because the cleaning blade failure
may occur.
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1.2.17. Density change by static electricity
(1) Symptom
(a) At the 40mm to 160mm from the leading edge of paper, the different density area appears
in FD direction.
Feed Direction
通紙⽅向
From lead⽤紙先端
edge 40 to 50 mm約160㎜
40〜50㎜ and approx. 160mm
(b) At the approx. 50mm and 310mm from the leading edge of paper, the different density area
in FD direction appears.
(One cycle
画像先端 of Fusing
（定着ベルト 1周）belt)
310㎜310mm
Paper lead edge
Feed Direction
通紙⽅向
⽤紙先端 40〜50㎜
40 to 50mm from Paper lead edge
(2) Cause
(a) Excessive neutralization
The excessive neutralization current is applied to paper then the static electricity suction power
between paper and toner is decreased. With this state, when the paper enters to the fusing
nip, the image is affected by the electric field and image scatters and density looks darker.
(b) Excessive neutralization

Due to the same cause as (a), the static electricity suction power decreases. Unfused toner is
affected by the electric field strongly and attach to the fusing belt. The toner attaches to the
fusing belt is fused on the image after one cycle of the fusing belt. Where the toner is
removed looks lighter and additional toner attached looks darker.
(3) Solution
Adjust the neutralization current

47
2. Adjust Separation DC current.
Copy screen (Machine screen)→[Paper Setting]→[Change Set]→[Expert Adj.]
Adjust Separation Current.
3. Decrease Separation DC (Front)
4. Decrease Separation AC (Front)
Note
Please mind that after decreasing separation current, the thin paper behavior may not
be stable and wrinkle, feed failure may occur on thin paper. Do not adjust excessively.
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1.2.18. FD Lines and Banding
(1) Symptom
Black (or Gray) lines and bands in the feeding direction occurs on printout as well as on the
surface of the intermediate transfer belt.
(2) Causes
(a) Damage on the edge of the belt cleaning blade
The position of lines are always the same because the edge of the cleaning blade is
chipped or malformed for some reasons. It does not matter condition, paper type or job
type, it happens when printing.
(b) Clumps stuck between the blade and the transfer belt
Lubricant and paper dust forms clumps. Too much clumps stuck between the cleaning
blade and the transfer belt. Then cleaning failure occurs.
The position of lines are random.
The condition to make much clumps is;
Low coverage (less than 3%) prints

Low to high coverage prints
Plain and fine paper (produce much paper dust)
Feeding direction
Cause 1: Chipping cleaning blade
49
Feeding direction
Cause 2: Clumps
(3) How to specify the cause

(a) Chipping cleaning blade
Lines at specific position (always the same position)
Always happens (does not matter job type, how many prints or so)
Mostly Lines
Go to solution step 1 and 2
(b) Clumps
It occurs especially when continuous printing (after clumps are produced lot).
It does not occur at the beginning of print job, after stopping print or after operation of
reverse rotation of the transfer belt (because clumps cleaned once).
The position is random. It occurs on different positions when switching jobs or after
reverse rotation of the transfer belt.
It starts thin lines and gradually becomes fat banding
Go to the solution step 1, 2 and 3
(4) Solution
How to prevent and solve
1. Replace the belt cleaning blade
2. Enable the RFP function
When printing with low coverage job continuously, lubricant becomes a lot on the transfer
belt and increases risk of forming clumps. The new DU applies especially much lubricant
at the beginning. The RFP provides toner to the transfer belt cleaning the lubricant on it,
which is a known function to prevent too much lubricant. This DIPSW executes only when
installing new DU. RFP can reduce the productivity, and increase toner consumption when
low coverage printing.
1. Change the setting of the "control change period setting when the drum unit is
replaced".
If the cleaning failure occurs after Drum Unit distance% reaches to the 5%, change
50
the DIPSW to the following settings.
DIPSW103-2 : 1
DIPSW103-3 : 1
2. Turn the DIPSW for reverse rotation to clean clumps.

Execute per 100 printing.
DIPSW103-0 : 1
DIPSW103-1 : 1
Frequent reverse rotation to clean clumps can reduce the productivity.
Procedure to enable the RFP (toner band creation)
1. Execute Toner Refresh Mode

[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→[back to regular display]
After returning the regular display, Toner Refresh Mode is automatically executed.

Coverage (Last 5000 prints)
5% or more None
Life of Transfer cleaning blade
50% or more Once
2. Replace the cleaning blade

When the foreing material from the lubricant attaches to the blade, blade
replacement is necessary.
3. Turn the DIPSW for RFP

This DIPSW execute only when installing new DU.
DIPSW103-6 : 1
Caution
If DIPSW104-0/104-1 were changed for FD lines and banding, turn the default as
b elow.
DIPSW104-0 : 0
DIPSW104-1 : 0
nd
4. 2 transfer unit pressure release setting on RFP.
When the RFP is enabled, the 2nd transfer roller is in pressed state when the toner
is supplied to the intermediate transfer belt. This may cause soilage on the 2nd
transfer roller. The soilage on the 2nd tranfer roller may transfer to the 2nd side of
the paper and appears on the image. To prevent it, when the RFP is enabled,
release the 2nd transfer pressure.
DIPSW103-7 : 1
Note
Infrequently, Black lines occurs right after replacing to a new blade due to
remaining lubricant in the cleaning unit.
In that case, Change the Cleaning unit.
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1.2.19. 5mm cycle density difference caused by the fusing unit
(1) Symptom
On solid image at the later half of the image, 5mm cycle density different area occurs.
It is particularly visible on BK solid in LL environment with middle speed printing.
The gloss coat paper which is very smooth tends to create the symptom more.
(2) Cause
The 5mm cycle corresponds with the component of the fusing roller drive engagement;
equivalent to 1 tooth engagement. When the fusing unit pulls the paper, the lower press
roller speed changes and the image shifts on the 2nd transfer (= difference in density)
appears.
(3) Solution
From the expert setting of the paper setting, access Fusing Speed to adjust and enter the
-150.
If the density difference is not improved, adjust gradually within the adjustment range
(Down to -200). Confirm the print and if the jitter line appears, readjust within the range
-150 to 0 and select the optimum value so that both symptom are the least visible. .
Change the DipSW1-0 from 0 (Default) to 1 to show expert adjustment.
[Service]→[System Setting]→[Software DIPSW Setting]
While checking the actual print, enter -150 to the [Fusing Speed (Front)] and [Fusing Speed
(Back Side Offset)]
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1.2.20. Color lines in CD at 13mm from the leading edge
(1) Symptom
Black or color line appears at 13mm from the lead edge
(2) Cause
When the developer deteriorates due to drastic environment change, the toner image scatters
nd
just before the 2 transfer nipping.
Feed Direction
Fig 1. Occurrence example
(3) Solution
(a) Conduct toner refresh mode to eject the developer so that new developer is supplied.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→Go back to normal screen to start adjustment.

Note: When the machine has stopped for 3 days or more, conduct twice regardless of the
following conditions.
Condition
)
T e
(b) Print the solid with the line appearing color to supply new developer.
[Service mode]→[Test mode]→[Test Pattern Output Mode]
Print No. 53 with 255 until the line is gone.
Note
Add blank area on leading edge or print in single color. If the 2 or more color included
solid, JAM may occur.
(c) When the symptom is repeated on the specific machine, set the toner band creation so that
the new developer is supplied periodically.
Change DipSW to change toner band creation interval.
Recommendation value: YMCK 3%
53
DIPSW Setting
0% 1.5% 3% 5%
Toner band DipSW104-0 =0 DipSW104-0 =0 DipSW104-0 =1 DipSW104-0 =1
creation DipSW104-1 =0 DipSW104-1= 1 DipSW104-1= 0 DipSW104-1= 1
setting (Default)
Color(YMCK)
Note
When the intermediate transfer cleaning unit count reaches later part of the life count,
cleaning failure may possibly occur. In that case, replace the intermediate transfer
cleaning blade.
When the developer is deteriorated, the effect of the setting change may not appears.
When the band creation setting is enabled, KMI recommends to replace the developer
together.
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1.2.21. White line due to separation claw mark
(1) Symptom
Separation claw slightly damages the intermediate transfer belt and it appears as the white line
on the halftone image.
(2) Cause
nd
When the lead edge of the paper passes the 2 transfer section the 3 separation claws
contacts with the intermediate transfer. When it is repeated, this may cause the scratch on the
intermediate transfer belt surface or toner filming of the belt.
(3) Solution
It is possible to change claw press condition by the DIPSW setting.
When the auto (default) is selected, the separation claw is released only for the paper less than
91gsm.
Paper weight Pressure

62 to 74gsm ON
75 to 80gsm ON
81 to 91gsm ON
92 to 105gsm OFF
106 to 135gsm OFF
136 to 176gsm OFF
177 to 216gsm OFF
217 to 256gsm OFF
257 to 300gsm OFF
Contents
Auto Auto: Claw function for specific paper
ON Always pressed: While printing, the claw contacts
with the pressure and released.
OFF Always release: Claw does not function
Note
When the separation claw is always released, the thin paper may wrap the intermediate
transfer belt. If jam code is cleared without clearing the paper, paper may enter to the
intermediate transfer CL.
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1.2.22. Gloss band in CD with margin width
(1) Symptom
Gloss band in CD which corresponds with the margin appears.
(2) Cause
・Due to the effect of the wax component transferred from the fusing belt upper, the gloss
difference appears by the cycle of fusingg belt upper (311mm). (One kind of gloss memory)
(3) Solution
1. Reduce fusing temperature by every 5ºC to check the result.
[Paper Setting]→[Change Set]→[Expert Adj.]
･[Upper Fusing Roller Temperature]
Note
When the Expert Adj. is not indicated, change the DIPSW1-0 (To show expert adjustment in
the Paper Setting) from "0" to "1" (Show).
2. If the step 1 does not improve the symptom, change the temperature by every 5ºC within the
adjustment range (±20 ºC and search the best setting which the symptom does not occur
easily.
Note
･When the temperature is decreased too much, fusing under offset may occur.
・When the temperature is increased too much, curl may become larger depending on the
paper type or environment.
In that case, increase temperature of [Lower Fusing Roller Temperature] or use the curl
adjustment of main body/RU.
[Paper Setting]→[Change Set.]→[Expert Adj.]→[Lower Fusing Roller Temperature]
Main body [Curl Adjustment]
RU [Paper Setting]→[Change Set.]→[Expert Adj.] →[Output Curl Adjustment]
56
Tips
・Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily seen.
・High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the
gloss memory is not easily seen.
・Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.
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1.2.23. Image lacks at the corner of the trailing edge (Soilage in
main scan direction (CD))
(1) Symptom
Image lacks at the trailing edge of the paper.
At the same time, the soilage to the CD direction the same as the lacking part occurs after one
cycle of the intermediate transfer belt. (approx. 862mm).
(2) Cause
Depending on the paper type (thin paper, fine paper etc), the paper behavior becomes unstable
after entering to the fusing unit. If the trailing edge of the paper flips and vibrates slightly and
contact with the intermediate transfer belt, the contacting part appears as white part on image.
Since the electric charge gathered at the paper edge is added to the toner attaching to the
intermediate transfer belt, it sticks on the belt more firmly on the belt and is not cleaned by the
intermediate transfer belt cleaner. It is retransferred on the next image then appears as
soilage to CD direction.
872 4 (I t di t t f b lt l 861 8 )
(3) Solution
Increase the margin at the trailing edge
The symptom tends to occur when the margin (blank area) at the trailing edge is narrow. So
enlarge the margin.
(a) Move the writing position
Set the smaller value for the lead edge trailing edge.
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Printer
Adjustment]
→[Restart Timing Adjustment]
Note
Depending on the image, margin at the lead edge becomes too small causing feed problem
or image quality problem.
(b) Set to erase the trailing edge (the image at the last of the trailing edge is not printed.)

[Service]→[System Setting]→[Software DIPSW]→DIPSW1-0:1
2. Change the trailing edge erase amount.
Machine tab→[Paper Setting]→[Change Set]→[Expert Adj.]
→[Rear Edge Erase Quantity]→ Recommendation +50
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1.2.24. CD line on the lead edge
(1) Symptom
CD line appears at 17mm position from lead edge on coated paper.
Under following condition, symptom tends to occur.
-Paper type : Coated paper.
-Paper weight : Thin paper, for example less than 128gsm
-Paper grain direction : Short direction (cross direction)
-Paper size : Large size paper, for example more than SRA3
-Image pattern: Solid image
-Mode : Duplex mode
CD line
(2) Cause
Lead edge of paper is caught by the fusing exit lower guide because of strong separation air.
Paper path
(3) Solution
(a) Adjust fusing separation air
1. Change DipSW1-0 to 1 (Default: 0) to show [[Expert Adjustment] button in the User
screen].
2. Reduce the separation air level. Select [Weak]. Service Mode→[Paper
Setting]→[Change Set]→[Expert Adj.]
59
→[Fusing Air Separation Air Level Setting]
Recommended value is [4]
1. Change DipSW1-0 to 1 (Default: 0) to show [[Expert Adjustment] button in the User
screen].
2. Reduce [Upper Fusing Roller Temperature] on each tray.
Service Mode→[Paper Setting]→[Change Set]→[Expert Adj.]→[Upper Fusing Roller
Temperature] on each tray.
Recommendation is to change by 10 degrees (Max.20 degrees), but please reduce
gradually.
To check fusing ability, print 20 sets of "internal pattern No.69".
Note
If temperature setting is too low, "under offset symptom" may occur.
Be sure to check fusing ability on the print while temperature adjustment.
(c) Change paper grain direction

This symptom is reduced by using the paper which paper grain runs parallel to paper feed
direction.
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1.3. Others
1.3.1. Image after white part becomes darker (Developing
ghost)
(1) Symptom
When printing solid part and white part mixed image, the density of solid part at immediately
after white area looks darker. This also occurs if printing the color not included in solid part. .
(The same situation as printing white area.)
Feed direction Feed direction

(2) Cause
When printing partly solid image, the toner on the developing sleeve roller is consumed only at
the solid corresponding part. Then when printing the next solid part, the toner supply does not
catch up for the previous solid part. Consequently, the second solid part is printed slightly
lighter. (Blue line indicated area).
On the other hand, for the white part, toner amount on the roller is sufficient and printed with
correct density. (Red line indicated area). As the result, the density difference is very
noticeable.
(3) Solution
To increase developing ability, perform adjustment. Be sure to check actual print at every step.
Note
Adjustment may cause background or carrier attachment. Please adjust carefully.
1. Decrease the set value of Covered margin fine Adj.

Service mode→[Process adjustment]→[Process fine adjustment]
→[Covered margin fine adj]
After setting, perform auto gamma adjustment.
2. Increase the set value Develop AC Bias Fine Adj.

Service mode => [02 Process adjustment] => [04 Process fine adjustment]
61
→[02 Develop AC Bias Fine Adj.]
3. Decrease the set value of Develop AC frequency

Service mode→ [Process adjustment]→[Process fine adjustment]
→[Develop AC frequency]
4. Increase the set value of Toner density fine adjustment

Service mode →[Process adjustment]→[Process fine adjustment]
→[Toner density fine adjustment]
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1.3.2. Darker at the trailing edge of image
(1) Symptom
The image density increases at the trailing edge of the paper to the paper feeding direction
Feed
direction
(2) Cause
Developing sleeve rotation direction and drum ration direction is opposite.
(3) Solution
1. Change the screen.
If Line1 or Dot1 is used, change to Line2 or Dot2.
Still the image density difference is noticeable change the Custom screen setting:
Utility menu→[Machine Admin. Setting] →[System Setting] →[Expert Adjustment ] → [Quality
Adjustment]→[Custom screen]. Change [Line2]:[Type1] to [Type2], [Dot2]:[Type1] to [Type2].
2. Change the Developing AC frequency

If customer does not want to change screen, change the Developing AC frequency from
Service mode.
Service mode→[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Frequency
Fine Adjustment]
Note
However, when changing this setting, the background or rough image may occur.
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1.3.3. Background or toner scattering after continuous low
coverage
(1) Symptom
Continuously printing high coverage (50% or more) after continuously printing low coverage
(less than 3% and 10,000 prints or more), toner may scatter from the developing unit or
background may occur.
(2) Cause
Though new developer is supplied, too much low charged developer remains inside the
developing unit.
(3) Solution
To consume low charged developer, change the setting to constantly consume the developer by
creating toner band. (Toner band is not created by factory setting)
Recommendation value: 3%
[Service mode]→[System Setting]→[Software DipSW setting]

Change Dip-SW setting and create the toner band.
DipSW
0% 1.5% 3% 5%
Toner band DipSW104-0 =0 DipSW104-0 =0 DipSW104-0= 1 DipSW104-0 =1
creation DipSW104-1 =0 DipSW104-1 =1 DipSW104-1= 0 DipSW104-1 =1
setting (Default)
Color(YMCK)
Note
• When the band creation control is enabled while the intermediate transfer cleaning unit
reaches over the half of the limit count, cleaning failure may occur. In that case, replace
the blade of the intermediate transfer cleaning unit.
• When the developer is deteriorated, the effect of the setting change may not appears.
When the band creation setting is enabled, KMI recommends to replace the developer
together.
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1.3.4. How to maintain consistent color during continuous
printing
(1) Symptom
Inconsistent color
(2) Solution
C1070 series have 3 correction items to adjust the color. Aim the stable color optimum for the
target depending on the job size and machine usage by combining correction items and
interval.
1. Priority on stability
To enhance stability in density during continuous print, select Stability.
When the Stability is selected, the distance between papers is enlarged at certain interval
then the patch is created for the density control.
• [Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Quality

Adjustment] → [Stabilization Adj. Setting]
• [Machine]→[Adjustment]→[Stabilization Adj. Setting]
From either of the above screen, change the setting from [Speed] to [Stability]
65
• Merit and demerit at selecting, “Stability”
Merit Stable density during JOB
Demerit Productivity decrease (95% for A4 size)
If the density difference between images is too large, stabilization
operation of about 30 sec, may be inserted in the middle of a job.
2. Automatic gamma adjustment

Adjustment cycle : 1000 prints
Adjustment duration: 80 to 120 seconds
Note
Even the adjustment cycle 1000 prints comes, the adjustment is performed only after
1minute interval between jobs.
3. Customize correction operation (change interval)

Color calibration during a job
Changing interval of the calibration operation will effective to balance between stability and
speed depending on the job size and machine use state.
The setting is selectable when the “Stability“ was selected.
How to set
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Quality
Adjustment]→[Stabilization Adj]
Correction performing interval is roughly the following prints.

Operation duration : Approx 1 sec (conduct during job)
Frequency
Max density
correction
-2 -1 Normal 1 2
200 prints 100 prints 50 prints 30 prints 10 prints
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1.3.5. Unexpected density drop if "Dens. Adj. Per Paper" set
positive (+) value
(1) Symptom
If printing continuously in high coverage image with setting "Dens. Adj. Per Paper" to positive
(+) value, there are potential of unexpected density drop as following. Around 10 prints from
start, print image density starts decreasing to the extent it is not visible. Then the density drop
is going to be visible gradually if the same job is continued on same condition. (The level and
number of print to be visible depends on its setting and coverage)
[Paper Setting]→[Expert Adj.]→[Dens.Adj. Per Tray(YMC)]/[Dens. Adj. Per Tray(K)]
NOTE: When the paper setting was recalled by [Evenness+2]/[Evenness+3]/[Evenness+4]

button from [Preset], both [Dens. Adj. Per Paper] were set to positive (+) together.
Button name and advanced setting

Den. Adj. per Tray
Button Name Fusing roller(Up) Temperature
(YMC, K)
Evenness + 1 No increase in temp. def. value
when print start.
Evenness + 2 def. value (±0) +1
Evenness+ 3 def. value (±0) +2
(2) Cause
Setting [Dens. Adj. Per Paper] for positive (+) value makes toner consumption increase than
standard setting because toner amount on paper increases. If high coverage image was
printed on this setting, the toner density in the developing unit might decrease. Then printing
image density drop appeared finally. The following table shows potential risk area in yellow
about affecting [Dens. Adj. Per Paper] and color coverage on image.
Coverage on image Dens. Adj. Per Paper (Step)
(%) 0 +1 +2 +3
60 OK OK OK OK
70 OK OK OK Potential
80 OK OK Potential Potential
90 OK Potential Potential Potential
OK: Having no potential for the problem, Potential: Having potential for the problem
(3) Solution
1. Print No.55 chart (Recommended: 5%) by 100 pages,. (After this printing, perform
[Gamma Automatic Adj.].)
If customer do not accept 100 pages prints, perform [Auto Gamma Adjustment] 3 or 5
times.
67
2. Print No.43 chart to confirm the result whether the image density recovers or not. If the
result is good, go to step 5 to prevent recurrence of the problem.
3. If the print image density does not recover after step 2, perform [Toner Density Revert].
[Service]→ [Process Adjustment]→ [Drum Peculiarity Adj.]→ [Toner Density Revert]
NOTE: Do not perform [Toner Density Revert] except the case visible image density drop
is occurring, because the solution has potential side effect like toner scattering,
background and so on after performing it.
4. Confirm [Max Density Adustment]/[Max Density Initial Adjustment]. If these are
intentionaly set higher than our spec, explain this risk to the customer and adjust the
density into optimum range.
Maximum Density Adjustment:

[Adjustment]→[Quality Adjustment]→[Maximum Density Adjustment]
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Process
Adjustment]→[Maximum Density Adjustment]
Max Density Initial Adj.:

[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Max Density Initial Adj.]
5. If customer usually print more than 70% coverage images with using [Dens. Adj. Per
Paper], the recurrence potential is higher than standard.
Divided toner supply control has been applied to prevent screw mark problem. But if the
control is disabled, toner continuously supply to developping unit to keep the toner density
in the developing unit.
DIPSW104-7: Divides the supply frequency of the toner and delays its speed.
=0: Enabled (Default)
=1: Disabled
NOTE: Do not apply the solution except such high risk customer because disabling of this
setting has higher risk of screw mark caused from rapidly increasing toner density
in the developing unit after printing low coverage images.
And also set "Toner band creation setting" to 3% or 5% to reduce screw mark risk.
(Turn on "2nd transfer unit pressure release setting" at same time.)
DIPSW Setting
0% 1.5% 3% 5%
Toner band DipSW104-0= 0 DipSW104-0 DipSW104-0 DipSW104-0
creation DipSW104-1= 0 =0 =1 =1
setting (Default) DipSW104-1 DipSW104-1 DipSW104-1
Color =1 =0 =1
(YMCK) (recommend) (recommend)
Toner band 0% 1.5% 3% 5%

creation
setting
2nd transfer
DipSW103-7 DipSW103-7 DipSW103-7 DipSW103-7
unit pressure
=0 =1 =1 =1
release
(Default) (recommend) (recommend) (recommend)
setting
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1.3.6. Small blank area or color registration error
(1) Symptom
Small blank area appears or color registration error is visible at the text or fine line part
(2) Cause
When using heavy paper (256g or more) or thick paper, the intermediate transfer belt rotation
nd
speed is changed when the paper passes the 2 transfer unit. It causes the color registration
error at the first transfer where the toner on the photoconductor drum is transferred to the
intermediate transfer belt. The color registration error appearing 1st position depends on the
distance between 2nd transfer roller and drum for each color. (See figure 1)
From 495 mm of the 1st sheet and from the 2nd sheet, the color registration error of each color
overlaps and appears for all colors.
m m m m m
g
a
m
m y
m
Fig.1: Color registration error appearing position for A3 (297x420ｍｍ)
(3) Solution
It will be improved by the following:
To reduce the intermediate transfer belt speed change, increase the line speed by following
1. From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. At the [Weight], select the lighter weight than actually used paper. (As
the rough indication, 1/1 speed for 105gsm or less, 2/3 speed for 106 to 209 gsm)
However, if the above setting change is performed, fusing time is reduced and fusing
failure may occur. So, the setting should be used carefully.
2. If the fusing failure occurs after trying the above (1), change the fusing temperature by
following procedure:
From COPY or MACHINE screen, select [Paper Setting]. Select arbitrary tray. Then
select [Change]. Select [Expert Adj.] then press [Next] button. For the [Upper Roller
Temperature (Print)] and [Lower Roller Temperature (Print)], enter larger value.
However, if the fusing roller temperature is changed, paper turns wavy or blister on the
coated paper may occur.
Additionally, depending on the paper, the registration error cannot be solved completely.
If the improvement level is not enough, please request customer to try another paper type.
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1.3.7. Too high gloss
(1) Symptom
Gloss is too high.
(2) Cause
Fusing temperature setting is higher for the paper.
(3) Solution
1. Show Expert adjustment in Paper Setting.

Change DipSW 1-0 from 0 (Default) to 1.
2. To improve too high gloss, reduction of the Upper fusing temperature is effective.
Use the preset button (It appears after setting the DipSW 1-0 to 1)
[Paper setting]→[Preset]→[Lower]
70
Caution
When [Up fusing Initial Temp.] is changed, "fusing failure" (Toner is peeled off because
fusing temperature is not enough) may occur.
3. Decrease Upper Fusing Roller Temperature for respective trays.

[Machine]→ [Paper Setting]→ [Change Set]→ [Expert Adj.]→[Upper Fusing Roller
Temperature]
As the first step, change temperature by 10 °C then gradually decrease (Max 20 °C)
To avoid fusing under, print the test pattern 20 sheets of No. 69 and check image.
5. If the effect is not enough, replace the fusing belt (A57V720200) to that for the
envelope fusing unit.
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1.3.8. Rough image on the 1st side of duplex
(1) Symptom
The image on the 1st side of duplex print gets rough and not glossy,
(2) Cause
(a) When Mix mode or changing a tray, Temperature of lower roller surface is too high.
(b) Temperature of lower roller surface is too high shortly after print starting.
(3) Solution
(a) When Mix mode or changing a tray, Temperature of lower roller surface is too high.
Change fusing stability setting in Administrator setting.

[Administrator Setting]→[Common Setting]→[Fusing Stability]
Change setting to [Better Quality] or [Best Quality]
Note
When changing the setting from Speed (default), to [Better Quality] or [Best Quality],
productivity may decrease. It is noticeable when paper type is switched.
(b) Temperature of lower roller surface is too high shortly after print starting.
1. Change DipSW1-0 from 0 (Default) to 1 to show expert adjustment on paper

settings.
[Machine]→[Paper Setting]→[Change Set.]→[Expert Adjustment]
2. Decrease fusing roller lower temperature for respective tray.

Change by 5°C. Maximum adjustment range is 15 °C.
Be careful for the fusing under offset. To check, print 20 sheets of test pattern
69.
3. When the effect is not enough, decrease upper fusing roller temperature.
Change by 5°C. Maximum adjustment range is 15 °C same as lower roller.
Be careful for the fusing under offset. To check, print 20 sheets of test pattern
69.
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1.3.9. White or color banding at thick paper leading and trailing
edges
(1) Symptom
On thick paper, white or color banding appears at 5 to 10mm from leading edge and 20mm
from trailing edge.
(2) Cause
• White band: Void due to abnormal discharge
When very stiff paper is fed, the paper pushes up the intermediate transfer belt when the
leading edge or trailing edge of the paper enters to the 2nd transfer nip. The belt and
paper does not contact at that point causing abnormal discharge. The toner reversely
charged is not transferred to the paper and looks like void (white spot).
• Color lines: Shock generated when the trailing edge exit the 2nd transfer front guide and
blur due to abnormal discharge.
When very stiff paper exits the 2nd transfer front guide, the paper hits the belt strongly and
generates shock. The shock makes the image on the belt blurred.
(3) Solution
(a) Change 2nd transfer pressure
1. Change DipSW1-0 from 0 (Default) to 1, to show expert adjustment on paper settings.
2. [Machine]→[Paper Setting]→[Change Set.]→[Expert Adj.] [2nd Trans. Pressure]
Select [Normal]
When [Normal] is selected, color line in main scan direction (CD) may appear at
105mm from leading edge. If it is noticeable, set the setting to auto and go to step 2
in below.
If the improvement level is not enough, without reset the setting, go to the step 2, 2nd
transfer output adjustment.
(b) 2nd transfer output adjustment

1. To show expert ad DipSW1-0 from 0 (Default) to 1.
2. Adjust 2nd transfer current at the banding occurring part.
[Machine]→[Paper Setting]→ [Change Set.] → [Expert Adj.]:
[2nd transfer-Lead Edge (Front)], [2nd transfer-Lead Edge (Back)], 2nd transfer-Rear
Edge (Front)] or [2nd transfer-Lead Edge (Back)]
If output is reduced too much, poor 2nd transfer occurs. Please adjust while checking
actual print image.
73
(c) Change paper face (turn around the paper in the tray)
(d) Change paper grain direction

The symptom is improved when the paper grain is vertical to the feed direction. (For
example, long grain for A3 paper.)
(e) Leading edge and trailing edge erase

3. Change DipSW1-0 from 0 (Default) to 1, to show expert adjustment on paper settings.
4. Adjust the leading edge and trailing edge erase amount.
[Machine] → [Paper Setting] → [Change Set.] → [Expert Adj.]
Lead edge erase quantity and Rear edge erase quantity.
Note
Carefully set the erase area because the image in the erased area is not printed.
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1.3.10. C-2451, C-2452, C-2453 or C-2454, Low toner density
(1) Symptom
Just after developing unit replacement, C-2451, C-2452, C-2453 or C-2454 (toner density
abnormal) occurs.
(2) Cause
The orange tape is still attached to toner supply inlet of the respective unit.
(3) Solution
(a) Turn OFF the sub-switch then the main-switch of machine.
(b) Open the front door and remove the internal cover. Gently pull out the process mount.
Be careful not to spill the toner.
(c) Remove the developing unit from the process mount and remove the orange tape.
(d) Clean inside the machine when it gets soiled.
(e) Reinstall the developing unit to the process mount.
(f) Push back the process mount then fix the internal cover with the screw. Close the front
door.
(g) From the service mode, conduct [Toner Density Revert] for the applicable color for 4 to 5
times.
Select the applicable color then press [Start]. Repeat 4 to 5 times.
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Toner Density Revert]
(h) Conduct [Gamma Automatic Adjustment]
[Service]→[Process Adjustment]→[Drum Peculiarity Adj.]→[Gamma Automatic
Adjustment]
(i) Measure the density and confirm that no problem occurs.
Orange tape
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1.3.11. Poor transfer at image front
(1) Symptom
When the periodic cleaning of the 2nd transfer unit is not enough, poor transfer may occur at the
entire area of the machine front side image.
Front side image gets

lighter; color is fainted.
Paper feed direction
(2) Cause
The dust from 2nd transfer roller shaft due to wearing, builds up on the 2nd transfer pressing part
and the pressed status becomes improper.
(3) Solution
Clean the pressure sliding part (4 position) and surrounding area (See the figure in below)
with the alcohol and the hydro wipe.
If the symptom does not improve, replace the pressing cover (A50U5209) at machine front
side with new one.
76
R
前後
P
押圧摺動
sliding part
S di
摺動部周
area
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1.3.12. Prevention of the backside soilage
(1) Symptom
The backside of the paper gets soiled (includes 75mm cycle, the 1st one is at less than 75mm)
(2) Cause
The patch created between images in image stability priority mode attaches to the 2nd transfer
roller.
Though the 2nd transfer roller's cleaning operation which is to return the toner to the
intermediate transfer belt using the static electricity is inserted, depending on the environment
(especially at low humidity environment), and the 2nd transfer roller consuming state and paper
type (additive of paper), cleaning performance is not enough.
(3) Solution
Change DipSW105-0 and increase frequency of the cleaning
[Service] → [System Setting] → [Software DIPSW Setting]
DipSW105-0=0 (Default)
= 1 x 1.5 When the usual CL frequency is 4 times, it is changed to 6 times.
=2x2 When the usual CL frequency is 4 times it is changed to 8 times.
Note
When the cleaning frequency is increased, the productivity decreases by 1% to 2 %.
Therefore, change the setting and see the customer's acceptance.
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1.3.13. Fainted outline, darker at edge
(1) Symptom
On halftone image, the outline of the paper leading edge side gets fainted (fainted outline) and
the trailing edge side outline gets darker.
(2) Cause
The symptom which occurs due to the reverse rotation direction between developing roller and
drum rotation direction is in counter.
(3) Solution
Adjust the outline process.
[User Setting] → [Printer Setting] → [Outline Process]
1. FD Lead Edge Density Adjustment Adjust to + direction.
When the value is changed from 0 (default) to larger, the outline at lead edge is written
darker. It is effective to prevent fainting at the leading edge. The more the larger value
is selected, the darker the line becomes.
2. FD Rear Edge Density Adjustment Adjust to – direction.

When the value is changed from 0 (default) to lower value, the outline at the trailing edge is
written lighter. Darker edge of the text is improved.
Note
Check the image at the adjustment to check the effect.
It is effective for the print image. Copy image is out of adjustment target.
It is effective not only for the text but also for the graphic. However, when the problem area
is l like trailing edge of the patch, this adjustment is not effective enough.
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1.3.14. Image background under high temperature
(1) Symptom
During continuous print on coated paper under high temperature environment, image
background occurs. The symptom particularly occurs when the temperature is 25 ºC and over,
Bk mode/High coverage (25% and over)
(2) Cause
When the printing is continued under high temperature, the grain of the lubricant on the photo
conductor drum becomes larger (invisible for human eyes)
The potential is low at the lubricant grain part and the toner is developed there.
The number of lubricant grains becomes larger in Bk mode > Color mode, High coverage >
Low coverage. When the lubricant grain increases, the image background becomes visible on
coated paper.
(3) Solution
(a) Change the value of the Background Margin Fine Adjustment.
[Service]→[Process Adjustment]→[Process Fine Adjustment]→[Background Margin Fine
Adj.]
Increase setting from 0 to +5
Note
After changing the setting, conduct Gamma Automatic Adjustment.
By changing the setting, please note that carrier attachment may occur.
(b) Change the setting for the Develop AC Bias Fine Adj.]
Develop AC bias
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]→[Develop AC Bias Fine
Adj.]
Change the setting from 0 →-5.
Develop AC Frequency
[Service Mode]→[Process Adjustment]→[Process Fine Adjustment]]
Increase from 0 to +5
Note
After changing the setting, conduct the Gamma Automatic Adjustment.
When changing the setting, the unevenness in density in developing cycle may occur. In that
case, change the "Develop AC Bias Fine Adjustment" value slightly back for the adjustment.
(c) When the image background appears at black and white mode, use the "Thick Bk mode".
[Paper Setting]→[Change Set]→[Expert Adjustment]→[Thick Bk mode]
Change from OFF to ON.
Note
"Thick Bk mode” is the setting to print Bk in color mode.
When this setting is enabled, even for the single Bk print, charging corona, drum, developing
st
unit, developer, 1 transfer roller for Y, M and C consumes.
Since toner scattering possibly occur, we recommend to use the "Thick Bk mode" only when
it is necessary.
When “Toner band creation (DipSW)" is enabled, image background and scattering toner can
be reduced to some extent. (For the rough indication, toner band creation by 3% is
recommended if the 3000 pages and over is printed using Thick Bk mode.)
However, since all the color toner is spent, the non-used color is consumed, too. Also, once
in 100 prints, distance between sheets is enlarged and productivity reduces to 90% or less.
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1.3.15. Backside image soilage
(1) Symptom
At duplex print, the 2nd side may get soiled at machine front and rear.
(2) Cause
When the oil from sintered shaft bearing and paper dust or other dust is mixed, it may drop on
the bottom plate and attach to the paper when the paper goes through the bottom plate during
the switch back.
81
]
Dusts Bottom plates
(3) Solution
Clean the above points and ADU.
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1.3.16. Toner is not cleaned at the edge of the transfer belt
(1) Symptom
During machine setup, the toner cleaning failure occurs at the edge of the intermediate transfer
belt.
(2) Cause
As shown in the figure below, the blade gets over the cushion material and the edge of the blade
flips.
(3) Solution
1. Repeat, release => press => release => press repeatedly.
83
2. Press the cushion material to prevent interference.
→ Press the cushion material to the arrowed direction to change form.
Note
Be careful not to remove the cushion material.
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1.3.17. Transferability on embossed paper
(1) Symptom
In using embossed paper (bumpy paper), toner density of concave parts gets thin because
toner amount is not enough on concave parts.
Transfer belt
M toner
C toner
Paper surface
Major embossed paper

Japan Leathac (Tokushu Tokai Paper) / Classic Linen (nina)
US Linen Papers (Neenah Paper) via Linen Bright White i-TONE(Mohawk)
/superfine White i-TONE Eggshell(Mohawk)
EU Invercote G Linen(IGEPA) / Elfenbein Linen(IGEPA) / Ever Aomori(Gmund)
Note
If it is difficult to identify paper type, confirm [1.3.18. Image density is lighter on unsmooth
paper (rough paper)].
(2) Cause
・Lack of electric field at concave parts
Electric current of 2nd transfer is likely to flow to concave parts, and transfer becomes poor.
・Extra electric field at concave parts

Transfer failure at concave parts occurs as discharge occurs through void part.
・Lack of fusing ability at concave parts

Fusing ability becomes insufficient because of pressure and heat quantity for toner at
concave parts.
(3) Solution
Following table shows the items which is effective to improve emboss transferability with its
effect level and the side effect.
Item Effect Side effect Recommend

a. Toner band High Increase toner Recommend
creation setting consumption
Decrease productivity
b. High resistance High Line like ripple on Factory set for some
transfer belt secondary color solid destination.
image (like
Red/Green)
c. Embossed paper Middle None
profiles
Dens. Adj. per Tray Middle Increase toner Inclusive profile
consumption
2nd transfer Middle None
output setting
d. Embossed paper High Recommend
setting Expect high effect.
85
Factory set for some
destination.
Recommend
Based on [4] or [5]
e. Toner refresh Low Increase toner Temporary solution
mode (Just consumption
temporary)
1. <CE settings>
Display Textured paper type button on screen. (When it is already displayed, go to next
step)
DipSW 105-6=1 (ON)
2. At first, adjust the machine to be the best condition for embossed paper.
Execute toner band creation function (YMCK3%).

When printing low coverage (less than YMCK3%) job continuously, transfer ability for
embossed paper becomes poorer as the toner inside the developing unit gets deteriorated.
When theYMCK3% or more coverage job is printed, the transfer ability become stable.
When the less than YMCK3% coverage is printed continuously, printing temporary stops
and toner band is created on the intermediate transfer belt to keep minimum coverage
becomes YMCK3%.
DipSW for Embossed paper

0% 1.5% 3% 3%/5%
switching
Toner band DipSW 102-6= DipSW102-6=1 DipSW102-6=0 DipSW102-6=1
creation 0 DipSW102-7=0 DipSW102-7=1 DipSW102-7=1
setting DipSW102-7=0
Color(YMCK) (Default)
Note
Recommend setting is 3% and 5% switching setting of usually 3%, embossed 5%.
If it is selected 5% control is applied only selecting [Textured] paper type.
Regarding the band creation setting of C3080 series, default setting of 2nd transfer is
released state.
Side effect
Toner band creation setting reduces the productivity (Reduce by max 10% for A4
conversion) when the coverage is YMCK3% and increases toner consumption at low
coverage printing.
When the intermediate transfer CL blade count reaches more than half,
the cleaning failure may occur.
Note
When the low coverage job was printed just before enabling the toner band creation,
the effect does not appear immediately because all the deteriorated toner is not
ejected at once. Therefore, print 1000 prints of 20% coverage original for all colors
(Y/M/C/K).
It may increase toner consumption and background.
3. <Customer workflow> Conduct before printing embossed paper.

Execute toner refresh mode 2 times.
Replace toner in the developing unit by performing the toner refresh mode.
[Utility/Counter]→[Administrator Setting]→ [System Setting]→ [Expert Adjustment]→
[Execute Adjust Operation ]→[Toner Refresh Mode]→[Cancel]→[Exit[UTILITY]]
86
4. Set [Textured] paper type to the tray used in [Paper Setting].
Select from [Light/ Deep/ 1-Sided Textured/ 2-Sided Textured]
[Guide for selecting embossed paper]

Light Classic Linen 216gsm, NT stripe 198gsm, NT Hosoori 198gsm,
Tant Select 151gsm, Jacquard GA 198gsm
Deep Leathac 66 151gsm, 203gsm, 302gsm
1-Sided Textured Embossed paper of only 1-side textured and another-side
smooth.(ex.Leathac)
When you use it, set textured side to be 1st side.(Regarding PFU, set
textured to upper side. Regarding Main body tray, set textured to
bottom side.)
2-Sided Textured Embossed paper of both side textured.(ex. EverAomori)
Note
If you have fusing under in Deep-structured paper, increase Upper fusing roller temp and
select heavier paper type.
For further fine tuning, change setting for the following items. Be sure to check the effect
on the actual print.
2nd Transfer Output Adj. (Front) plus minus 10 to 20 (Not change too much value in
one time)
2nd Transfer Output Adj. (Back)
Density Per Tray (YMC) (K)
Note
Shock Noise may occur on Thick Embossed paper.
To reduce it, set [Normal] or [Low] in [2nd Trans. Presure].
[Auto (High)] is the default setting for Textured setting.
To reduce glossiness, decrease [Fusing temperature] confirming actual image.
5. Register to Paper Profile for ease of next adjustment.
Select [Register & OK]
87
[New Store]→Input a name and [OK]
6. When further improvement is needed, confirm installed Transfer belt type.

When connector is not connected at front of Transfer unit: Normal transfer belt
When connector is connected at front of Transfer unit: Transfer belt for
Embossed paper
When Normal transfer belt is installed, replace to Transfer belt for Embossed paper
(High resistance transfer belt / A50U5105)
At the same time prepare a transfer detection harness/1 and a replacement label/5,
connect the harness/1 at the front of the transfer unit. After connecting the harness/1,
control is automatically changed for the emboss paper.
Identification of transfer belt
Normal transfer belt for C3080 (Lot No.is RED)
88
For embossed paper transfer belt (Lot No. is BLUE)
Note
When replace to the high resistance transfer belt, the line like ripple line may occur.
If it occurs, adjust [Front & Back Density] and [Maximum Density Adjustment] refer to
Troubleshooting guide [Line like ripple line on print].
Line like ripple
Note
For embossed paper transfer belt installed customer, if [Ripple line] is concern, customer
can select to replace transfer belt unit so that embossed transfer belt is used for the
embossed paper only.
Refer details for the user guide for how to replace transfer unit.
7. When [Emboss transfer] of yellow mark need display, Set the DipSW.
DipSW 93-0=0 (Display)
Display for Embossed
After replacement to transfer belt, repeat from 5 to 7 and confirm effect again.
8. Change Screen referring from (1) to (5).

(a) IC-605
Select [Custom Screen] of [Imaging]Tab in Printer driver setting.
89
(b) IC-313/IC-417
Select [Halftone Simulation] of [Color setup] tab in Printer drive setting.
On IC-313,This Function is provided for a charge.

On IC-417, This Function is not support.
(c) IC-313/IC-417
Not support.
Try and find the best setting for the better transfer image from following 5 setting
(Dot shape, Screen lines
and Screen angle).
The optimum screen is difference by the Paper type or the Image pattern.
Setting 1 Line 71 lines

Cyan Magenta Yellow Black
Dot shape Line Line Line Line
Lines 71 71 86 71
Angle 105 15 165 45
90
Setting 2 Line 100 lines
Dot Shape Line Line Line Line
Lines 100 100 133 100
Angle 82.5 172.5 157.5 22.5
Setting 3 Dot 75 lines

Dot Shape Dot Dot Dot Dot
Lines 75 75 75 100
Angle 30 60 0 45

Lines 92 92 100 133
Angle 30 60 0 45

Lines 109 109 120 133
Angle 30 60 0 45
Note
Dot and line on half tone become noticeable when number of Screen Line is set smaller.
When Custom screen is set, half tone color is differed slightly.
（ Because custom screen is not in the stabilization pattern, Gamma Adjustment does not
achieve expected density.）
It is recommended to prepare the gradation pattern of each Y,M,C,K,R,G and B to see image
quality level such as moire during checking each setting.
Confirm halftone image
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1.3.18. Image density is lighter on uncoated paper (unsmooth
paper)
(1) Symptom
Image density gets lighter on uncoated paper. Symptom tends to occur especially when the
paper surface is rough. Some of uncoated paper is categorized as unsmooth paper and some
are categorized as embossed paper. The solution depends on the paper type but it is difficult
to identify by just looking the printed image.
At first trying some changes of key parameters for the rough paper solution.
Next, perform for the emboss paper solution may be the quickest way to solve the issue
Major unsmooth paper (surface rough paper)

US Spring Hill Digital /Finch Color Copy
EU Fastprint /HVO
Note
When the solution for the unsmooth paper is not effective, the used paper is categorized as
embossed paper. Reset to default setting from "Up Fusing Initial Temp." "Upper fusing
temperature" and "Paper setting" of the unsmooth paper setting.
Fig. Low Density sample for example
(2) Cause
High gloss toner gets absorbed on unsmooth paper then image density looks lighter.
92
pp
paper
Melting toner is absorbed to paper's
fiber and white background remains.
paper
(3) Solution
Against the lighter density, it is effective to "Reduce fusing temperature" or "To increase
toner attaching amount". It can be easily set using the pre-set button newly available from
FW ver.20 (Set DipSW 1-0→1).
Change DipSW1-0 from 0 (Default) to 1, to show process adjustment on paper settings.

[Paper Setting]→ [Preset]→ [Unsmooth Paper Density Setting] Select +1 to +4 → [OK]
Button name and advanced setting

Unsmooth Paper Density Setting
Den. Adj. per Tray
Button Name Fusing roller(Up) Temperature
(YMC, K)
Evenness + 1 No increase in temp. def. value
when print start.
Evenness + 2 def. value (±0) +1
The same result will be achieved by changing the [Upper Fusing Roller Temperature] and
the [Den. Adj. per Tray] setting individually.
93
Note
Fusing failure and line like ripple may occur.
If the "Den. Adj. per Tray" set "+1" or more, Color is changed. But the effect is high for
increasing density.
94
When the button of "Evenness +1" is selected, fusing failure (such as poor fusing or
toner is peeled off because fusing temperature is not enough) may occur.
When the rough paper solution is not effective, the used paper is categorized as
embossed paper. Reset to default setting. Then go to "Transferability on embossed
paper".
Default fusing temperature is different according to the paper type selected by the
paper setting. Therefore, when changing the fusing temperature, mind the paper
type selected. When necessary, execute color calibration.
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1.3.19. Gloss memory
(1) Symptom
The gloss is partly different. It corresponds with the image pattern. (Gloss is higher where
the toner was at the previous cycle).
(2) Cause
Due to the effect of the wax component which was transferred to the fusing upper belt, the
difference of the gloss corresponding to the image appears at fusing upper belt cycle (approx
311mm ) (Gloss memory).
ABCDEFGHIJKL
ABCDEFGHIJKL
Wax component A C G J
A 311mm cycle
attaches to the
fusing upper belt.
A
ABCDEFGHIJ Repeated gloss mark
(text/image)
ABCDEFGHIJKL
ABCDEFGHIJKL
(3) Solution
1. Change fusing temperature by every 5ºC and see the result.
[Paper Setting]→[Change Set]→[Expert Adj.]→
• [Upper Fusing Roller Temperature]
Note
When the expert adjustment is not indicated, change the DIPSW1-0 (To show expert
adjustment in the Paper Setting) from "0" to "1" (Show)
2. If the step 1 does not improve enough, change the temperature by5 ºC within the range ±20
ºC to seek the temperature symptom is the least visible.
Note
• When the temperature is decreased too much, fusing under offset may occur.
• When the temperature is increased too much, large paper curl may occur depending on the
paper type and ambient environment. In this case, increase [Lower Fusing Roller
Temperature] or use the curl correction of the main body/RU.
[Paper Setting]→[Change Set]→[Expert Adj.]→[Lower Fusing Roller Temperature]

Main body [Paper Setting]→[Change Set]→[Process Adj]→[Curl Adjustment]
RU [Curl Adjustment]
Tips
• Low temperature
Regardless of the previous image, the gloss level is entirely low and the gloss memory is
not easily see.
• High temperature
The wax amount difference at gloss history is big but entire gloss level is high and the
gloss memory is not easily seen.
• Middle temperature
Depending on the wax amount difference in the gloss history, the gloss memory is easily
find.
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1.3.20. Center of line gets broken
(1) Symptom
When the very smooth surface paper is used, the thin line gets broken at the middle. It tends
to occur especially on OHP sheet.
(2) Cause
nd
The toner image aggregates at the 2 transfer unit and only the edge part is transferred well
and the center part is not transferred to the text.
(3) Solution
(a) For the 176gsm or less weight paper, set the lower pressure for the expert setting of the
tray setting. Set the 2nd transfer pressure to [Low] from the expert adjustment of the tray
setting.
Change the DipSW1-0 from 0 (Default) to 1 to show expert adjustment.

[Service] mode→[System Setting]→[Software DIPSW Setting]
Set [Paper Setting]→[Change Set]→[Expert Adj.]→[2ndTransPressure]→[Low]
(b) Change the belt speed difference between drum – Intermediate transfer belt.
DipSW143-4/5
4 5 Drum speed gap adjustment
(Drum speed against the transfer
belt)
0 0 +0% (Default)
1 0 +0.3%
0 1 +0.6%
1 1 +0.9%
Note
Print accuracy or transfer ability may get poorer. Adjust while checking the image.
Color registration ability may become poorer and torque abnormality may possibly occur.
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1.3.21. Secondary color text scatters
(1) Symptom
Red, blue and green texts look like blurred.
(2) Cause
For the dark red, blue and green texts and so on are the secondary color and the toner
attaching amount reaches near 200% which is too much. When the ambient environment is
low temperature and low humidity, the toner may scatters around the text. Specifically, when
the background color is white, the edge gets blurred and the text looks blurred.
(3) Solution
1. On the printer driver setting, enable the text color text blur prevention
(a) IC-602
Access [Imaging] check [Color Text Blur Prevention], on [Outline Process]
For the Object, select [Text/Graphics] or [Text/Graphics/Image]
Object is commonly applied to other outline processing.
Therefore, if the blur appears for the text and thin line only, we recommend [Text
/Graphics]
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(b) IC-308/IC-415
Access [Image] tab, and check [Color text blur prevention] at [Edge enhancement]
At the Apply enchantments to; select [Text/graphics].
Note
When the Color text blur prevention is enabled, comparing with the disabled, the blur at dark
red, blue, green and shadow is improved. On the other hand, the chroma is slightly lowered or
when the image is checked with magnification, screen pattern is recognized easily.
2. Set the Color text blur prevention effect level

When the function is enabled, the effect level is selectable by 2-steps.
When the 0 is not enough, try the setting 1
DIPSW Setting to set effect level

DipSW 0 1
2-3 (Image area) Default correction Stronger correction
2-4 (Text/Graphic area) Default correction Stronger correction
Note
When the setting is enabled, the side effect may gets worsen. Be sure to conduct
adjustment while checking the image.
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1.3.22. Image offset caused by fusing unit
(1) Symptom
Different types of offset exists and in many cases, it is difficult to identify the cause from the
image. Therefore, trying some change of key parameter for the issue may be the quickest way
to solve the issue rather than identify the cause.
For all the cases, the toner on the fusing belt attaches to the image at next belt cycle.
Therefore the symptom occurs in the cycle of fusing belt. (311 mm interval)
(a) Static electricity offset

(b) High temperature offset
(c) Low temperature offset
(d) Noise given by the electrostatic (Refer to 1.2.17 of Troubleshooting Guide)
(e) Noise at trailing edge (Refer to 1.2.15 of Troubleshooting Guide)
The parameter which have big influence on offset is as follows.

• Grounding for fusing heat roller <(a)/(d)/(e)>
• 2nd transfer separation current <(a)/(d)/(e)>
• Fusing belt temperature <(a)/(b)/(c)(d)/(e)>
• (Moisture in the paper)
• (Paper properties)
(2) Cause
(a) Static electricity offset
When the paper behavior after passing 2nd transfer (the distance from the separation
pole) changes, the charge given to the toner changes accordingly. It lowers the
electrostatic absorption power between toner and paper. The image is affected by the
electric field when it enters to the fusing nip. Consequently the toner re-transferred to
the fusing belt.
(b) High temperature offeset

Excessive heat supply to the toner at the nipping part causes the decrease of the toner
stickiness then toner is pulled by paper and belt then remains on the fusing belt.
(c) Low temperature offset

Lower heat supply to the toner at fusing nipping part. Under this condition, the anchor
100
effect is not generated between the paper fiber and the toner. Consequently, the toner is
separated from the paper and attaches to the fusing belt.
(d) Static electricity noise

When the paper is discharged too much, the electrostatic absorption power between paper
and toner is reduced. When the image enters to the fusing nip, it gets effect of the
electric field and scatters the image, causing darker density.
(e) Trailing edge noise

Paper charging amount at the trailing edge is high on of the thick paper. This potential
remains on the fusing belt and affects the next image. (Color lines if toner is scattered or
white line if toner is separated)
(3) Solution
1. Noise given by the electrostatic
1. Change the DipSW 1-0 (To show expert adjustment) 0 (Default) to 1.
2. Access [Machine]→[Paper Setting]→[Change Set]→[Expert Adj]
And adjust separation current
Increase [Separation DC (Front)]
Note
When the Separation DC is increased, following symptom may occur depending on the
paper type. Do not increase too much.
• Plain paper Static electricity noise
• Coated paper Unstable behavior
Wrinkle occurs, separation ability gets poorer
Static electricity noise occurs
When the symptom is not improved by increasing the separation current, the cause is not
Noise given by the electrostatic. After reset [Separation DC] value, go to the 3. Static
electricity offset.
2. Static electricity offset

1. Decrease [Separation DC (Front)]
[Machine]→[Paper Setting]→[Change Set]→[Expert Adj]
Rough indication: Change every 20 step.
2. Increase [Separation AC (Front)]
[Machine]→[Paper Setting]→[Change Set]→[Expert Adj]
Rough indication: Change every 20 step.
Depending on paper, [Separation AC(Front) or (Back) ] decrease of the setting may be
effective to improve the symptom.
When the increase of the setting value is not effective, try to decrease the setting value.
Note
When the separation current is decreased for the thin paper, the paper behavior
may become unstable.
Wrinkle, or thin paper transfer feed failure occur. Therefore do not decrease too much.
3. Check the paper status

• Use just unpacked paper (when the paper moisture is low, the symptom tends to
occur)
• If the Dehumidifier SW is set to ON, turn OFF.
• The SW is located on the main body, near the power supply cable.
Note
Under the high humidity environment, if the heater is set to OFF, lighter image or
wrinkle may occur.
101
When the symptom is not improved, it is not Static electricity offset. Perform next
step after reset the value.
3. High temperature offset
Decrease fusing temperature
[Machine]→[Paper Setting]→[Change Set]→[Expert Adj.]
→[Upper Fusing Roller Temperature]: Decrease the temperature
Though the effect is not much decrease of the fusing temperature may improve the static
electricity offset/noise by the static electricity.
When the cause is the high fusing temperature offset, the decrease of the temperature is
very effective.
Side effect: Fusing under
When the symptom is not improved, it is not High temperature offset. Perform next
step after reset the value.
4. Fusing under
Adjust fusing belt temperature by changing Upper Fusing Roller Temperature
Access [Machine]→[Paper Setting]→[Change Set]→[Expert Adj]
Adjust Upper Fusing Roller Temperature.
Increase Upper Fusing Roller Temperature
Note
When the upper fusing roller temperature is increased, following symptom may occur.
Therefore, do not to increase too much.
• Fusing wrapping JAM
• Too much paper curl after printing
nd
• When printing the 2 page, corner folding/JAM/transfer repelling at lead edge
and trailing edge because that the paper curl on the 1st page is large
5. Check the paper surface condition

When the surface of the paper is not smooth, symptom tends to occur.
Suggest customer to tray another paper type as needed
When using envelope fusing unit (EF-103)

When the offset of K color occurs under envelop mode, to increase the value of 2nd
Transfer Output Adj. (Front) may improve the symptom. Shift the value to plus direction.
As requirement of this function, install the following ROM and change the DIPSW.
C- ROM : 00C1-18 and later
DIPSW 41-7 : 1 (default 0)

Change the range of 2nd Transfer Output from +/-50 to +/- 120.
DIPSW107-4: 1 (default 0)
When the value of 2nd transfer output has set about more than +100, it causes extremely
light image density problem due to automatic correction of 2nd transfer output under low
102
temperature and low humidity.
To prevent that, the automatic correction of 2nd transfer output is limited partially under low
temperature and low humidity. There is no side effect.
Adjustment of 2nd transfer output

Press [Machine]→ [Paper Setting]→[Change Set]→[Expert Adj.]→
[2nd Transfer Output Adj.(Front)]→[+50], then increase the value per +10
until the symptom is improved.
When the symptom is not improved, perform the above solution from 1 to 6.
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1.3.23. Toner band control setting
(1) Symptom
Image failure like following occurs: FD line (cleaning failure, white line), Background, Toner
scattering, color change, poor transfer and so on.
Screw mark
FD lines (Cleaning failure)
FD lines (White lines)
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Background (Enlarged view)
Blank space
Poor transfer (Embossed paper and so on)
Toner spilling
(2) Cause
During long-run low coverage print, developer may get deteriorated or lubricant may be
provided too much to the transfer cleaning blade. And when print alternately low coverage and
high coverage, too much toner scatters causing image background and contamination inside
machine. The new DU applies especially much lubricant at the beginning and too much foreign
material is caught by the lubricant.
(3) Solution
Enable toner band control.
The toner band provides toner to the transfer belt cleaning the lubricant on it, which is a known
function to prevent too much lubricant. And cleaning failure, FD line and background may be
reduced. It improves condition inside developing unit, and is effective to be keep stable density.
When the toner band control is enabled, the 2nd transfer roller is in pressed state when the
toner is supplied to the intermediate transfer belt. This may cause soilage on the 2nd transfer
105
roller. The soilage on the 2nd transfer roller may transfer to the 2nd side of the paper and
appears on the image. To prevent it, when the band control is enabled, release the 2nd
transfer pressure.
1. Execute Toner Refresh Mode

[Administrator Settin]→[System Setting]→[Expert Adjustment]→[Execute Adjust
Operation]→[Toner Refresh Mode]→[back to regular display]
After returning the regular display, Toner Refresh Mode is automatically executed.
2. Turn the DIPSW for the band.

Change toner band creation interval.
Recommendation value: (Y/M/C/K) 3%
Screw mark, Poor transfer (Emboss paper): (Y/M/C/K) 5%
DipSW
0% 1.5% 3% 5%
Toner band DipSW104-0= 0 DipSW104-0= 0 DipSW104-0= 1 DipSW104-0= 1
creation DipSW104-1= 0 DipSW104-1= 1 DipSW104-1= 0 DipSW104-1= 1
setting (Default) (推奨)
Color(YMC)
0% 1.5% 3% 5%
Toner band DipSW104-2= 0 DipSW104-2= 1 DipSW104-2= 0 DipSW104-2= 1
creation DipSW104-3= 0 DipSW104-3= 0 DipSW104-3= 1 DipSW104-3= 1
setting (Default) (推奨)
BK
Toner band 0% 1.5% 3% 5%

setting
Release the
DipSW103-7 = 0 DipSW103-7= 1 DipSW103-7= 1 DipSW103-7=1
2nd transfer
(Default) (推奨) (推奨) (推奨)
pressure
Note
When the band creation control is set to 5% coverage, cleaning failure may occur due
to too much waste toner in the intermediate transfer cleaning unit.
When the band creation control is enabled while the intermediate transfer cleaning
unit reaches over the half of the limit count, cleaning failure may occur. In that case,
replace the blade of the intermediate transfer cleaning unit.
When the developer is deteriorated, the effect of the setting change may not appears.
When the band creation setting is enabled, KMI recommends to replace the
developer together.
When the band is enabled, the 2nd transfer roller is in pressed state when the toner is
supplied to the intermediate transfer belt. This may cause soilage on the 2nd
transfer roller. The soilage on the 2nd transfer roller may transfer to the 2nd side of
the paper and appears on the image. To prevent it, when the band is enabled,
release the 2nd transfer pressure.
DIPSW103-7:1
Reduces the productivity (Reduce by max 10% for A4 conversion)
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1.3.24. On the 2nd side of the small size thick paper (ex.
Postcard), Uneven color occurs
(1) Symptom
When the 2nd side of the small size thick paper (ex. Postcard) is printed, uneven density occurs
on 2 or more color mixed part.
Uneven
density
occurs
Normal
image
(2) Cause
The transfer current in the paper feed area becomes insufficient because too much electric
current flows to outside of the paper feed area. The lower the 2nd transfer roller resistance is,
the more the electric current flows outside of paper area.
Conditions to lowering the resistance of the roller

Not smooth surface paper
Small size paper (ex. Postcard)
Thick paper
High temperature
High humidity
Temperature increase due to ambient temperature and/or due to continuous printing
The 2nd transfer roller is at the early stage of the life; The count does not reach around the
one third of the TC.
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(3) Solution
1. Change DipSW1-0 to 1 to display Expert Adjustment to Paper Setting.
[Service mode]→[System Setting]→[Software DipSW Setting]
2. [Machine]→[Paper Setting]→[Expert Adj.]→[2nd Transfer Output Adj.(Front)/(Back)]

Set to -10 steps (Minus direction).
If it is not improved, set every -5 steps till the symptom is improved.
Setting range: -50 to +50
The smaller the setting value is, the larger, the 2nd transfer output current is.
3. When the effect is not enough but improvement is seen, the adjustment range is
expanded to from -120 to +120 after setting the DipSW41-7 to 1 and turn OFF/ON the
power switch.
Additionally, adjust by every -5 to -10 steps.
4. When the improvement is not seen in the –(minus) direction, adjust to +(plus) direction by
every 10 steps.
Note
If set to minus direction too much, white spots may occur.
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1.3.25. Lighter density part at trailing edges of wide paper
(1) Symptom
When printing on wide paper, irregular lighter density part occurs. The problem depends on
paper width/thickness.
- It tends to occur on wider size SRA3(width 320mm) or more.
- It tends to occur on thin paper less than 128gsm.
- It tends to occur on solid images.
(2) Cause
Uneven paper attitude at entering fuser nip due to incorrect alignment of fusing unit.
The pattern changes at

100-150mm from trailing edge.
Zoom Zoom
Changed the pattern
Changed the pattern
(3) Solution
Adjust the fusing unit alignment.
1. Remove the fusing unit.
2. Loosen 2 screws.
3. Adjust the alignment using by adjustment jig.
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4. Tighten 2 screws.
Note
The adjustment affect for the skew in the main scan direction of the image
trailing edge section.
Shaft from main body - Rear
Swing the fuser

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1.4. Troubleshooting by using CSRA
1.4.1. Darker/Lighter image density and background (CSRA
approach)
(1) Symptom
Image density is entirely darker /lighter or background occurs.
(2) Cause
There are plural probable causes. List up the probable causes using the CSRA.
(3) Solution
The CSRA determines the entire state of a machine from the acquired data then displays a list
of the probable causes with the solution in the order of higher probability on the PC or mobile
screen.
Try the solution from the top of the list. When the he symptom is not solved, go to the next item.
1. Press the Administrator Call.

*[Setup menu] -> [Administrator settings] -> [System linkage] -> [Administrator Call]
2. Access to the following URL of CSRA(CS Remote Analysis) after 5 minutes.

(It takes max. 5 minutes for CSRA system to register data.)
https://csra.konicaminolta.jp
Note
*To login the CSRA, you need to enter your User ID and Password.
For more information, please refer to TNBT1600039 *.
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PC View Mobile View
3. Select [Troubleshooting] button.
PC View Mobile View
4. Select [Sales Office], [Model], [S/No] and [Period] in search items. And press [Apply].
PC View Mobile View
112
5. After checking the date time of the search results, select the trouble that applies from the
drop-down list of [Symptom] for troubleshoot and press [Apply].
PC View Mobile View
6. Perform the procedure in the displayed order. (Cause, problem location and solution are
displayed in the order of a higher probability.)
PC View Mobile View
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7. Record the result of the tried solution.
・Select the result from the drop-down list of [Interaction Item] below.
・Describe the detail of the solution you applied in the [Description] area.
・After entering, press [Register].
PC View Mobile View
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2. Paper conveyance failure
2.1 Others
2.1.1. Paper waving
(1) Symptom
The edge of the paper becomes wavy.
(2) Cause
(a) Paper shrinkage rate
The paper shrinks rate at the fusing unit is different between the center and edges of the
paper. ( Go to Solution(a) )
(b) Moisture content
When very moisture paper is used the amount of moisture which vapors during fusing differ
between center and edge of the paper and the symptom specifically noticeable. (Go to
Solution(b) )
(c) Paper type
Depending on paper type, the influence of the paper fiber is very big in some cases. (Go to
Solution(c))
(3) Solution
(a) Caused by paper shrinkage rate
Change DipSW1-0 from 0 (Default) to 1, to display expert adjustment in paper setting.
Decrease fusing upper roller temperature for respective tray setting.
[Machine]→[Paper Setting]→[Change Set]→[Expert Adjustment]
Rough target for the adjustment is by 10°C. If not enough, gradually decrease (by Max.
20°C).
Print approx 20 sheets of test pattern No. 69, and check no fusing under offset occurs.
(b) Moisture content caused

To correct it, use the paper fresh from opening the package (containing less moisture).
(c) Paper type caused

If the paper waving still occurs after decreasing fusing temperature and using paper fresh
from opening the package, propose customer to try another paper type.
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2.1.2. Setting for OHP sheet printing
(1) Symptom
When printing OHP, off-centering by 5mm, J-3101 or fusing wrapping jam occurs.
(2) Cause
(a) Off-centering by 5mm
Since OHP is transparent, centering sensor mis-detects the sheet position.
Consequently, the registration roller moves the maximum distance (5mm).
(b) J-3101
While forming registration loop, the sheet gets loosened and the registration sensor
mis-detects.
(c) Fusing wrapping jam

When the plain paper is set for paper type, wrapping jam tends to occur due to the relation
with the fusing temperature setting.
(3) Solution
(a) Off-centering by 5mm
Disable centering sensor.
Change DipSW1-0 from 0 (Default) to 1, to display expert adjustment in paper setting.
[Machine]→[Paper Setting]→[Change Set]→[Expert Adj.]→[Centering Adj.]→[Not Detect]
(b) J-3101
Change registration loop amount to prevent the sheet gets too loosened.
Set the registration loop amount to [-5.0mm].
[Machine]→[Paper Setting]→[Change Set]→[Both Sides Adj.]→[Registration Loop],
If the [-5.0mm] setting does not improve enough, change the setting by every [-0.5mm]
and see the result.
(c) Fusing wrapping jam

Change Paper type to [Fine] or [Color Specific]
[Machine]→[Paper Setting]→[Change Set]→[Paper Type]
Note:
After finishing OHP printing, return the set to the original value.
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2.1.3. Trailing edge skews
(1) Symptom
Trailing edge skew occurs on the side2 of the duplex printing.
Depending on the environment, if the paper in the tray curls, the trailing edge skews also on
side 1.
(2) Cause
When the paper curl level is different between the lead edge and the trailing edge, the paper
enters to the fusing unit unstably. Then, when the trailing edge passes the registration, fusing
roller turns the paper position.
(3) Solution
Before taking the following action, check that the Side1 image position adjustment is done
properly.
Adjustment items: alignment of registration and fusing (mechanical adjustment), CD-Mag.
Adjustment, CD-Mag. Adjustment Crosswise Dir. Skew Adj.
1. Change decurler setting for each tray

Machine → [Paper Setting]→[Change Set]→[Expert Adj.]→[Output Curl (Back on Top)]
Note
Curl level changes depending on paper/environment (temperature, humidity), coverage.
So check the curl level and conduct adjustment [Auto] → [+1], [+2].
2. Adjust fusing temperature

Reduce fusing upper roller temperature to reduce curl after print
Machine →[Paper Setting]→[Change Set]→[Expert Adj.]→[Upper Fusing Roller
Temperature]
The rough target is to decrease by 10°C and reduce gradually, maximum by 20°C.
Note
When the fusing upper roller temperature is reduced too much, fusing under offset or
repelling may occur. Print 20 sheets of the test pattern No.69 to check the fusing ability.
3. Change newly unpacked paper (low moisture content).
4. Change paper type

After taking the above steps 2 and 3 and the symptom is not improved, suggest customer
to use another type of paper.
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2.1.4. Printed paper curls and paper feeding failure due to paper
curls (without RU connection)
(1) Symptom
Printed paper curls largely.
Mis-align output and paper feeding failure (Corner holding, Wrinkle and JAM) may occur due to
paper curl.
(2) Cause
Decurl pressure is adjustable by 3-level for main body exit decurl roller and reverse exit decurl
roller.
Decurl adjustment condition is already optimized for the paper type (plain / fine /Coated <GL,
GO, ML, MO>). However, because the paper exit curl changes depending on the
coverage/ambient environment/paper brand, it is impossible to cover all conditions by the
automatic control.
(3) Solution
(a) Decurl level adjustment
Request user to adjust the decurl level from the Paper Setting on operation panel.
Machine → [Paper Setting]→ select a Tray →[Change Set]→[Expert Adj.]→[Output Curl
Adjustment]/[Output Curl (Back on Top)], select a setting (Selection: [Auto], [0], [+1] and
[+2]).
The idea for the setting is shown in the table below.
Note
Adjustment direction judged from output curl adjustment and output curl (back on top)
adjustment is as shown in the following table.
* Curl direction is defined by the paper ejected state from main body.
Setting to reduce curl (left curl larger, right curl

Adjustment Curl direction
smaller)
Output curl Convex curl [2] → [1] → [0]
adjustment Concave curl [0] → [1] → [2]
Output curl (Back Convex curl 0] → [1] →[2].
on Top) adjustment Concave curl [2] → [1] → [0]
When face-up is selected, the paper is not sent to the reverse exit demurer roller. So, the curl
adjustment is not necessary.
118
• Convex curl
• Concave curl
← : Paper exit direction
1 side
Both side
Face up Face down
Curl direction Convex Concave Convex Concave Concave Convex
Curl Curl Curl Curl Curl Curl
Setting +2 0 +2 +1 (0) +2 +1 (0)
(b) Fusing temperature adjustment

Depress paper curl by reducing upper fusing roller temperature.
[Machine]→[Paper Setting]→Select a Tray→ [Change Set]→[Expert Adj.]→[Upper Fusing
Roller Temperature]
The rough target is decrease by 10°C decrease.
(Maximum for the adjustment is 20 °C decrease). Gradually decrease.
Note
When the temperature is decreased too much, fusing under offset/toner repelling may
occur. Print 20 sheets of test pattern No.69 and check the fusing ability then set the
optimum value.
(c) Change the paper which is fresh from unpacking (low moisture content)
(d) Even taking the above (a) to (c) and the curl is not improved, suggest customer to use
another type of paper.
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2.1.5. Fusing wrapping jam
(1) Symptom
When printing the following type of image on the thin paper, fusing wrapping jam occurs.
a. Less margin at the leading edge.
b. Test pattern No. 53 with 2-color solid
(2) Cause
When the toner attaching amount at the leading edge is much, separation fails. Especially
when the paper is very soft and thin, it tends to wrap the fusing belt.
(3) Solution
Following 4 choices are available. Please select the most suitable one for the user.
(a) Adjust Lead Edge Erase Quantity

1. Change the DIPSW 1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Expert Adj].
Adjust the [Lead Edge Erase Quantity] to set the maximum erasure width of the
leading edge image
3. Access [Service] → [Machine Adjustment] → [Printer Adjustment] → [Restart Timing
Adjustment]
Adjust the [Restart Timing Adjustment] to set not to wrap.
Note
Since the lead and trailing edge image data are erased, check the original image lead and
trailing edge if it can be erased.
(b) Adjust Fusing Air Separation Air Level Setting

1. Change the DIPSW 1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Expert Adj].
Press [Strong] to increase air volume.
Note
Since the paper is strongly blowed down, the paper may be pressed against the claw or
guide at the non-fusing side. This may cause the scratch. Or, if the temperature is
decreased while continuous printing, the fusing under offset may occur.
Especially, mind this when the setting is combined with the "Fusing Temeprature
Adjustment".
(c) Fusing temperature adjustment

1. Change the DIPSW1-0 to 1.
2. Access [Machine]→[Paper Setting]→[Change Setting]→[Expert Adj] and
Decrease Upper Fusing Roller Temperature of each tray.
Gradually decrease the temperature. The target of the adjustment is by 10ºC
(Maximum 20 ºC)
Print test pattern No. 69 by 20 sheets and confirm no fusing under offset occurs.
Note
When the temperature is decreased too much, fusing under offset occurs. Therefore,
adjust the temperature while checking the image.
(d) Enable [Toner Amount Save]

1. From the paper setting screen, select the tray where the paper is loaded.
Check the Toner Amount Save. If it is set to ON, see the Note of the No. 5.
If it is set to OFF, go to the step 2.
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2. Press the [Change Setting] and check that [Expert Adj.] is shown.
If it is not shown, access service mode and change the DIPSW1-0 to 1. (To show
paper setting) and restart from step 1.
3. Press [Expert Adj.] and press [Next] twice to show [Toner Amount Save] setting.
4. Change the setting of [Toner Amount Save] from [OFF] to [ON].
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5. Press [OK] twice to exit individual paper setting. On the Paper Setting, confirm that
the [Toner Amount Save] is set to ON for the desired tray. Then print the image.
Notes
· When the Toner Amount Save control is set to ON, the following image reproduction
may be slightly get poorer comparing with the OFF setting; shadow part, dark high
chroma color.
· Toner Amount save level is selectable from 2-level by the following DIPSW.
DIPSW2-1 (Image part), DIPSW2-2 (Text/Graphic part).
"0": Normal level
"1": Stronger
If the setting "0" (Norma level) for each is not enough, try setting "1" (Stronger).
(However, the side effect also occurs stronger)
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2.1.6. No feed jam (J-1101/J-1201)
(1) Symptom
No feed jam occurs (J-1101 and J-1201) when the paper is fed from main body tray.
(2) Cause
(a) Paper
Corner of the paper is fold (dog year), wrinkle, glue attachment, static electricity, bur is on
the paper.
(b) Side regulating plates

When the side regulating plates is fixed with screw while they are pressed strongly against
the paper, the top of the regulating plates tilt inward as shown in the below figure. When
the plate lifts up, the paper contacts with side regulating plates and friction increases.
This causes no feed jam.
(c) Roller
The dust attaches to the roller surface or roller gets worn.
(d) Paper Type

Large resistor paper (ex. Thick paper) may not be picked up.
(3) Solution
(a) Paper
Manually separate paper well
(b) Reset the side regulating plate

Loosen the fixing screw for the side regulating plates at front and rear. Then, set the
regulating paper without stopping against the paper (paper should not contact regulating
plate) then fix the screw.
123
Loosen the knob of the screw, move
the side plates then tighten again.
(c) Clean and replace roller

Clean the roller to remove paper dust and any soilage or replace it.
(d) ・ Paper feed assist setting

Set the paper feeding of the paper feed assist setting, enable re-feeding when no
feed.
However, productivity will be rather low.
1. Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
2. Set [Paper Setting] → [Expert Adj.] → [Paper Feed Assist Set.] → [Manual] →
[Paper Feeding]
Add P1 load
When the paper stops at paper pick up roller or paper does not reach to the feed roller,
increase the weight on the pick-up roller (65AA4008 Paper feed Auxiliary Plate) as shown
in the photo below to increase the load.
Add one piece of

65AA4008
When the weight is added, the gap is created.

This may cause the loosened screw or shift of
the weight
Note
The screw may get loosened or steel plate position may move. So, carefully apply
124
the solution.
Do not attach the weight to C8000/7000/6000/6501/5501, as paper feed solenoid
does not move by the weight.
Add P2 load
When the paper stops on the feed roller or paper leading edge stops at the
downstream of paper feed roller, change the P2 load to "Strong".
(Refer to the Service manual "Mechanical Adjustment→Separation pressure
adjustment of the paper feed tray/1 and the paper feed tray2)
If the symptom does not improve by "strong" setting, replacement of the spring to the
one used for C8000 (56AA4042, multi-feed preventing spring) may be effective.
Note
When the load of P1/P2 is increased, the multi-feed may increase depending on the
paper. So carefully apply the adjustment.
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2.1.7. Dents on paper at 48mm cycle in FD
(1) Symptom
On the print, dent is seen every 48mm cycle in sub-scan direction (FD).
(2) Cause
The toner accumulated on the fusing separation claws drops and attaches to the fusing
paper exit roller. It is pressed to the paper and appears as dents on the paper.
(3) Solution
1. Clean the fusing paper exit roller.
Pull out the ADU mount and open the reverse section. Clean the roller indicated in
the below figure with the cleaning pad and the drum cleaner.
126
2. Clean the fusing separation claw
Pull out the ADU mount and open the reverse section. Open the side paper exit plate
of the fusing unit and clean the paper contacting side of the separation claw, roller
surface with the cleaning pad and drum cleaner for all 5 claws
Note
Do not break the tip of the claws while cleaning.
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2.1.8. Centering error (±5 mm or more)
(1) Symptom
Image centering error by 5mm or over occurs.
(2) Cause
The cause could be on the registration unit on the main body (C1060/1070 series) or PFU
(PF-707/602m) .
(a) Main body registration unit caused

1. On the centering sensor of the main body, paper dusts attaches and causing erratic
detection.
2. Centering sensor (on the main body) broke.
(b) PFU caused

3. PF-707/602m or its tray position is not correctly aligned with the main body.
Off centered
<Normal> <Centering error>

(3) How to identify cause unit
At the beginning, check whether the paper size is correctly set / paper is set to the tray correctly.
If the size setting is unmatched with the actual size, set the correct size. If the paper is not
neatly set to the tray, adjust to the correct position.
If the paper size is set correctly and the paper is set correctly, follow the workflow in the next
step.
(4) Solution
Following in the workflow chart at the last part of the document, try the solution step by step.
(a) When the cause is on the main body (Degas) registration unit.
1. Clean the centering sensor of the main body with the Kim wipe etc.
2. If the cleaning not enough, replace centering sensor on the main body.
(b) When the cause is on the PF-602m/PF-707

3. Correct PF-602m/PF-707 position/and its tray position
→Please refer to the Service manual : I12.2/I12.3.
Note
After cleaning or replacing the centering sensor, conduct the centering adjustment.
128
(5) How to clean /replace centering sensor
1. Remove screw [1] x 3pcs and the cover for the centering sensor [2].
[2
[1
2. Lifting up the centering sensors [3] and the holder [4].

[3]
Centering sensor
[4]
3. Clean the centering sensor
4. If the cleaning is not enough, replace the centering sensor.
Part number: A50UM55100
129
Flow of the work
Note: The sensor in the below flow means centering sensor.
Centering error (over ± 5mm)
Paper size setting No

is correct and
paper is set to the
tray correctly.
Set the paper size setting

correctly and then set the
Yes paper correctly on the
tray
Does the symptom

limited to PFU
feed?
(Not for main body Yes
Location: PFU
No
Failure location: Main body Check PFU and tray

position (Should
align with main
body).
Clean the sensor
on the main body
No
Sympto
m recur?
Check the dust
Yes
attachment to
the centering
The sensor on the
sensor on the
main body broke
main body.
Replace the sensor

on the main body
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130
2.1.9. Paper stick with each other due to static electricity
(1) Symptom
When the printed paper stacked on the output tray, the paper gets static electricity and following
symptom occurs.
The symptom tends to occur when a high coverage job is
printed in duplex on the coated paper (surface smooth paper) or
uncoated paper. More occurrence is seen on coated paper.
・ No feed jam or double feed jam occurs on off-line finisher
・ Output paper stick to the exit tray
・ Output paper is not aligned
・ Paper curls on the exit tray
・ Staple position shifts.
・ Center folding is not performed correctly
(2) Cause
While stacking the paper on the tray, paper stick or repel and
move due to the static electricity on the paper.
(3) Solution
1. Set the [Output Paper Separation Setting].
[Paper Setting]→[Change Setting]→[Expert Adjustment]→[Output Paper Separation
Setting]
ON(Coated) : Apply current at duplex print when Coated paper is specified.
ON(Uncoated) : Apply current at duplex print when Uncoated paper is specified.
Manual : The manually adjusted current is applied.
OFF : No current application
Note
• When the Process Adj. is not indicated, change the DIPSW1-0 (To show expert adjustment in
the Paper Setting) from "0" to "1" (Show).
2. When the symptom is not improved after selecting [ON(Coated)] and [ON(Uncoated)], for
[Output Paper Separation Setting], select [Manual ] and set [Offset Value].
<How to determine Offset Value >

Test the several offset values mentioned in below steps to find the best result.
1. Access Test Pattern Output mode of service mode and enter following value.
[Service Mode]→[Test Mode]→[Test Pattern Output Mode]
[Test Pattern]：53
[Gradation-Y]：0
[Gradation-M]：255
[Gradation-C]：255
[Gradation-K]：0
Press [Print Mode]
131
2. Load the large size such as A3 and 11x17 to the tray.
3. In [Print Mode], select [1→2] and [Full Color].
132
4. From [Paper Setting], select the tray and access to the [Output Paper Separation
Setting] in the Expert Adjustment
[Paper Setting]→[Tray]→[Change Setting]→[Expert Adjustment]→
[Output Paper Separation Setting]
5. Change [Offset Value] to the following and print 20 sheets on large size such as A3 or
11x17.
The offset value : -30/-20/-10/+10/+20/+30
6. Select [OFF] for the [Output Paper Separation Setting] and print 20 sheets on large
size such as A3 (11x17)
(Reference)
When the coverage is high on Side1 and low on Side2, the better result is
expected when the + (positive) value is set.
When the coverage is low on Side1 and high on Side2, the better result is
expected
Note:
Before printing, check that the ON(Coated) and ON(Uncoated) is selected
correctly.
ON(Coated) : Apply current at duplex print of Coated paper.
ON(Uncoated) : Apply current at duplex print of Uncoated paper
The offset value mentioned in step 5 is for the initial check. After confirming
the paper sticking condition, conduct fine tuning.
7. Leave the printed samples on the desk for around 30 to 60 minutes.

Do not mix up sets of different setting.
8. Pull the top sheet on the set and check the sticking level. Select the least sticking
setting to register a paper profile. Instruct the customer to use the profile.
Note
Do not try the extreme value such as -50 to +50 for the [Offset Value] from the
beginning, When the value is changed by the large steps, the setting will be far
from the optimum, causing the strong paper sticking.
3. When the symptom still remains after step3 and the HM-102 is installed, enable humidifier
for the print.
<Condition that humidifier functions>
Weight: 136gsm and over
Type: Color paper and coated paper
[Paper Setting]→[Change Setting]→[RU Curl Adj.]→[Humidifier Set.]
133
To use humidifer for other paper type and weight, change the DIPSW49-4 from "0" to
"1"(ON) to release the prohibition.
[Service mode]→[System Setting]→[Software DIPSW Setting]

DIPSW94-7 Contents
0 Prohibited (Default)
1 Release prohibition
Note
• When the humidifier is set to ON for the 135 g/m2 or less color paper and coated
paper, conveyance roller wrapping jam may occur due to the remained moisture on
the surface of paper. Therefore, be sure to check whether the change of DIPSW is
effective.
4. When the tested paper has been exposed in the high temperature and high humidity
environment, check if the symptom changes when the paper just unpacked is used.
5. When the problem remains at the use of off-line finisher even conducting step 5, request
customer to manually separate or use the jogger just before setting the paper to the offline
finisher
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134
2.1.10. Static Sticking in Options
(1) Symptom
When you use the function of Options, you have encountered Mis-align output/Misalign
folding/Mis-alignment as bellow.
(a) Mis-align output
(b) Misalign folding
135
(c) Folding error with Misalignment
(2) Cause
(a) The Anti-Static Performance is reduced by modification brush.
- The current machine correspond to the problem that paper edge become dirty.
By the side-effect of this correspondence, Anti-Static performance has reduced.
(b) Characteristic problem of each machine mechanism

- By the difference of toner, Characteristic problem of each machine mechanism become
prominent.
(3) Solution
1. Exchange to the previous model of Anti-Static Brush

- About detail of exchanging procedure, please refer to TABT1600243*.
Caution
1. If you refer to this procedure, please confirm the "Occurrence location" and
"conveyance
route".
And please exchange the Anti-Static brush for conveyance route.
2. If you will installation for Color machine, the paper edge might become dirty as
side-effect.
Because the previous Anti Static Brush is hard material, the surface of printed
toner is shaved by brush.
136
3. Please confirm the Anti-Static Brush type as bellow before exchanging.
Brush type The detail of brush Necessity of
exchanging
Thunder-ron Need to exchange
Brush
SUS Brush Need not to

exchange
2. Correspondence for each options

-The Target model are as bellow.
1. SD-510 => TABT1502274*
-About the detail of procedure, please refer to TABT1600243*.
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137
2.1.11. Paper removing procedure on fusing wrap up JAM
(1) Symptom
Fusing wrap up JAM is indicated J31-02 or J31-06.
+J31-02 : Paper wrap up its lead edge.
(No entrance JAM is indicated same code.)
+J31-06 : Paper wrap up its middle.
(This code will be applied on Ver1.5 FW) conditions
View from exit
Almost all sizes
100 X 148 (postcard)
View from entrance => depend on paper size
A4
Trail edge is not seen
A3
138
A4S
Short length papers may not be seen easily.

Please find carefully especially behind of
upper plate.
(2) Solution
Procedure
1. Turn the knob M5 to clock wise carefully.
→Paper can be appeared.
(Please pay attention for toner dirty around fixing unit especially to remove long length papers.)
M5
2. To remove JAM paper

(a) For long length paper that trail edge is seen
Pull out the paper by holding the paper where toner fixed.
And turn the knob M5 to clock wise on need.
Pull out
Holding the paper around here
139
(b) For short length paper that trail edge is not seen.
Turn the knob M5 to clock wise until lead edge can be seen.
・ Paper condition is easy to hold by hand
Pull out the paper by holding paper with paying attention to belt and roller those are
very hot.
Holding the paper around here
Pull out
・ Paper condition is difficult to hold by hand

Insert the other paper into between belt and JAM paper and turn the knob M5 to counter
clock wise.
Then paper separate from belt.
Therefor you can hold paper by hand easily.
And pull out as shown in 2-2-1.
Paper stuck perfectly:

At first use the other paper corner edge
and insert gradually.
Paper stuck unperfectly :

Use the other paper line edge.
Recommended the other paper is thick paper or folded paper.
3. Put into cleaning mode with white papers (This mode is available on default setting.)
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140
2.1.12. J-3102, Thin paper feed failure at the 2nd transfer unit
(1) Symptom
When the J-3102 occurs, the paper stops between the fusing unit and the 2nd transfer unit.
(2) Cause
(a) The leading edge of paper is not separated and wraps the intermediate transfer belt (Fig 1,
(a) direction)
Occurrence condition
Paper type Plain (recycle) / High Quality / Color Paper
Paper weight 62 to 71g/m2
Environment Low temperature, low humidity
(b) The leading edge of the paper hits the leading edge of the separation discharge or enters
the space between separate discharging Assy and the 2nd transfer roller then wrapping the
roller. (Fig 1, (b) direction)
Occurrence increase condition

Paper type Coated paper
Paper weight 81 to 91g/ m2
Environment High temperature, high humidity
Direction (a)
Direction (b)
Separation
discharge
plate unit
Normal
paper path
Fig.1: Paper path

(3) Solution
Direction (a)
Adjust the separation current
Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
Adjust Separation AC and DC from Machine→[Paper Setting]→[Change Set]
→[Expert Adj.].
1. Change setting of Output Curl Adjustment value to the [2] (When both side)
[Machine]→[Paper Setting]→[Change Set]→[Expert Adj.]→[Output Curl Adjustment]
→[2]
2. Adjust the discharge needle location

nd
1. Remove the separation and discharge plate unit from the 2 transfer unit.
2. Remove the position adjustment pins set inside of the both sides of 2nd transfer unit
3. Reinstall the pins using the upper hole.
4. Reinstall the separate discharging plate unit
3. If effect is not enough after executing above 3 types of solution, replace the separate
discharging plate unit.
Remove the separate discharging plate unit from the 2nd transfer unit. Install the new one.
141
Direction (b)
1. Change paper condition
Dehumidify the paper or set the paper upside down in the paper cassette.
2. Adjust the discharge needle position

1. Remove the separate discharging plate unit.
nd
2. Remove the position adjustment pings set inside of the both sides of 2 transfer unit.
3. Reinstall the pins using the lower hole
4. Reinstall the separate discharging plate unit.
3. Replace the separate discharging plate unit.

Remove the separate discharging plate unit from the 2nd transfer unit.
Install the new one.
Note:
When the paper type, paper weight and the ambient condition changes, return the
discharge needle position to the center.
Separate discharging plate

unit
Remove from 2nd transfer unit.
Feed
direction
Discharge needle
position adjustment
location
When the discharge needle
assy is removed, Pins as
shown in Fig 2 can be
seen.
図 2．2 次転写ユニット概要図
142
Feed Direction
Indication: Joint part with intermediate
transfer unit
Discharge
needle position
adjustment
Remove pin
2nd transfer roller
Fig. 3: The needle adjustment mechanism (Machine rear)
Feed Direction
Upper: For cause (a)
Lower: for cause (b)
Fig.4: The needle adjustment mechanism (Machine rear) adjustment direction
4. Attach the holding sheet (A03U523911) on the guide plate/B.

Referring to following photos, attach it to protrude by 5mm toward the separation
discharging pole.
When protruded amount is small, effect is small. When it is large, it interferes with the
separation discharging pole. (tolerance: plus minus 0.5mm)
Note
Confirm not to interfere with sensor on the middle of the guide plate/B. (check movement
of the actuator by hand)
143
144
Coated paper MO 81-91gsm weight：Improving feedability of MO paper(81-91gsm)NL
Coated paper GO 81-91gsm weight：Improving feedability of GO paper(92-105gsm)NL
Coated paper GO 92-105gsm weight：Improving feedability of GO paper(92-105gsm)NL
Fine paper 62-74gsm weight：Improving feedability of fine paper(62-74gsm)NL
Fine paper 81-91gsm weight：Improving feedability of fine paper(81-91gsm)NL
6. Set DipSW107-5=1 (Thin paper separation priority mode).

Service mode→[System setting]→[Software DIPSW setting]
Note
If lost or low density Image of leading edge occur, reset to DipSW [0] or set [Leading edge
erase quantity] with checking image.
[Paper setting]→[Expert Adj.]→[Leading edge erase quantity].
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145
2.1.13. Paper wrinkle at duplex printing
(1) Symptom
Paper wrinkle occurs during duplex printing.
(2) Cause
Depending on the paper type and moisture in the paper, the curl becomes larger after
printing on the 1st side. Consequently, the paper lead edge of the 2nd side cannot enter to
the fusing unit stably and wrinkle occurs.
(3) Solution
1. Change De-curler setting
Change the DipSW1-0 from 0 (Default) to 1 to show process adjustment.
Paper curl direction changes according to the paper characteristic. Therefore, check
the printed paper and decide the optimum setting from 0, +1 or +2.
[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Output Curl (Back on
Top)]
2. Adjust fusing temperature

[Machine]→[Paper Setting]→[Change Set]→[Process Adj.]→[Upper Fusing Roller
Temperature]
Reduce temperature for respective trays.
The target of the adjustment is to reduce by 10°C (Max is 20°C). Gradually reduce the
temperature.
Note:
To prevent toner from detaching, set the temperature which does not cause fusing
under offset. To confirm, print 20 sheets of test pattern #69.
3. Change the paper which is just unpacked (low moisture content paper)
4. If the above steps do not solve the symptom, ask customer to use another type of
paper.
5. Replace with [Guide Plate/B (A50U758201)].
Note
When replace old type Guide plate (A50U747402) with [Guide Plate/B] of new type,
also replace following parts together because old and new are not compatible.
Insulating Plate /Front (A50U7448912)

Insulating Plate /Front (A50U749112)
Fusing Roller/1 (A50U720111)

Fine paper 62-74gsm weight：Improving feedability of fine paper(62-74gsm) NL
Fine paper 81-91gsm weight：Improving feedability of fine paper(81-91gsm) NL
(Released on TNBT1800082*)
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146
2.1.14. J-3201 paper is caught by the fusing separation claw
(1) Symptom
The leading edge of the paper is caught by the separation claw and jam occur.
(2) Cause
Toner is built up on the fusing separation claw and tip of the claw is slightly moves to the
paper conveyance path direction and catches paper.
Note
The fusing separation claw may have gotten dirt because of fusing offset. It is
recommend to apply solution of [1.3.21 Image offset caused by fusing unit].
(3) Solution
Conduct periodic and spot cleaning of the fusing separation claw.
Pull out the ADU mount and open the reverse section, open paper ejection plate then
clean the contacting side of the roller with the cleaning pad and drum cleaner. (5 claws)
Clean this
area
Note
Be careful not to break the tip of the claw.
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147
2.1.15. Corner folding at the paper leading edge, machine front
side
(1) Symptom
When printing on thin small size paper, corner folding at machine front side may occur.
Example of condition: uncoated paper, less than 100gsm paper and A6 size.
Referential image
(2) Cause
When the paper is not stiff, the edge of the paper is lifted up by the fusing exit actuator. The
paper may enter to the fusing exit roller with this state.
Depending on the paper pass, the fusing exit roller entering angle is different and this causes the
symptom.
When the paper enters to the fusing exit roller upper in the very vertical angle, the possibility of
the corner folding occurrence becomes high.
Rear Front
Center of
paper feed
Paper
Actuator is positioned at
machine front side
Fusing _Left side view
148
Downs
eam
Fusing unit_Cross Section (Front view)
Conditions which symptom tends to occur more often

• Paper width: Approx. 100 to 110mm (Trailing edge corner of the paper interfere
with the actuator)
• Paperweight: 100gsm or less (Stiffness is very low and paper path is regulated by the
actuator before entering to the nipping part of the fusing exit roller)
(3) Solution
To change the paper entering angle to the fusing exit upper roller, adjust the temperature of the
fusing roller upper to + (plus) direction or fusing roller lower to the - (minus) direction and let the
paper move along the upper guide.
Note
When increasing the fusing upper roller, be careful not to cause the wrapping of the fusing
upper belt.
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149
2.1.16. Leading edge does not looks nice (hitting mark like
peeling)
(1) Symptom
The hitting mark like peeling occurs at the leading edge of thick paper.
・Leading edge is peeled to downward when the paper reaches to the registration part.
・Especially, it occurs when the leading edge is soft.
Upside
Downside
Slightly peeled to downward
(2) Cause
When the registration rollers reverse to adjust the paper skew, it may damage the leading edge
when the thick paper is used. (The symptom may occur in the area up to 110mm to machine
front and rear from the machine center.)
Normal Rotation Reverse
Registration Loop R. When the registration roller

R. reverses to form the loop, the
paper is rubbed with the drive
roller and the leading edge is
damaged.
(3) Solution
Set minus value to the [Feed Correction Level] of Expert Adjustment.
1. Change the DIPSW 1-0 from 0 to 1 to show the Expert adjustment in the paper setting.
2. [Machine]→[Paper setting]→[Expert Adj.]→[Feed correction Level]
Change from 0 (Default) to -1or -2.
Note
Check the registration correction level after setting minus value to the Feed Correction Level.
Because the registration correction level may also decrease.
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150
2.1.17. SRA4S Corner folding at the paper trailing edge, machine
rear side
(1) Symptom
When both side printing on SRA4S size paper, corner folding at machine rear may occur.
Folding direction: Downside folding
Curl direction and Corner folding
Decurler setting: Low
Automatic setting: Mid.
(2) Cause
The corner folding may occur because the positions of paper trailing edge of SRA4S and the
steel plate of the decurler roller fit exactly.
As shown in the figure, the edge of the steel plate
holding the roller corresponds with the edge of the
SRA4S => Other size is not affected.
Relationship between the paper
size and the steel plate edge
Steel plate edge
(3) Solution
The Output Curl(Back on Top) change from Auto.
1. Change DipSW1-0 to 1 to display Expert Adj. to Paper Setting.
2. [Machine]→ [Paper Setting]→ [Expert Adj.]→ [Output Curl (Back on Top}
Change from [Auto] to [0].
If it does not fix, Change [+1] then [+2] while checking improvement on the actual print.
Note
Reset to [Auto] after use because the Output Curl(Back on Top) is set for each paper type.
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151
2.1.18. Pickup jam clearance workflow
Introduction
Paper status in the tray largely affects paper feed ability such as JAM and skew. From the
experience, incorrect paper setting in the tray is one of the major factors causing JAM.
Please thoroughly instruct user to set the paper in the tray with the correct procedure. This will
reduce jam occurrence.
1. How to set paper correctly to the tray

1.1 How to set paper (basic procedure)
i） Set a few sheets of paper to the tray and adjust the side guides with both hands.
Note:
Adjusting in one-handed, only one side guide moves and another side do not move well.
This may result in off-center in the tray.
When moving side guide,

use the both hands as
shown in the photo.
ii） Slide the knob at the side of the tray then close the tray.
Sliding the knob (see photo left) at the side

of the tray can make adjustment without
downing the lift up plate. (After sliding the
knob, it is necessary to open and close the
tray). This enables to make more precise
adjustment of the gap between paper and
side guides. After adjustment, return the
knob to the original position.
iii） Open the tray after the lift up plate reaches to the topmost position.
152
iv） Adjust the gaps between the paper and the side guides referring to the following steps 1
through 4.
Note:
• Especially, to keep slight gap mentioned in 2 is important. Otherwise, JAM
(non suction, multi-feed, buckling) occurs.
Manual adjustments of side guides

1. Side guide scale: Set the side guides so that the front and rear indicates the same
value.
* Read the value at the edge of the steel plate.
2. Gap between papers and guides: Keep 0.1 to 0.2mm at each side
3. Fix side guide: Rotate the knob to fix.
4. Check the paper can move smoothly: Slide the paper by hand and confirm that
it moves smoothly.
If it is caught, JAM may occur (see the figure in below)
Reference
3. Rotate the knob to Front Rear

fix.
1. Set the side

guides. Be sure
that the steel plate
indicates the same
at front and rear
scales
153
Note: Example of NG state
If the gap is not enough, paper is
caught by side guides
2 Gap between paper and
guides: 0.1 to 0.2mm.
4 Slide the paper to arrowed

direction and confirm smooth
movement.
v） After step iv), return the knob to the original position then set a pile of paper.
Do not touch the side guides since

they were already adjusted.
Only move the trail edge guide

to load paper.
154
2. Matrix to decide jam clearance
When a jam occurs, take actions in order of following steps.
i) Check the jam code
ii) Check the paper status in the tray and whether the paper is set properly referring to “1.
How to set paper correctly to the tray”.
If the paper is not set correctly, set paper correctly and instruct user how to set.
iii) Take corrective actions according to jam code and paper status.
Step 1 Step 2 Step 3 Remark

Check paper Take corrective
Cheek JAM code
status action
JAM code Description
J-1601 Upper tray
J-1602 Middle tray
J-1613 Lower tray
J-1801 2nd PFU-Upper tray Not
A. Not
J-1802 2nd PFU-Middle tray reaching to Go to 3.2,a)
suctioned
J-1803 2nd PFU-Lower tray suction PS
J-2001 3rdPFU-Upper tray
J-2002 3rd PFU-Middle tray
J-2003 3rd PFU-Lower tray
J-1646 Upper tray
J-1647 Middle tray
J-1648 Lower tray
J-1846 2nd PFU-Upper tray
J-1847 2nd PFU-Middle tray B. Chain feed Go to 3.2,b) Before taking
J-1848 2nd PFU-Lower tray the individual
J-2046 3rdPFU-Upper tray corrective
action, make
sure that the
J-2048 3rd PFU-Lower tray paper is set
J-1618 Upper tray properly in
J-1620 Middle tray C. Buckling Go to 3.2,c) the tray.
J-1622 Lower tray
J-1810 2nd PFU-Middle tray reaching to D．Multi-feed Go to 3.2,d)
J-1812 2nd PFU-Lower tray exit PS
E．Conveyance
J-2010 3rd PFU-Middle tray Go to 3.2,e)
failure
J-1631 Upper tray
J-1632 Middle tray C. Buckling Go to 3.2,c)
J-1633 Lower tray
J-1822 2nd PFU-Middle tray reaching to
J-1823 2nd PFU-Lower tray feed PS
F．No feed Go to 3.2,f)
155
Multi-feed detection
J-1610
sensor
2nd PFU Multi-feed Multi-feed
J-1849 D. Multi-feed Go to 3.2,d)
detection sensor detection
3rd PFU Multi-feed
J-2049
detection sensor
Supplement: Details for paper status (Step 2)

A. Not suctioned B. Chain feed
E. Conveyance failure
F. No feed
D. Multi-feed
When the tray is pulled out, all When the tray is pulled out, the
the paper stays bottom of the leading edge of the paper stops
tray. at around exit roller.
C. Buckling D. Multi-feed
Paper is folded at near leading The paper stops at horizontal

edge. conveyance section with the
paper overlapped state
156
3. Actions to solve jam
3.1 Before starting adjustment
i） How to change air blow condition setting
・Adjust the air level from paper setting
Press [Paper Setting]→[Tray*]→[Change Set]→[Air Assist] to access air level setting
screen
ii） How to check paper status

Check through the small window which is standard equipment and at the top left
of the PFU tray.
Check window Window for lighting
PF-704/705 PF-707/707m
iii） Paper lead edge normal state

・Following shows the normal floating state according to the air-level setting for the paper
weight.
a) 80g/m2 b) 300g/m2
Floating Floating
paper paper
Floating sheets are separated one by one Floating sheets are separated one by one
3.2 Corrective action according to conditions

a) Not suctioned
a)-1 Humidity is high
<Countermeasure 1>
・Turn on heater (Installation of HT-506 is necessary.)
* Especially for coated paper and smooth plain paper
* Especially for the 257g/m2 and heavier paper, the symptom is more likely to occur.
<Procedure>
i) [Utility]-[User Setting]-[System Setting]-[Paper Tray Setting]
- [Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)] = [Auto] (For coated paper)
[Compulsory ON] (For Plain paper, Fine paper)
157
a)-2 Insufficient floating
Example of insufficient floating
The sheet slightly delayed to float
<Check points>
• Check the paper floating conditions
<Countermeasure>
• Set [Side Air Level Setting] stronger.
• For paperweight 176g/m2 or lighter paper
<Procedure>
i) Check the air level
・Press [Paper Setting]→[Tray*]→[Air Assist] to access air level setting screen.
・When the [Side Air Level Setting]=9, go to the countermeasure 2 (lock the
side-guide)
ii) Change the air assist setting for the tray to [Manual]
iii) Set [Side Air Level Setting] stronger by every 1 step.
<Countermeasure 2>
・Lock the side guide
* For the 177g/m2 or heavier paper
<Procedure>
・Lock the side guide.
・Lock both front and rear guides.
158
* When the guide is locked, the duct
opening is narrowed
→ Separate air speed increase and paper
separation performance is enhanced
[Before locking side guide] [After locking side guide]
<Countermeasure 3>
・Remove the flap of the side guide
* For 177g/m2 or heavier paper
<Procedure>
i) Lock the side guide.
ii) Remove the flap from front then rear.
Before removing front flap After removing the flap
Flap
* With stronger air and the wider space to separate sheets the more sheets can be separated at a time.
159
iii) Move the upper limit detection position upward
Lever at upper position
Air hit the lead edge
Lever at normal position
* When the lever is set at upper position, sheets of paper before separation ascends.
→ The lead edge air separate the sheets more effectively.
b) Chain-feed
b)-1 Humidity is high
<Countermeasure>
• Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth plain paper
* Especially, the symptom tends to occur when the paper weight is 257g/m2 or heavier.
<Procedure>
- [Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)]=[Auto] (Coated paper)
[Compulsively ON] (Plain paper and Fine paper)
160
b)-2 Too many sheets are floating
• Sheets of paper are floating without separation.

• When the belt starts to feed, the next sheet enters to the paper path without being
separated.
<Countermeasure-1>
• Set [Side Air Level Setting]: weaker
<Procedure>
i) Change the air assist setting for the tray to [Manual]
ii) Set [Side air level] weaker by every 1 step.
iii) If the countermeasure is not enough, Conduct <Countermeasure-2>,
<Countermeasure-3> and <Countermeasure-4>.
<Countermeasure 2 > For the size which needs auxiliary guide (140mm or less width)
• Set the [Lead Edge Air Level Setting] weaker.
*If the Not suctioned JAM occur after setting the [Lead Edge Air Level Setting] weaker,
Move the upper limitation detection position upward.
161
<Procedure>
ii) Set [Lead Edge Air Setting] weaker by1 level
Push up the upper limit detection position change lever
Upper position
Lead edge air hits the sheets
Normal position
→ The lead edge air separate the sheets more effectively.
162
<Countermeasure 3 > For the size not using the auxiliary guide (140mm and more width)
paper
・Set [Side Air Level Setting] weaker
*If the Not suctioned JAM occur after setting the [Lead Edge Air Level Setting] weaker,
Move the upper limitation detection position upward.
<Procedure>
i) Lock the side guide
* Lock both front and rear guides.
* When the guide is locked, the duct opening is narrowed

→ Separate air speed increase and paper separation
performance is enhanced
iii) Set [Lead Edge Air] weaker by1 step
<Countermeasure 4> Applicable to the size like B5S, A5S (182mm or less width) and
257gsm or heavier paper.
・Lock only the side guide at front
・Set the Lead Edge air/Side Edge Air weaker
<Procedure>
* Lock only front guides.
iii) Set [Lead Edge Air] weaker by1 step
163
<Countermeasure 5>
When paper is curly, change the set direction as following image.
If the set direction cannot be changed, set paper after reducing the curl.
(Ideal is completely flat condition.)
Feed direction
Feed direction
b)-3 Symptom occurs on the specific type of paper

<Countermeasure-1>
Change PFU paper float timing to Delay.
[Paper Setting]→[Change Set]→[Expert Adj.]→[PFU Paper Float Timing]→[Delay]
c) Buckling
c)-1 Lead edge gets ∩-shape curl during floating
Floating condition when the lead edge∩ shape curl
Floating sheets are declining; Leading edge of the floating sheets is lower than others.
<Check point>
Check the paper curl direction in the tray
<Countermeasure-1>
• Set the paper upside down
<Countermeasure-2 (If the countermeasure 1 is not enough)>

• Set [Lead Edge Air Setting] weaker
c)-2 Thin paper lead edge buckling
164
When the 1st sheet is conveyed, the leading edge of the next sheet is largely curls
downward.
<Countermeasure>
• Set [Lead Edge Air Setting] Weaker
<Procedure>
ii) Change [Lead Edge Air Level Setting] by every 1 step.
165
d) Multi-feed
<Symptom 1>
JAM sheets (at horizontal conveyance section) are overlapping and the leading edge of
the 1st sheet is at the downstream against that of the 2nd sheet.
Fig. Multi-feed JAM paper at horizontal conveyance (1st sheet advance further than 2nd
sheet)
* 1st sheet advances further than 2nd sheet.
<Symptom 2>
JAM sheets (at horizontal conveyance) overlaps completely and the leading edge
position does not change between 1st sheet and the 2nd sheet.
Figure．Multi-feed (no difference in lead edge) position
* Multi-feed. Overlapping completely without shifting leading

edge.
<Symptom 3>
JAM sheet (at horizontal conveyance section) overlaps and the leading edge of the 1st
sheet is at upstream against that of the 2nd sheet.
Fig. Multi-feed (1st sheet is at downstream), JAM at horizontal conveyance paper
*The leading edge of the 1st sheet is at the upstream of the 2nd sheet
166
<Symptom 4>
More than 2 sheets of the papers stop at the feed roller section
Fig. Multi-feed (2 sheets or more) feed section JAM paper state
d)-1 Humidity is high

<Countermeasure>
Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth surface plain paper
d)-2 In case of the Symptom 1 and Symptom 4.

→Take the action explained for the b) Chain feed of the same cause.
• Sheets of paper are floating without separation.

・Next sheet is not separated when the belt starts to feed and enters to the feed path.
<Countermeasure-1>
• Set the [Side Air Level Setting] weaker
<Procedure>
ii) Set [Side Air Level Setting] weaker by every 1 level.
<Countermeasure 2 >
・Move the upper limitation position upward.
・Set [Lead Edge Air Level Setting] weaker
* Applicable to the size which needs auxiliary guide (140mm or less width)
167
<Procedure>
i) Move the upper limitation position upward.
Lever at upper position
Lead edge air hits the sheets
Lever at normal position

→The lead edge air separate the sheets more effectively
iii) Set [Lead Edge Air Level Setting] weaker by every 1 step
<Countermeasure 3>
・Set the [Lead Edge Air Level Setting] to weaker
* For the size which does not need auxiliary guide (140mm or more width)
<Procedure>
* Lock both side guides at front and rear.
168
* When the guide is locked, the duct opening is narrowed
→ Separate air speed increase and paper separation
iii) Set [Lead Edge Air Level Setting] weaker by every 1 step
<Countermeasure 4>
・Lock a side guide at machine front.
・Set both of Lead Edge Air Level/Side Air Level weaker.
* For the size like B5S, A5S (182mm or less width) and 257gsm or heavier paper.
<Procedure>
* Lock a side guide at front only. When both sides are locked, thick paper feed failure
may occur due to the friction of the paper.
*By locking, the duct opening is narrowed

→Separate air speed increase and paper separation
* By locking only front side, minimize the increase of friction

ii) Change the air assist setting for the tray to [Manual].
iii) Set both of the [Lead Edge Air Level Setting]/[Side Air Level Setting] weaker by every
1step.
169
<Countermeasure 5>
Feed direction
d)-3 For Symptom 2

Insufficient separation
Floating sheets are not separated Floating sheets are partly not separated
<Check points>
• Check the paper floating conditions
<Countermeasure>
• Side air level: Set stronger.
*Applicable for the 176g/m2 or less paper
<Procedure>
i) Check the air level.
・Press [Paper Setting]→[Tray*]→[Air Assist] to access air level setting screen
・When [Side Air Level Setting] is set to 9, go to countermeasure 2 (lock the side
guide)
ⅱ) Change the air assist setting for the tray to [Manual]
ⅲ) Set the [Side air level Setting] stronger by every 1 step.
<Countermeasure 2>
・Lock the side guide.
* Applicable to the paper with the 177g/m2 or heavier
<Procedure>
・ Lock the side guides
・ Lock both guides at front and rear.
170
*By locking, the duct opening is narrowed
→Separate air speed increase and paper separation
* By locking only front side, minimize the increase of friction
d)-4 Symptom 3 case
Sheets floating state at symptom 3
1st sheet is send back to the upstream and sticking

<Countermeasure 1>
・Set the lead edge air level weaker.
<Procedure>
ii) Set [Lead Edge Air Setting] weaker by every 1 step.
<Countermeasure 2>
Feed direction
171
e) Conveyance failure
e)-1 Leading edge gets ∩-shape curl
Leading edge gets ∩-shape curl
Floating sheets are declining: Leading edge of the floating sheets is lower than others
<Check points>
• Check the paper curl direction in the tray
<Countermearue-1>
<Countermeasure-2 (Countermeasure1 is not enough)>

• Lead edge air level: Set weaker
<Procedure>
ii) Set the [Lead Edge Separation] by every 1 step.
f) No feed
f)-1 When humidity is high
<Countermeasure>
• Turn ON heater (Installation of HT-506 is necessary)
* Especially for coated paper and smooth surface plain paper
<Procedure>
-[Dehumidify Fan Heater]
ii) [Fan Heater Control (Tray**)]＝[Auto] (Coated paper)
[Compulsively ON] (Plain, Fine paper)
f)-2 Leading edge gets ∩-shape curl

Leading edge gets ∩-shape curl
Floating sheets are declining; Leading edge of the floating sheets is lower than others.
172
<Check point>
• Check the paper curl direction in the tray
<Countermeasure-1>
<Countermeasure-2 (When countermeasure 1 is not enough) >

• Lead edge air level: Set weaker
<Procedure>
ii) Set the [Lead Edge Air Level Setting] weaker by 1 step.
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2.1.19. Jam, Paper damage, Image failure due to conveyance
speed difference
(1) Symptom
Jam, Paper damage (wrinkle/buckling/corner fold/bent/scratch/folding line), image failure (line,
jitter, cloudy) occurs on the specific paper.
(2) Cause
Paper conveyance speed are slightly different depending on paper characteristic/paper weight
/environment. The differences affect its paper conveyance condition as following.
- Timing of paper reaching and passing through each roller and gate.
- Paper behavior/shape.
- Loop size
- Distance between papers
Typical situation of the problem
p p p p p p
the faster conveyance.
(3) Solution
Estimate the cause location based on paper size, jam position, occurrence condition,
occurrence status. Then, adjust the speed and timing for estimated part.
* Find the optimum setting by changing value step by step in upper or lower direction because
the purpose of adjustment is to optimize paper conveyance speed and loop amount.
174
* When the problem is not media dependent, it is necessary to adjust following basic setting
which is effective for all types of media.
[Service]-[Machine Adjustment]-[Printer Adjustment]-[Speed Adjustment] or
[Utility]-[Administrator Setting]-[System Setting]-[Expert Adjustment]-[Printer
Adjustment]-[Speed Adjustment]
* Refer to the "1.2.12 Lines or banding on image due to speed change (shock noise)" to specify
the cause location from line location.
<Common for all size>
Problem Occurrence condition Occurrence location Adjustment for Item
probable cause
Jam On all condition (Simplex Registration roller Registration (c)
face down/Simplex face and neighboring Speed
up/Duplex) rollers
Out-put de-curler Out-put De-curler (i)
roller and Speed
neighboring rollers
Not occurred on simplex Reverse de-curler Reverse De-curler (f)
face up roller and Speed
neighboring rollers
Reversal output Reverse Speed (g)
roller and (RevExit)
neighboring rollers
ADU reverse roller Reverse Speed (h)
and neighboring (ADU)
rollers
On duplex only (Just on Reverse gate Reverse Gate SW (a)
the gate switching) Timing
On simplex face down Around reverse Back on Top (b)
only de-curler Roller Output Timing Adj.
Wrinkle On all condition (Simplex Registration roller Registration (c)
/buckling /fold face down/Simplex face and neighboring Speed
/bent /scratch up/Duplex) rollers
/folding line Fusing roller and Fusing Speed (d)
neighboring rollers (Front Side)
Out-put de-curler Out-put De-curler (i)
roller and Speed
neighboring rollers
Not occurred on simplex Reverse de-curler Reverse De-curler (f)
face up roller and Speed
neighboring rollers
Reversal output Reverse Speed (g)
roller and (RevExit)
neighboring rollers
ADU reverse roller Reverse Speed (h)
and neighboring (ADU)
rollers
On duplex only Fusing roller in front Fusing Speed (e)
and behind (at (Back Side Offset)
printing on side 2)
Wrinkle On simplex face down Around reverse Back on Top (b)
only de-curler Roller Output Timing Adj.
Trail edge area On duplex only (Just on Reverse Gate Reverse Gate SW (a)
scratch the gate switching) Timing
Image failure On all condition (Simplex Registration roller Registration (c)
(Line /blur) face down/Simplex face and neighboring Speed
up/Duplex) rollers
175
Fusing roller and Fusing Speed (d)
neighboring rollers (Front Side)
On duplex only Fusing roller and Fusing Speed (e)
neighboring rollers (Back Side Offset)
(at printing on side
2)
<For banner: Paper length 487.8mm or longer>

* In case of paper length is longer than 487.8mm, following adjustment is also effective
depending on case.
estimated cause
Jam On simplex face up or Between LCT and LCT Banner (j)
Duplex registration roller Regist. Speed
Passing on Regist. Speed (k)
registration roller (Banner)
Inside RU-518 inside, RU Speed (n)
and RU-518 Adjustment
neighboring rollers (Banner)
Not occurred on simplex ADU banner roller Banner Reverse (l)
face up and neighboring Speed1
rollers
Wrinkle On simplex face up or Between LCT and LCT Banner (j)
/buckling /fold Duplex registration roller Regist. Speed
/bent /scratch During passing on Regist. Speed (k)
/folding line registration roller (Banner)
Inside RU-518 and RU Speed (n)
neighboring RU-518 Adjustment
rollers (Banner)
Not occurred on simplex ADU banner roller Banner Reverse (l)
face up and neighboring Speed1
rollers
Roller marks On simplex face up or Inside RU-518, and RU Speed (n)
from 439mm Duplex RU-518 neighboring Adjustment
or later rollers (Banner)
Image failure On simplex face up or Between LCT and LCT Banner (j)
(Line /blur) Duplex registration roller Regist. Speed
After passing Regist. Speed (k)
registration roller (Banner)
(from paper middle to
its end)
<For banner: Paper length 697.0mm or longer>

* In case of paper length is longer than 697.0mm, following adjustment is also effective
depending on case.
estimated cause
Jam Not occurred on simplex Loop roller and Banner Reverse (m)
face up neighboring rollers at Speed2
reversing banner
Wrinkle Not occurred on simplex Loop roller and Banner Reverse (m)
/buckling /fold face up neighboring rollers at Speed2
/bent /scratch reversing banner
/folding line
(a) Adjustment of [Reverse Gate SW Timing]
176
1. Change DipSW1-0 from 0(Default) to 1, to display expert adjustment in paper setting.
2. Adjust [Reverse Gate SW Timing] in [Machine]→[Paper Setting]→[Change Set]→[Expert
Adj.].
Function：Fine adjustment of the reverse exit switch timing in reverse gate.
Setting range: -30 to +30 ([-] earlier / [+] later)
* In case of jam occurred on the reverse gate, adjust the setting to negative direction by
every -10 step.
In case of scratching in the trailing edge area of the paper, adjust the setting to positive
direction by every +10 step.
(b) Adjustment of [Back on Top Output Timing Adj.].
2. Adjust [Back on Top Output Timing Adj.] in [Machine]→[Paper Setting]→[Change Set]→
[Expert Adj.].
Function：Fine adjustment of the reverse rotation start timing in the reverse de-curler
roller.
Setting range: 0 to +10 ([+] earlier)
* Check on +10 whether the wrinkle was gone or not. If the adjustment was effective,
set +1 and adjust it by every +1 step.
* Set the nearest value to 0 as much as possible. Otherwise paper breakage or motor
stepping out may occur when the timing is too early.
(c) Adjustment of [Registration Speed].
2. Adjust [Registration Speed] in [Machine]→[Paper Setting]→[Change Set]→[Expert Adj.].
Function：Fine adjustment of the rotation speed in the registration roller.
Setting range: -50 to +50 ([-] slower / [+] faster)
* Check on -5 and +5, then adjust the setting in better direction by every 5 steps.
* Be careful not to change the value too much. If you change the value too much, it can
affect the FD magnification or increase the occurrence of trouble such as too much
slack.
(d) Adjustment of [Fusing Speed(Front Side)].
2. Adjust [Fusing Speed(Front Side)] in [Machine]→[Paper Setting]→[Change Set]→
[Expert Adj.].
Function： Fine adjustment of the rotation speed in the fusing roller.
(The adjustment affect to the both sides together.)
* Check on -10 and +10, then adjust the setting in better direction by 10 steps.
* In case of paper transformation in CD like bent/z fold/folding line, it may be caused that
the conveyance amount in the fusing roller is higher than the reverse de-curler or the
out-put de-curler. But adjusting [Reverse De-curler Speed] or [Out-put De-curler
Speed] at first is recommended because fusing speed adjustment affect image quality
a lot.
* Refer to "1.2.8 Lines or banding to the main scan direction (CD) due to speed difference
between 2nd transfer and fusing" for image failure (CD line, CD band).
slack.
* If jam or trailing edge area scratch is occurred on reverse gate after the adjustment.
Adjust [Reverse Gate SW Timing]. Go to (a)
(e) Adjustment of [Fusing Speed(Back Side)].
2. Adjust [Fusing Speed(Back Side)] in [Machine]→[Paper Setting]→[Change Set]→
[Expert Adj.].
Function：Fine adjustment of the rotation speed in the fusing roller for printing on back
side.
177
(The adjustment affect to the back side only.)
* Check on -10 and +10, then adjust the setting in better direction gradually.
* In case of paper transformation in CD like bent/z fold/folding line, the cause may be that
the conveyance amount in the fusing roller is higher than the reverse de-curler or the
out-put de-curler. But adjusting [Reverse De-curler Speed] or [Out-put De-curler
Speed] at first is recommended because fusing speed adjustment affects image quality
a lot.
* Refer to "1.2.8 Lines or banding to the main scan direction (CD) due to speed difference
between 2nd transfer and fusing" for image failure(CD line, CD band).
slack.
* If jam or trailing edge area scratch is occurred on reverse gate after the adjustment.
Adjust [Reverse Gate SW Timing]. Go to (a)
(f) Adjustment of [Reverse De-curler Speed].
2. Adjust [Reverse De-curler Speed] in [Machine]→[Paper Setting]→[Change Set]→
[Expert Adj.].
Function：Fine adjustment of the rotation speed of the reverse de-curler roller.
* Check on -10 and +10, then adjust the setting in better direction by every 10 step.
* In case of paper transformation in CD like bent/z fold/folding line occurred on the roller,
adjust the setting to positive direction by +10 steps.
* Too much adjustment may create paper conveyance speed difference between this
roller and neighboring rollers. If the jam position was changed or could not be solved
even the adjustment value exceed 100 steps, try once to adjust [Reverse Speed
(RevExit)] together. Go to (g)
* If trailing edge area scratch is occurred on reverse gate after the adjustment. Adjust
[Reverse Gate SW Timing]. Go to (a)
(g) Adjustment of [Reverse Speed(RevExit)].
2. Adjust [Reverse Speed(RevExit)] in [Machine]→[Paper Setting]→[Change Set]→[Expert
Adj.].
Function：Fine adjustment of the rotation speed in the reversal output roller.
* Check on -10 and +10, then adjust the setting in better direction by 10 steps.
adjust the setting to positive direction by every +10 steps.
even the adjustment value exceed 100 steps, try once to adjust [Reverse De-curler
Speed] / [Reverse Speed(ADU)] together. Go to (f) or (h)
(h) Adjustment of [Reverse Speed(ADU)].
2. Adjust [Reverse Speed(ADU)] in [Machine]→[Paper Setting]→[Change Set]→[Expert
Adj.].
adjust the setting to positive direction by every +10 step.
even the adjustment value exceed 100 steps, try once to adjust [Reverse Speed
(RevExit)] together. Go to (g)
178
(i) Adjustment of [Out-put De-curler Speed].
2. Adjust [Out-put De-curler Speed] in [Machine]→[Paper Setting]→[Change Set]→[Expert
Adj.].
adjust the setting to positive direction by every +10 step.
(j) Adjustment of [LCT Banner Regist. Speed].
2. Adjust [LCT Banner Regist. Speed] in [Machine]→[Paper Setting]→[Change Set]→
[Expert Adj.].
Function：Fine adjustment of the rotation speed in the LU pre-registration roller during
banner paper printing.
* This adjustment is mainly used for CD line or CD band occurred only on banner paper.
If CD line / band is occurred on 104mm/208mm from leading edge or 614mm from
trailing edge, adjust the setting to negative direction by every -5 step with checking.
(k) Adjustment of [Regist. Speed(Banner)].
2. Adjust [Regist. Speed(Banner)] in [Machine]→[Paper Setting]→[Change Set]→[Expert
Adj.].
Function：Fine adjustment of the rotation speed in the registration roller during banner
paper printing.
(l) Adjustment of [Banner Reverse Speed1].
2. Adjust [Banner Reverse Speed1] in [Machine]→[Paper Setting]→[Change Set]→[Expert
Adj.].
Function：Fine adjustment of the rotation speed in the banner reverse roller.
(m) Adjustment of [Banner Reverse Speed2].
2. Adjust [Banner Reverse Speed2] in [Machine]→[Paper Setting]→[Change Set]→[Expert
Adj.].
Function：Fine adjustment of the rotation speed in the loop roller during banner paper
reverse rotation.
(n) Adjustment of [RU Speed Adjustment (Banner)].
2. Adjust [RU Speed Adjustment (Banner)] in [Machine]→[Paper Setting]→[Change Set]→
[Expert Adj.].
Function：Fine adjustment of the rotation speed in the RU-518 conveyance roller with
respect to the conveyance speed of the main body when banner paper passing
on RU-518.
* This adjustment is mainly used for roller marks occurred only on banner paper as
following figure. If the 2 rollers mark are 26.5mm width and appeared from 439mm or
later, adjust the setting to negative direction by -5 steps with checking.
179
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180
2.1.20. J-17xx/3101/3102/3120 caused by paper dust or some
foreign materials attached to the feed roller
(1) Symptom
-J-17** (Paper does not reach to registration sensor or internal feed sensor)
-J-3101/J-3102/J-3120
This symptom may occur on printing the thick paper (more than 200gsm) and on printing/after
printing the paper with much paper dust.
(Especially pay attention for embossed paper and rough paper.)
(2) Cause
Paper dust accumulates on the paper feed roller and feeding power is reduced.
Especially this symptom may occur while printing thick paper if the previous paper is special
paper containing much paper dust.
(3) Solution
Clean each paper feed roller on paper feed unit and on the main body. .
If you find a roller with paper dust, check all paper feed rollers in the conveyance path.
Clean the roller if it is coated

with paper dust.
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181
2.1.21. Corner folding at the paper leading edge on wide paper
(1) Symptom
When printing on wide paper, corner folding in downward may occur at the paper leading edge.
- It tends to occur on wider size SRA3(width 320mm) or more.
- It tends to occur on thin paper less than 128gsm.
- It tends to occur if the paper got moistened.
(2) Cause
Leading edge of paper are caught by fuser exit guide at the front or rear where is the area
without separation claw due to the separation air.
The wider the paper width
is, the easier the paper
d t hitt t id
The wider the paper width than separation

claw, the more the edges front and rear sink.
And it tends to sink when the paper stiffness
is lower.
Paper path
182
(3) Solution
(a) Adjust the fusing separation air level setting.
2. Reduce the air level by [Fusing Separation Air Level Setting]
[Machine] → [Paper Setting] → [Change Set] → [Expert Adj.]
Recommendation level : 4
NOTE: If the level reduced, paper wrapping jam tends to occur due to weaker separation
force.
(b) Adjust the fusing temperature setting.
[Service Mode] → [System Setting] → [Software DIPSW Setting] → DIPSW1-0:1
2. Reduce the fusing temperature by [Upper Fusing Roller Temperature].
[Machine] → [Paper Setting] → [Change Set] → [Expert Adj.]
Reduce the temperature gradually until -10 degrees. (Maximum -20 degrees)
To confirm the fixing ability, print 20 sheets of No.69 chart. Check that no poor fusing
occurs.
NOTE: Toner peel off may occur if the temperature reduces too much. The setting
should be adjusted with confirming image quality.
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183
2.1.22. Wrinkle on thin paper at trailing edge to feed direction (on
180 to 230mm width paper)
(1) Symptom
Wrinkle in feed direction may appear at the trailing edge of thin paper when the feed tray is
PFU.
(Thin paper: Coated paper up to 128g/gsm, Uncoated paper: up to 91g/m2)
・The symptom tends to occur when the paper width (in CD direction) is approx. 180mm
to 230mm.
・The symptom more often occurs when the bottom tray feeds paper.
F d Di ti
(2) Cause
When the corrugation is formed at the paper feed and if it is kept until the entrance of the PFU
registration section, the PFU pre-registration loop may not be formed properly as it is not formed
along the conveyance guide. If too much loop is formed, the wrinkle occurs at the registration
roller section.
(3) Solution
1. Change feed tray
When the symptom occurs at the bottom tray, use the upper or middle tray.
2. Reduce the pre-registration loop amount till the wrinkle is reduced.
When 2 or 3 feed units are connected, also reduce the pre-registration loop amount at
respective connecting part as needed. For example,
For Tray 1: Adjust Tray 1.
184
For Tray 6 (2n PFU): Adjust Tray 6 and connecting section of the 1st PFU.
For Tray 9(3rd PFU): Adjust Tray 9 and connecting section of the 1st PFU and the 2nd PFU.
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185
2.2 Troubleshooting by using CSRA
2.2.1 J-16xx (CSRA approach)
(1) Symptom
J-16xx occurs.
(2) Cause
There are plural probable causes. List up the probable causes using the CSRA.
(3) Solution
The CSRA determines the entire state of a machine from the acquired data then displays a list
of the probable causes with the solution in the order of higher probability on the PC or mobile
screen.
Try the solution from the top of the list. When the he symptom is not solved, go to the next item
1. Press the Administrator Call.

*[Setup menu] -> [Administrator settings] -> [System linkage] -> [Administrator Call]
Note
When J-16xx has occurred, please press the [Administrator Call] button within the same day.
Otherwise, the JAM information is not sent to CSRA system because JAM information is cleared
from the machine after sending the daily report.
2. Access to the following URL of CSRA(CS Remote Analysis) after 5 minutes. (It takes max. 5
minutes for CSRA system to register data.)
https:/ / csra.konicaminolta.jp
Note
* To login the CSRA, you need to enter your User ID and Password.
For more information, please refer to TNBT1600039 *
186
PC View Mobile View
3. Select [Troubleshooting] button.
PC View Mobile View
4. Select [Sales Office], [Model], [S/No] and [Period] in search items. And press [Apply].
PC View Mobile View
187
5. After checking the date time of the search results, select the trouble that applies from the
drop-down list of [Symptom] for troubleshoot and press [Apply].
PC View Mobile View
6. Check the machine status from top priority items indicated by an arrow and select the
applicable state from the drop-down list at the right side. (Cause and solution are displayed
in the order of a higher probability.)
PC View Mobile View
7. Being selected, the next item is displayed. Select the check items in order, check the cause
and the countermeasure for the item displayed at the very end and conduct the measure.
188
PC View Mobile View
8. Record the result of the tried solution

・Select the result from the drop-down list of [Interaction Item] below.
・Describe the detail of the measure you applied in the [Description] area.
・After entering, press [Register].
PC View Mobile View
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189
3. Machine Troubles
3.1 Control
3.1.1. Highlight automatic adjustment does not complete
normally after trying several times
(1) Symptom
Though performing Highlight automatic adjustment, it does not success:
Service mode [Machine Adjustment] → [Quality Adjustment] → [Gamma Curve Adjustment] →
[Highlight Automatic Adj.].
(2) Cause
Some of image cannot be adjusted with Highlight automatic adjustment if it is outside of
adjustment range.
(3) Solution
The maximum number to repeat Highlight automatic adjustment should be 5 times.
If the adjustment does not complete normally, perform Highlight adjustment instead.
Perform [Highlight Adjustment] only for the screen failed to adjust with the automatic adjustment
in 5 screens
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190
3.1.2. Print job is not accepted while machine indicates
dehumidifying
(1) Symptom
The machine indicates dehumidifying and print job is not accepted for a while.
Optional HT-503(PF602m)/HT-506(PF707) is equipped.
(2) Cause
When dehumidifier heater is installed to the tray to enhance coated paper feeding ability under
high humidity environment (humidity is 56% or over), printing is not accepted until the sensor in
the tray detects certain temperature with the default setting.
For example, even dehumidifying completes once then the tray is pulled out, “dehumidifying” is
displayed.
(3) Solution
Change the setting of DipSW18-4 Print during temperature control by dehumidifier heater from
0: Prohibited → Allowed
The machine receive print job even during the warming up of dehumidifier heater.
Note
• Since dehumidifying operation does not complete, no feed jam of the coated paper under
high humidity tends to occur.
• Even under high humidity environment, no feed occurs mostly on coated paper.
Therefore, dehumidifying is performed only for coated paper.
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3.2. Error code
3.2.1. C-2451, C-2452, C-2453 and C-2454 occur
(1) Symptom
C-2451, C-2452, C-2453, C-2454 or carrier attachment may occur when performing the Toner
Density Sensor Init adjustment at developer replacement and machine setup.
(2) Cause
The charging corona unit is not installed correctly.
The charging corona unit is not installed or half installed. (Charging output OFF)
→Since the drum cannot be charged and machine keeps creating solid image, the toner
density is largely reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output ON)
→Since the drum potential is low and machine keeps creating image, the toner density is
reduced and SC occurs.
-The charging corona unit is half installed. (Charging output ON / Grid output OFF; not fitted
firmly)
→The drum is abnormally charged and carrier attaches.
(3) Solution
Please check charging corona’s fitting condition at the machine setup, developing unit /
charging corona replacement and cleaning.
Firmly set the charging corona unit until it is locked at the upper position.
However, be careful so as not to transform with strong push.
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3.2.2. C-3102 ADU wiring connector is disconnected
(1) Symptom
C-3102 occurs because a connector for ADU wiring (A50UN155/N156) is disconnected.
(2) Cause
By repeating the pulling out and pushing back the ADU mount, A50UN188 may get tensed too
much and is caught by the connector for the A50UN155/N156 wirings. Consequently, it is
disconnected and C-3102 may occur.
(3) Solution
1. Move the red binding band for the A50UN155/188 to left side by 10 to 20mm (blue area)
from the base line as shown in the figure.
2. Seat the A50UN188 connector to rear side and the A50UN155 connector to front side.
To see the position easily, remove the wiring protection cover and the process mount cover.
[Top view]
193
[Rear view]
88
Note
When the red binding band for A50UN155/188 is at the right from the blue area, move the
wirings to the arrow indicated direction.
When moving the wirings, intermediate conveyance guide plate should be removed.
194
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3.2.3. C2455/C2456/C2457/C2458 Toner density abnormality
(High density) occur
(1) Symptom
C-CodeC2455(Y)/C2456(M)/C2457(C)/C2458(K)（
Toner high density abnormality）occur.
(2) Cause
During long-run low coverage print, Toner charge is deteriorated due to lubricant attached to
toner. Developer level became deteriorated due to Toner charge deterioration and Toner
density sensor judges low after that Toner supplied.
It rotates above, Toner density becomes high.
After that, Toner high density occurs as Toner density sensor judges high, attached lubricant
toner is consumed, Toner charge and Developer level becomes normal.
(3) Solution
1．Replace Developer which occurred C-code.
2．Execute toner band creation function(YMCK 5%).
When the less than YMCK 5% coverage is printed continuously, toner band is created on
the intermediate transfer belt to keep minimum coverage becomes YMCK 5%.
Toner band
Dip SW Set Default
creation
104-0 1 0
YMCK : 5%
104-1 1 0
Side effect: Toner band creation setting reduces the productivity (Reduce by max 10% for
A4 conversion) and increases toner consumption at low coverage printing.
When the intermediate transfer CL blade count reaches more than half,
the cleaning failure may occur.
Note
To prevent 2nd transfer roller getting toner dirt from toner band, change the DIPSW for 2nd
transfer unit pressure release setting.
DIPSW103-7 : 1 (Default: 0)
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3.3. Others
3.3.1. Options cannot be recognized. System configuration
display without options
(1) Symptom
If replacing the option unit and the large connector is disconnected immediately after the main
power is off, the control board of the option unit may be damaged. If this occurs the operation
panel displays the system configuration without the faulty option.
(2) Solution
Last of all, disconnect the large connector when you detach the option unit. First of all, connect
the large connector when you attach the option unit.
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3.3.2. How to eject developer
(1) Outline
When the developing unit caused image failure occurs, eject the developer using the developer
charger, referring to the following procedure.
Developer charger (coupling D)：A50U3436
Input
(2) Procedure
1. Remove 2 screws and release the claws (4 positions) on cover
2. Disconnect the connector and hook the wirings to the gear cover.
Hook the wirings
3. Upside down the unit so that the developer roller comes to the top. Eject the developer
Eject the developer
4. Insert the developer charger jig then rotate arrowed direction (clockwise) in the following
198
photo, to drop the developer attaches to the developing roller and around inside the unit.
Repeat the step 3. (Never rotate counterclockwise direction.)
(3) Other use example

Screwdriver can be connected with the developer ejection jig for easier rotation.
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3.3.3. Image shift
(1) Symptom
Image is off-centered by 5mm to machine front direction. Timing, vertical zoom is extremely
out of alignment.
(2) Cause
(a) Shifting to machine front by 5mm
Paper dust etc attaches to the surface of centering sensor and the sensor mis-detects the
paper position. Consequently, the registration roller is moved by maximum distance and
the image is shifted to front side by 5mm.
Normal 5mm shift to machine front
Feed Feed
direction direction
Image shift
(b) Lead edge timing or CD-magnification is extremely out of standard

Paper dust attaches to the surface of centering sensor and the sensor mis-detects the
paper position. Consequently, the margin at the lead edge becomes wider.
Normal Margin at lead edge becomes wider
Feed Feed
direction direction
Image shift
(3) Solution
Clean the centering sensor and lead edge detection sensor to remove the paper dust. Also
clean the registration roller, registration roller dust remover and all conveyance rollers. It is to
prevent the attachment of the paper dust to the sensors.
200
1)
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3.3.4. Note for the developing shutter installation work
(1) Symptom
Following is the important points to fit the shutter to the developing unit at service visit.
If it is not installed correctly, the shutter does not close completely and the toner may spill.
Make sure to install correctly and check it slides smoothly.
(2) Solution How to install developing shutter
1. Remove the tape
2. Clean the toner outlet
3. Attach the spring
202
4. Tilt the shutter aslant then gently press down the seal on the shutter.
5. Return the shutter to horizontal position. Insert the shutter while pressing the spring by the
prolusion of the shutter.
6. Open and close the shutter 5 times and check if it slides smoothly.
Note
In case the shutter does not close, pull out shutter while lifting up the claw, and go back to step 2.
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3.3.5. Productivity decrease at first in the morning under low
temperature, low humidity
(1) Symptom
Productivity decreases first in the morning under low temperature and humidity. (Changed from
high speed to low speed)
(2) Cause
C1070 series decreases the speed by one step when the necessary voltage capacity to supply
nd
current to the 2 transfer section is not available. It may occur when turning ON the power
st
switch 1 in the morning under low temperature and low humidity environment + roller count
reaches later half.
When the machine is in the state, the middle speed is applied for the thin paper printing until
starting the next job and productivity decreases.
(3) Solution
By changing the following DipSW, the speed down can be released.
DipSW 5-2 = 0: Speed down depending on the cases (Default)
nd
1: No speed down due to the 2 transfer output shortage
Note
The setting does not affect to the mode which decreases speed to keep fusing ability.
Depending on the case, color change due to poor transfer may occur.
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3.3.6. Release of productivity down mode for small size print
under high temperature (Adjustment of toner band
creation cycle for cleaning blade)
(1) Symptom
When the internal temperature is 35ºC and over and paper width is less than 260mm, the
120mm size toner band (30mm of each color x full length in machine front to rear direction) is
created at every approx. 50 pages. So, the productivity is reduced to approx. 97%.
(2) Cause
Small size print under high internal machine temperature promotes the intermediate transfer
cleaning blade wearing. So, toner band is created in shorter interval to prevent too much
wearing.
(3) Solution
When the productivity has the priority over the life of intermediate transfer cleaning blade, the
toner band creation cycle can be change. (The cleaning blade wears earlier)
DipSW Settings
Toner band creation interval can be changed by the following setting.
Priority on For high For narrow size
DipSW For A4 width
productivity temperature paper
20-3 0 1 0 1
20-4 0 0 1 1
1. For A4 size print (Default setting) Toner band creation interval (by the mileage of the
belt)(Unit: mm))
Paper width
Internal
260mm and Less than Remark
temperature
over 260mm
35 ºC and
270,000 13,500
over
Default setting
Less than 35
270,000 270,000
ºC
2. Priority on productivity
Paper width
Internal
temperature
over 260mm
35 ºC and Productivity has productivity. Toner
270,000 270,000
over band is reduced.
Less than 35 However, the early wearing of the CL
270,000 270,000
ºC blade would occur.
Note
The grayed hatched [For high temperature] and [For narrow size paper] is the very individual
action and not described in the service manual. Please understand the content well before
using the setting.
3. For high internal temperature (& for wide size)

Paper width
Internal
temperature
over 260mm
35 ºC and
13,500 13,500 ・When the temperature increases,
over
205
the wearing is promoted.
・ When the wide size is printed after
Less than 35
270,000 270,000 continuous print of A4size, CL blade
ºC
wearing is promoted at the area
outside of A4 size.
4. For narrow paper

Paper width
Internal
temperature
over 260mm
35 ºC and When the narrow paper is used often and
270,000 13,500
over the wide paper is used occasionally, the
Less than 35 wearing outside of the paper width may
270,000 13,500 be promoted.
ºC
Comparison of the productivity (Reference)
1. Comparison with the predecessor model (Default setting)

Paper width
Internal
temperature
over 260mm
C1070 series 100% 100% or 97% Productivity is the same or higher on
95% C1070 series for all conditions than
C7000 series 100% or 99%
C7000 series
2. Degas productivity by toner band creation cycle

Toner band creation cycle
Remark
13,500 270,000
Productivity 97% 100%
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3.3.7. ADU MT lever is very hard to release
(1) Symptom
ADU MT lever is hard to release and lock. Consequently, it is difficult to pull out and push
back
the ADU MT.
Locked
Released
(2) Cause
The stopper material attached to the main body got deformed and the lock cannot be set and
released.
(3) Solution
Replace the following part.
P/No: A50U105000
207
1. Pull out ADU mount
2. Remove the stopper part (A50U105000). (Screw x 2pcs)
Insert the screwdriver from this space.

If the work is difficult, remove the ADU MT.
Stopper part
(A50U105000)
Remove 2 screws.
3. Replace the stopper part.
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3.3.8. Working noise of the tacking fan in the charge control
unit
(1) Symptom
Depending on paper setting, Working noise of the tacking fan in the charge control unit may
become loud.
(2) Cause
Tacking fans cools down paper from the charging control unit to prevent tacking (Sticking of
toner and paper or toner and toner)
The level of air from the fan is decided by paper type. For some paper type, the tacking fan air
level is set high and the fan sounds loud.
(3) Solution
When the operation noise of the tacking fan is felt too loud, it can be decreased by change
setting from auto to weak.
Note
Following side effect is expected to occur.
Tacking (Sticking of toner and paper or toner and toner) may increase.
But the effect may be not much when stacking volume is low or/and ambient temperature
is low.
When a finisher is connected directly to the main body without RU, dehumidification of the
conveyance path may not be enough. Consequently, the due condensation may occur at
guide plate and may drop on paper.
But the effect may be not much when the ambient temperature is not low.
Select [weak] and reduce the tacking

fan air.
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4. Options
4.1 PF-707
4.1.1. Multi-feed of Plain/Fine paper under high temperature and
high humidity
(1) Symptom
Under high temperature and high humidity environment, when very smooth surface plain paper
or fine paper (Smooth finished etc) is fed, the multi-feed occurs.
(2) Cause
As well as coated paper, when the surface is very smooth and moisture attaches to the surface,
paper tends to stick with each other.
(3) Solution
(1) Set the Dehumidify heater setting to Compulsively ON.
[Utility]→[User Setting]→[System Setting]→[Paper Tray Setting]→[Dehumidify Fan Heater
Setting]→[Fan Heater Control (Tray**)]→[Compulsively ON]
(2) Apply lock to the side guide

When the dehumidifying heater is not installed or the fan heater compulsively ON setting is
not enough, use the side lock as mentioned below.
• Lock the side guide
• Lock position is following 2 locations (front and rear)
Side guide unlocked Side guide locked
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4.1.2. PF-707m Wrinkle on paper
(1) Symptom
When the thin paper (up to 91g/m2) is fed from PF-707m, the wrinkle appears at the trailing
edge of the paper.
The symptom occurs more often when the Tray 5 (bottom tray) is used and at the 1st page
of a job. (Less occurrence from Tray 3 and 4 (top and middle trays))
PF-707m
Occur at the trailing

edge of the paper.
(Random position in
the CD)
(2) Cause
(a) Wrinkle depressing ability is lowered by the wearing of PFU registration roller.
(b) PFU horizontal conveyance roller/1 and 2 gets worn and the speed difference occurs
between registration roller.
At the Tray 5 (bottom tray), the paper lead edge posture is more unstable than Tray 3 and
4 and the symptom occurs more often and worse.
(3) Solution
1. Change tray
When the symptom occurs at Tray 5 (bottom tray), use the Tray 3 (top tray) and Tray 4
(middle tray)
2. Change pre-registration loop amount

Reduce the setting value of the respective tray's pre-registration loop till the symptom
isimproved.
For Tray 6 (2nd PFU)]: Adjust Tray 6 and 1st PFU Connecting part.
For Tray 9 (3rd PFU)]: Adjust Tray 9, 1st PFU Connecting part and 2nd PFU Connecting
part.
For MB Bypass tray (PFU+MB+LU): Adjust Bypass and Bypass Connecting Part
For LU Tray (PFU+MB+LU): Adjust Tray 6 and Tray 6 Connecting Part.
211
Pre-registration Adj. is accessible from following:
[Service]→[Machine Adjustment]→[Printer Adjustment]→[Pre-registration Adj.]
[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert
Adjustment]→[Printer Adjustment]→[Pre-registration Adj.]
3. Replace PFU registration roller and horizontal conveyance rollers 1/ and /2.
Replace all of the 3 rollers as a set. The rough indication of the replacement is
around 1 million pages feeding.
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4.1.3. PF-707m Paper skew of small size
(1) Symptom
When small size is fed (the auxiliary guide applied size), paper skew becomes larger.
(2) Cause
In case the auxiliary paper guide is used, when the air blows, the paper gets on the gap between
belt unit and auxiliary guide.
(3) Solution
Insert the PET sheet to block the gap between belt unit and auxiliary paper guide.
Attach the PET sheet referring to the following procedure.
- PET sheet attachment procedure -
1. Remove the small cover.
Pull out the tray to modify and remove the front cover (2 screws)
Small cover
2. Remove the auxiliary lift up plate (one each at front and rear)
Remove the auxiliary lift up plate, one each at front and rear (one screw each)
Remove the auxiliary lift up plates.
213
3. Temporarily fix the PET(190x20(mm)).
Be sure to attach the PET sheet to the auxiliary guide at machine rear first.
Pull out the auxiliary guide machine rear.
Peel off the release sheet of the PET and temporary attach the top part.
While the temporary attachment, the top 2 to 3mm should protrude as shown below.
Base
line
4. Set the side guide at the most inner position. (Narrowest width)
214
5. Decide the distance between PET and paper feed suction belt.
While looking through the window which is prepared at step 1, slowly insert the tray until the PET
attached at step 3 approaches to the nearest position from the paper feed suction belt (should not
contact). Target is less than 0.5mm. However, if the PET sheet contacts with the belt, the belt
breaks.)
If the PET contact with the belt, reduce the protruding distance.
6. After deciding position at top position, attach rest of the PET sheet to the bottom.
7. Attach PET to front side

Repeat the step 3 to 6 work for the auxiliary guide.
8. Reinstall the removed parts

Attach the auxiliary lift up plates removed at step 2 and tray small cover removed at step 1.
Note
When the thin paper (up to approx. 90g/m2) is fed, the edge of paper may be caught by the PET
sheet and chain feed or multi-feed may occurs.
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4.1.4. PF-707m Corner fold (dog ear) and conveyance JAM of
small size
(1) Symptom
When using the small size (Width near to B6S, 5.5x8.5S), the corner of the lead edge side is
folded (front side is folded down side)
Caused by the corner folding, conveyance JAM occurs at the downstream of the PFU tray exit.
Corner folded PFU Exit

location conveyance
section
Feed direction
(2) Cause
When the edge of the paper is not suctioned by the belt, this part sags due to the air from the
lead edge.
When the paper is conveyed with this state, the paper edge hits the tray and the paper corner
are folded.
Or largely skewed paper in the tray is fed and causing JAM or image skew to occur at PFU and
main body conveyance section
The symptom occurs only with the paper which cannot be suctioned (B5S, 5.5x8.5S etc)
(Indicated in red line in the figure below)
st nd
If the edge of the 1 sheet is lifted up by the floating 2 or later sheet, the symptom does
not occur. (Blue line in the photo below)
Suction belt unit
1st sheet
(Not 2nd or later
occurring) st
1 sheet sheets
(dog-ear occurs) (lift up the 1st
sheet)
The condition symptom tends to occur

nd
High humidity environment (moisture slows down the 2 and later paper to float)
Paper weight 91g/m or less of Plain paper and 158g/m2 or less of carted paper
2
(especially, when it is not stiff enough, the edge of paper sags)
(3) Solution
To reduce the power to push down the paper edge, set 1 or more step(s) lower value for the
216
Lead Edge Air Level Setting than Auto setting.
[Machine]→[Paper Setting]→[Change Set]→[Air Assit]→[Manual]→[Lead Edge Air Level

Setting]
See paper behavior and decide the optimum value.
Feed direction
From Machine front side view
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4.1.5. Thick paper jam due to multi-feed
(1) Symptom
・Multi-feed jam may occur on thick paper (257gsm or heavier) .
JAM code: J-1610
J-1646
* When the paper inside the tray forms convex toward the bottom of the tray, curl tends to
occur.
(2) Cause
nd
・The lead air lifts up the 2 and later sheets causing multi-feed.
Feed direction
Lead air
(3) Solution
・Fit the attachment (A92WA97A) for the thick paper.
Thick paper attachment 1st sheet 2nd sheet
Note:
When the thick paper attachment is fitted, following jam may occur.
JAM code: J-1618/1620/1622.
In that case, remove the thick paper attachment then take the countermeasure mentioned
in the
"Pickup jam clearance workflow"
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4.1.6. Wrinkle on thin paper at trailing edge to feed direction
(1) Symptom
Wrinkle in feed direction may appear at the trailing edge of thin paper (up to 91g/m2).
• Symptom tends to occur when the paper source is other than Tray 5 (Bottom tray of the
1st PFU)
• Occurrence location is at the phase of the edge of the PFU registration roller.
(Refer to the figure below for the A3 occurrence position)
• Tends to occur in high temperature and high humidity environment
• Tends to occur when the paper weaving direction is long grain to feed direction.
Wrinkle location
(2) Cause
1. When the paper entering timing to the registration rollers is faster at the center than
edges, the paper conveyance speed differs between center and edges.
219
Center
Registration roller
2. When the paper is fed forming upward curl, the center of paper reaches to the nipping
part of the registration faster than paper edges. It may cause paper wrinkle.
Feed Direction
Upward curling paper
Comparison of the upward curl paper and non-curling paper path
Cross section Cross section Upward curling paper

at center at edge Non-curling paper
Upward curling Non-curling paper

(Wrinkle in FD tends to
occur)
(3) Solution
1. Change feed tray.
If the symptom occurs other than Tray5 (bottom tray) of the 1st PFU, use Tray 5.
2. When the paper forms upward curl, set the paper upside-down.
220
3. Reduce the setting value of the respective tray's pre-registration loop till the symptom
isimproved.
For Tray 6 (2nd PFU)]: Adjust Tray 6 and 1st PFU Connecting part.
For Tray 9 (3rd PFU)]: Adjust Tray 9, 1st PFU Connecting part and 2nd PFU Connecting part.
For MB Bypass tray (PFU+MB+LU): Adjust Bypass and Bypass Connecting Part

[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Printer
Adjustment]→[Pre-registration Adj.]
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4.1.7. Light hitting mark at paper edge at PFU Registration PS
phase
(1) Symptom
When the paper source is other than Tray5 of the 1st PFU, the hitting mark appears
at the edge of the paper.
• Subject tray: Other than PFU Tray5

PFU Tray3/4/5/6/7/8/9/10 and 11
MB-508
LU-202XLm
• Occurrence position: PFU registration phase
297mm (A3）width paper: around 130mm from the paper side (machine front side)
11inch (279.4mm) width paper: 120mm from the paper side (machine front side)。
• Hitting mark appearing side
Simplex: Leading edge of the non-image side
Duplex: Trailing edge of the Page-2
• Width of mark: 2 to 10mm
• Condition problem tends to occur
・Paper weight 75 to 128g/m2
・Paper sheet cutting surface is not neat.
Around
10mm
Around 2mm
(Light mark)
Hit mark occurrence position Hitting mark
(2) Cause
st
1. When the paper is fed from trays other than Tray5 of the 1 PFU, while it is conveyed to
the PFU registration, it enters the opening for the PFU registration PS. Consequently, the
downward convex is formed and it contact with the registration roller.
2. The reaction force from rubber roller to the paper edge generated at PFU registration.
222
Mark
occurs
here
- 1st PFU upper middle trays path Paper

- 2nd and 3rd feeder path
- PFU bottom tray path
Loop space guide/Up
Loop space guide/Lw
Registration Registration
roller roller Registration
Conveyance PS Opening
Registration PS Opening
Guide LW
PFU Cross section Registration PS opening window
Upstream view
Registration PS
Paper
Downward convex contacts Registration roller

with registration roller
Viewing registration PS from the upstream of the paper feed
(3) Solution
1. Change the pre-registration loop amount of each tray.

Reduce the setting value of the respective tray's pre-registration loop till the symptom is
improved.
nd st
For Tray 6 (2 PFU)]: Adjust Tray 6 and 1 PFU Connecting part.
For Tray 9 (3 PFU)]: Adjust Tray 9, 1 PFU Connecting part and 2nd PFU Connecting part.
rd st
For MB Bypass tray (PFU+MB): Adjust Bypass and Bypass Connecting Part

[Utility/Counter]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Printer
Adjustment]→[Pre-registration Adj.]
2. Change paper set direction

If possible, set the paper upside-down.
(It is effective when the paper edge bur is downward)
223
3. Change paper source tray
If possible, change the paper tray to Tray5 of the 1st PFU.
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4.1.8. Horizontal conveyance jam at feeding thick paper
J-1624/1814/2014
(1) Symptom
When feeding 300gsm or heavier paper from the Tray 3 or 4 of the 1st PFU, all trays of
the 2nd PFU or the 3rd PFU, the jam, not reaching to off centering timing PS or horizontal
conveyance PS/2 may occur.
Subject JAM code

Feeding from the 1st PFU: J-1624
Feeding from the 2nd PFU: J-1814
Feeding from the 3rd PFU: J-2014
(2) Cause
Depending on the paper surface friction force, while the very stiff paper is passing the curving
part of paper path, it may slip at the registration roller section.
PFU Cross Section
(3) Solution
1. Change paper source tray

Use Tray5 (Bottom) of the 1st PFU.
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4.2. LU-202XL
4.2.1. No feed JAM/ Paper skew when feeding a western style
envelop (when use MK-746)
(1) Symptom
In combination with MK-746 and the specific size of the envelope, the no feed JAM (J-1501) or
the paper skew may occur.
(2) Cause
When the both sides of leading edge of the envelope is curled upward, it contacts with the edge
of the paper feed guide plate of the tray and generates friction. Consequently, the no feed JAM
or the paper skew occurs.
LU pickup roller
Feed guide plate level
Envelop of
reading edge
convex down MK-746
MK-746 Bottom auxiliary
Side view of leading
Bottom auxiliary guide
edge
plate
(3) Solution
Do not use the bottom auxiliary plate for the envelope when the sides of leading edge curls
upward.
Correct the curl by hanging the both sides of the

leading edge.
Both corner of around last paper are not hung by the effect of corrugation.
226
Place the envelope on the flat location to check the leading edge curl.
Add the Bottom auxiliary plate
Convex down curl
Do not add the Bottom auxiliary plate
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4.2.2. LU-202m/LU-202XL/202XLm J-1501(No feed Jam) occurs
when the thick paper and the coated paper is fed.
(1) Symptom
J-1501 (No feed JAM) occurs feeding from LU-202m/LU-202XL.
Paper does not go over the paper stopper plate. Or paper stops just after feed roller nips.
(2) Cause
When paper curls or using the air-flow separation is used, the paper does not reach to the
expected position and cannot get over the stopper plate.
(3) Solution
Turn the paper stopper plate upside down.
It makes the paper go over the stopper more easily because, the angle of separation section is
lowered and the position from the paper top to the top of the paper stopper plate is lowered.
Down-pointing arrow
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4.2.3. LU-202m/LU-202XL/202XLm J-1502(No feed JAM) occur
when feeding coated paper
(1) Symptom
J-1502 (No feed JAM) occurs when feeding coated paper from LU-202m/LU-202XL/202XLm
(2) Cause
Paper cannot reach the pre-registration roller, as the paper feed power of the paper feed roller
becomes lower when the component of the coating attaches to the roller.
Pr
(3) Solution
Feed paper to the pre-registration roller with the help of the pickup roller.
Change the DIPSW171-1 from 0 to 1.

[Service Mode]→[System Setting]→[Software DIPSW Setting]→DIPSW171-1:1 (ON).
DIPSW171-1: 1 Control
When the Air assist is set to ON
At starting to feed paper, "Pick up roller" goes down
When the paper reaches "Pre registrations sensor" (when "Pre-registration roller" nipped),
"Pick up roller" is released.
DIPSW171-1: 0 Control (Default)

At starting to feed paper "Pick up roller" goes down.
When the paper reaches "Pre-registrations sensor" (when "Paper feed roller" nipped) ,
"Pick up roller" is released.
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4.2.4. LU-202XL/202XLm Black Line at 104mm, 208mm from
leading edge 614mm from trailing edge or narrow trailing
space (magnification defect)
(1) Symptom
When the thick long paper more than 217gsm is fed from LU-202XL, black line occurs at
104mm and 208mm from leading edge, and 614mm from trailing edge. Or the blank area at
trailing edge becomes narrow.
614m
BK Line
Narrow
trailing
space
104m
208m
(2) Cause
The pre-registration roller of LU assists to feed long paper more than 217gsm.
At that time, if the speed is different between main body registration roller and the LU
pre-registration roller, the symptom occurs.
Black Line
104mm from Leading edge: The 1st transfer position shifts when the leading edge
enters to the 2nd transfer roller.
208mm from Leading edge: The write position shifts when the leading edge enters
to the 2nd transfer roller.
614mm from trailing edge: Rollers speed change when the paper exits the
pre-registration roller and paper bounces up.
Blank area at the trailing edge is narrow (magnification error)
When the LU pre-registration roller pushes paper too hard, it slips at the main body
registration roller and the image stretches, then the blank area becomes narrower.
(3) Solution
Following adjustment is effective for BK line and narrow blank area at tailing edge.
Set to minus direction on [LCT Banner Paper Regist. Speed Adj. ] of [Expert Adjustment].
[Utility]→[Administrator Setting]→[System Setting]→[Expert Adjustment]→[Printer Adjustment]
→[LCT Banner Regist. Speed Adj.]
Adjust every -5 steps from 0 (Default) up to -15 steps.
Be sure to check the print image for every setting change at [Print mode]
This adjustment has effect on BK line 104mm and 208mm from leading edge when it is worse
than Image of the normal paper size.
If BK line occurs on the normal paper size, at first conduct countermeasure of [Line or banding
on image due to speed change (Shock noise) ].
Table of contents
230
4.2.5. Multi-feed jam of coated paper (J-1510)
(1) Symptom
When the coated paper is fed from LU-202XLm, J-1510 (multi-feed jam) occurs.
(2) Cause
The coated paper is hard to separate by the separation roller as paper friction is high.
（3）Solution
1. Feed from PFU
Use PFU with air separation with higher separation ability.
2. If the customer needs to use LU, change settings as follows. However, depending on the paper
condition, multi-feed may remain.
1. Turning ON the dehumidifying heater. (Turn ON manually if it is OFF by Auto setting)
2. Conduct the [Separation pressure adjustment] to reduce by 2 steps. (See below for
details)
3. Separate paper manually.
4. If the above is not effective, change paper set direction upside-down.
Reference: LU-202XLm Separation Pressure Adjustment

1) Remove the LU.
2) Move the hook of the spring [1] to the direction [3] by
2 steps of the indication.
Note
▪ The 5 tabs correspond to 5 pressure levels. When you
attach the hooked end of the spring to a tab on the [2] side,
the pressure raises.
When you attach it to a tab on the [3] side, the pressure
reduces.
Reducing pressure: Prevents multi-feed jam
Raising pressure: Prevents no-feed jam
▪ The spring force changes in increments of about 10%.
231
4.3. OT-510
4.3.1. J-7229 The paper trailing edge does not go out the paper
exit section (Connecting OT-510)
(1) Symptom
J-7229 occurs and the paper trailing edge does not get out from the paper exit.
Paper
FS paper path
Stop the paper as the

figure
(2) Cause
The paper sticks on the guide plate around the area between the horizontal conveyance to
paper exit conveyance of the OT-501 and timing delays. The symptom is remarkable when the
contact area between paper and the guide is large. .
The cause is
to the guide p
(3) Solution
Adjust the paper curl
with decurler setting
for reduce the contact
area.
Change the setting of

the Output Curl(Back
on Top) from Auto.
1. Change
DipSW1-0 to 1 to
display Expert Adj. to Paper Setting.
2. [Machine]→[Paper Setting]→[Expert Adj.]→[Output Curl (Back on Top}
Change from [Auto] to [+2].
Table of contents
232
4.4. FS-532
4.4.1. Irregular correspondence of the main tray exit
(1) Symptom
The exit unalignment in a main tray occur due to electrostatic adsorption or electrostatic
repulsion.
(2) Cause
The neutralizing effect of the neutralizing brush adopted as dirt of paper leading edge
correspondence may not fully be acquired.
(3) Solution
Replace of the neutralizing brush of a main tray exit part.
Change part relative table

Present Replace parts
A4F37179(Q'ty2) A4F38999 (Q'ty 2)
A4F37180(Q'ty 1) A4F38998(Q'ty 1)
Replacement procedure
1. The main power switch turned OFF.
2. Remove the FS-532 from system.
3. Remove the outer cover following "G Disassembling/Reassembling" of the service manual.
4.
・When PI-502 is connected PI-502
1. It removes, when PI-502 is connected.
Remove the cover(2 screws)
233
・When PI-502 is not connected
1. Loosen 2 screws.[1]
2. Remove the upper cover/Rt1[2] in the arrow-marked direction.
3. Remove the rear cover.

4. Remove 2 screws[1].
5. Open the front door[2], remove 2 screws [3] and then remove the upper cover/Rt2[4].
5. Remove 3 screws [1] and remove the upper cover/Fr1 [2].
234
6. Remove the front door.
Remove 7 screws [1].
7. Disconnect the connector [1] and remove the upper cover/Fr2 [2].
8. Remove 3 screws [1] and then remove the upper cover/Rr [2.]
235
9. Remove the upper cover/Md.
10. Remove 4 screws [1], and remove the sub tray [2].
11. Remove the exit part cover.
Exit part cover
236
5. Remove the 2 screws from the inside of a machine.
6. It removes, while rotating a cover.
237
7. Replace and stuck of the neutralizing brush.
Change part relative table
Present Replace parts
A4F37179(Q'ty:2) A4F38999(Q'ty:2)
A4F37180(Q'ty:1) A4F38998(Q'ty:1)
A4F37179⇔ A4F38999 A4F37180⇔ A4F38998
A4F37179⇔ A4F38999
Attachment standard
A B C
A section detail view
Punch mark standard
Sheet metal edge standard
B section detail view
Punch mark standard
Sheet metal edge standard
C section detail view
Punch mark standard
238
8. Assembly
Reinstall the preceding parts following the removal steps in reverse.
Table of contents
239
4.4.2. FS-532/OT-510/FS-612/FS-531 Solution of Condensation
under direct connection
(1) Symptom
Moisture drops on the paper or JAM occurs around paper exit under following machine
configuration.
FS-532/OT-510/FS-612/FS-531 are connected main body directly.
(2) Cause
Condensation around paper exit
This symptom is identified by checking surface of the paper exit. If it gets wet, this case
applies.
This symptom is related with ambient environment. It tends to occur under low temperature.
(3) Solution
(a) Print 100 sheets or more continuously.
(Guide plate become warm and this symptom disappear.)
(b) Turn on the main body tacking fan.

Humidity (moisture) of paper exit can be reduced by turning on the tacking fan on the
control panel.
Recommended setting
(Following is just reference, please set the optimum value around following.)
Following value is for ambient temperature 21-24 Celsius.

If temperature is lower than 21 Celsius, please set a little higher.
If temperature is higher than 24 Celsius, please set a little lower.
Air setting
Less than 105gsm basically it is no need, but if necessary 1 or 2
106-135gsm 2
136-176gsm 3
177-216gsm 5
More than 217gsm 3
(c) Change process speed

From High speed to Middle speed / From Middle speed to Low speed
Note
If air blow of main body tacking fan is too strong, JAM between main body and FS6 may
occur. (Especially, the thin paper may jam.)
If air blow of main body tacking fan is set stronger, fan noise may become louder.
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240
4.5. IQ-501
4.5.1. IQ-501, C-6A01
(1) Symptom
When Main body connects IQ-501 with VI-501, C-6A01 occurs (Only C2070/C3080 series).
(2) Cause
When the main body of C2070/C3080 series connects IQ-501with VI-511, C-6A01 may occur
due to static electricity from the display port connector at 4 locations.
Main Body
PRIPB Relay board

Cable Board(Front)
Cable Board(back)
(3) Solution
Attach Cover/A (A9PJ1385 ) and Cover/B (A9PJ1384) to connectors to prevent leakage of the
static electricity.
Corner of Black plastic
Attaching base for A9PJ1385: Corner of the black plastic (Blue lines).
1. Attach A9PJ1385 aligning to the corner of the black plastic, covering 2 sides.
2. Attach A9PJ1384 aligning to the corner of the black plastic overlapping A9PJ1385.
Covers are attached to VI-511 in factory from May 2017 production.
Table of contents
241
4.5.2. IQ-501 and MK-744C (Patlite), C-E002/E013
(1) Symptom
When Main body, IQ-501 and MK-744C are connected, C-E002/C-E013 may occur (only
C2070/3080 series)
(2) Cause
When static electricity enters between one light to another light of MK-744C, it may trouble
IQ-501.
Static
electricity
(3) Solution
Attach the protection PET sheet to cover the light to prevent entering of the static electricity.
Sheet/A A8731603
Protection sheet
Table of contents
242
4.6. DF-706
4.6.1. DF-706, [ADF Clean] icon appears
(1) Symptom
[ADF Clean] icon appears.
(2) Cause
a. The Scanning glass gets dirty.
b. ADF scan was not performed correctly because it is installed aslant.
(3) Solution
a. Wipe the scanning glass and the reading roller with the wipe cloth.
b. Conduct [Adjusting front side skew feed on dual scan document feeder], to finely adjust the
ADF position.
Adjust referring to the following excerpted service manual.
243
244
245
246
Table of contents
247
4.7. MB-508
4.7.1. Abnormal noise while coated paper feeding
(1) Symptom
When standard size coated paper is fed from MB-508, abnormal noise (squeaking noise)
occurs from feed roller and separation roller section.
It tends to occur in low temperature and low humidity environment.
Pick-up roller
Feed roller
Separation roller
MB By Pass cross section
(2) Cause
• The coated paper is slipping at feed roller and separation roller
• The friction co-efficient (μ) of the separation roller has changed due to the attachment of the
component from the coating
(3) Solution
1. Change feed tray
Use PFU trays
2. If customer needs to use bypass tray, clean the feed roller and separation roller
Refer to the "User's Guide" for the details of the cleaning.
Table of contents
248

AccurioPress C3070 Troubleshooting Guide - 2018-05. 2.0

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TROUBLESHOOTING GUIDE

CSB Support Operation div.

1. Image quality ...............................................................................................................................4

• Intermediate transfer belt

• 1st transfer roller

• Opposing roller (?)

• 2nd transfer roller

Fig 1: Toner filter box,

Drum cartridge stay

Fig. 3 Where to clean (inside machine) Fig. 4 Drum unit

Separation claw unit

Main body ceiling

4. Clean the toner at the paper path

A. Transfer guide plate/Lw

B. Paper path steel plate 1

○ C. Paper path steel plate 2

5. Clean the separation discharge unit with the blower brush.

How to classify the cause

2. Toner issue (environment dependent)

→ If this does not improve, go to “(c) Toner issue (environment independent)”.

3. Toner issue (environment independent)

(a) At tray setting, change the 2nd transfer output

(b) Change 2nd transfer output in the administrator setting.

[Machine] →[Paper setting] →[Change Set] →[Expert: Adj.]

(d) Optimize paper state

Main area of check and cleaning

Verticality feed unit ADU paper feed unit side

Paper feed direction Paper feed direction

Paper feed direction Paper feed direction

Apply countermeasure per pattern

2. Visually check the parts and replace a problem parts

(b) When line is cut in each color

(b) There is line on image crossing the paper feed direction

(c) There is no line but uneven density on the entire paper

3. Conduct [Highlight adjustment]

4. Conduct [Density Balance Auto Adjustment].

(d) Both line and uneven density can be seen

Paper feeding direction

• Developing unit caused line

• Drum scratch caused line

(b) Sharp white line appears in single color

(d) White line commonly appears on all colors

(e) White band commonly appears on all colors

(b) Developing unit caused line

(d) Foreign material in the laser beam path

(f) Transfer belt filming

(g) Fusing belt shifting range banding

2. Change of fusing temperature

Laser write position

2. In Expert Adjustment of Paper Setting, turn ON [Thick Bk mode] to ON.

• 257g/m2 or more : Select 217 to 256g/m2

4. Changing the screen type.

5. If the solutions are not enough,

(b) Excessive toner amount at 1st transfer

After passing solid part

2. Decrease development output from the expert adjustment.

Leading edge Trailing edge

2. Adjust fusing speed

Banding position Like Enlarged figure1 Like Enlarged figure 2

Enable drum tiny rotation mode

(b) Keep sub-power ON (Do not turn OFF sub-power switch)

(a) Symptom (a), (b) common

(b) Symptom (b)

(a) Symptom (a)