Test bank for Information Technology for Managers 2nd Edition by Reynolds

Test bank for Information Technology for Managers

2nd Edition by Reynolds

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-2nd-edition-by-reynolds/

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CHAPTER 6— COLLABORATION TOOLS

MULTIPLE CHOICE

1. A(n) _____ allows users to leave messages or read public messages that announce upcoming
events, new products, and changes in services as well as solutions to problems encountered using
the organization’s products or services.
a. electronic bulletin board
b. calendaring software
c. presence information tool
d. intermediate workspace

ANS: A
RATIONALE: An electronic bulletin board allows users to leave messages or read public messages
that announce upcoming events, new products, and changes in services as well as solutions to
problems encountered using the organization’s products or services. Organizations often add
bulletin board capabilities to their Web sites to attract a community of users and increase site traffic.

2. Why do organizations add bulletin board capabilities to their Web sites?

a. To create audio programs
b. To provide technical support
c. To increase site traffic
d. To upgrade system software

ANS: C
RATIONALE: An electronic bulletin board allows users to leave messages or read public messages
that announce upcoming events, new products, and changes in services as well as solutions to
problems encountered using the organization’s products or services. Organizations often add
bulletin board capabilities to their Web sites to attract a community of users and increase site traffic.

3. Which of the following is a collaboration tool used by organizations to keep visitors informed
about developments associated with the organization?
a. A shared workspace
b. Web conferencing
c. A presence information tool
d. An electronic bulletin board

ANS: D
RATIONALE: An electronic bulletin board allows users to leave messages or read public messages
that announce upcoming events, new products, and changes in services as well as solutions to
problems encountered using the organization’s products or services. Organizations often add
bulletin board capabilities to their Web sites to attract a community of users and increase site traffic.
Often the bulletin board is used to keep visitors informed about developments associated with the
organization.

4. A _____ is a Web site in which contributors provide ongoing commentary on a particular subject.
It is also used as a personal online diary or as a way to address current issues and local news.
a. wiki
b. blog
c. podcast
d. Webcast
ANS: B
RATIONALE: A blog is a Web site in which contributors provide ongoing commentary on a particular
subject. A blog is sometimes used as a personal online diary or as a way to address current issues
and local news.

5. Increasingly, organizations are using _____ externally for branding, marketing, or public relations
purposes.
a. corporate presence information
b. corporate podcasts
c. corporate blogs
d. corporate wikis

ANS: C
RATIONALE: A blog is a Web site in which contributors provide ongoing commentary on a particular
subject. A blog provides updates on organizational efforts, including new products and services.
Increasingly, organizations are using corporate blogs externally for branding, marketing, or public
relations purposes.

6. _____ can be a good way for a corporation to make itself appear more personable and appealing.
a. Corporate blogging
b. Corporate auditing
c. Corporate financing
d. Corporate training

ANS: A
RATIONALE: Increasingly, organizations are using corporate blogs externally for branding, marketing,
or public relations purposes. Corporate blogging can be a good way for a corporation to make itself
appear more personable and appealing.

7. Which of the following is true of the First Amendment of the U.S. Constitution?
a. It protects Americans from high tax rates and enables them to be eligible for federal insurance
policies.
b. It protects Americans’ rights to freedom of religion and freedom of expression.
c. It delays laws that affect employees’ salary increases from taking effect until after the next
congressional election.
d. It protects employees’ property rights and provides compensation in case the state takes over the
organization.

ANS: B
RATIONALE: The First Amendment of the U.S. Constitution protects Americans’ rights to freedom of
religion and freedom of expression. This amendment provides protection from potential actions by
the federal government. It does not apply to actions that private companies or individuals may take
if what the employee says is untrue and damages the organization or individual.

8. _____ allows people to capture and record scheduled meetings and events.
a. A firewall
b. Really Simple Syndication
c. A shared workspace
d. Calendaring software

ANS: D
RATIONALE: Calendaring software allows people to capture and record scheduled meetings and
events. It can also be used to determine the resource availability and schedule rooms and meetings.

9. Identify the collaboration tool used by organizations to determine the availability of team
members and to send email notifications and reminders for meetings and event participations.
a. Really Simple Syndication
b. Calendaring software
c. A Webcast
d. A podcast

ANS: B
RATIONALE:
Calendaring software allows people to capture and record scheduled meetings and events. The
software enables you to check the electronic calendar of team members for open time slots and to
send email notifications and reminders to meeting and event participants.

10. A project manager in Sam’s Inc. has to update his fifty-member team on an upcoming project. He
needs to schedule a meeting with all the members for this purpose. He finds it difficult to know the
availability of each member to schedule the meeting at a convenient time. Which of the following
collaboration tools will help the project manager to find the availability of the members?
a. Calendaring software
b. A podcast
c. A Web conference
d. Really Simple Syndication

ANS: A
RATIONALE: Calendaring software allows people to capture and record scheduled meetings and
events. The software enables one to check the electronic calendar of team members for open time
slots and to send email notifications and reminders to meeting and event participants.

11. Which of the following tools is used to send scheduled email alerts to remind individuals about
their upcoming tasks or assignments?
a. A Really Simple Syndication feed
b. Calendaring software
c. A podcast
d. Presence information

ANS: A
RATIONALE: Calendaring software provides immediate access to the schedule for all involved staff
members no matter where they are, via their personal computer or mobile device. In addition, the
software can also send scheduled email alerts to remind individuals of upcoming appointments.

12. _____ includes a number of technologies and products that allows remote access and remote
collaboration on a person’s computer.
a. Calendaring software
b. Instant messaging
c. Desktop sharing
d. Web conferencing

ANS: C
RATIONALE: Desktop sharing includes a number of technologies and products that allows remote
access and remote collaboration on a person’s computer. It can be used to provide technical support
and product demos.

13. Which of the following is true of a desktop sharing collaboration tool?

a. It determines resource availability and helps schedule rooms and meetings.
b. It provides technical support, on-demand customer support, and product demos.
c. It helps conduct collaborative meetings and live presentations over the Internet.
d. It provides users with the ability to see a colleague’s availability status.

ANS: B
RATIONALE: Desktop sharing offers desktop remote control, data backup, file sharing, remote
system administration, and on-demand customer support. It is an effective means to provide
technical support and product demos. A common form of desktop sharing called remote log-in
makes it possible for technicians to access users’ computers distantly to perform setup, training,
diagnostics, and repair.

14. John noticed that the touchpad of his new laptop was not working. He immediately called
customer service and explained the issue. The customer service technician deduced that a missing
software driver associated with the touchpad had caused the problem and fixed it by gaining access
to John’s laptop. Identify the collaboration tool used by the technician to resolve the issue.
a. A Really Simple Syndication feed
b. Remote log-in
c. Presence information
d. An electronic bulletin board

ANS: B
RATIONALE: Desktop sharing includes a number of technologies and products that allows remote
access and remote collaboration on a person’s computer. Remote log-in, a common form of desktop
sharing, allows users to connect to their computer while they are away from the computer.

15. Jeremy, a project leader in Cystope Technologies is asked to update the logs for several
employees in the afternoon on his day off, as the logs have to be dispatched to headquarters by the
end of the day. It is not feasible for him to travel to office and other employees are not allowed to
access his system as per company rules. Identify the collaboration tool that will help the Jeremy
access his system without going to the office.
a. Microsoft Lync
b. Instant messaging
c. Freemium model
d. Remote log-in

ANS: D
RATIONALE: Remote log-in allows users to connect to their office computer while they are away
from the office. Remote log-in makes it possible for technicians to access users’ computers distantly
to perform setup, training, diagnostics, and repair. All of these services are provided with no need
for travel by the user or the technician and without requiring the shipment of computers back and
forth.

16. A few project leaders of Zord Inc. started facing problems with their systems. The head
technician, who was on leave, was consulted. Since he knew the solution but visiting the firm was
not feasible, the head technician required access to their systems. Identify the collaboration tool
that would help the head technician in this scenario.
a. Remote log-in
b. A podcast
c. Calendaring software
d. A Webinar

ANS: A
RATIONALE: Remote log-in allows users to connect to their office computer while they are away
from the office. Remote log-in makes it possible for technicians to access users’ computers distantly
to perform setup, training, diagnostics, and repair. All of these services are provided with no need
for travel by the user or the technician and without requiring the shipment of computers back and
forth.

17. _____ makes it possible for technicians to access users’ computers distantly to perform setup,
training, diagnostics, and repair.
a. Instant messaging
b. Remote log-in
c. Presence information
d. Really Simple Syndication

ANS: B
RATIONALE: Remote log-in allows users to connect to their office computer while they are away
from the office. Remote log-in makes it possible for technicians to access users’ computers distantly
to perform setup, training, diagnostics, and repair. All of these services are provided with no need
for travel by the user or the technician and without requiring the shipment of computers back and
forth.

18. Which of the following is a benefit of a desktop sharing collaboration tool?

a. It minimizes the users’ downtime and enables them to return to productive work as quickly as
possible.
b. It provide users with the ability to see a colleague’s availability status and plan work flow
accordingly.
c. It allows participants to create and edit Web page content freely using any browser or wiki
software.
d. It provides ease of access to digital content that is of interest to project team members and work
groups.

ANS: A
RATIONALE: Desktop sharing includes a number of technologies and products that allows remote
access and remote collaboration on a person’s computer. Remote log-in makes it possible for
technicians to access users’ computers distantly to perform setup, training, diagnostics, and repair.
All of these services are provided with no need for travel by the user or the technician and without
requiring the shipment of computers back and forth. Such service minimizes the users’ downtime
and enables them to return to productive work as quickly as possible.

19. _____ is a one-to-one conversation in which one computer communicates with another for the
purpose of exchanging text and images.
a. A wiki
b. Really simple syndication
c. Instant messaging
d. A shared workspace

ANS: C
RATIONALE: Instant messaging (IM) is a one-to-one conversation in which one computer
communicates with another for the purpose of exchanging text, images, and more. It can be used to
send and receive brief text messages to provide updates and ask and respond to questions.

20. Which of the following is considered a vital feature of instant messaging services for a business?
a. Data backup
b. Remote system administration
c. Asynchronous communication
d. Ability to work on multiple platforms

ANS: D
RATIONALE: Instant messaging (IM) is a one-to-one conversation in which one computer
communicates with another for the purpose of exchanging text, images, and more. Important
features to look for in instant messaging applications for a business setting include the ability to
work on Windows and Mac computers and laptops as well as on Android and iPhone smartphones,
strong encryption of messages, and the ability to set up and make conference calls from within the
application.

21. Instant messaging is primarily used in a(n) _____ communications mode.

a. synchronous
b. asynchronous
c. isochronous
d. isosynchronous

ANS: A
RATIONALE: Instant messaging (IM) is a one-to-one conversation in which one computer
communicates with another for the purpose of exchanging text, images, and more. It is less formal
than email and is used primarily in a synchronous communications mode, with both parties sending
and receiving messages in real time.

22. _____ is used primarily in a synchronous communications mode, with both parties sending and
receiving messages in real time.
a. A wiki
b. A shared workspace
c. Blogging
d. Instant messaging

ANS: D
RATIONALE: Instant messaging (IM) is a one-to-one conversation in which one computer
communicates with another for the purpose of exchanging text, images, and more. It is less formal
than email and is used primarily in a synchronous communications mode, with both parties sending
and receiving messages in real time.

23. _____ refers to the use of a digital forum where multiple people can communicate with one
another by sending text, images, and screenshots to everyone at once.
a. Wiki
b. Chat
c. Desktop sharing
d. Shared workspace

ANS: B
RATIONALE: Chat refers to the use of a digital forum (chatroom) where multiple people can
communicate with one another by sending text, images, and screenshots to everyone at once.
WhatsApp is one such chat application where people can sent and receive texts/images in real time.

24. Which of the following is true of chat?

a. It can be used to send texts to many users at once.
b. It supports only one-to-one conversation.
c. It helps to capture and record scheduled meetings.
d. It can help people remotely access a computer.

ANS: A
RATIONALE: Chat refers to the use of a digital forum (chatroom) where multiple people can
communicate with one another by sending text, images, and screenshots to everyone at once.
WeChat is one such chat application where people can sent and receive texts/images in real time.

25. A _____ is a business model in which the core product is given away without charge to a large
group of users while the premium version of the product is sold to a smaller fraction of the overall
user base.
a. dual licensing model
b. reverse-bounty model
c. direct sales model
d. freemium model

ANS: D
RATIONALE: The freemium model is a business model in which the core product is given away free of
charge to a large group of users while the premium version of the product is sold to a smaller
fraction of the overall user base. Skype, a popular instant messaging application, is based on a
freemium model, where users can call phones, access Wi-Fi, and send texts. Skype users can pay as
they go or buy a subscription.

26. eBlock, an internet security giant, plans to release its latest version of antivirus software to two
categories of users—home users and corporate users. eBlock has decided to release the software to
its home users without charge and to its corporate users at $299 per year. Which of the following
business models does this illustrate?
a. The freemium model
b. The dual licensing model
c. The direct-bounty model
d. The reverse-bounty model

ANS: A
RATIONALE: The freemium model is a business model in which the core product is given away free of
charge to a large group of users while the premium version of the product is sold to a smaller
fraction of the overall user base. Skype, a popular instant messaging application, is based on a
freemium model where users can call phones, access Wi-Fi, and send texts. Skype users can pay as
they go or buy a subscription.

27. A _____ is a digital media file distributed over the Internet using syndication feeds for playback
on mobile devices and personal computers.
a. podcast
b. Webcast
c. Webinar
d. PhpWiki

ANS: A
RATIONALE: A podcast is a digital media file distributed over the Internet using syndication feeds for
playback on mobile devices and personal computers. Users simply download a podcast to their
computer and then transfer it to a device for listening at their convenience.

28. _____ is a family of data formats that helps people automatically receive feeds anytime there are
new postings to their favorite blog sites, updates in the news headlines, new job listings, or new
information posted at specified Web sites.
a. Onstream media
b. Online project management
c. Really Simple Syndication
d. Electronic bulletin board

ANS: C
RATIONALE: Really Simple Syndication (RSS) is a family of data formats that helps people
automatically receive feeds anytime there are new postings to their favorite blog sites, updates in
the news headlines, new job listings, or new information posted at specified Web sites. The RSS
reader is programmed to automatically check all subscribed feeds on a regular basis to look for new
content and download any updates that it finds.

29. Which among the following is a collaboration tool that allows users to stay updated on topics of
interest?
a. Desktop sharing
b. Really Simple Syndication
c. A browser cookie
d. An electronic bulletin board

ANS: B
RATIONALE: Really Simple Syndication (RSS) is a family of data formats that helps people
automatically receive feeds anytime there are new postings to their favorite blog sites, updates in
the news headlines, new job listings, or new information posted at specified Web sites. The RSS
reader is programmed to automatically check all subscribed feeds on a regular basis to look for new
content and download any updates that it finds. This process allows users to stay current on topics
of interest.

30. Identify an application that creates a common channel for company-wide announcements.
a. Desktop sharing
b. Wiki feeds
c. Really Simple Syndication feeds
d. Office Web App

ANS: C
RATIONALE: The capabilities of Really Simple Syndication (RSS) feeds and aggregators make them
attractive to business managers who want to stay informed. An application of RSS feeds is to create
a common channel for company-wide announcements.
31. Which of the following is true of the Really Simple Syndication (RSS) reader?
a. The RSS reader is programmed to automatically check for and download new content from all
subscribed feeds.
b. The RSS reader is a telecommunications application that enables video chat and voice calls from
computers, tablets, and mobile devices via the Internet to other devices.
c. The RSS reader is less formal than email and is used primarily in a synchronous communications
mode, with both parties sending and receiving messages in real time.
d. The RSS reader is a Web-based application that requires attendees to enter an online address to
join a conference.

ANS: A
RATIONALE: Really Simple Syndication (RSS) is a family of data formats that helps people
automatically receive feeds anytime there are new postings to their favorite blog sites, updates in
the news headlines, new job listings, or new information posted at specified Web sites. The RSS
reader is programmed to automatically check all subscribed feeds on a regular basis to look for new
content and download any updates that it finds.

32. A _____ is an area hosted by a Web server in which project members and colleagues can share
documents, models, photos, and other forms of information to keep each other current on the
status of projects or topics of common interest.
a. blog
b. podcast
c. shared workspace
d. Really Simple Syndication

ANS: C
RATIONALE: A shared workspace is an area hosted by a Web server in which project members and
colleagues can share documents, models, photos, and other forms of information to keep each other
current on the status of projects or topics of common interest. Box, eXo Platform, Producteev, and
SharePoint are a few of the software products that provide this capability.

33. Kokssys, a software giant, has decided to create a common area on its Web server to facilitate
the sharing of official data among its employees. Identify the collaboration tool that must be used by
the organization to facilitate this.
a. A shared workspace
b. Desktop sharing
c. Really Simple Syndication
d. A presence information tool

ANS: A
RATIONALE: A shared workspace is an area hosted by a Web server in which project members and
colleagues can share documents, models, photos, and other forms of information to keep each other
current on the status of projects or topics of common interest. Before an organization begins using
shared workspace software, it needs to plan for how groups and project teams can best use it.

34. Which of the following is true of a shared workspace?

a. It acts as a one-stop resource for a project including all documents and other types of information.
b. It is less formal than email and is used primarily in a synchronous communications mode, with
both parties sending and receiving messages in real time.
c. It includes a number of technologies and products that allows remote access and remote
collaboration on a person’s computer.
d. It allows people to capture and record scheduled meetings and events.

ANS: A
RATIONALE: A shared workspace is an area hosted by a Web server in which project members and
colleagues can share documents, models, photos, and other forms of information to keep each other
current on the status of projects or topics of common interest. Box, eXo Platform, Producteev, and
SharePoint are a few of the software products that provide this capability.

35. Which collaboration tool allows project managers to create a shared workspace that becomes
the one-stop resource for a project, including information on project status and tools?
a. An electronic bulletin board
b. An online project management tool
c. A podcast
d. Presence information

ANS: B
RATIONALE: Online project management tools enable project managers to create a shared
workspace that becomes the one-stop resource for a project, including information on project status
and tools such as document libraries, collaboration tools, calendars, address books, wikis, forums,
and project surveys. This tool enables real-time collaboration on project documents by team
members and other stakeholders by using versioning, document locking, audit trails, commenting,
and change notifications.

36. Ann, a project manager, needs to create a shared workspace for her team members to store and
access data. This workspace must be usable by all the members of her team at a given time. Which
of the following collaboration tools will help Ann to create this common area?
a. Desktop sharing
b. Online project management
c. Instant messaging
d. Really Simple Syndication

ANS: B
RATIONALE: Online project management tools enable project managers to create a shared
workspace that becomes the one-stop resource for a project, including information on project status
and tools such as document libraries, collaboration tools, calendars, address books, wikis, forums,
and project surveys. This tool enables real-time collaboration on project documents by team
members and other stakeholders by using versioning, document locking, audit trails, commenting,
and change notifications.

37. Which of the following is true of online project management tools?

a. They are programmed to automatically check and download new contents from all subscribed
feeds.
b. They allow consumers to send messages from their computers, tablets, and smartphones to other
devices without paying for wireless phone calls or texts.
c. They are a family of data formats that help people automatically receive updates from subscribed
feeds in the news.
d. They enable real-time collaboration on project documents by team members and other
stakeholders.

ANS: D
RATIONALE: Online project management tools enable project managers to create a shared
workspace that becomes the one-stop resource for a project, including information on project status
and tools such as document libraries, collaboration tools, calendars, address books, wikis, forums,
and project surveys. These tools enable real-time collaboration on project documents by team
members and other stakeholders by using versioning, document locking, audit trails, commenting,
and change notifications.

38. Web conferencing and desktop sharing are examples of _____ tools.
a. information
b. scission
c. collaboration
d. collateral

ANS: C
RATIONALE: Collaboration tools, including instant messaging, Web conferencing, and desktop
sharing, continue to help team members stay connected and work collaboratively and productively.
Web conferencing is used to conduct collaborative meetings and live presentations over the
Internet.

39. _____ is a way to conduct collaborative live meetings or presentations over the Internet, where
each participant sits at his or her own computer and is connected to other participants via the
Internet.
a. Really Simple Syndication
b. A shared workspace
c. Desktop sharing
d. Web conferencing

ANS: D
RATIONALE: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet, where each participant sits at his or her own computer and is connected to other
participants via the Internet. Web conferencing is possible using either a downloaded application on
each of the attendees’ computers or a Web-based application that requires attendees to enter an
online address to join the conference.

40. Which of the following is true of Web conferencing?

a. Web conferencing distributes a digital media file over the Internet using syndication feeds.
b. Web conferencing is sold as a service that is hosted on a Web server and controlled by a vendor.
c. Web conferencing is a business model in which the core product is given away free of charge to
users.
d. Web conferencing automatically delivers updated posts to subscribers from their favorite blogs.

ANS: B
RATIONALE: Web conferencing is possible using either a downloaded application on each of the
attendees’ computers or a Web-based application that requires attendees to enter an online
address to join the conference. Web conferencing is sold as a service that is hosted on a Web server
and controlled by a vendor.

41. Which of the following is a feature of Web conferencing?

a. Automatic data and subscription feeds update
b. Limited one-way communication
c. Interactive multimedia presentation
d. Limited application sharing

ANS: C
RATIONALE: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet, where each participant sits at his or her own computer and is connected to other
participants via the Internet. Interactive multimedia presentation is a feature of web conferencing.

42. Identify the collaboration tool that would be most appropriate for a poll or survey, where the
presenter poses questions with multiple-choice answers to the audience.
a. Presence information
b. Really Simple Syndication
c. Web conferencing
d. Desktop sharing

ANS: C
RATIONALE: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet, where each participant sits at his or her own computer and is connected to other
participants via the Internet. Web conferencing would be the most appropriate collaboration tool for
a poll or survey, where the presenter poses questions with multiple-choice answers to the audience.

43. Which of the following collaboration tools provides a whiteboard with annotation, which allows
participants in a live meeting to highlight or mark items on a slide presentation?
a. Web conferencing
b. Podcast
c. Instant messaging
d. Desktop sharing

ANS: A
RATIONALE: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet, where each participant sits at his or her own computer and is connected to other
participants via the Internet. It provides a whiteboard with annotation that allows participants in a
live meeting to highlight or mark items on a slide presentation.

44. The ability of one person to share a document or spreadsheet on his desktop and pass the
control of the application to someone else in the meeting is a feature of _____.
a. Web conferencing
b. podcasts
c. Really Simple Syndication feeds
d. wikis

ANS: A
RATIONALE: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet. The ability of one person to share a document or spreadsheet on his desktop and pass
the control of the application to someone else in the meeting is a feature of Web conferencing.

45. A _____ is a form of Web conferencing that uses streaming media technologies to broadcast
video and/or audio over the Internet from a single content source to many listeners or viewers
simultaneously.
a. Webmail
b. Webcast
c. WebWork
d. Weblog

ANS: B
RATIONALE: A Webcast is a form of Web conferencing that uses streaming media technologies to
broadcast video and/or audio over the Internet from a single content source to many listeners or
viewers simultaneously. A Webcast may be distributed either live or on demand.

46. Which of the following is true of Webcast?

a. It allows limited one-way communication.
b. It supports interactive multimedia presentations.
c. It provides active application sharing.
d. It enables interactive video chat and voice calls.

ANS: A
RATIONALE: A Webcast is a form of Web conferencing that uses streaming media technologies to
broadcast video and/or audio over the Internet from a single content source to many listeners or
viewers simultaneously. It allows limited one-way communication.

47. A _____ is a form of Web conferencing that is essentially a meeting delivered over the Web.
a. WebWork
b. Weblog
c. Webinar
d. Webmail

ANS: C
RATIONALE: A Webinar is a form of Web conferencing that is essentially a seminar delivered over the
Web. In most cases, a Webinar has a presenter (or multiple presenters) and provides some level of
limited interaction between the presenter and the participants—such as questions that are directed
to the presenter—although this capability may be turned off.

48. Which of the following is true of a Webinar?

a. It enables highly interactive video chat and voice calls.
b. It allows limited one-way communication and is highly collaborative.
c. It automatically retrieves news feed updates.
d. It supports some level of limited interaction and is less collaborative.

ANS: D
RATIONALE: A Webinar is a form of Web conferencing that is essentially a seminar delivered over the
Web. It has a presenter (or multiple presenters) and provides some level of limited interaction
between the presenter and the participants.

49. How do Webcasts differ from Webinars?

a. Webcasts are led by a presenter, whereas Webinars broadcast audio or video.
b. Webcasts allow limited one-way communication, whereas Webinars allow some level of two-way
communication.
c. Webcasts allow users to create and edit Web page content, whereas Webinars limit users to the
browsing of Web pages.
d. Webcasts allow questions to be directed to the presenter, whereas Webinars allow questions to
be emailed or faxed to the presenter.

ANS: B
RATIONALE: A Webcast is a form of Web conferencing that uses streaming media technologies to
broadcast video and/or audio over the Internet from a single content source to many listeners or
viewers simultaneously. Essentially, Webcasting allows for a limited one-way communication; so it is
like “broadcasting” over the Internet. A Webinar is essentially a seminar delivered over the Web. In
most cases, a Webinar has a presenter (or multiple presenters) and provides some level of limited
interaction between the presenter and the participants.

50. How do Web conferences differ from Webinars?

a. Web conferences are less collaborative, whereas Webinars are highly collaborative.
b. Web conferences do not support interactive communications, whereas Webinars are highly
interactive.
c. Web conferences are highly collaborative, whereas Webinars are less collaborative.
d. Web conferences allow users to create and edit Web page content freely using any Web browser,
whereas Webinars do not support this.

ANS: C
RATIONALE: Web conferences are highly collaborative in nature and usually involve smaller groups
of individuals working together to develop a plan, whereas Webinars are led by a presenter, are less
collaborative, and have a goal of educating the participants. Webinars may involve question and
answer sessions, but usually don’t involve more two-way communication beyond that.

51. How do Web conferences differ from Webcasts?

a. Web conferences support interactive multimedia presentation, whereas Webcasts support only
limited one-way communication.
b. Web conferences allow limited one-way communication, whereas Webcasts provide some level of
interaction between the presenter and the participants.
c. Web conferences limit users to browsing Web page content, whereas Webcasts allow users to
create and edit Web page content.
d. Web conferences allow limited application sharing between the participants, whereas Webcasts
allow active application sharing.

ANS: A
RATIONALE: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet, where each participant sits at his or her own computer and is connected to other
participants via the Internet and it supports interactive multimedia presentations. A Webcast is a
form of Web conferencing that uses streaming media technologies to broadcast video and/or audio
over the Internet from a single content source to many listeners or viewers simultaneously.
Essentially, Webcasting allows for a limited one-way communication; so it is like “broadcasting” over
the Internet.

52. Xonex is a teleservices organization. It has branches all over Canada and a few across the United
States. It hosts a company-wide seminar on employee rights, payroll processing, and tax issues in
Ontario. All the branches of Xonex have around thousand employees, each. Which of the following
collaboration tools will be most appropriate for Xonex to use for the seminar?
a. Presence information
b. Instant messaging
c. A podcast
d. A Webcast

ANS: D
RATIONALE: A Webcast is a form of Web conferencing that uses streaming media technologies to
broadcast video and/or audio over the Internet from a single content source to many listeners or
viewers simultaneously. A Webcast may be distributed either live or on demand.

53. A _____ is a collaborative Web site that allows users to create and edit Web page content freely
using any Web browser.
a. cache
b. wiki
c. cookie
d. domain

ANS: B
RATIONALE: A wiki is a collaborative Web site that allows users to create and edit Web page content
freely using any Web browser. A wiki supports hyperlinks and has simple text syntax for creating
new pages and cross-links between internal pages.

54. Which of the following is true of a wiki?

a. It supports hyperlinks and has simple text syntax.
b. It provides interactive multimedia presentations.
c. It is a messaging system with very strong encryption.
d. It allows people to capture and record scheduled meetings and events.

ANS: A
RATIONALE: A wiki is a collaborative Web site that allows users to create and edit Web page content
freely using any Web browser. A wiki supports hyperlinks and has simple text syntax for creating
new pages and cross-links between internal pages.

55. Which of the following is a benefit of a corporate wiki?

a. It reduces the amount of email traffic within a company.
b. It separates a physical computing device into one or more virtual devices.
c. It provides users with access to software remotely as a Web-based service.
d. It provides users with the ability to see a colleague’s availability status.

ANS: A
RATIONALE: A wiki is a collaborative Web site that allows users to create and edit Web page content
freely using any Web browser. The use of corporate wikis reduces the amount of email traffic within
a company.

56. A software firm has decided to build a tool that defines acronyms in common use within the firm.
Identify the tool used by the firm.
a. A podcast
b. A Webcast
c. A Really Simple Syndication feed
d. A wiki

ANS: D
RATIONALE: Wikis allow users to build and organize useful new sources of data for a variety of
projects, issues, and ideas. For example, one can build a wiki that defines acronyms in common use
within one’s firm.

57. Which of the following is true of corporate wikis?

a. They are a form of Web conferencing that uses streaming media to broadcast video over the
Internet.
b. They are easy to link to useful corporate information systems such as phone books.
c. They provide corporate users with the ability to see a colleague’s availability status.
d. They are a set of cloud-based software and services that provides office applications and
collaboration capabilities to subscribers.

ANS: B
RATIONALE: A wiki is a collaborative Web site that allows users to create and edit Web page content
freely using any Web browser. Corporate wikis are easy to link to useful corporate information
systems such as phone books.

58. In an organization, _____ reduce the use of lengthy distribution lists that burden recipients with
excessive and irrelevant messages.
a. wikis
b. blogs
c. podcasts
d. electronic bulletin boards

ANS: A
RATIONALE: The use of corporate wikis reduces the amount of email traffic within a company by
enabling all relevant information to be shared by people working on a given project. In addition,
wikis reduce the use of lengthy distribution lists that burden recipients with excessive and irrelevant
messages.

59. Identify the collaboration tool that enables people to express their views on specific topics and
helps in building consensus.
a. A Webex
b. A wiki
c. A Webcast
d. A Webinar

ANS: B
RATIONALE: A wiki is a collaborative Web site that allows users to create and edit Web page content
freely using any Web browser. Wikis provide a tool for building consensus, as they enable people to
express their views on specific topics.

60. A _____ is a software that enables users to create and collaboratively edit Web pages via a
browser.
a. logic bomb
b. cookie
c. cache
d. wiki engine

ANS: D
RATIONALE: A wiki engine is a software that enables users to create and collaboratively edit Web
pages via a browser.

61. _____ provides users with the ability to see a colleague’s availability status, whether the person
is out-of-office, busy, or available.
a. A shared workspace
b. Desktop sharing
c. Presence information
d. Calendaring software

ANS: C
RATIONALE: Presence information provides users with the ability to see a colleague’s availability
status, whether out-of-office, busy, or available. DoKuWiKi, MediaWiki, MoinMoin, MojoMojo,
PhpWiki, XWiki, and MediaWiki are popular wiki engines.

62. Joshe is a project leader in Tiran technologies. 75 developers and analysts work under his
supervision on several projects. These employees are scattered in small groups in the organization,
depending on the project they are working on. Which collaboration tool would be most appropriate
for Joshe to keep track whether his developers and analysts are out-of-office, busy, or available?
a. Desktop sharing
b. Presence information
c. Web conferencing
d. Instant messaging

ANS: B
RATIONALE: Presence information provides users with the ability to see a colleague’s availability
status, whether the person is out-of-office, busy, or available. Knowing whether coworkers are
available provides several time-saving benefits for an organization.

63. Adoption of a _____ solution eliminates the need for multiple communications systems and
vendors, which leads to simpler communication processes.
a. peripheral communications
b. unified communications
c. split communications
d. fringe communications

ANS: B
RATIONALE: Adoption of a unified communications (UC) solution eliminates the need for multiple
communications systems and vendors, which leads to simpler communication processes and, in
many cases, also substantially reduces telecommunications, hardware, software, and support costs.
Conversion to UC can also make it easier to outsource the organization’s communications system to
a third-party service provider.

64. _____ is a communications system that fully integrates data, text, voice, and video into a single
solution that includes instant messaging, calendaring, presence information, and video conferencing.
a. External communications
b. Core communications
c. Unified communications
d. Peripheral communications

ANS: C
RATIONALE: Unified communications is a communications system that fully integrates data, text,
voice, and video into a single solution that includes instant messaging, calendaring, presence
information, and video conferencing. Adoption of a UC solution eliminates the need for multiple
communications systems and vendors, which leads to simpler communication processes and, in
many cases, also substantially reduces telecommunications, hardware, software, and support costs.
65. Which of the following is true of unified communications?
a. They eliminate the need for multiple communications systems and vendors.
b. They make it difficult to outsource the organization’s communications system to a third-party
service provider.
c. They record all financial transactions in the general ledger accounts and generate financial
statements for external reporting.
d. They plan and schedule production and record actual production activities in an organization.

ANS: A
RATIONALE: Unified communications is a communications system that fully integrates data, text,
voice, and video into a single solution that includes instant messaging, calendaring, presence
information, and video conferencing. They eliminate the need for multiple communications systems
and vendors.

TRUE/FALSE

1. Calendaring software allows users to create automatic event reminders, including mobile phone
notifications.

ANS: True
RATIONALE: Calendaring software allows people to capture and record scheduled meetings and
events. The software enables one to check the electronic calendar of team members for open time
slots and to send email notifications and reminders to meeting and event participants. One can also
create automatic event reminders, including mobile phone notifications.

2. Important features in desktop sharing applications for a business setting include strong encryption
of messages and the ability to set up and make conference calls from within the application.

ANS: False
RATIONALE: Important features in instant messaging applications for a business setting include
strong encryption of messages and the ability to set up and make conference calls from within the
application.

3. Use of Web-based instant messaging curbs the unintended release of private or sensitive
information.

ANS: False
RATIONALE: Instant messaging (IM) is a one-to-one conversation in which one computer
communicates with another for the purpose of exchanging text, images, and more. Use of Web-
based IM raises the issue of unintended release of private or sensitive information.

4. Podcasters create audio programs, usually in the form of MP3 files, which they upload to Web
sites.

ANS: True
RATIONALE: A podcast is a digital media file distributed over the Internet using syndication feeds for
playback on mobile devices and personal computers. Podcasters create audio programs, usually in
the form of MP3 files, which they upload to Web sites. Anyone with a computer and a microphone
can create a podcast.

5. Instant messaging is a family of data formats that helps people automatically receive feeds
anytime there are new postings to their favorite blog.
ANS: False
RATIONALE: Really Simple Syndication (RSS) is a family of data formats that helps people
automatically receive feeds anytime there are new postings to their favorite blog sites, updates in
the news headlines, new job listings, or new information posted at specified Web sites. RSS content
is read using software called an RSS reader.

6. Web conferencing is possible using a Web-based application that requires attendees to enter an
online address to join the conference.

ANS: True
RATIONALE: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet. Web conferencing is possible using either a downloaded application on each of the
attendees’ computers or a Web-based application that requires attendees to enter an online
address to join the conference.

7. Wiki allows users to determine the relevancy of content rather than depending on a central
document control group.

ANS: True
RATIONALE: Wikis allow users to determine the relevancy of content rather than depending on a
central document control group. A wiki software typically comes with built-in version control so that
every change to a wiki document includes a record of who made the change. If necessary, it is
relatively easy to revert to an earlier version of the wiki.

8. United communications (UC) vendors can operate in the cloud.

ANS: True
RATIONALE: Adoption of a unified communications (UC) solution eliminates the need for multiple
communications systems and vendors, which leads to simpler communication processes. Some UC
vendors install their equipment and software on an organization’s premises and some operate in the
cloud.

9. Instant messaging (IM) is more formal than email.

ANS: False
RATIONALE: Instant messaging (IM) is a one-to-one conversation in which one computer
communicates with another for the purpose of exchanging text, images, and more. IM is less formal
than email and is used primarily in a synchronous communications mode, with both parties sending
and receiving messages in real time.

10. Executives write corporate blogs with the goal of improving a firm’s public image and promoting
its products and services.

ANS: True
RATIONALE: Organizations are using corporate blogs externally for branding, marketing, or public
relations purposes. Executives or public relations people write corporate blogs with the goal of
improving a firm’s public image and promoting its products and services. Corporate blogging can be
a good way for a corporation to make itself appear more personable and appealing.

ESSAY
Test bank for Information Technology for Managers 2nd Edition by Reynolds

1. Describe corporate blogging.

ANSWER: Organizations use corporate blogs externally for branding, marketing, or public relations
purposes. Corporate blogging can be a good way for a corporation to make itself appear more
personable and appealing. The key to a successful corporate blog is to ensure that it allows for
discussions about issues that are important and relevant to readers, including topics that are
potentially problematic for the organization. Failure to be open and objective can cause a company
to appear biased and self-serving, thus weakening the firm’s image. Corporate bloggers must
recognize that people who respond to a blog posting have a strong need to feel that someone is
listening to them, and some commenters are immediately discouraged by any response they
consider dismissive or insensitive.

2. What are the features supported by Web conferencing services?

ANSWER: Web conferencing is a way to conduct collaborative live meetings or presentations over
the Internet. Most Web conferencing services provide support for the following features:
• Live video via Webcam or digital video camera
• Panoramic video
• Active speaker indicator
• Public events page
• Personal recordings
• Virtual breakout rooms

3. How can Wikis be created?

ANSWER: Wikis can be created and delivered via wiki engine software that is managed by the
organization or via a hosted software as a service (SaaS) subscription where the service provider
stores all the data on its servers. A wiki engine is software that enables users to create and
collaboratively edit Web pages via a browser. DoKuWiKi, MediaWiki, MoinMoin, MojoMojo,
PhpWiki, XWiki, and MediaWiki are popular wiki engines.

4. Describe the benefits of unified communications.

ANSWER: Unified communications (UC) is a communications system that fully integrates data, text,
voice, and video into a single solution that includes instant messaging, calendaring, presence
information, and video conferencing. Adoption of a UC solution eliminates the need for multiple
communications systems and vendors, which leads to simpler communication processes. It
substantially reduces telecommunications, hardware, software, and support costs. UC also makes it
easier to outsource the organization’s communications system to a third-party service provider.

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