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Test Bank For Intentional Interviewing and Counseling Facilitating Client Development in A Multicultural Society 8th Edition
Test Bank For Intentional Interviewing and Counseling Facilitating Client Development in A Multicultural Society 8th Edition
MULTIPLE CHOICE
3. If you use an encourager correctly, you may anticipate that the client will ____.
a. elaborate on the topic that has been encouraged
b. accurately paraphrase what you have said back to you
c. indicate that he or she appreciates what you are doing
d. stop talking about the topic and move on to something more important
ANS: A PTS: 1 REF: Page 140
TOP: Module: Introduction: Active Listening
4. If you use paraphrases effectively, you may anticipate that the client will ____.
a. change or jump topics
b. give more detail without repeating exactly the same story
c. indicate that he or she appreciates what you are doing
d. stop talking about the topic and move on to something more important
ANS: B PTS: 1 REF: Page 140
TOP: Module: Introduction: Active Listening
5. If you use summarizing correctly, you may anticipate that the client will ____.
a. thank you and move on to a different topic
b. give more detail without repeating exactly the same story
c. feel heard and learn how parts of important stories are integrated
d. stop talking and jump to another story
ANS: C PTS: 1 REF: Page 140
TOP: Module: Introduction: Active Listening
10. When the counselor repeats short statements, two or more words, exactly as used by the client, this is
known as a ____.
a. paraphrase
b. summary
c. restatement
d. reflection
ANS: C PTS: 1 REF: Page 140
TOP: Module: Introduction: Active Listening
13. Client: “There’s this group of girls that make fun of me and call me names, and I feel sad. They keep
making fun of my shoes, just ‘cause I don’t have name brand shoes. I try to ignore them, but still the
feeling inside me just hurts.”
15. Which one of the following is a key interviewer behavior when working with children?
a. Be prepared to help children focus on a single issue.
b. Allow them to play with clay or draw to expend excess energy.
c. Soften your tone when you must look down at their level.
d. Ask broad open questions to allow them room for their creative responses.
ANS: B PTS: 1 REF: Page 145
TOP: Module: Counseling Children
16. Which of the following openings would be useful to draw out a child's story?
a. “Honey, could you tell me what happened?”
b. “Tell me everything that occurred, Joey.”
c. “Nelson, where were you when the fight started?”
d. None of the above.
ANS: C PTS: 1 REF: Page 145
TOP: Module: Counseling Children
19. As an interviewer you may help alleviate the occurrence of accumulated stress or posttraumatic stress
responses in clients by your careful listening and support. Which of the following is an example of
accumulated stress?
a. Being teased and excluded by classmates
b. Experiencing discrimination and prejudice in the community
c. Continuing harassment in the workplace
d. All of the above
ANS: D PTS: 1 REF: Page 146
TOP: Module: Counseling Children
21. Positive facial expressions, minimum verbal utterances, and head nods are effective demonstrations of
____.
a. encouraging
b. paraphrasing
c. summarizing
d. empathizing
ANS: A PTS: 1 REF: Page 147
TOP: Module: Concepts Into Action: The Active Listening Skills of Encouraging, Paraphrasing, and
Summarizing
22. Silence, minimum verbal utterances, and head nods are effective ways of
a. encouraging.
b. paraphrasing.
c. summarizing.
d. reflecting feeling.
ANS: A PTS: 1 REF: Page 147
TOP: Module: Concepts Into Action: The Active Listening Skills of Encouraging, Paraphrasing, and
25. Which of the following lists the four dimensions of an accurate paraphrase?
a. Sentence stem, key words, essence of what the client has said, and a check-out
b. Key words, essence of the client's story, reflection of feeling, and a closing
c. Key words, mirroring client body language, quoting the client, and a closing
d. Sentence stem, reflection of feeling, a closing, and a check-out
ANS: A PTS: 1 REF: Page 148
TOP: Module: Concepts Into Action: The Active Listening Skills of Encouraging, Paraphrasing, and
Summarizing
26. An accurate paraphrase usually consists of which of the following four dimensions?
a. Key words, essence of the client's story, reflection of feeling, and a closing
b. Sentence stem, key words, essence of what the client has said, and a check-out
c. Key words, mirroring client body language, quoting the client, and a closing
d. Sentence stem, mirroring client body language, reflection of feeling, and a check-out
ANS: B PTS: 1 REF: Page 148
TOP: Module: Concepts Into Action: The Active Listening Skills of Encouraging, Paraphrasing, and
Summarizing
27. A check-out at the end of a paraphrase may take all EXCEPT which of the following forms?
a. A head nod indicating agreement.
b. A closed question ("Is that right?").
c. A raised vocal tone at the end that almost turns the paraphrase into a question.
d. All of these.
ANS: D PTS: 1 REF: Page 148
TOP: Module: Concepts Into Action: The Active Listening Skills of Encouraging, Paraphrasing, and
Summarizing
29. Client: There's this group of girls that make fun of me and call me names, and I feel sad. They keep
making fun of my shoes, just 'cause I don't have name brand shoes. I try to ignore them, but still the
feeling inside me just hurts.
Counselor: Demaris, it sounds like it hurts when they make fun of your shoes.
30. Client: There's this group of girls that make fun of me and call me names, and I feel sad. They keep
making fun of my shoes, just 'cause I don't have name brand shoes. I try to ignore them, but still the
feeling inside me just hurts.
Counselor: You are having trouble at school. Some girls call you names, make fun of your shoes, and
it feels hurtful inside.
31. When the interviewer opens a session, "Let's see, last time we discussed...," he/she is most likely ____.
a. encouraging
b. paraphrasing
c. summarizing
d. restating
ANS: C PTS: 1 REF: Page 149
TOP: Module: Concepts Into Action: The Active Listening Skills of Encouraging, Paraphrasing, and
Summarizing
34. All your clients like to be listened to accurately. If your client is culturally different from you, it may
be more difficult for the client to trust you to hear him or her correctly. Which of the following would
NOT be helpful to establish the necessary trust?
a. Learning the political / power structure of the client's community.
b. Accurately following the specified treatment plan designated for your client's observed
ethnic group.
c. Appropriate interviewer disclosure and an explanation of your methods.
d. Enjoying yourself at cultural celebrations.
ANS: B PTS: 1 REF: Page 150
TOP: Module: Diversity and the Listening Skills
35. Which of the following energizes the brain and readies it for new information?
a. Amygdala
b. Hippocampus
c. Dopamine
d. Thalamus
ANS: A PTS: 1 REF: Page 150
TOP: Module: Diversity and the Listening Skills
36. ____ is demonstrated when the interviewer responds to the client, "You really feel frustrated, almost
crazy, over the situation."
a. Encouraging
b. Paraphrasing
c. Summarizing
d. Reflecting feeling
ANS: D PTS: 1 REF: Page 151
TOP: Module: Diversity and the Listening Skills
38. Which of the following might be useful for the interviewer who wishes to work with bilingual clients,
even though not particularly skilled in the language of the client?
a. Learning a few key words in the client's language
b. Suggesting that the client talk about especially important issues in his/her own language
and then translating them for the interviewer
c. Becoming competent and knowledgeable in key aspects of a culture
d. All of the above
ANS: D PTS: 1 REF: Page 151
TOP: Module: Diversity and the Listening Skills
39. The authors point out that ____ is essential if you are to truly master and become competent in the
interview.
a. Practice!
b. Practice, practice!!
c. Practice, practice, practice!!!
d. None of the above.
ANS: C PTS: 1 REF: Page 152
TOP: Module: Summary: Practice, Practice, and Practice
COMPLETION
Instructions: Which of the following are most likely identified as encouragers, restatements,
paraphrases, or summarizations?
E for encourager
R for restatement
P for paraphrase
S for summarization
Client: "I have been having a tough time with my sons. George has been having difficulty in school
and I have an appointment for the third time with a counselor. John is acting up in the junior high and
has been sassing his mother frequently. Yet, their grades are OK. I wonder if they need more to do."
1. ____ "More?"
ANS: E
PTS: 1
2. ____ "Sounds as if you're having trouble with the kids, yet you note they are doing well and wonder if
doing more things is the answer."
PTS: 1
ANS: R
PTS: 1
4. ____ "Both are having trouble in school, yet they are doing OK academically."
ANS: P
PTS: 1
Counselor: "I am not sure how the problem should be seen. I get a picture of the kids fighting all the
time at home. Looks like they simply can't get along, yet they are very bright."
a. "It appears that the scene at home is constant fighting despite their ability."
b. "Sounds as if the noise at home is something and it is constant despite their 'smarts'."
c. "Does it seem like a bright picture or not?"
d. "You feel confused and unsure of what to do."
ANS: a
PTS: 1
TRUE/FALSE
3. An important part of informed consent, when working with children, is clearly stating that parents
have the right to withdraw their permission at any point.
4. The sight of a person showing intense disgust turns on the observer’s brain areas associated with the
feeling of disgust.
ESSAY
1. What are the main characteristics and values of an encourager, paraphrase, and summarization?
ANS:
Answer not provided.
PTS: 1
2. Provide examples of encouragers, restatements, and paraphrases in response to the following client.
Client: This past year I have been feeling more and more down. I am getting to the point that nothing
seems to make sense. Nothing is going right. My car broke down, my boss is after me. I had an
argument with my son because he wouldn't help me with the lawn. No matter what I do, it simply
doesn't work.
ANS:
Answer not provided.
PTS: 1
3. Define from your own perspective the importance of the active listening skills of this chapter. How
would you contrast them with questioning techniques?
ANS:
Answer not provided.
PTS: 1
4. The school or community agency within which you work has a large Puerto Rican community, many
of whom still speak Spanish in the home. Assuming your main language is not Spanish, what are some
things that you can do to work more effectively with this group? If you come from a Puerto Rican or
Spanish background, what advice would you give to English-speaking interviewers?
ANS:
Answer not provided.
PTS: 1
5. Discuss how you would use the listening skills in working with children and adolescents.
ANS:
Answer not provided.
PTS: 1
6. Explain the concept of accumulative stress and discuss potential sources and impact.
ANS:
Answer not provided.
PTS: 1