1.

Determine the elements of each of the following systems, according to what was
discussed in section 1.2.

a. The emergency room of a hospital

b. A merchant bank
c. A customer service telephone line
d. The reception of a hotel
e. A lathe workshop
f. The car painting process
g. A hospital
h. An emergency response system

The emergency room of a hospital

ENTITIES:

 Doctors
 Patients
 Nurses
 Assistants

SYSTEM STATES:

 Users served
 Waiting users
 Registered users
 Doctors on duty
 Assistants on shift
 Nurses on shift

EVENTS:

Current

 Doctors working
 Assistants working
 Patients treated

Futures

 Doctor shift change

 Shift change of assistants
 Arrivals of patients with greater severity

LOCATIONS
  Waiting room
 Consulting room
 Reception
 Parking lot
 Inmate Pavilion
 Healing cubicle

RESOURCES

 Stretchers
 Beds
 Medical instruments
 Medicines
 Tables

ATTRIBUTES

 Experience of doctors, nurses and orderlies

 Excellent patient care
 Impeccable preparation of doctors, nurses and orderlies
 Hygiene
 Cleaning
 Speed in caring for patients

VARIABLES

Continuous

 Staff shift schedule

 Medication cost

Discreet

 Number of doctors
 Sick
 Number of rooms

SIMULATION CLOCK

 Shift of doctors, nurses and orderlies

 Check patient arrival and departure times
 Patient care time
 A merchant bank

ENTITIES

 ATMs
 Users
 Security
 Managers
 account executives

SYSTEM STATES

 Users served
 ATMs in operation
 Waiting users
 ATMs waiting

EVENTS

Current

 Customer service at the window

 Arrival of a client
 Customer service for accounts (executives)
 Mishap with a client

Futures

 Departure of a client
 Admission of a new client
 Transaction system failure

LOCATIONS

 Vault
 Boxes
 Care cubicles
 Telephone transaction points
 ATM
 Parking lot

RESOURCES

 Money
 Checks
 stock truck
  Collection and consultation teams

ATTRIBUTE

 Speed of service
 Friendly treatment
 Specialized workers
 Cleaning in the facilities
 Comfort

VARIABLES

Continuous

 Users per day

 Cash transactions
 Electronic transactions
 Average number of cashiers working per shift
 Average number of executives working per shift

Discreet

 Number of clients served

 Departments
 Personnel number
 Customer service time

SIMULATION CLOCK

 Time in which a customer is served

 Arrival and departure of clients

Customer service telephone line

ENTITIES

 Telephone service users

 Personnel who answer the telephone lines

SYSTEM STATES

 Waiting for call

 On call
 End of call
 Busy line
EVENTS

 Customer telephone service

 Waiting for a customer in line
 Incoming call
 Failure in telephone lines

LOCATIONS

 Staff cubicles
 User location
 Sanitary

RESOURCES

 Phone
 Consultation equipment (PC)
 Service staff

ATTRIBUTE

 Speed in answering calls

 Quality of service

VARIABLES

Continuous

 Calls answered in one shift

 Clients not served

Discreet

 Satisfied customers
 Dissatisfied customers

SIMULATION CLOCK

 Call time
 Average calls per shift
 Average number of requests resolved
Hotel reception

ENTITIES

 Receptionists
 Customers
 Buttons

SYSTEM STATES

 Customer service
 No customer service

EVENTS

Current

 Arrival of a client
 Room limit
 Services
 Reservation

Futures

 Departure of a client

LOCATIONS

 Parking lot
 Entrance
 Reception
 Hotel rooms

RESOURCES

 Customer entry and exit management system (PC)

 Phone
 Elevator

ATTRIBUTE

 Speed in the service of the receptionists

  Cleaning
 Kindness
 Attentions

Variables

Continuous

 Workers' schedule
 Schedule of arriving clients

Discreet

 Number of clients per day

 Number of reservations per day
 Number of canceled reservations

Simulation Clock

 Clients hosted per day

 Guests hosted per week

lathe workshop

ENTITIES

 Machines in the workshop

 Machine users
 Parts to be made or repaired

SYSTEM STATES

 Machine stopped
 Machine in operation
 Active user
 Inactive user
 Part not started
 Started piece
 Finished piece

EVENTS

Current

 Piece entering the machine

 Future

 Piece coming out of the machine

LOCATIONS

 workshop building
 machine place
 Unfinished product warehouse
 Finished product warehouse
 Bathrooms

RESOURCES

 Material transfer equipment (forklift, forklift, etc.)

 Employee Protective Equipment
 Transportation equipment for finished and unfinished material
 Workers

ATTRIBUTE

 Speed of service
 Quality of service
 Ideal machine operation
 Good finishes on the pieces

VARIABLES

Continuous

 Workers' schedule
 Average useful parts
 Parts cost

Discreet

 Pieces to be made
 Finished pieces per day
 Average number of defective parts
 Customers

SIMULATION CLOCK

 Daily work day

Car painting process

ENTITIES

 Painter
 Car
 car owner

SYSTEM STATES

 unpainted car
 self painting
 Car finished
 person painting

EVENTS

Current

 Arrival of a client
 painting the car

Futures

 Change of paint type (customer)

 Finishing painting the car

LOCATIONS

 Painting workshop
 Stock materials
 Tool room
 Finished car warehouse

Resources

 Compressor
 Paint
 Sheet metal tools

Attribute
  Speed of service
 Quality of service
 Technology in service
 Highly trained staff

VARIABLES

Continuous

 Cost of service
 Workers' schedule
 Workshop opening and closing hours

Discreet

 Cars that are painted per week

 Average number of cars delivered on time
 Average number of cars delivered late

Simulation Clock

 Time in which a car is painted

 Final finish of the car

2-. Define the elements of each of these systems, according to what you analyzed in
section 1.2.
The maintenance system of a company's equipment, carried out by a team
of people
 An airport
 A product distribution warehouse
 A soft drink bottling line
 A traffic control system for the city
 A refrigerator assembly line
 The maintenance system for a company's equipment, carried out by a team of
people.
System. Equipment, equipment room, maintenance room and crew of people.
Entity. Team of a company.
System status. At 09:10 there are 3 teams to be maintained and 2 with
maintenance.
Event. Maintenance crew break.
Location. Equipment room and maintenance room.
Resource. Maintenance crew.
Attribute. Equipment to be maintained and equipment with maintenance.
Variables. Equipment room and maintenance room.
 An airport
System. Reception/ticket office, passengers, waiting room, baggage handlers and
plane.
Entity. Passengers.
 System status. At 08:15 there are 50 passengers being assisted at reception to
purchase tickets and 10 are being assisted and 20 are boarding the plane to their
selected destination.
Event. Receptionist shift, baggage handler and flight schedule.
Location. Ticket office/reception, waiting room and plane.
Resource. Receptionists, porters.
Attribute. Passengers to be served, passengers served and passengers on board.
Variables. Passengers to be served and served.
 A product distribution warehouse.
System. Product, Warehouse, Driver and Distribution Place.
Entity. Products.
System status. At 09:00 there are 100 products in the warehouse and 150 products
distributed.
Event. Break and driver's turn.
Location. Warehouse and distribution place.
Resource. Driver. Attribute. Product in warehouse and distributed product.
Variables. Factory product and distributed product.
 A soft drink bottler.
System: Bottles/soft drinks, washing area, drying, filling, inspection, bottle
packaging and operator.
Entity. Refreshments.
System status. At 03:00 there are 300 empty bottles and 400 bottles full of liquid.
Event. Operators shift.
Location. Bottle washing area, drying area, filling area, inspection area, and
packaging.
Resource. Operators.
Attribute. Empty bottles and full bottles.
Variables. Full bottles and empty bottles.
 A traffic control system for the city.
System. Car/automobile, Circuit/street and traffic control element.
Entity. Automobiles.
System status. At 06:00 there are 20 cars waiting for their turn to pass and 30
passing in a certain circuit.
Event. Shift of the traffic control element.
Location. Circuit/street.
Resource. Transit element.
Attribute. Car to pass and car that has passed.
Variables. Car to pass and car that has passed.
 A refrigerator assembly line.
System. Refrigerators, assembly area, quality supervision, packaging and
operators.
Entity. Refrigerators.
System status. At 08:00 there are 500 pieces to assemble refrigerators and 50
assembled refrigerators.
Event. Operators shift.
Location. Assembly area, quality supervision area and packaging area.
Resource. Assembly operators.
Attribute. Factory parts and assembled refrigerators.
Variables. Refrigerators to be assembled and assembled refrigerators
3. What could be the entities of each of the following systems?

 An ATM = User, Maintenance Personnel, Collection and Supply Personnel,

Cashier
 An automatic bottle inspection system = Quality Supervisor, Machine Operator,
Inspection Machines, Bottle.
 A sheet bending machine = Machine, Operator, Sheet Material
 A television packaging process = Packaging material, Packers, Televisions.
 A hospital emergency room = Doctors and patients
 A finished product warehouse = product, warehouse
 A meat sausage line = meat, packaging.

4. What could be the entities of each of the following systems?

 A parcel distribution system PACKAGES

 A DEBTOR/CUSTOMER collection system
 A telephone switch INCOMING CALLS
 A merchandise return department GOODS
 Boarding a cruise through the Caribbean PASSENGERS
 An engine repair shop ENGINES UNDER REPAIR
 A center for dispatching and assigning orders for products PRODUCT,
ORDERS.

5. Determine what attributes might be relevant to the simulation of the following

systems.

 The machining of a family of gears FACTORY AND PROCESSED PARTS

 A refrigerator painting process REFRIGERATORS TO BE PAINTED AND
PAINTED.
 A raw material reception system RAW MATERIAL FROM THE FACTORY
AND RAW MATERIAL IN THE WAREHOUSE
 A welding process for various products PRODUCTS TO BE WELDED AND
WELDED PRODUCTS
 A dental treatment room PATIENTS WAITING AND PATIENTS SERVED
 A patient registration system in a hospital PATIENTS ADMISSIONING,
PATIENTS DISCHARGED
 A radio frequency merchandise location system
GOODS LEAVING, GOODS ARRIVING AT DESTINATION.
6. What attributes might be relevant to the simulation of the following systems?

 A packaging process of 10 products per box, where each product is

different. WEIGHT SIZE COLOR BRAND SEPARATION PROCESS.
THE 10 DIFFERENT PRODUCTS TO PACKAGE AND THE 10 DIFFERENT
PRODUCTS PACKAGED
 A process of separating 3 products to send them to their respective
processing areas. TYPE BRAND COLOR PROCESSING AREA A MACHINED
INSPECTION SYSTEM TYPE OF PROCESSING MACHINE TYPE OF PRODUCT
OF PARTS, THE 3 PRODUCTS TO BE SEPARATED AND THE 3 PRODUCTS
SEPARATED
 A quality inspection system for machined parts
PARTS TO GO TO QUALITY INSPECTION AND PARTS INSPECTED
 A maintenance scheduling system that rates your jobs as urgent and non-
urgent, as well as assigning them “Pending Assignment,” “Assigned,” “In
Process,” and “Completed” labels.

PRIORITY WORK STATUS DELIVERY TIME WORK SENSITIVITY

7. Specify the variables that could be relevant in the following systems.

 The machining of a family of gears R= Gears, Machinery, Packaging

 A refrigerator painting process R= painting, Refrigerators, painters.
 A raw material reception system R= raw material, machinery.
 A welding process for several products R= welding, products.
 A dental treatment room R= Clients, Doctors, Appointments.
 A patient registration system in a hospital R= patients, Doctors, nurses.
 A radio frequency merchandise location system R= Merchandise, truck,
locator.

8. Of the following systems, which could be classified as events?

 A hospital emergency room R= event.

 A system of epidemiological emergencies R= Event
 A quality control system of a plant that manufactures bottles R= Event
 A fast food restaurant
 A cargo truck terminal R= event.
 A commercial customs office for imports and exports