TY VL IS SN DO UR AU PY Y1 TI T2 PB SP EP Y2

Sebastianelli ,
https://doi.org 2002
10.1108 Rose How product quality dimensions relate International Journal of Quality & Reliability MCB UP 2023/09
JOUR 19 4 0265-671X /10.1108 2002 /01 442 453
/02656710210421599 Tamimi , to defining quality Management Ltd /23
/02656710210421599 /01
Nabil

Uses survey results from a national sample of quality managers to examine the relationship between how a firm defines quality and what product quality dimensions it considers important to its competitive strategy . Garvin proposed a
well‐known framework for thinking about product quality based on eight dimensions : performance , features , reliability , conformance , durability , serviceability , aesthetics , and perceived quality . Alternative definitions of quality have evolved
AB from five different approaches : transcendent , product ‐based , user ‐based , manufacturing ‐based , and value ‐based . Of the five approaches to defining quality , the manufacturing firms in our sample subscribed most often to the user ‐based
definition. Using regression analysis within a factor analytic framework , some empirical support was found for hypothesized linkages between the product quality dimensions and the alternative definitions of quality . Specifically , the user ‐based
definition was related significantly to aesthetics and perceived quality , the manufacturing ‐based definition to conformance , and the product ‐based definition to performance and features .