KNOWLEDGE TEST FOR ADMINISTRATOR POSITION

GENERAL INSTRUCTIONS:
Objective: This test is the third stage of the competitive process for the position of
Administration Manager, for which the purpose is to evaluate the technical and
knowledge competencies for the respective position.

1. This test consists of 15 multiple-choice questions.

2. The total score for this evaluation is 20 points and the breakdown is as follows:
3. a) Multiple choice questions: 1.3 - 1.4 points each question. Total: 20 points
4. This test will have a duration of 50 minutes, at the end of which it will be
withdrawn by the person designated by the company to take the test.

Table #1 Response rating and evaluation of the questions

Ask Reply Value

1 1,3
2 1,4
3 1,3
4 1,3
5 1,4
6 1,4
7 1,3
8 1,3
9 1,3
10 1,3
11 1,3
12 1,4
13 1,3
14 1,3
15 1,4
TOTAL 20

Source: Own elaboration

The value at which it is presumed that the minimum knowledge required to continue
with the selection process is met is equal to............ pts.

TABLE #2 KNOWLEDGE TEST FORMAT

 KNOWLEDGE TEST
FORMAT

CANDIDATE'S PERSONAL DATA

NAME: CEDULA
AGE:
POSITION:

ADDRESS:
DATE

Source: Own elaboration

Below are 15 questions each with 2 to 4 types of answers, you should underline the
answer you think is correct.

A. MULTIPLE CHOICE ITEM

1. Should the manager manage with leadership, authority and advisory capacity,
with a sense of self-management, and make optimal use of time dedicated to
learning and of human, material and physical resources?

a) False
b) True

2. What functions should a good Administrator fulfill in order to achieve his or her
goals in the institution or organization?

a) To be just a manager who is attentive to the needs of the company.

b) Be an authoritarian leader who seeks the best performance.
c) To be a guide that integrates the entire organization to achieve an end goal.

3. The management tool that helps ensure the alignment of a company's strategic
objectives with its operational activities is called?

a) Balanced scorecard or balanced scorecard

b) Strategic planning
c) Strategic processes
d) PERT

4. What are the stages involved in administration?

a) Directing, controlling, supervising and acting.

b) Planning, organization, direction and control.
c) Plan, organize, direct and manipulate

5. What should a good manager do to achieve a satisfactory work environment?

a) Ask for help from subordinates.

b) Hire someone from outside the company to improve the work environment.
c) Promoting satisfaction factors, such as confidence in the performance of its
employees, giving them freedom to develop at work, delegation of
responsibilities, participation in decision making, harmonious interpersonal
relationships, are factors that should be stimulated to produce motivation.
d) Make a SWOT diagnosis.

6. Why are administrative documents important?

a) Fulfills the function of constancy and communication

b) The following are means of proof of the act performed
c) They are a means of communication of administrative acts.

7. What are the important skills that a manager should possess?

a) Technical, Human, Conceptual and Design.

b) Human, Memoristic, Statistical, Interpersonal.
c) Human, Memoristic, Conceptual, Statistical.

8. The following definition corresponds to which type of strategy:

"The company follows a strategy that tries to offer something unique in the industry
in terms of products or services."
a) Overall cost leadership strategy.
b) Focused strategy.
c) Differentiation strategy.
d) Unification strategy.

9. Selected points in an entire planning program where performance measures are

established so that managers receive indications of how things are going and do
not have to monitor every step in the execution of plans are called?

a) Standards
b) Standards
c) Principles
d) Mission.

10. When do companies survey their external customers about the service provided,
allowing us to know their results?

a) Evaluate actions to improve satisfaction.

b) Make the best decision to increase customer loyalty and satisfaction.
c) To know perfectly the satisfaction that the clients have with my company.
d) To be fully aware of the satisfaction of the competitors' customers.

11. The graphic representation of the organizational structure of an institution or of

one of its areas or administrative units, showing the relationships between the
organs that compose it, is called?

a) Manual
b) Organization chart
c) Flowchart
d) Diagram.

12. What are the components of leadership?

a) Power, basic understanding of people, ability to inspire followers to apply their

full potential, leader style and increase motivation.
b) Development of empathy in the organization.
c) Increase motivation.
d) Creation of an organizational culture.
e) Development of a favorable organizational climate.

13. For a good selection, information about the applicant must be possessed?

a) Empathy
b) Validity
c) Strictness
d) Reliability.

14. The approach to setting productivity goals and measures based on industry best
practices is called?

a) Principle of key point control.

b) Feedback.
c) Merchandising.
d) Benchmarking.

15. In the following list, which one contains the correct order of the practical steps
to develop and/or generally apply planning within a company?

a) Be alert to opportunities, set objectives, determine alternative courses, formulate

derivative plans, quantify plans through budgets, evaluate alternative courses,
select a course.
b) Establish objectives, develop assumptions, be vigilant in determining alternative
courses, evaluate alternative courses, select a course, formulate derivative plans,
quantify plans through budgets.
 c) Be alert to opportunities, set objectives, determine alternative courses, evaluate
alternative courses, select a course, formulate derivative plans, quantify plans
through budgets.
d) Be alert to opportunities, determine alternative courses, evaluate alternative
courses, select a course, formulate derivative plans, quantify plans through
budgets.

KNOWLEDGE TEST FOR ACCOUNTANT POSITION

GENERAL INSTRUCTIONS:
Objective: This test is the third stage of the competitive process for the position of
Accountant in charge, for which the purpose is to evaluate the technical and knowledge
competencies for the respective position.
1. This test consists of 15 multiple-choice questions.
2. The total score for this evaluation is 20 points and the breakdown is as follows:
3. a) Multiple choice questions: 1.3 - 1.4 points each question. Total: 20 points
4. This test will have a duration of 50 minutes, at the end of which it will be
withdrawn by the person designated by the company to take the test.

Table #1 Response rating and evaluation of the questions

Ask Reply Value

1 1,4
2 1,4
3 1,4
4 1,4
5 1,4
6 1,3
7 1,3
8 1,3
9 1,3
10 1,3
11 1,3
12 1,3
13 1,3
14 1,3
15 1,3
TOTAL 20

Source: Own elaboration

The value at which it is presumed that the minimum knowledge required to continue
with the selection process is met is equal to............ pts.

TABLE #2 KNOWLEDGE TEST FORMAT

KNOWLEDGE TEST
FORMAT
 CANDIDATE'S PERSONAL DATA
NAME: CEDULA
AGE:
POSITION:

ADDRESS:
DATE

Source: Own elaboration

Below are 15 questions each with 2 to 4 types of answers, you should underline the
answer you think is correct.

A. MULTIPLE CHOICE ITEM

1. What is the purpose of accounting?
B. What is the essential purpose of accounting?
1. What is the essential purpose of accounting?
a) Make timely decisions through accounting systems.
b) Establish limitations on a company's operating time.
c) To establish at the end of the accounting period, the financial situation of a
company, for decision making.
2. What are the main financial statements?
a) Trial balance, general ledger, journal.
b) Statement of Depreciation, Balance Sheet, Cash Flow Statement.
c) Balance Sheet, Income Statement, Cash Flow.
What is accounting?
a) It is the registration and control of everything that enters and leaves a
commercial enterprise.
b) It is the technique of chronologically recording the economic transactions
carried out by a company in a given period.
c) It is an accounting system that allows to know the financial situation of a
company.
4. What is an economic transaction?
a) The exchange of goods and services for two purposes: to obtain profitability and
to satisfy the needs of the community.
b) To technically record all the events that take place in a company in a certain
period of time.
c) The satisfaction of needs in exchange for the provision of services.

5. What is the trial balance?

a) Where the profit and loss for an accounting period is established.
b) A comparative balance sheet analyzing the company's operations in previous
years.
c) An internal register, which presents in grouped form all the accounts at the
general ledger level with the total debit and credit movements and the respective
balance.

6. How is the Accounting Account defined?

a) The name used to record, in an orderly fashion, the daily operations of a

company.
b) The entries made in the company's accounting records.
c) The recording of homogeneous values relating to one person is recorded under a
different heading, which facilitates the interpretation of the transactions in the
books.

7. What is the importance of the journal?

a) The documentary archive of the transactions carried out by a commercial

enterprise.
b) It is a book where the accounting of a company is kept for a certain period of
time.
c) The first main accounting record that serves to record in chronological order of
date the operations that occur in the company, based on the source
documentation/.

8. What is the importance of the ledger?

a) Where debit and credit values are added together, a ledger where debit and credit
balances are calculated.
b) The second main accounting record, to which all the accounts and movements
recorded in the journal are transferred, and allows the balance of each of them to
be known.

9. What does the double entry principle mean?

a) The recording of transactions shall affect at least two accounting items or

accounts for different values.
b) We record transactions in the income and expense records on a daily basis.
c) In each transaction we record two bills of exchange, one receiving and one
delivering.
d) There is no debtor, but there is a creditor and vice versa.

10. Who are the internal users of financial information?

a) Employees
b) Owners
c) Suppliers
 d) Clients.

11. What constitutes the Accounting Entity?

a) The time established to present the financial information to the Company's

directors. The recording of transactions occurring in the company in monetary
terms.
b) The different resources and economic events carried out in a given period.
c) The company as an entity that develops economic activity.

12. What are the accounting adjustments?

a) Corrections, Deletions, Modifications

b) Corrections, Restrictions, Modifications
c) Corrections, Restrictions, Alterations

13. What is the first activity to be performed within the accounting method?

a) Identify the affected assets.

b) Make an entry in the journal.
c) Valuation of accounting facts.
d) Identify the occurrence of the accounting event.

14. When does an account have a debit balance?

a) The value of the sums is greater than the value of the crediting sums
b) The value is equal to the income account
c) The value of the amounts is less than the value of the crediting amounts

15. Which companies are required to keep accounting records?

a) All corporate companies

b) All companies
c) Only large companies and SMEs that wish to do so.
d) Corporate and non-corporate companies that exceed a certain volume of sales.

KNOWLEDGE TEST FOR SALESPERSON POSITION

GENERAL INSTRUCTIONS:
Objective: This test is the third stage of the competitive process for the position of
Sales Manager, for which the purpose is to evaluate the technical and knowledge
competencies for the respective position.

1. This test consists of 10 multiple-choice questions.

2. The total score for this evaluation is 20 points and the breakdown is as follows:
3. a) Multiple choice questions, 2 points for each question. Total: 20 points
4. This test will have a duration of 50 minutes, at the end of which it will be
withdrawn by the person designated by the company to take the test.

Table #1 Response rating and evaluation of the questions

Ask Reply Value

1 2

2 2

3 2

4 2

5 2

6 2

7 2

8 2

9 2

10 2

TOTAL 20

Source: Own elaboration

The value at which it is presumed that you meet the minimum knowledge required
to continue with the selection process is equal to............ pts.

TABLE #2 KNOWLEDGE TEST FORMAT

 KNOWLEDGE TEST
FORMAT

CANDIDATE'S PERSONAL DATA

NAME: CEDULA
AGE:
POSITION:

ADDRESS:
DATE

Source: Own elaboration

Below are 10 questions each with 3 types of answers, you should underline the answer
you consider correct.

A. MULTIPLE CHOICE ITEM

1. Why is sales fundamental in any company?

a) It is the fundamental basis for the economic growth of the country.

b) No progress without money
c) No service will not generate market returns

2. What are the three (3) activities involved in a sale?

a) Ability to sell, know the customer to whom the sale is directed and level of
service.
b) cultivate a potential buyer, make him/her understand the features and benefits of
the product or service and close the sale.
c) Follow up with the customer, know their needs and close the sale.

3. What are the most common types of sales?

a) Telephone Sales - Face to Face Sales - Indirect Sales - Door to Door Sales.
b) Telephone Sales - Direct Sales - Corporate Sales - Commercial Sales.
c) CDT Sales - Personal Sales - Industrial Sales - Informal Sales.

4. What is Marketing?

a) The way to sell something

b) How to present a product
c) How to persuade and attract a customer through media or product information.

5. Is it necessary to have a protocol to make a sale?

a) Yes
b) No
c) It is not

6. What is cross-selling?

a) The tactic by which a salesperson attempts to sell complementary products.

b) When two sales are crossed and the seller must generate two collection receipts.
c) The way to sell a service to several customers at the same time.

7. What does it mean to build customer loyalty?

a) Make friends with the client.

b) Ask him a lot of questions.
c) Establish a bond of trust to help you.

8. What is the objective of the salesperson in the company?

a) Helping, advising and building customer loyalty with the brand.

b) Chatting with women passing by in the hallway.
c) To stand still and wait for the client to need me or ask me something.

9. What is a survey based on?

a) Needs, problems and solutions.

b) Problems, doubts and clarifications.
c) Competition myths and hoaxes.

10. What is the best way to address a customer's objection?

a) Discuss with the client, telling him or her what is best.

b) Tell him/her that he/she is not right and that he/she is wrong.
c) Know the products very well and kindly give you a good argumentation.