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Damage control!
LEARNING OBJECTIVE: Discuss ways to respond to a negative product review
Unit 3 | Session 3
Damage control!
LEARNING OBJECTIVE: Discuss ways to respond to a negative product review
Lesson overview
Prepare to present your plan to the class and Maybe call them instead of
explain your decisions. emailing. It’s more personal.
• apologize
• offer a refund
• offer a replacement
• other: __________
PRESENT
Share your solution
Share your action plan with the class.
Explain how you made your decisions
and answer any questions.
Listen to the other groups. Make notes
on the good points and bad points of
their action plans.
We’ve decided to . . .
because we think that . . .
Thank you!