Test Bank for Experiencing Intercultural Communication: An Introduction, 7th Edition, Judith

Test Bank for Experiencing Intercultural

Communication: An Introduction, 7th Edition, Judith
Martin Thomas Nakayama

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Student name:__________
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
1) Nonviolent sanctions like strikes and boycotts help maintain the status quo.

1) ______

⊚ true
⊚ false

Question Details

2) Our families play a significant role in our choice of conflict style.

2) ______

⊚ true
⊚ false

Question Details

3) Mexican managers tend to be more indirect and more polite than the U.S. American
managers in expressing their disagreements.

3) ______

⊚ true
⊚ false

Question Details

4) Facework refer s to specific communication strategies one uses to "save" one's own or
another person's face and is a universal concept.

4) ______

⊚ true
⊚ false

Question Details

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5) People who value intense and overt displays of emotions during discussion of
disagreement rely on the restraint conflict style.

5) ______

⊚ true
⊚ false

Question Details

6) A conflict of interest occurs when people have differing ideologies, such as when a
congregation argues over whether or not to call a gay pastor to lead their church.
6) ______

⊚ true
⊚ false

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7) People tend to use a particular conflict style in their interactions regardless of the context
or situation.

7) ______

⊚ true
⊚ false

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8) People who use the dynamic style of conflict resolution are comfortable in expressing
disagreements directly but prefer to be emotionally restrained.

8) ______

⊚ true
⊚ false

Question Details

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9) People who believe in the restraint conflict style think that relationships are made
stronger by keeping one's emotions in check and protecting the other person's "face."

9) ______

⊚ true
⊚ false

Question Details

10) Many Asian cultures, reflecting the influence of Confucianism and Taoism, and some
religious groups in the United States see conflict as disturbing the peace.

10) ______

⊚ true
⊚ false

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11) People who think that interpersonal conflict provides opportunities to strengthen
relationships also use mediation, but mainly in formal settings.

11) ______

⊚ true
⊚ false

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MULTIPLE CHOICE - Choose the one alternative that best completes the statement or
answers the question.
12) A perceived or real incompatibility of goals, values, expectations, processes, or outcomes
between two or more interdependent individuals or groups is known as _____.

12) ______

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 A) accommodation
B) compromise
C) conflict
D) deception

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13) Irwin is ensure of how to handle a conflict with his girlfriend, Wendy. She wants to spend
their vacation with his family, while he would like to take a trip to a place they have never been
to before. They have not argued, but Irwin is confused about how to resolve their different
wishes. In this scenario, Irwin discoversthat there is a great deal of _____ in their intercultural
conflicts.
13) ______

A) confrontation
B) ambiguity
C) mediation
D) nonpacifism

Question Details

14) Sarah has liked Denversince they were in college. Soon after college, she started
developing romantic feelings for Denver, but he never reciprocated. Sarah often wonderedwhy
Denver never returned her calls or asked her out on a date. When she found out that Denver was
dating Mary, it deeply upset her. Since then, Sarah has been avoiding Denver and does not wish
to be his friend. In this scenario, Sarah and Denver are involved in a(n) _____.
14) ______

A) affective conflict
B) value conflict
C) cognitive conflict
D) goal conflict

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Question Details

15) Which of the following statements is true of value conflict?

15) ______

A) It occurs when people disagree about a preferred outcome.

B) It occurs when people have differing ideologies and is serious.
C) It occurs when individuals become aware that their feelings and emotions are
incompatible.
D) It describes a situation in which people have incompatible preferences for a course of
action.

Question Details

16) June and Keith have a disagreement over how to use Keith's yearly bonus money. While
Juneinsiststhat they save theamount, Keith suggests thattheyuse it to takean international trip to
Amsterdam. In this scenario, June and Keith have a(n) _____.
16) ______

A) affective conflict
B) value conflict
C) cognitive conflict
D) conflict of interest

Question Details

17) Ben and his wife,Jenny, have a disagreement over the kinds of investments they should
make for long-term financial security. Ben wants to invest heavily in risky ventures, butJenny
prefers secure options such as savings bonds. Both try to control each other and persuade the
other to follow a different course of action. In this scenario, Ben and Jenny are probably engaged
ina(n) _____.
17) ______

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 A) conflict of interest
B) affective conflict
C) cognitive conflict
D) goal conflict

Question Details

18) Robert tells Joan, his wife, that he has been offered an upper management position by his
employer. He informs her that if he accepts the offer, he will be required to relocate to Japan and
work therefor the next seven years. He believes thataccepting this offer will make their family
financially stable. However, his wife is not happy with this offer because it means she will have
to quitherjob, and their children will have to repeatan entire academic year of college. She
predicts that following this decisionwill adversely affect their family. In this scenario, Robert and
Joan have a(n) _____.
18) ______

A) affective conflict
B) value conflict
C) cognitive conflict
D) goal conflict

Question Details

19) Lisa and her roommate Kristen argue over how often they should clean their apartment.
Kristen does not mind things being kept out of place or a sweater lying on the couch
occasionally. However, Lisa prefers a more orderly environment in which everything is kept in
its allocated place. In this scenario, Lisa and Kristen are experiencing a(n) _____.
19) ______

A) affective conflict
B) value conflict
C) cognitive conflict
D) conflict of interest

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Question Details

20) When dealing with conflict, Julie concentrates on using very precise language. Though
she does not always feel comfortable with face-to-face conflict, she feels that it is important to
say what is on her mind. In this scenario, Julie probably uses a(n) _____ approach to conflict.
20) ______

A) indirect
B) expressive
C) restraint
D) direct

Question Details

21) Brendan sees conflict as ultimately destructive for relationships.So, he tends to use a(n)
_____ approach to conflict, which includes going along with group decisions even when he
disagrees.
21) ______

A) indirect
B) expressive
C) restraint
D) direct

Question Details

22) Julia thinks it is better to get angrythan to hide or suppress her feelings so that her
husband knows that she really cares about the issue. In this scenario, Julia probably uses a(n)
_____ approach to conflict.
22) ______

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 A) covert
B) expressive
C) restraint
D) indirect

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23) Which of the following is a strong spiritual value that dictates a nonresistant response
when conflicts arise?
23) ______

A) pacifism
B) confrontation
C) biculturalism
D) simulation

Question Details

24) Isabella asked her friend Emma to talk to her roommate, Leah, and ask her to not play
loud music at night. She does this to avoid hurting her roommate and to save her honor. Isabella
controls her emotions and deals with the matter in a calm manner. In the context of approaches to
conflict, Isabella most likely has a(n) _____ .

24) ______

A) direct approach to conflict

B) expressive conflict style
C) restraint conflict style
D) overt approach to conflict

Question Details

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25) Tammy, a Korean American, believes that it is best to discuss issues in a calm manner.
She thinks that showing too much emotion can do more harm than good and hence, tries to make
her relations strongby keeping her emotions in check. In this scenario, Tammy probably has a(n)
_____ approach to conflict.
25) ______

A) direct
B) expressive
C) restraint
D) overt

Question Details

26) Abdul's most recent argument with his friend Donald escalated from where they should
have dinner to a criticism of Donald's inability to make decisions. Abdul shared all of his
frustrations through nonverbal behaviour and vocalizationso that Donald would understand that
he carerand just wanted to make a change. In this scenario, Abdul probably used a(n) _____
conflict style.
26) ______

A) covert
B) expressive
C) restraint
D) indirect

Question Details

27) John truly values his girlfriend Celia and encourages her to try new things. When she
talks about attempting toskydive, he does not like the idea because he thinks it is verydangerous.
However, John keeps his emotions in check and tries to find a creative way to let Celia try new
things. In this scenario, John is probably using the _____ approach to conflict in order to
maintain aharmonious relationshipwith Celia.
27) ______

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 A) dynamic
B) direct
C) peacemaking
D) expressive

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28) Identify a true statement about people who use a restraint conflict style.

28) ______

A) They consider it unimportant to control and internalize one's feelings during conflict
and to avoid nonverbal emotion.
B) They think that an outward display of emotions means that one really cares and is
committed to resolving a conflict.
C) They are uncomfortable with emotional expression and think that such expressions
may hurt people.
D) They believe that relationships are made weaker by keeping one's emotions in check
and protecting the honor of the other person.

Question Details

29) Many gays and lesbians believe that their inability to marry legally is unjust anda clear
case of inequality, resulting from prejudice and discrimination in the community. Thisexample
illustratesa(n) _____ conflict.
29) ______

A) international
B) social
C) economic
D) environmental

Question Details

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30) Jossette, a Native American, was pleased to hear that Arizona renamed Squaw Peak to
honor a Native American woman who died in Iraq. For Jossette, thisdecision helped to settle a(n)
_____ conflict because she consideredthe word "squaw" as an insult to Native American women.
30) ______

A) environmental
B) economic
C) historical
D) political

Question Details

31) The _____ style of conflict resolution combines the direct and emotionally restrained
dimensions and emphasizes a verbally direct approach for dealing with disagreements to "say
what you mean and mean what you say."
31) ______

A) discussion
B) engagement
C) accommodating
D) dynamic

Question Details

32) Donna and Lisa have an argument. Donna says to Lisa, "You never refill gas in my car
afteryou use it and you alwaystake me for granted. I will take some serious steps if you repeat
the same behavior one more time." In this scenario, Donna's statementslead them to a(n) _____
conflict.
32) ______

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 A) productive
B) destructive
C) social
D) economic

Question Details

33) The _____ style of conflict resolution emphasizes an indirect approach for dealing with
conflict and an emotionally restrained manner.
33) ______

A) accommodating
B) discussion
C) engagement
D) dynamic

Question Details

34) The _____ style of conflict resolution emphasizes a verbally direct and confrontational
approach to dealing with conflict.

34) ______

A) accommodating
B) dynamic
C) engagement
D) discussion

Question Details

35) The _____ style of conflict resolution uses an indirect style of communicating along with
a more emotionally intense expressiveness.

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 35) ______

A) discussion
B) accommodating
C) dynamic
D) engagement

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ESSAY. Write your answer in the space provided or on a separate sheet of paper.
36) Compare and contrast the indirect approach to conflict with the emotionally expressive
conflict style.

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37) Identify and discuss the different levels at which conflict occurs throughout the world.

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38) What makes intercultural conflict different from other kinds of conflict?

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Question Details

39) Identify and discuss the basic principles of peacebuilding.

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40) Explain the approach of facilitated intergroup dialogue and how it differs from
conversation.

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41) Identify and discuss the manners in which the communication styles of men and women
may lead to conflict.

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42) Compare and contrast productive versus destructive conflicts.

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43) Identify and discuss any three types of conflict.

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44) Why is it important to understand the role of social and historical contexts in intercultural
conflicts?

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45) Identify and explain the strategy being used around the world today to break the trap of
conflict.

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Question Details

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Answer Key

Test name: Chapter 8

1) FALSE
2) TRUE
3) TRUE
4) TRUE
5) FALSE
6) FALSE
7) FALSE
8) FALSE
9) TRUE
10) TRUE
11) TRUE
12) C
13) B
14) A
15) B
16) D
17) A
18) D
19) C
20) D
21) A
22) B
23) A
24) C
25) C
26) B

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Test Bank for Experiencing Intercultural Communication: An Introduction, 7th Edition, Judith

27) C
28) C
29) B
30) C
31) A
32) B
33) A
34) C
35) C

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