FORMAL LETTER

WRITING
• A formal letter is written for official purposes in a
stipulated format.
•Registering complaints and writing replies
•Making enquiries
•Asking and giving information
•Creating awareness regarding some social issues
•Placing orders, cancellation of orders
•Business letters
•Job application
 Format for Letter Writing

•
• 1.Sender’s Address
• 2.Receiver’s Address
• 3.Date
• 4.Salutation
• 5.Subject
• 6. Body of the letter divided into
three paragraphs
• 7.Subscription
• 8. Enclosure if required
 Sample Question

LETTER OF ENQUIRY
You are the Purchase Officer for SRS Public School,
Shakti Nagar, New Delhi. Write a letter in 100-120
words to Alright Stationery Mart, Chandni Chowk,
Delhi, enquiring their rates for certain stationery items.
Sample Question

Letter of Complaint
You are Vikram Taneja of 89, Punjabi Bagh, New Delhi.
You recently purchased a refrigerator from M/S
Electronics Bazaar, 12, Main Market, Punjabi Bagh. After
a few days you realised it was not functioning properly.
Write a letter to the Proprietor of Electronics Bazaar,
complaining about the same. Request for suitable action
to rectify the problem. (100-120 words)
 Sample Question

Letter for Placement of Order

You are Asha Singh, Head Librarian of Summerfield School,
Dehradun. Place an order for books for your library with
Bharat Book Store, Dehradun. Mention all relevant details.
(100-120 words)
 PRACTICE QUESTIONS

• You are Diya/Daksh Jain of H. No. 34, Kamal Nagar, Delhi. You intend to visit Shimla with your family. Write a
letter of inquiry addressed to the Manager, Sai Travels, Delhi, seeking information about the expenditure and
other necessary details for the trip. (100-120 words)

• You are Nitin/ Natasha, staying at 20, SFS Flats, Janakpuri Delhi. You bought a mobile phone from ‘Mobile Villa’
Chanakyapuri, Delhi. The phone has developed a problem within a few days of the purchase. Write a letter in
100-120 words, to the Sales Manager of the showroom complaining about the defect and seeking immediate
replacement.

• You are Rahul Agarwal, General Manager, Agarwal Enterprises, Indore. You need various items of furniture for
your office. Write a letter to Sunrise Official works, Indore placing a bulk order for items needed for your office.
(100-120 words)
 POINTS TO BE KEPT IN MIND
• Write in a formal tone.
• Use a suitable beginning to set the tone of the letter.
• Write what you have to say –clearly,
briefly and precisely.
• Be courteous and tactful. Avoid offending
words/language.
• Write in a simple clear language. The style of a letter
depends on the nature of its contents. Business letters
should be short, concise and to the point and the
official letters, formal and dignified.
• Correct spellings are equally desirable even in
the most familiar forms of correspondence. A
letter should be legible, straightforward, and
grammatically correct.
• Avoid bad punctuation which is often the cause of
obscurity.