1. 1. Number 1 is the opening letter of the greeting section.

2. Number 2 is the opening letter for the introduction.

3. Number 3 is the closing letter.

A letter is a written message written by someone and addressed to someone. In

general, the structure of the letter is as follows:

• The opening letter is the initial part of the letter which consists of the
address, date, greeting, and introduction. The introduction section contains the
author's intention to write the letter. In an informal letter, the introduction of
the letter is usually filled with asking for news. However, an informal letter
usually contains an introduction to yourself and the purpose of writing the
letter.

• Content letter is the content of the letter. Usually written in the second
paragraph.

• A closing letter is a closing paragraph or summary. In an informal letter,

usually the closing part is affixed with the sender's name. While the formal
letter, required signature and full name of the sender.

2. 1. Thank u ... the correct one is Thank you ...

2. ... of 4th of July, the correct one is ... on 4th of July ... and must be
completed with the year. The following sentence is correct: Thank you for your
letter on 4 July 2021 ...
3. The word "receive" must be in the form of a gerund (+ing) in I look forward to
receive your order, i.e. I look forward to receiving your order.

(Business Letter) Business Letter is a type of letter with formal/official language written by a
company or organization in carrying out its daily correspondence, both intended for internal
parties and for external parties. Writing business letters must follow standardized rules that
have been standardized by business actors and organizations so that they are easily
understood by all parties involved.

The following is a commonly used business letter structure:

• Letterhead
• Date the letter was written
• Letter number, attachment and subject
• Recipient's name
• Greetings
• Content of letter
• Closing
• Writer's name and signature
• Copy

3. Dear Delicious Online Store

in place

Subject: Complaints of Expired Purchased Products

Yours faithfully,

I submit a complaint that the product I bought on 20/05/2022 at Toko Enak has
expired. I am very disappointed due to the negligence of the shop who did not re-
check the goods to be sent to my address. I asked for a replacement product or a full
refund from me.

Thus I convey this letter, I am waiting for the reply and good news from the Enak
Online Store soon. For the attention I say many thanks.

Yours faithfully,

Reina

Discussion:

In a letter of complaint, it is necessary to pay attention to the following points,

because the letter of complaint is an official letter, so the composition of the letter
must be good and correct:
 Attach a letterhead to the Store/Company as a Header or letterhead

• Location and date the letter was issued

• Mail number if any
• Mention the purpose of the letter
• The content of the letter must be clear and not long-winded
• Insert a signature if needed and a contact phone number below the name.

4. From : sintajaya123@gmail.com

To : bernikajayaofficial@gmail.com

Subject : Thank you for donating

I'm Andi Wijaya, as the chairman of Bernika Jaya Official, thank you for the
assistance in the form of donations that you have given us. Your donation means a lot
to the communities affected by natural disasters. Hopefully what you give can be
useful and you are always in good health and in the protection of God.

thank you

Regards,

Andi Wijaya

Discussion:

In a letter of complaint, it is necessary to pay attention to the following points, because the
letter of complaint is an official letter, so the composition of the letter must be good and
correct:

• Attach a letterhead to the Store/Company as a Header or letterhead

• Location and date the letter was issued
• Mail number if any
• Mention the purpose of the letter
• The content of the letter must be clear and not long-winded
• Insert a signature if needed and a contact phone number below the name.
The complaint letter functions as a claim as well as an official letter with the aim of
reporting customer complaints or dissatisfaction to related parties. The letter is
categorized as an official letter so that it can be accounted for in the eyes of the law. If
the complaint process does involve a legal entity.