Name : Novi Indriani

Major : Akuntansi 22

 LOCATING PEOPLE
Discuss the dialogue that is often used by HR or secretaries to clients in companies
and the use of polite requests.
For example :
a. Hello, can I help you?
b. Yes, I’d like to speak with Mr. Smith, please
a. Well, when will he be available?
b. He should be available in about an hour. Would you like me to take a message?
a. No, that’s okay. I’ll call back later. Thank you.
b. You’re welcome.

 CULTURAL AWARENESS
Discuss about polite calls for men and women (such as Mr. Mrs. & Miss) that are
not known throughout the country.
For Example :
French : Monsi eur (Mr), Madame (Mrs), Madame ois elle (Miss)
Spain : Senor (Mr), Senora (Mrs), Em (Miss)
Africa : Mnr (Mr), Mev (Mrs), Me (Miss)

 PEOPLE AT WORK
Explain the activities of several departments in a company and explain the habits
and daily work schedule.
 For Example :
Finance : Credit, Accounts, Salaries
Human Resources : Personnel, Benefits, Unions, Affairs, Training, Entertaintment
Marketing : Publicity, Market Research, Marketing Policies, Marketing Planning

Example Daily Work :

I wake up at 6 am every morning.
I go to the bus stop to catch an early bus.
I go to office by motorcycle.

 CULTURAL AWARENESS – COMPANY HIERARCHY

Explain the work culture in developed countries that have large companies

For Example :
The United Kingdom and the United States have almost the same business
culture,namely:
1) Firstly, the importance of the opinion of employees in the decision-making
process is without doubt a key characteristic of business culture in the UK and
USA: independence and autonomy are initiatives that are highly valued.
2) Secondly, both the British and Americans are shown to be somewhat
competitive within the company. In addition, workers are at ease with
unstructured, unpredictable situations.