III.

Human Dimension of Management: Managers

- III.1 Managers’ Job and Managerial Tasks
Who is a manager and what do they do?
Manager is a professional who takes a leadership role in an organization and manages a
team of employees. Often, managers are responsible for managing a specific department in
their company.
A manager is someone who coordinates and oversees the work of other people so that
organizational goals can be accomplished. A manager’s job is not about personal achievement
—it’s about helping others do their work.
Classification of managers (first-line, middle, top); Efficiency and effectiveness
Fist-line managers: is the lowest level; manage
the work of nonmanagerial employees who
typically are involved with producing the
organization’s products or servicing the
organization’s customers. First-line managers
may be called supervisors or even shift
managers, district managers, department
managers, or office managers

Middle managers: manage the work of first-line managers and can be found between the
lowest and top levels of the organization. They may have titles such as regional manager,
project leader, store manager, or division manager. They manage the work of first-line
managers.

Top managers: who are responsible for making organization-wide decisions and establishing
the plans and goals that affect the entire organization. These individuals typically have titles
such as executive vice president, president, managing director, chief operating officer, or
chief executive officer.

What managers do?

Efficiency: the quality of working well in an organized way, without wasting time or energy
- Doing things right, or getting the most output from the least amount of inputs
Effectiveness: working on the right things- that is, doing those work activities that will help
the organization reach its goals- high goal attainment
- Doing the right things, or completing activities so that organizational goals are
attained
III.2 Managerial Functions
Functions of management:
 planning: set the goals; establish strategies for achieving those goals; develop
plans to integrate and coordinate activities
 organizing: When managers organize, they determine what tasks are to be done, who is
to do them, how the tasks are to be grouped, who reports to whom, and where decisions are
to be made
 leading: When managers motivate subordinates, help resolve work group conflicts,
influence individuals or teams as they work, select the most effective communication
channel, or deal in any way with employee behavior issues, they’re leading.
 contolling: Management function that involves monitoring, comparing, and correcting
work performance