Life Cycle Status Update Q4 2022

December 2022
Overview
IPC recognizes that the Product Lif ecycle milestones have a signif icant impact o n the manner in which
our customers manage their inf rastructure and plan budgets. Below is IPC’s latest Lif e Cycle Status
update f or Q1 2021 f or IPC Communications product line. Note: The tactical elements of support
within the life cycle categories are posted on the customer portal. Please review this to ensure
you are fully aware of the elements.

Q4 2022 Key Updates

• ION
o End of Life of ION solution (V1 and V2) 31st of December 2022.
o End of Sales 1st of May 2023
o End of Support June 30th, 2024

• End-Of-Sale of the Unified Desktop Application (UDA) and its associated products
(IQ/Max Omni, IQ/Max Sync, Pulse Enterprise, Fast Find, Quick Dial)
o End of Sale (EOS) -> 12/31/2023
o End of Expansion -> 12/31/2024
o End of Life (EOL) -> 12/31/2026
• Unigy 4.0 – 4.2 is moving to the End of Life status
• Recording Compliance Server is moving to End of Life status and is replaced by Agility
for Recording Check for Unigy/NTR only

Reminder on IQ/MAX and Edge key dates are:

• End of Sale December 31, 2018
• End of Expansions December 31, 2019
• End of Lif e December 31, 2023

Reminder on Open Trade Systems key dates are:

• End of support f or the Open Trade platf orm is ef f ective since December 31st , 2020

Per IPC Lif e Cycle policy, software products evolve f rom mainstream support through legacy support
prior to ultimately reaching end of support. For a more inf ormation, please ref er to the “Product
Lif ecycle Policy” document available in the Exchange Portal

Software Support
IPC software products have three levels of support as they progress through the product
lifecycle: Mainstream Software Support, Legacy Support and End of Life Support. Support will
generally be available for a minimum of six (6) years from the replacement product launch
date or end of sale announcement date.

• Mainstream Software Support

Mainstream Software Support will generally be provided for the current version and
one software versions in arrears. Details will be identified by IPC in our Life Cycle
status update documentation.

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 Software products under Mainstream Software Support are actively supported by IPC
Operations and engineering. Tactical activities (including patches, service packs and
other software maintenance activities) will vary based upon the version of the
software.

Fixes for newly identified defects will generally be available only in the latest software
version. IPC at its own discretion may provide fixes in a prior software version still in
the Mainstream Software Support level. These fixes will be documented via updates
to the release notes for that version and communicated via the customer portal.
o Newly identified defects: To have these defects resolved, the customer must
upgrade to the latest software version.
o Existing defects: technical support and troubleshooting will continue to be
provided for previous versions. Please refer to the chart below

Existing systems under mainstream software support can be expanded. Additionally,

new service contracts and service contract renewals can be established during the
mainstream software support period. Some features, tools and professional services
may not be available in older software versions

• Legacy Software Support

Legacy Software Support will be provided beyond mainstream software support for a
minimum period of two (2) years.

During the Legacy Software Support period technical support and troubleshooting will
be supplied. Please see the chart for more details
o Fixes for newly identified defects and anomalies will not be provided for these
software versions
o Fixes for existing defects and anomalies will only be available in newer
software versions.
o The customer must upgrade to a software version to the appropriate
Mainstream Software version if they want these defects and anomalies
addressed.

Restoration of service will be fee based if the issue / anomaly is fixed in a later version
of software. When the Legacy Software Support period has expired, the product will
be considered End of Life.

• End of Life Support

End of Life Support will generally be provided beyond Legacy Software Support for a
period of one (1) year. IPC reserves the right to reduce this time frame if IPC
determines that it is no longer feasible to support this variant. Please note that EOL
support is very limited. Please see the chart for more details. IPC strongly
recommends that any customers running these variants should upgrade their
platforms to a Mainstream version on a priority basis.

Software Products
Table 1 below is the matrix f or product line versus the current Lif e Cycle status
Table 1
Unigy Platform
Life Cycle Status
Mainstream Software Legacy Software End of Life
Product/Product Line Support Support Support
Unigy V1.x N/A N/A Ended
Unigy V2.0 N/A N/A Present Status*

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Unigy V2.01 N/A N/A Present Status
Unigy V3.x N/A N/A Present Status
Unigy V4.0 – 4.2 N/A N/A Present Status
Unigy V4.3 Present Status Not announced Not announced
Unigy V5.2 – 5.3 Present Status Not announced Not announced
Unigy Platform, Unified Desktop Applications
Life Cycle Status
Mainstream Software Legacy Software End of Life
Product/Product Line Support Support Support
UDA (Unigy v5.x) Present Status Not announced Not announced
Pulse Mobile All versions N/A N/A Present Status

Table 1 continued

Blue Wave
Life Cycle Status
Mainstream Software Legacy Software End of Life
Product/Product Line Support Support Support
BW Director 1.x N/A N/A Ended
BW Director 2.x N/A N/A Ended
BW Director 3.1 N/A Present status Jan 2024
BW Director 3.2-3.5 Present Status Not Announced Not Announced

IPC Agility
Life Cycle Status
Mainstream Software Legacy Software End of Life
Product/Product Line Support Support Support
Agility 2.1 N/A Present Status Not Announced
Agility 2.2 N/A Present Status Not Announced
Agility 2.3 Present Status Not Announced Not Announced
Agility 3.0 Present Status Not Announced Not Announced

IPC Agility Applications – Unigy Soft Client

Life Cycle Status
Mainstream Software Legacy Software End of Life
Product/Product Line Support Support Support
Unigy Soft Client 1.2 / 1.3 Present Status Not announced Not announced
Unigy Soft Client 2.0 Present Status Not announced Not announced
Unigy Soft Client 2.1 Present Status Not announced Not announced
Unigy Soft Client 2.2 Present Status Not announced Not announced
IPC Agility Applications – Unigy Mobile Client
Life Cycle Status
Mainstream Software Legacy Software End of Life
Product/Product Line Support Support Support
Unigy Mobile Client 2.0 /
2.1 Present Status Not announced Not announced

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Hardware Products
Table 2 is a matrix of product line versus the current Lif e Cycle Status

Table 2
Unigy Platform
Life Cycle Status
Product Line Full Availability End of Sale End of Life
Dell r610 based appliance for Unigy V1.x
(CCM, ACCM, MM)* N/A Present Status Present Status
Dell r620 based appliance for Unigy V2.x
(CCM, ACCM, MM)* EOS Announced Present Status June 30 2022
Dell r630 based appliance for Unigy V3.x
(CCM, ACCM, MM) EOS Announced Present Status June 30 2025
Dell r640 based appliance for Unigy V3.1
patch 9 and 4.2 and higher (CCM, ACCM,
MM) Present Status N/A N/A
Unigy Media Gateway A Chassis N/A N/A Present Status
Unigy Media Gateway B Chassis Present Status Not announced Not announced
IQMAX, IQMAX Edge N/A Present Status Dec 31 2023
IQMAX Touch Present Status Not announced Not announced
Pulse Present Status Not announced Not announced
Open Trade Platform. V3/4 is EOL. V5/6 is EOL 12/31/2020
Alliance MX Platform. All variants are EOL
Etradeal Platform. All variants are EOL

*Unigy 5.x will be supported on Del R620, R630 and R640. Unigy 5.x will not be supported on Dell
R610.

Voice Recording Product

The current status of Voice Recording products is covered under the IPC Voice Recording Sunset
Policy which is available on the Customer Portal