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  • CSE Exe

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    wsheetal130
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    This job description is for a Customer Support Executive position in the Customer Support department in Mumbai. The role involves handling customer queries via calls and emails, providing first contact resolutions, creating tickets for inquiries and issues, and requires excellent communication skills, computer proficiency, problem-solving abilities, and a willingness to work shifts including weekends and holidays. The ideal candidate has a bachelor's degree, 1 year of experience in customer support, and will be offered a maximum salary of 3.2 LPA.

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    This job description is for a Customer Support Executive position in the Customer Support department in Mumbai. The role involves handling customer queries via calls and emails, providing first contact resolutions, creating tickets for inquiries and issues, and requires excellent communication skills, computer proficiency, problem-solving abilities, and a willingness to work shifts including weekends and holidays. The ideal candidate has a bachelor's degree, 1 year of experience in customer support, and will be offered a maximum salary of 3.2 LPA.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    CSE Exe

    Uploaded by

    wsheetal130
    This job description is for a Customer Support Executive position in the Customer Support department in Mumbai. The role involves handling customer queries via calls and emails, providing first contact resolutions, creating tickets for inquiries and issues, and requires excellent communication skills, computer proficiency, problem-solving abilities, and a willingness to work shifts including weekends and holidays. The ideal candidate has a bachelor's degree, 1 year of experience in customer support, and will be offered a maximum salary of 3.2 LPA.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    JOB DESCRIPTION

    Position Title Customer Support Exe


    Department Customer Support
    Level / Band
    Reporting to (Title) Customer Support
    Employment Type (Permanent / Contract/ Permanent
    Freelancer)
    Location Mumbai

    Details

    Role and Responsibility:

    • Handle customer queries over calls and emails


    • Provide first time resolution to the customers.
    • Create Inquiry, Service and complaint tickets against each call
    • Excellent written and verbal English communication skills
    • Good knowledge of computer and Microsoft Excel.
    • Good in problem-solving skills, analytical skills and logical reasoning.
    • Committed towards assigned responsibilities.
    • Quick learning skills.
    • Ability to work independently under pressure and meet deadlines on
    assigned KPI’s.
    • Open to work on all Bank Holidays and Sundays.
    • Flexible to work in Shifts, including late Shifts and Night

    Educational Qualification:
    • Bachelor’s Degree (Any Graduate)

    Skills and experience:

    • Candidate should have at least 1 year of experience


    Salary offered: 3.2 LPA Max

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