Scribd Logo
Upload

Welcome to Scribd!

  • CEC Officer - Inbound - Privy: Department Location Reporting Relationship Position Grade

    Uploaded by

    sudesh saini
    9 views1 page
    This document describes a CEC Officer role in the Customer Experience Center department located in Thane or Bangalore, India. The officer would report to the CEC Team Leader and be either an Assistant Manager or Deputy Manager. Key responsibilities include handling inbound calls from HNI customers, resolving queries, cross-selling banking products, meeting productivity and service benchmarks, and ensuring customer satisfaction. Requirements include a graduate degree, 1-2 years of customer service experience, strong communication skills, and flexibility to work varying shifts including weekends and holidays.

    Original Description:

    Original Title

    Untitled

    Copyright

    © © All Rights Reserved

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document describes a CEC Officer role in the Customer Experience Center department located in Thane or Bangalore, India. The officer would report to the CEC Team Leader and be either an Assistant Manager or Deputy Manager. Key responsibilities include handling inbound calls from HNI customers, resolving queries, cross-selling banking products, meeting productivity and service benchmarks, and ensuring customer satisfaction. Requirements include a graduate degree, 1-2 years of customer service experience, strong communication skills, and flexibility to work varying shifts including weekends and holidays.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    CEC Officer - Inbound - Privy: Department Location Reporting Relationship Position Grade

    Uploaded by

    sudesh saini
    This document describes a CEC Officer role in the Customer Experience Center department located in Thane or Bangalore, India. The officer would report to the CEC Team Leader and be either an Assistant Manager or Deputy Manager. Key responsibilities include handling inbound calls from HNI customers, resolving queries, cross-selling banking products, meeting productivity and service benchmarks, and ensuring customer satisfaction. Requirements include a graduate degree, 1-2 years of customer service experience, strong communication skills, and flexibility to work varying shifts including weekends and holidays.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    CEC Officer - Inbound - Privy

    Department Customer Experience Center


    Location Thane/Bangalore
    Reporting Relationship CEC – Team Leader - Inbound
    Position Grade Assistant Manager/Deputy Manager

    Job Role

    ⮚ To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process
    the queries & requests to customer's satisfaction
    ⮚ To identify and convert the opportunities for cross selling (banking product) on customer's call
    ⮚ Responsible for quality communication and customer servicing within laid down productivity and
    service benchmarks.
    ⮚ Ensure customer “delight” and consistent service experience, including timely resolution of
    customer queries/issues.
    ⮚ Complete the logs specified by the process (End-of-day target)
    ⮚ Adherence to Information Security norms & quality process norms.
    ⮚ To be aware of and comply with any updates about the process
    ⮚ Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to
    the team as guidelines for improving performance
    Job Description

    ⮚ Graduate
    ⮚ Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of
    call center industry an advantage
    ⮚ Excellent communication skills – Verbal & Written
    ⮚ Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
    ⮚ Flexible to get scattered 8 Week Offs in a month with 9hours shift
    ⮚ Good listening skills and strong communication abilities.
    ⮚ Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do
    attitude & works with integrity
    ⮚ Team Player, collaborative Self-motivated person including the ability to act as a role model within
    the organization. Should be able to establish rapport quickly with peers, managers & customers

    You might also like