A STUDY OF PERCEPTION OF CUSTOMERS TOWARDS CO-OPERATIVE BANKS WITH REFERENCE TO 'NAMCO' BANK
SR. NO AUTHER YEAR TITLE
EFFECT OF SERVICE QUALITYON CUSTOMERS
Dr. Jyothi LOYALTY: EMPERICAL EVIDENCE FROM CO-
1 2014
Jayakrishnan OPERATIVE BANK
CUSTOMERS SATISFACTION TOWARDS CO-
Nuzhatparvee OPERATIVE BANKS IN VIJAYAPUR DISTRICT,
2 2009 KARNATAKA
n Ganihar
INVESTIGATING OCCUPATION WISE
PERCEPTION OF CUSTOMERS TOWARDS ACCESS perception of different beneficiaries
TO CO-OPERATIVE BANKING SEVICES
3 Neetu Andotra 2016
CONSUMER PERCEPTION ABOUT SERVICE
Mrs. S. QUALITY DIMENTION USING SERVPERF
4 2019 ANALYSIS OF CO-OPERATIVE BANKS
Saranya
A COMPARATIVE STUDY OF CUSTOMERS
Virendrasinh PERCEPTION ON SELECTED DISTRICT CO-
5 2021
kaluji chavda OPERATE BANKS OF NORTH GUJRAT
CUSTOMERS PERCEPTION TOWARDS LENDING
PRACTICE OF WARDHA NAGRI SAHAKARI
Parikshit D. ADHIKAR [BANK] MARYADIT WITH SPECIAL
6 2023 REFERENCE TO PUNE, MUMBAI & NAGPUR
Gondehar
REGIONS
ROLE OF INFORMATION TECTONOLOGY IN THE To study & identify customers perception Focus on Improving marketing & sales
7 Ashok Nagar 2017 DEVELOPMENT OF MAHILA URBANCO-
OPERATIVE BANKS IN RAJASTAN
A STUDY OF CORPORATE SOCIAL
Sandra A. RESPOKSIBILITY FOR UPLIFTING THE SOCIO-
8 2016 ECONOMICAL GROWTH THROUGH BASSIN
Lopes
CATHOLIC CO-OPERATIVE BANK LTD
CUSTOMER PERCEPTION ON BANKING SERVICE To ascertaining the perception of customer Co-operative banks success depends on
K. Sheikh OF THOOTHUKUDI DISTRICT CENTRAL CO-
9 2014
Mydeen OPERATIVE BANK
PERCEPTION FO THE FARMER TOWARDS THE
M. Sampath QUALITY OF SERVICE PROVIDER BY CO-
10 2021 OPERATIVE BANK
Nagi
OBJECTIVE FINDINGS ARGUMENTS /COMMENT
To examine the strength of relationship Customers were given more importance to The data is collected & analyse
service quality and customers loyalty service quality dimension through rural customers point of
view
To identify what are the factors influencing Expansion of services in rural areas. Limited transparency in their
customers towards co-operative bank dealings particularly when it
comes to calculating interest on
loan issued to their customers
To investigate the occupation wise Majority of the people have no access to Most of the banking processes
banking or insurance services cause lack of and products are exclusively for
regarding access to co-operative bank financial understanding or information the high - income section of the
service between provider & consumer, gender, age, society backward people are not
low income consider as feasible customers
To measure service quality among co- Improvement of Infrastructure and Need of Need to look inward by co-
operative banks in Ramnand district of for re-orientation to customers centric operative banks to development
Tamil Nadu state in India service parameters standard to satisfy its customers
to avoid possible drain of its
customer base
Perception of banking services with The infrastructures facility needs to improve Customer services are assume to
regards to tangibility dimension of their by both district co-operative banks be critical function of bank
banks
To study customers satisfaction base on Other banking service needs to improved by
various parameters adopting better way to provide the services
& dealing effectively with dissatisfied
customers by attempt their complaints
positively
Inconvenient procedural
towards online banking in Mahila Urban strategies Trust & security of internal formalities & difficult services
co-operative Bank transaction terms
To critically evaluate the effect of social CSR enhance public perception about co- Present study is restricted to
responsible of bassine co-operative operative bank palghar district
Limited focus on other areas
of THOOTHUKUDI district towards service successful financial management, Human
rendered Resources Management & customer relation
Management
To examine the relation among the Need of conducting awareness program for
attribute of the service quality with farmers regarding the update in banking
preference to the farmers expectation & service
perception
 A STUDY ON CO-OPERATIVE BANK IN INDIA Purpose learn about methods rural bank To stay ahead of competition, bank need to primary objective is to make
Dr. Vijaya WITH SPECIAL REFERENCE TO MARKETING uses in its marketing efforts to win new develop and implement strategies by customer happy
11 2022
Jyothi Nethala STRATEGIES client keep existing one happy recruiting train agents
PERCEPTION ANALYSIS IN BANKING SECTOR: A To understand various lending practices of Need to adopt more modern technology Limited only to co-op credit
Mr. Rajini CASE STUDY OF CUTTACK DISTRIC CENTRAL CO- central co-operative bank in cuttack and make their service more qualitative one aspect of agriculture
12 2020
Agarwalla OPERATIVE BANK IN ODISHA district of Odisha
THE INFLUENCES OF BEHAVIOURAL ASPECT OF To study influential level of behaviour There is influence of bank employee
13 Arun.P. Dev 2019 BANK EMPLOYEE & CUSTOMERS ON ADOPTION aspects of bank employee & customers on behaviour & bank customer behaviour on
OF ICT IN CO-OPERATIVE BANKS adoption of ICT in co-operative bank bank performance in co-operative bank
AWARENESS AMONG THE PEOPLEABOUT E- To know the E-banking services provided Need to create awareness about E-banking
Prof. Janardan. BANKING SERRVICES WITH SPECIAL REFERENCE by banks to the customers its transaction
14 2013 TO COSMOS CO-OPERATIVE BANK LTD PUNE, & awareness of people
K. Pawar
(MAHARASHTRA)