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    The document provides a guide to returning customer purchases. It explains that the receipt and warranty are important to keep. The warranty guarantees the product will work for a set time, and if it does not, a replacement or refund can be obtained. It advises going to the store service department for help with returns, where they will ask for the receipt and reason. If within warranty, a replacement may be provided, and even outside warranty a refund is sometimes possible, ensuring a hassle-free process.

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    The document provides a guide to returning customer purchases. It explains that the receipt and warranty are important to keep. The warranty guarantees the product will work for a set time, and if it does not, a replacement or refund can be obtained. It advises going to the store service department for help with returns, where they will ask for the receipt and reason. If within warranty, a replacement may be provided, and even outside warranty a refund is sometimes possible, ensuring a hassle-free process.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    4 views2 pages

    Unit 3 Reading

    Uploaded by

    emircngn.ss
    The document provides a guide to returning customer purchases. It explains that the receipt and warranty are important to keep. The warranty guarantees the product will work for a set time, and if it does not, a replacement or refund can be obtained. It advises going to the store service department for help with returns, where they will ask for the receipt and reason. If within warranty, a replacement may be provided, and even outside warranty a refund is sometimes possible, ensuring a hassle-free process.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Unit 3

    Title: A Guide to Customer Service and Returns

    Customer service is essential when you buy a product. If you are not satisfied with your purchase, you
    can return it. Keep the receipt and check the warranty. The warranty guarantees that the product will
    work for a specific time. If it doesn't, you can get a replacement or a refund.

    First, check the make and model of the item. Go to the service department of the store. They will
    help you with the return. They will ask for the receipt and the reason for the return. If the product is
    within the warranty period, you can get a replacement. If not, you may still be able to get a refund.
    Good customer service ensures a hassle-free process for you.

    1. What is important to keep when you buy a product?

    A. Warranty

    B. Make and model

    C. Receipt

    D. Replacement

    2. What does the warranty guarantee about the product?

    A. Refund

    B. Replacement

    C. It will work for a specific time

    D. Great customer service

    3. Where do you go for help with a return or replacement?

    A. Customer's home

    B. Service department of the store

    C. Another store

    D. Any department in the store

    4. What might you get if the product is within the warranty period?

    A. Refund

    B. Replacement
    C. Make and model information

    D. Customer service number

    5. What is crucial for a hassle-free return process?

    A. Keeping the warranty

    B. Checking the make and model

    C. Having a receipt

    D. Having great customer service

    ANSWER KEY: C, C, B, B, C

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