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    This document provides activities for students to learn about customer service. The activities include: 1) Having students analyze videos that show examples of bad and good customer service and identify the key factors. 2) Creating a list of common customer problems and how customer service workers can address them. 3) Role playing common customer complaint scenarios like product issues, poor service, and billing errors and practicing how to effectively handle unhappy customers.

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    This document provides activities for students to learn about customer service. The activities include: 1) Having students analyze videos that show examples of bad and good customer service and identify the key factors. 2) Creating a list of common customer problems and how customer service workers can address them. 3) Role playing common customer complaint scenarios like product issues, poor service, and billing errors and practicing how to effectively handle unhappy customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    23 views1 page

    Customer Service Activities

    Uploaded by

    s8a7m6e5
    This document provides activities for students to learn about customer service. The activities include: 1) Having students analyze videos that show examples of bad and good customer service and identify the key factors. 2) Creating a list of common customer problems and how customer service workers can address them. 3) Role playing common customer complaint scenarios like product issues, poor service, and billing errors and practicing how to effectively handle unhappy customers.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customer service Activities

    These activities can be done by students. Teachers may adopt them as needed. 1. Reproduce a video that shows bad customer care; that shows good customer care either one.. Explain what happened in the video and why you consider it to be illustrating bad customer care/ good customer care. Mention the points that you observe in the videos that suggests bad/ good customer care. 2. Make a list of five common problems that customers may face. How can customer service workers deal with these problems? Suggestions are welcome. 3. Role play: Theres a problem. A customer complains. Deal with the customer. Choose from these situations: a) Customer has a problem with a product he/ she bought, returns it, and is told to sit and wait. Hes been waiting for hours. b) An angry customer complains about the answering machine service. He could never get to talk to a real person. c) A customer bought the wrong size of shirt. Wants you to change it, but he misplaced the receipt. d) A customer complains of a hair in his food at a restaurant. Hes threatening to sue your company. e) A customer bought some books over the internet, but never received them. f) A customer complains of a broken lap top. Its a new lap top with guarantee. (The customer apparently didnt follow the installation instructions in the manual, so you think that thats why he has the problem.) g) Customer bought a facial product that turned out to be bad. Didnt do what it was supposed to do. Complain about it. Tell others about the problem.

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