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Chapter 05
True False
True False
True False
4. It is important to consider the receiver's perceptions before deciding to encode a message in a particular
way to ensure clear transmission of the meaning of the message.
True False
5-1
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
5. Low-context cultures focus on nonverbal communications and subtle cues.
True False
6. Paraphrasing is the process of having the receiver restate the message in his or her own words.
True False
7. When a message does not result in communication, the most common cause is the sender's lack of getting
feedback to ensure mutual understanding.
True False
True False
9. Watching nonverbal behavior is an important aspect of ensuring a message was received accurately.
True False
10. As a sender transmits a message, how you respond to the message does not directly affect communication.
True False
11. Participative communication style demonstrates high task-high relationship behavior, using a closed
presentation for the task with an open elicitation for the relationship.
True False
12. Laissez-faire communication style demonstrates low task-low relationship behavior, responding with the
necessary open presentation.
True False
13. Consultative communication style demonstrates low task-high relationship behavior, responding with open
elicitation, some initiation, and little presentation.
True False
14. When you have all the information you need, the autocratic communication style may be appropriate.
True False
15. If the receiver is reluctant to accept a message, the laissez-faire communication style may be appropriate.
True False
16. Feelings are neither right nor wrong, but behavior is.
True False
17. Emotional labor requires the expression of feeling through desired behavior.
True False
5-2
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
18. To calm emotional people, we must encourage them to be logical.
True False
19. To listen with empathy does not mean you have to agree with the person.
True False
True False
21. _____ refers to the way managers design their firm to achieve the organization's mission and goals.
A. Organizational temperament
B. Organizational structure
C. Organizational communication
D. Organizational support
A. Vertical communication
B. Informal communication
C. Horizontal communication
D. Grapevine communication
23. _____, often called lateral communication, is the flow of information between colleagues and peers.
A. Vertical communication
B. Downward communication
C. Grapevine communication
D. Horizontal communication
A. Vertical
B. Upward
C. Downward
D. Horizontal
5-3
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
25. The grapevine is _____.
26. "Hi, Chris, I have completed writing the minutes of the meeting and have kept it on your desk. Please let
me know if I have to correct any part of it." Identify the flow of organizational communication in this
example.
27. "Dharma, can I have Jones in my office in 15 minutes? Please ask him to bring the quarterly report along."
Identify the flow of organizational communication in this example.
28. "Hi, Sam, how are you? How did you like our new product range?" Identify the flow of organizational
communication in this example.
29. "Hey Danny, did you know the new girl in HR is Jack's sister?" Identify the flow of organizational
communication in this example.
30. _____ enables a company to tap into raw calculating power, storage, software applications, and data from
large data centers over the Internet.
A. Grapevine communication
B. Cloud computing
C. M-commerce
D. Intranet
5-4
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
31. Which of the following is a feature of technology?
A. It is personalized.
B. It involves nonverbal communications.
C. It is dehumanized.
D. It guarantees complete security of confidential information.
32. The _____ consists of a sender who encodes a message and transmits it through a channel to a receiver who
decodes it and may give feedback.
A. communication process
B. filtering process
C. reception process
D. verifying process
33. _____ is the sender's process of putting a message into a form that the receiver will understand.
A. Encoding
B. Transmitting
C. Decoding
D. Decrypting
34. The _____ is the physical form of the encoded information, and it is transmitted through a channel.
A. transmitter
B. message
C. cellphone
D. receiver
35. Which of the following is the final step of the communication process?
A. Encoding
B. Receiving
C. Feedback
D. Decoding
36. "The company's Annual Sports Meet will be held on the November 15 this year." Which of the following
message transmission channels would be most appropriate for this message?
A. Report
B. Telephone
C. Memo
D. Poster
5-5
Copyright © 2017 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of
McGraw-Hill Education.
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