Madison Williams

Introduction to Business
Chapter 5
9/29/23

Checkpoint Assessments
5.1
1. C. Personal satisfaction
2. D. Process Improvement
3. A manager may be very good at planning but fail to lead and organize well. If they are
unable to motivate employees to accomplish the goal they have set they will not be
successful.
4. Your ability to communicate and problem solve with others will affect your ability to work
well in a team. Some people enjoy doing their own work and not having to speak to or
coordinate with another person/people.
5.2
1. B. McClelland
2. B. Do not communicate with employees about the change until a final decision has been
made
3. People will always want to be paid better regardless of their current pay. As a company
you cannot constantly give your employees large raises. High wages and benefits will
make the job appealing and cause employees to be motivated to get a raise but other
forms of motivation are also important and can lead to more long-term success.
4. They can ask for ideas on how to make the switch easier, communicate in advance with
employees, and offer financial and emotional support
5.3
1. D. Taking corrective action when standards are not met
2. B. Quality standard
3. In most circumstances completing the 5 management functions in that specific order is
necessary but in other situations this is not possible or ideal. Planning is almost always
going to be the first step, without a solid plan the rest of the steps cannot be done well.
Organizing and staffing may swap as these steps would probably happen around the
same time. Leading and controlling can be the same way.
4. Quality standards. Though the amount of time and number of products you're producing
are very important, if you do not make high quality your company will not succeed.
5.4
1. D. Assign the problem to a trusted employee
2. C. Only buy on credit when the company will lose money if the purchase isn’t made
3. Regardless of how vigorously one plans you cannot account for everything, you cannot
plan for exact human behaviors and capabilities.
4. Develop their software, look at possible security risks, see what has happened in the
past.
Review Business Management Terms
1. M. Quality standard
 2. C. Cost standard
3. N. Quantity standard
4. G. Motivators
5. R. Time standard
6. D. Hygiene factors
7. E. Inventory
8. I. Operations management
9. L. Process improvement
10. S. Variance

Review Business Management Concepts

11. B. The group does not need to have a group leader
12. A. Maslow
13. C. Are involved in planning
14. A. Following standards set for each of the company’s goals
15. C. Add more employees
16. D. Quantity standard

Apply What You Know

17. Based on the reality check scenario at the beginning of the chapter, do you believe
most of the problems were the result of poor planning, staffing, or leading. Justify your
answer
There was a lack of proper planning, this led to improper staffing. The business was not fit to
fulfill the promises made, this could have been avoided by looking deeper into the companies
capabilities and current numbers.
18. Why are businesses paying much more attention to developing effective work teams
today than in the past?
A group of people will have an easier time completing projects to work towards goals.
Teamwork is important and learning to communicate with others will lead to greater success.
19. What difference in leading and controlling activities, if any, would there be for a manager
of a small business and a manager in a large business?
For a small business leading and controlling may be more personal than in a larger cooperation.
Managers may have a smaller team they work with though their responsibilities would be
similar.
20. What should a manager do if it is clear that many employees will view a planned change
negatively?
Managers can ask employees for their opinions, offer incentives, talk with them in advance to
prepare everyone for the change.
21. What are some examples of business activities where perfection is the only acceptable
standard for performance?
When selling most things, perfection is the only acceptable option. You expect things to work
when you buy them, you could not sell someone a car battery if the car battery doesn’t work.
22. Should managers delegate controlling activities to employees and employee teams?
Why or why not?
I feel as if controlling is one management function that should not be delegated to employees.
Employees providing other employees with rewards or consequences can lead to a weird power
dynamic and unnecessary conflicts.