NCRD’s Sterling Institute of Management Studies,

Nerul, Navi Mumbai

SEMESTER END EXAMINATION FY MMS SEM - I December 2016
Sub: - Effective and Management Communication
Date: 20/12/2016 Time: 11am to 2.00 pm
Day: Tuesday Marks: 60 Marks
Roll No:
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Instructions: Question No. 1 is compulsory. (Total 20 Marks)
Attempt Any Four Questions from the Rest. (Total 40 Marks)

Q.1 Solve the following case study.

(a) You have received wooden furniture for your new office. However, the delivery
has been delayed due to which you had to postpone the opening. The furniture is also
damaged and scratched at various places. Draft a suitable complaint cum claim
letter asking for appropriate compensation.
(b) Draft a detailed resume describing your personal details, qualifications, experience, key
skills, etc.

Q2 Write short notes on: (Any two)

(a) Features of a good report
(b) 3C’s of communication
(c) Body Language

Q3 Explain in detail (Any two)

(a) What are the different Do’s and Don’ts of Group Discussion?
(b) Explain Different types of Resume in your own words.
(c) What are the different barriers of Communication?

Q4 Answer in brief (Any two)

(a) Explain Milton Bennett’s Developmental Model of Intercultural Sensitivity (DMIS)
(b) How can one achieve an effective meeting?
(c) What is paralanguage? Explain
Q5 Answer in brief: (Any two)
(a) How can one become a convincing and forceful public speaker?
(b) What are paraverbal messages? Explain with an example
(c) What are then common mistakes made while writing a report?

Q6 Answer in detail: (Any two)

(a) Communication is the process of sending and receiving information. Explain the
communication process in the light of this statement. Draw the communication cycle
to support your answer
(b) What are the different participant roles in a meeting?
(c) What are the different models of communication?

Q7 Write short notes on (Any two)

(a) Intercultural Sensitivity
(b) Types of Reports
(c) Standard practices for writing an E-mail