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    This document is an exam for a Communication Skills course. It contains 13 multiple choice and short answer questions across two sections. Section A has 15 compulsory short answer questions worth 2 marks each. Section B has 9 long answer questions worth 5 marks each, from which students must attempt any 9. The questions cover topics like the importance of communication in business, feedback, listening vs hearing, verbal vs nonverbal communication, written communication essentials, and drafting business documents like letters, advertisements, and notices.

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    This document is an exam for a Communication Skills course. It contains 13 multiple choice and short answer questions across two sections. Section A has 15 compulsory short answer questions worth 2 marks each. Section B has 9 long answer questions worth 5 marks each, from which students must attempt any 9. The questions cover topics like the importance of communication in business, feedback, listening vs hearing, verbal vs nonverbal communication, written communication essentials, and drafting business documents like letters, advertisements, and notices.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    33 views2 pages

    Bca 105

    Uploaded by

    api-3782519
    This document is an exam for a Communication Skills course. It contains 13 multiple choice and short answer questions across two sections. Section A has 15 compulsory short answer questions worth 2 marks each. Section B has 9 long answer questions worth 5 marks each, from which students must attempt any 9. The questions cover topics like the importance of communication in business, feedback, listening vs hearing, verbal vs nonverbal communication, written communication essentials, and drafting business documents like letters, advertisements, and notices.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Roll No. ......................

    Total No. of Questions : 13] [Total No. of Pages : 02

    D - 38 [2037]
    (BCA -105) (Semester - 1st)
    COMMUNICATION SKILLS (Business Communication)
    (B.Sc.(IT) - 101) (Semester - 1st)
    Time : 03 Hours Maximum Marks : 75
    Instruction to Candidates:
    1) Section - A is compulsory.
    2) Attempt any Nine questions from Section - B.

    Section - A
    Q1) (15 x 2 = 30)
    a) Why is it important for a business to receive and give out information?
    b) What role does feedback play in the process of communication?
    c) When does Horizontal Communication work best?
    d) “Meanings are in people, not in words”. Discuss.
    e) Differentiate between formal and informal communication.
    f) “Face is the index of mind.” Justify this statement.
    g) How non verbal communication is different from verbal communication?
    h) What are the distinct advantages of Written Communication?
    i) What do you mean by ‘Passive Listening’? When does it take place?
    j) Differentiate between hearing and listening.
    k) What are the essentials of a good business letter?
    l) What are the essentials of a good covering letter?
    m) What do you mean by ‘Salutation’?
    n) Draft a classified advertisement offering office space on rent.
    o) What do you mean Tender Notice?

    P.T.O.
    Section - B
    (9 x 5 = 45)
    Q2) How can communication motivate workers to better efforts? Justify with
    examples.

    Q3) Explain the salient features of Grapevine Communication.

    Q4) Explain any two psychological barriers to communication.

    Q5) Explain the process of communication.

    Q6) What are the 7cs of effective communication. Explain briefly each of them.

    Q7) Briefly explain the essentials of effective Written Communication.

    Q8) Explore the conditions/situations, which are highly suitable to non-verbal


    communication.

    Q9) List factors, which affect listening significantly.

    Q10) Draft a supplier’s reply to the customer who has asked for information
    regarding the dispatch of computers.

    Q11) Draft a Tender Notice as regards to the procurement of a software as desired


    by you.

    Q12) Place an order with a large manufacturing company for 6000 fountain pens.
    Give suitable inducements to make the seller give you a concession/discount.

    Q13) Draft a representation letter to your head office seeking permission to organize
    a training programme for your branch employees on customer care.

    rrrr

    D - 38 -2-

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