Register Number : Name of the Candidate :

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M.B.A. ( Human Resource Management ) DEGREE EXAMINATION, 2011
( FIRST YEAR ) ( PAPER - VIII )

180. MANAGERIAL COMMUNICATIONS ( Common with M.B.A. [ Marketing Management] & M.B.A. [ Financial Management ] ) May ] [ Time : 3 Hours Maximum : 75 Marks SECTION A (5 3 = 15)

Answer any FIVE questions. All questions carry equal marks. 1. Explain the following. (a) Principles of communication (b) Skill for a communication (c) Errors in interpersonal communication Turn Over

2 (d) Non-verbal communication advantages (e) Vertical communication (f) Grape vine (g) Effective listening skills (h) Memos SECTION B (3 10 = 30)

3 SECTION C (1 15 = 15)

Answer any ONE question. 7. Discuss the basic model of communication process and the barriers involved in communication. 8. Explain the process of designing and developing oral presentation. 9. Explain the procedures to be followed in business report writing. SECTION D ( Compulsory ) 10. Design an Agenda and Minutes of an annual general body meeting. (Assume your own choice of companies) (1 15 = 15)

Answer any THREE questions. All questions carry equal marks. 2. Explain the technological influences in managerial communications. 3. How to understand interpersonal relationship for improving interpersonal communication? 4. D i s t i n g u i s h t h e f o r m a l a n d i n f o r m a l communication and highlight its merits and demerits. 5. Write a business letter to a customer about a new product introduction in the market. 6. Discuss the essential contents and procedures to be followed in report writing.