CMA MAY-2023 EXAMINATION

FOUNDATION LEVEL
FUNDAMENTALS OF MANAGEMENT& BUSINESS COMMUNICATION

Course Code : MS114 Total Marks : 100

Reading Time : 15 minutes Writing Time : 180 minutes

Instructions to Candidates
 You MUST NOT write anything during the reading time.
 You should attempt ALL questions.
 Answers should be properly structured and relevant.
 Carefully read ALL the requirements and sub-questions before attempting a specific
question.
 ALL answers must be written in the answer book.
 AVOID WRITING/MARKING on the question paper at any time which may cause
disciplinary action.
 Start answering each question from a fresh sheet.
 Answers should be clearly numbered with the sub-question number.

Allowable Materials
 Writing Stationaries
 Non-programmable Calculator

Assessment Structure
Expected
Sub-question Marks Time
Required
Question 1 15 MCQ - 15 25 minutes
Section Question 2 5 Modified True/False - 5 10 minutes
A Question 3 Essay/Case 3 15 25 minutes
Question 4 Essay/Case 3 15 25 minutes
Question 5 15 MCQ - 15 25 minutes
Section Question 6 5 Matching - 5 10 minutes
B Question 7 Essay/Case 2 15 25 minutes
Question 8 Essay/Case 3 15 25 minutes
Revision 10 minutes
Total 100 180 minutes

RESTRICTED USE
This paper MUST NOT BE REMOVED from the examination venue

Do not turn the page until instructed

 SECTION A [50 MARKS]
THERE ARE 4 (FOUR) QUESTIONS IN THIS SECTION FROM FUNDAMENTALS OF
MANAGEMENT. ANSWER ALL THE QUESTIONS IN THE ANSWER SCRIPT
FOLLOWING THE EXAMPLE PROVIDED FOR THE SPECIFIC QUESTION.

QUESTION 1 [15 × 1 = 15 MARKS]

There are fifteen (15) multiple-choice questions with five options. Pick the option that best
explains the given question. Write your answer on the answer script [DO NOT PUT ANY
MARK ON THE QUESTION PAPER]. Follow the example given below in providing your
answer.

Example:
(i) ICMAB stands for the –
(a) Institute of Cost Management Accounting of Bangladesh
(b) Institute of Cost and Management Accountants of Bangladesh
(c) Institute for Cost Managers and Accounting of Bangladesh
(d) Institute of Cost Management Accountants of Bangladesh
(e) Industrial Cost Management Accountants of Bangladesh

Answer: i (b)

(i) In ‘SWOT’ analysis, the best strategies accomplish an organization’s mission by

(a) Exploiting an organization’s opportunities and strengths
(b) Neutralizing its threats
(c) Avoiding its weakness
(d) All of the above
(e) None of the above.
(ii) Individuals who are responsible for making organization-wide decisions and
establishing plans and goals that affect the entire organization is called-----------
(a) First-line managers
(b) Lower level management
(c) Middle managers
(d) Top Managers
(e) None of the above
(iii) Who is the father of or founder of scientific management?
(a) Henri Fayol
(b) F.W. Taylor
(c) Harold Koontz
(d) Edwards
(e) Chester Barnard
(iv) --------------is the set of values, beliefs, behaviors, customs, and attitudes that helps the
member of the organization understand what is stands for, how it does things, and
what it considers important.
(a) Organization technology
(b) Organization culture
(c) Organization objective
(d) Organization mission
(e) None of the above

CMA May 2023 Examination, MS114 [Page 2 of 8]

(v) --------- means each subordinate should report to one and only one superior.
(a) Unity of Command
(b) Discipline
(c) Unity of direction
(d) Division of work
(e) Authority and responsibility
(vi) Synchronizing and unifying the actions of a group of people includes in..........
(a) Motivating
(b) Directing
(c) Co-ordinating
(d) Controlling
(e) None of the above
(vii) ----- is the process of allocating and arranging human and non-human resources so
that plans can be carried out successfully.
(a) Leading
(b) Motivating
(c) Organizing
(d) Controlling
(e) None of the above
(viii) Goal or target to be achieved is known as.
(a) schedule
(b) Budget
(c) procedures
(d) objective
(e) None of the above
(ix) Selecting a best course of action among the alternatives is called as
(a) decision making
(b) planning
(c) organizing
(d) controlling
(e) staffing
(x) Which is a model associated with continuous improvement?
(a) Mendelow
(b) Kanban
(c) Kaizen
(d) Kraljic
(e) None of the above
(xi) A process whereby superiors and subordinates jointly set goals and assess
contributions of every one to the common goals is called
(a) MBE
(b) MBO
(c) MBS
(d) MBP
(e) none of the above
(xii) Due to a global pandemic, changes in government policies and increased taxation are
creating the need for organizations to adapt their strategies and structures. These
changes have been driven directly by which of the following factor?
(a) Technological and social
(b) Political and technological
(c) Social and economic
(d) Economic and political
(e) all of the above

CMA May 2023 Examination, MS114 [Page 3 of 8]

(xiii) Economy driven by information and communication technologies workers prevails
during
(a) First economic wave
(b) Second economic wave
(c) Third economic wave
(d) Fourth economic wave
(e) None of the given options
(xiv) Degree of decentralization indicates
(a) degree of authority delegation
(b) degree of responsibility
(c) degree of power delegation
(d) degree of accountability
(e) None of the above
(xv) A budget is an example of which of the following plan?
(a) Strategic plan
(b) Single use plan
(c) Informal plan
(d) Standing plan
(e) All of the above

QUESTION 2 [5 × 1 = 5 MARKS]
There are five (5) statements given under the question. Identify the statements as True or
False. If the statement is false, rewrite the statement on the answer script to make it ‘True’.
Reasoning is NOT required. Follow the example given below in providing your answer.

Example:
(a) ICMAB stands for the Industrial Cost Management and Accounting of Bangladesh.

Answer:
(a) False. ICMAB stands for the Institute of Cost and Management Accountants of
Bangladesh.

Note:
 You will not get any mark if you simply rewrite as ICMAB does not stand for the
Industrial Cost Management Accountants of Bangladesh.
 If the statement is true, you need NOT to rewrite the statement rather only mention
that the statement is True.

(a) Management is the process of designing and maintaining an environment in which

individuals working together in groups efficiently accomplish selected aims.
(b) Teamwork, team spirit and a sense of unity and togetherness should be fostered
and maintained.
(c) Henry Fayol is credited with explaining managerial roles.
(d) Firms that develop strategies that don’t include technological advances will realize
obsolescence and extinction.
(e) A strong ethical culture is likely to have powerful positive influence on employee
behavior.

CMA May 2023 Examination, MS114 [Page 4 of 8]

QUESTION 3 [5+5+5 = 15 MARKS]
(a) ABC Company is a well known Pharmaceutical Bangladeshi Company operated at our
country. Now the company wants to take a new strategy about their product marketing
by using SWOT analysis. Explain in details how SWOT analysis helps to formulate
strategy of ABC Company?
(b) “Management skills mean the ability to use knowledge, behaviours and aptitude to
perform a task.” Do you agree? Explain the different types of skills of managers.
(c) Discuss the `contingency’ approach to organizational behavior.

QUESTION 4 [5+5+5 = 15 MARKS]

(a) XYZ PLC is a well known Bangladeshi Company operated at domestic level. Now the
company wants to expand their business operations as an MNC’s. So the company
needs expert opinion about their business operations as an MNC’s. As an expert, give
opinion about advantages and challenges of MNCs.
(b) “Organization culture is an important environmental concern for managers.” Do
you agree? Explain. How organization Culture Affects Managers?
(c) Explain the benefits of a positive approach to workforce diversity for an organization.

END OF SECTION A

SECTION B [50 MARKS]

THERE ARE 4 (FOUR) QUESTIONS IN THIS SECTION FROM BUSINESS
COMMUNICATION. ANSWER ALL THE QUESTIONS IN THE ANSWER SCRIPT
FOLLOWING THE EXAMPLE PROVIDED FOR THE SPECIFIC QUESTION.

QUESTION 5 [15 × 1 = 15 MARKS]

There are fifteen (15) multiple-choice questions with five options. Pick the option that best
explains the given question. Write your answer on the answer script [DO NOT PUT ANY
MARK ON THE QUESTION PAPER]. Follow the example given below in providing your
answer.

Example:
(i) ICMAB stands for the –
(a) Institute of Cost Management Accounting of Bangladesh
(b) Institute of Cost and Management Accountants of Bangladesh
(c) Institute for Cost Managers and Accounting of Bangladesh
(d) Institute of Cost Management Accountants of Bangladesh
(e) Industrial Cost Management Accountants of Bangladesh
Answer: (i) (b)

(i) Which of the following are involved in communication process?

(a) Sender
(b) Receiver
(c) Feedback
(d) All of the above
(e) None of the above
(ii) Which of the following is business etiquette?
(a) Watch your language
(b) When in doubt, introduce others
(c) Be on time
(d) No phone during meeting
(e) All of the above

CMA May 2023 Examination, MS114 [Page 5 of 8]

(iii) Downward communication is a process of sending a message from --------------.
(a) a subordinate to a superior reports
(b) a superior to a superior reports
(c) a superior to a subordinate
(d) Within peer group
(e) None of the above
(iv) Deliberate body movement intended to convey message is a --------------
(a) Appearance
(b) Facial Expression
(c) Gestures
(d) Body shape and posture
(e) None of the above
(v) The vast majority of communication activity is………….
(a) Formal
(b) Informal
(c) Horizontal
(d) Vertical
(e) None of the above
(vi) A business report generally aims at --------------
(a) Informing
(b) Analyzing
(c) Recommending
(d) All of the above
(e) None of the above
(vii) Which of the following is a ‘Formal Report’?
(a) Feasibility report
(b) Financial Report
(c) Statutory report
(d) Personal evaluation
(e) All of the above
(viii) A written message from one person to another (or several people) within the same
organization is known as-
(a) Business Letter
(b) Memo
(c) Personal Letter
(d) Letter of Enquiry
(e) None of the above
(ix) Which of the following is not a barrier to effective communication?
(a) filtering
(b) language
(c) channel richness
(d) defensiveness
(e) none of the above
(x) The study of the communication through touch is
(a) haptics
(b) proxemics
(c) semantics
(d) chronemics
(e) All of the above
(xi) Any factors which disturbs, confuses, or interferes with the communication of a
message is known as
(a) inaccurate decoding
(b) noise
(c) disturbance
(d) inaccurate encoding
(e) all of the above

CMA May 2023 Examination, MS114 [Page 6 of 8]

(xii) Minutes of resolutions are only resolutions
(a) Recorded
(b) Development
(c) Decision-making
(d) Authenticated
(e) All of the above
(xiii) is a kind of written announcement that is distributed to a large number of people
to convey any commercial or non-commercial message at minimum time, costs and
efforts.
(a) Memo
(b) Notice
(c) Circular
(d) Publicity
(e) All of the above
(xiv) Any letter designed and directed to the exchange of information connected with trade
and trade related activities is known as:
(a) Business report
(b) Business enquiry
(c) Business letter
(d) Business memo
(e) Business notice
(xv) The clarity in communication could be achieved by which of the following techniques?
(a) Choose words that are short, familiar and conversational
(b) Construct effective sentences and paragraphs
(c) Achieve appropriate readability
(d) All of the above
(e) both (a) and (b)

QUESTION 6 [5 × 1 = 5 MARKS]
Match the items of column A with the most suitable items of column B. Match only one item
of column A with one item of column B. Write your answer on the answer script. Follow the
example given below in providing your answer.

Example:

Column A Column B
1. ICMAB (a) Professional accountancy body
(b) University

Answer: 1 (a)

(1) Listening skills improve by (a) Representation of the communication

(2) A business letter is one of the process.
important (b) Internal communication
(3) Social media (c) Written media of business communication.
(4) The Communication Model is (d) Stay open minded
similarly a symbolic (e) Use of web-based and mobile technologies
(5) Communication occurring within to turn communication into an interactive
same organization dialogue.

CMA May 2023 Examination, MS114 [Page 7 of 8]

QUESTION 7 [5 + 10 = 15 MARKS]
(a) Explain the need of ‘Business Etiquette’ and ‘Business Ethics’ for effective Business
Communication.
(b) Assume the role of vice president of manufacturing of Eastern Ltd. Dhaka. You are
thinking about the forthcoming annual retreat of top-level managers of manufacturing,
engineering, marketing, and product design to discuss strategic planning. Competitive
pressures from several domestic and foreign companies give this year’s meeting
special significance, and you want to arrange for a truly productive session.
In the past, some meetings haven’t been as successful as you have liked. You learned
from experience that holding the meeting at corporate headquarters didn’t work
because the managers were too accessible to their subordinates. It’s much better if the
group can meet away from home territory, allowing them the opportunity to concentrate
and develop camaraderie. You also found that traditional vacation spots are not
conducive to achieving the best results. You want your administrative assistant to
investigate agencies that specialize in business retreats. 12 to 14 people will attend the
conference. Each will require separate hotel room. Exercise facilities should be on the
premises. Audiovisual support will be needed for video presentations, and the
overhead projectors and flip charts also will be needed. Light lunches should be
arranged. You need to get dietary preferences from those attending. The location of
the annual retreat should not require excessive travel costs or travel time.
Arrangements must be completed within two weeks.
Write a one-page memo outlining these requirements to your assistant, Mr. Jubair. It is
his task to investigate possible retreat locations and make all the arrangements.

QUESTION 8 [5+ 5 + 5 = 15 MARKS]

(a) As a Manager of Investment Recovery of ABC Islami Bank Ltd., write a reminder
letter to an Investment client for nonpayment of 03 (three) IBB Installment.
(b) Discuss the steps of business report writing.
(c) With help of three steps format (Preliminary parts, body of the reports and annexes)
prepare a business report.

END OF SECTION B

CMA May 2023 Examination, MS114 [Page 8 of 8]