Certis Lanka is the leading security service provider in Sri Lanka, setting the standard in integrated services.

Cargills Ceylon PLC, founded by Mr. William Milne and Mr. David Sime Cargill in 1844 during British rule in The Sri Lanka Cancer Society is a determined organization that provide care for cancer patients in Sri Lanka
Their expertise encompasses integrated security, technology consulting, secure logistics, home nursing, and Sri Lanka. Cargills Ceylon has evolved from its beginnings as a small retail store to become one of Sri Lanka’s which was incorporated in 1948 with belief that every cancer patient, despite of their culture, social classes,
courier services. Over the period they have consistently shown a steady commitment, dedication, and foremost conglomerates, with a rich history spanning over a century and a half.Cargills (Ceylon) PLC is ethic group, or religious background they deserved to be treated in utmost care and better-quality service.
responsiveness to their client. To exceptional customer service they have experienced staffs who offers engaged in manufacturing and trading in food and beverage. It operates in four segments: food retailing, food Since it’ s incorporation it steadily expanded across the island including major cities like Kandy. The cancer
comprehensive solution framework called the M3 concept, which unites Man, Machine, and Method. and beverage manufacturing and distribution, restaurant and real estate. society offers two main services, the first, 'Shantha Sevena,' serves as home for terminally ill cancer patients,
Business model Business model
the second facility, the 'Bandaranaike Memorial Cancer Homes, which serves as a transit home and care
Vision - To be a highly successful entity that offers comprehensive security solutions of the highest Vision - To be a global corporate role model in community – friendly national development
center for cancer patients who undergoing treatment in Maharagama Cancer Hospital.
standards and value to our clients. Mission - Serve the rural community, our customers, and all other stakeholders, through our core business
Mission - To empower our clients with integrated security services that are reliable, and dependable while – food with love – and other related businesses, based on the three main principles of Business model
also focusing on global expansion. 1. Reducing the cost of living Vision - “To help cure, to relieve often, to comfort always" those suffering with Cancer
Owners - Temasek Holdings, Certis Lanka is a joint venture with Certis International (Pte) Ltd. Singapore, 2. Enhancing youth skills Mission - The provision of care and solace to needy Cancer patients & as importantly working towards
a fully-owned subsidiary of Temasek Holdings - a private investment arm of the Singapore Government. 3. Bridging regional disparity increasing awareness of Cancer.
Organization structure - Wide span organizational structure with CEO (Vipul Hettige) Owners - The controlling interest in the company is held by Ceylon Theatres PLC. Owners - The Sri Lanka Cancer Society is under the supervision of the Ministry of Health
Target market - TG is Primarily including businesses, organizations, and individuals in Sri Lanka who Organization structure - Complex and hierarchical, reflecting a tall structure with CEO ( V. Ranjit Page) Organization structure - Tall organizational structure with President Mr. E.P. Mannakkara)
require security and related services. Target market - Overall target market would indeed encompass the entire population of Sri Lanka, as Target market - The target market for the Sri Lanka Cancer Society is primarily cancer patients and their
Critical Activities
these businesses cater to the everyday needs of the local consumers families in Sri Lanka
1. Recruiting and Selecting Talented Security staffs Critical Activities
Critical Activities
The core of any security officer service provider lies in the process of identifying and attracting well- 1.Palliative Care Services
1.Retail operation
qualified security staff. This consists of creation of job postings, advertising job vacancies, and actively The Sri Lanka Cancer Society provides essential palliative care services, through it’ s 'Shantha Sevena home
Since Cargills Ceylon PLC being a conglomerate with a diverse range of businesses including hotels, FMCG,
seeking potential candidates and conducting various exams and through a variety of means, including which provides essentials for terminally ill cancer patients focusing on medical treatment, emotional
and food products, manages its retail operations with the utmost attention. In the retail sector, it involves
online job platforms, participation in job fairs, and seeking referrals. support and facilitating quality life during their final stages of their life
activities such as storing products, ensuring their availability to customers, maintaining attractive and well-
2. Providing Comprehensive Training to Security Personnel 2. Patient Accommodation
organized store displays, and optimizing sales strategies
Delivering comprehensive training programs that encompass crucial security procedures, protocols for The Sri Lanka Cancer Society provides essential service of Patient Accommodation, through it’ s
2. Customer Support
responding to emergencies, conflict resolution techniques, and the legal aspects of security within the 'Bandaranaike Memorial Cancer Homes.' which serves as a transit home and care center for cancer patients
Customer support at Cargills Ceylon PLC provides excellent service to ensure customer satisfaction. This
context of Sri Lanka. These training programs should align with both national and industry standards who are undergoing treatment in Maharagama Cancer Hospital. It offers a safe and supportive environment
involves ongoing training for staff in effective communication, problem resolution, customer-focused
3. Managing Client Relationships for the cancer patients and their families during their treatment journey in Maharagama Cancer Hospital.
service delivery and providing
Continuously assessing the security needs of clients in Sri Lanka to offer tailored security solutions. This 3. Public Education and Awareness
3. Marketing and Promotion
process necessitates regular communication and site evaluations. Further Managing good client To achieve its mission to increase the cancer awareness, the Sri Lanka Cancer Society takes necessary steps
Marketing and promotion activities at Cargills Ceylon PLC are designed to increase product visibility and
relationship is important for survival of the business. to increase the public education through various awareness campaigns. These campaigns aim to inform the
attract more customers. This includes conducting market research to identify consumer preferences and
key Environmental Factors public about cancer, its prevention, early detection, and the support available.
market trends. It also involves creating marketing campaigns through various channels, such as digital and
1. Regulatory and Legal Environment: The regulatory and legal framework governing security services key Environmental Factors
traditional advertising, to promote products.
and personnel in Sri Lanka exerts a significant influence on security officer supply companies like Certis key Environmental Factors 1. Social and cultural environment :Understanding various cultural norms, traditions and expectation of
Lanka. Complying with Licensing and Certification Requirements and regulations and Industry-Specific 1. Economic environment : Due to negative impact in macroeconomic factors such as inflation, exchange the patients and their families further Cultural Beliefs and Attitudes Toward Cancer and Stigma and Taboos
Regulations. A positive changes or updates in the legal requirements can have a positive direct impact on rates and overall economic stability which affected the purchasing power of the consumers which negatively related to cancer helps the organization to perform better.
their operations. impacted Cargills Ceylon PLC in their retail operations further high supply chain cost such as transportation 2. Health and medical environment : The availability and quality of medical resources and facilities in Sri
2. Social and Cultural Environment: Sri Lanka's rich tapestry of social and cultural diversity has a costs, fuel prices, and labor costs negatively affected their effectiveness of their supply chain Lanka, to treat cancer patients and which affect the society's ability to provide palliative care and support.
substantial bearing on the way security officer supply companies conduct their business. Language and 2. Regulatory and Legal Environment : Cargill’s compliance with local, national, and international Further availability of adequate medicine supplies to provide patients will create direct positive impact.
Communication, Community Engagement and understanding religious practices by Certis Lanka employees regulations and standards related to food safety, labeling, and manufacturing practices have a positive 3. Technological Environment: Advanced medical technology such as Cancer Screening and Diagnostic
create a demand for their service in the market. This cultural sensitivity is vital for establishing trust and impact in their operations further adherence to consumer, Labour and environmental protection laws are Tools and Electronic Health Records that may impact the treatment options for cancer patients, results in
nurturing positive client relationships. important factors to consider as they influence organizations overall performance. positive impact further advancement of communication technology which can be leveraged for public
3. Security Threat Environment: The security threat landscape in Sri Lanka is a crucial determinant of the 3. Social and cultural environment: Cargill’s Understanding and aligning with the diverse cultural awareness campaigns and outreach efforts.
demand for security services. Factors like the country's political stability, crime rates, Terrorism Threats preferences have a positive impact on their performance further favorable Consumer Behavior and Lifestyle
and Protests and Civil Unrest. Current unstable or high-risk environment in Sri Lanka lead to a greater Trends and consumer trust have a positive impact as well.
demand for security personnel in country.
Reference : Society, S. L. C., 2023. Annual Report & Accounts for 2020/2021. [Online] Available at:
Reference: Group, C. L., 2023. About Us. [Online] ,Available at: https://www.certislanka.com/about- Reference: PLC, C. C., 2023. Cargills Ceylon PLC Annual Report 2021-2022. 2022. [Online] Available at:
https://www.slcs.lk/wp-content/uploads/2022/08/SRI-LANKA-CANCER-SOCIETY-AR-20_21.pdf
us[Accessed 12 October 2023]. https://www.cargillsceylon.com/investors/annualeports/Cargills_Ceylon_PLC_Annual_Report_2021_2022.
pdf.