Re: Subject: Regarding the defective geyser.

Dear Kazi Afra Adiba,

Thank you for reaching out to us regarding the newly purchased geyser. We received your complaint on
November 23, 2022, and are pleased to inform you that your request for the replacement of the
defective geyser has been granted. We will send you a new geyser of the same product model and
features shortly.

As one of our valued customers, your satisfaction with our products/services matters to us the most.
Hence, we looked into the matter thoroughly and identified the core issue. Given the technical
sensitivity of the product, our electrical experts have figured that the geyser, unfortunately, had a faulty
thermostat within it, which prevented heating of the water to its full potential. We want to apologize
wholeheartedly due to the inconvenience caused to you. However, you would be delighted to know that
we will send over a brand new geyser, thoroughly inspected by our team, of the same product model
and features earliest at your doorstep. We are hoping you will love it.

In light of this situation and for choosing us over the years, we have also decided to offer you a discount
coupon (up to 50%) for any purchases you make within the next six months, effective immediately. We
would appreciate you reaching out to us if you have further inquiries. Hope you have a wonderful day!

On behalf of our team,

GYZ, Ltd.