HOME ASSIGNMENT – NEGATIVE NEWS MESSAGES

Ahmed Nisar (ERP: 17029)

Class 2477
Thank you for allowing us to examine your adjustment request for the purchase of our
model WM392. We understand the concern expressed in your letter 6 weeks ago and we
took the necessary steps to resolve the issue.
An inquiry was immediately launched to evaluate the facts of your case. When we
examined your case, it was established that all products leaving our factory are quality
tested. This would suggest that the responsibility of the damage may lie upon one of your
employees or the shipper.
For this reason, we believe that an adjustment in your case should be between you and
the shipper. To facilitate your claim we are providing you with the email of the person
whom you can contact at the shipping company. Fortunately, the damage of parts is
covered by warranty and since you’re our marked customer, we would like to extend
labor worth $50 for the repair work.
If you seek buying any additional items with your current purchase you can visit our
booth in the next trade show for which I’ve enclosed the latest catalog exhibiting our
newest models of hubs, routers, and other computer gear that will be on display that day.
Thank you for your business. We look forward to serving you in the future.