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 TABLE
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BUSINESS LETTERS
Page
Q2 , Q6 01

Page
Q9 , Q10 02

OFFICIAL LETTERS
Page
Q4 , Q7 03
Page
Q10 04

LETTERS TO THE EDITOR

Page
Q2 04
Page
Q7 , Q10 05

JOB APPLICATION LETTERS

Page
Q3 06
Page
Q7 , Q9 07
 ANSWER SHEET
SELF PRACTICE
Business Letters
2. Bhagat Ltd.
Agra

31st June, 20XX

The Manager
The Furniture House
Agra

Subject: Placing order for office furniture

Sir / Ma’am,
Bhagat Ltd. is extremely happy to open its newly modified office for commercial purpose. As we tend
to increase the sitting capacity at the office, we require ordering some good quality trendy furniture
from ‘The Furniture House’ as it is our regular tender. We would be highly obliged if you could send the
following furniture within a span of week to our office.

Sr. No. Item Quantity

1. Computer Tables 10
2. Chairs 20
3. Glass Table 3
4. Round Sofa Set 2
Kindly, send the quotations for the order at the earliest so that we can make the payments.
Yours sincerely,
Navtej / Navita
HR
6. 61, Pratap Enclave
Bangalore

10th August, 20XX

The Manager
Sita Associates
Link Road
Gwalior

Subject: Complaint regarding defective vacuum cleaner

Sir/ Ma’am,
I bought a vacuum cleaner of Bosch, model no. O-81, vide cash memo no. 12, dated 4th August, 20XX
from your showroom. I was extremely happy to purchase such a branded product but to my utter
disappointment, it has not been working properly since the day it got delivered to my home.

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 The pipe of the vacuum cleaner is broken making it unable to suck in the dirt properly. It also makes a
lot of noise while functioning. I have tried to fix the cord attachments as per the instructions given in the
guideline but to no avail.
Therefore, I request you to send your service engineer to check it urgently. In case there is any serious
technical fault, I would like you to replace it as it is under the warranty period.
Thanking you,
Yours faithfully,
Navita / Navtej
9. DAV Public School
Agra

23rd April, 20XX

The Manager
Book World
Agra

Subject: Placing order for books

Sir/ Ma’am,
As the new session for the year 20XX-XX is soon to be started, the school requires certain books in the
library for the academic year. We have always chosen your services for delivering the books as you are
the best wholesale suppliers in the town. So, we would again like to place an order for the books given
below.

Sr. No. Books Quantity

(1) English 12
(2) Math Question Bank 15
(3) Science Model TestPapers 10
(4) Magazines 12
Kindly dispatch the books before the commencement of the new session, i.e., 7th April, 20XX. Please send
the quotations so that the payment can be made to you at the earliest. As we are your regular clients,
we expect you to provide us a good discount on the order.
Yours faithfully,
Sarit / Sarita Das
Library In-Charge
10. 2/B, Gagan Colony
Jaipur
4th May, 20XX

The Manager
Abha Sales
Preet Vihar
Jaipur

Subject: Complaint regarding microwave vide invoice no. MS/45

Sir/Ma’am,
I bought a Philips microwave, grey colour, model 350L vide invoice no. 003, from your showroom about
two months ago. I was very excited to use the product as I am a chef who tries new culinary experiments

2 English Core Class XII

 every day. However, I was shocked to see that within a couple of days, the microwave turned out to be
defective.
The microwave is not heating properly and the touch buttons on its screen are not working at all. I have
tried to fix it by changing the electricity sockets and chords but to no avail. Please send a technician to
solve this problem, if possible, at the earliest.
If the machine can no longer be fixed, kindly replace it with the same model urgently as it is within the
guarantee period.
Yours sincerely,
Shivam / Shivani

Official Letters
4. Spring Public School
Khandari sector-9
Mathura

13th October, 20XX

The Manager
Youth Hostel
Nainital

Subject: Enquiry regarding accommodation for students

Sir/ Ma’am,
A group of about 65 students of Spring Public School, Mathura, will visit Nainital on a school trip for
four days, i.e., 27th October, 20XX to 1st November, 20XX. As Youth Hostel is quite renowned in the hill
station, we would like to know your quotations and terms for providing our students accommodation for
four days.
Your hostel is famous for providing requisite facilities to the students at concessional rate. I would be very
grateful to you if you could arrange accommodation for our students’ group at a discount. Kindly send
your quotations via email so that we may proceed with the reservation.
Yours faithfully,
xyz
HR Manager
7. L-2, Friends Colony
Gwalior

13th May, 20XX

The Director
NGO Bird Links Society
Gwalior

Subject: Concern over decreasing number of birds

Respected Sir/ Ma’am,

I wish to bring to your kind notice, my growing concern about rapid decrease in the population of birds
in the area. Our area is near a bird sanctuary that is known to have more than 500 species of birds but
many of them are now on the verge of extinction.
According to reports from the recent seminar held on Conservation of Birds, there was a time, when a
large number of birds would flock in the sanctuary. These numbers have come crashing down in the

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 recent years. The reasons for the decrement are rampant construction of buildings, cutting of trees and
encroachment of their habitats by humans in the area.
It is time for the people of the area to be aware of this grave situation by conducting seminars and
workshops. I request the government, environmentalists and the society to show their concern before it
is too late.
Yours faithfully,
Amit / Amita
10. 13/25, Park Street
New Delhi

5th May 20XX

The Administrative Officer

NIIR Engineering College
Pune

Subject: Requirement of application form and prospectus

Respected Sir / Ma’am,

I am a student of Class XII and I am appearing for my board exams this March. My subjects are physics,
chemistry, maths, English and computer science. After completing my school, I will pursue computer
engineering.
Your esteemed institute is highly ranked in the state for curriculum and placements. The performance of
your students is also commendable. I would be honoured to attend your college for my higher education
and get my bachelor’s degree in computer engineering from your institute.
Hence, I request you to send me the prospectus and admission form of your college. The charges of the
form will be paid to you through bank draft.
Yours sincerely,
xyz

Letters to the Editor

2. 8A, Chandni Chowk
Aligarh

6th May, 20XX

The Editor
The Times of India
Aligarh

Subject: Role of sanitation workers in controlling the spread of pandemic

Respected Ma’am/ Sir,

Through the columns of your esteemed newspaper, I would like to draw people’s attention towards
the importance of the role played by the cleanliness and sanitation workers of our country during the
COVID-19 pandemic.
The deadly virus is so dangerous that people are advised to maintain a safe distance from each other
because the virus attacks people coming into close proximity with the ones already affected by it. Despite
the amount of risk it has, social workers are continuously working to control the spread of the virus by
going to the places which are highly contaminated with the virus without even giving a single thought

4 English Core Class XII

 to the risk that they are putting their lives in. They are doing this just to make sure that the people of the
nation are safe.
The decline in the number of cases has been made possible due to their extreme efforts of cleaning and
sanitizing the cities efficiently. I hope that you will publish my letter in your newspaper to make people
realize the importance and courage of the sanitation workers of our country.
Yours faithfully,
Naved / Nagma Ahmed
7. M-114, Mall Road
Delhi

20th March, 20XX

The Editor
Times of India
New Delhi

Subject: Improvisation of the living conditions in slums

Respected Sir/ Ma’am,

Through the columns of your esteemed newspaper, I would like to highlight the quality of life of the
people living in slums. As we know that there are no good job opportunities in the rural areas for people
to earn bread for their families, they all are migrating to the cities to earn.
In the cities, they have to live in small, dingy and unhygienic slums that comprise of a 4x4 space
accommodating six to seven people or sometimes, even more. than that. They have to share the kitchens
and toilets with every member of the slum.
NGOs, training institutes, local residents, and community groups must join hands with the government
to eradicate their miseries. Therefore, I request you to highlight this issue in your newspaper so that it
catches the attention of the concerned authorities.
Yours truly,
Karuna / Karan
10. 21/333, Dayalbagh
Agra

20th April, 20XX

The Editor
The Hindu
Agra

Subject: Negligence towards the maintenance of the old buildings in the city

Respected Sir/ Ma’am,

Through the columns of your esteemed newspaper, I would like to raise the issue of negligence towards
the maintenance of old buildings in the city.
I feel utter disappointment and disgust hearing about an old building collapsing in the city each day. In
fact, the number of such collisions is increasing day by day. The thing that builds the anguish in me even
more is that the concerned authorities are giving no attention to it. Last night, ‘Rama Plaza’ which was in
Vasant Kunj, sheltering a famous food joint, collapsed completely injuring around thirty people . People
of the injured families are extremely angry towards the municipality authorities for negligence towards
maintenance on their behalf. Every day, people live in fear inside these buildings as they can crumble
any moment.

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 Kindly, publish my letter in your newspaper so that the authorities of the city can look into the matter at
the earliest and save such collisions happening in future.
Yours faithfully,
Amit / Amita

Job Application Letters

3. 13-C, Link Road
Chennai

12th May, 20XX

The Director
Bharti Telecom
Chennai

Subject: Application for the post of Human Resource Manager

Sir/ Ma’am,
In response to your advertisement in ‘The Chennai Times’ dated 10th May, 20XX, I wish to be considered
for the post of Human Resource Manager.
I hold a Masters degree in Business Administration (Human Resource) from Kings College, Chennai. I have
recently left ADA Communications after serving as an HR Manger for five years to pursue my diploma in
HR Managing (foreign) from Kings College, Chennai, which is now complete.
I feel my qualifications and experience are good enough to enable me to discharge my duties. If given a
chance, I assure you, that I will leave no stone unturned to perform well. I herewith attach attested copies
of my certificates and my bio-data for your perusal.
Thanking you,
Yours faithfully,
Naman / Namita Anand

Encl. : Bio-data

BIO-DATA
Name : Naman/Namita Anand
Father’s Name : Rajkumar Anand
Address : 13-C, Link Road, Chennai
Date of Birth : 2nd June, 20XX
Educational Qualifications : (i) M.B.A (Human Resource) from Kings College, Chennai.
(ii) Diploma in HR Managing (Foreign) from Kings College,
Chennai.
Experience : Worked as an HR Manager in ADA Communications for five
years
Salary Ex¬pected : Negotiable
Marital Status : Unmarried
Languages known : Hindi, English and Telugu
References : (i) Mr. Ravi Chanda, MD, ADA Communications, Chennai,
9897xxxxxx
(ii) Mr. Honey Kalra, HOD(HR Dept.), Chennai, 9786xxxxxx

6 English Core Class XII

7. 24/123, Preet Vihar
Noida

25th April, 20XX

The HR Department
DAV Public School
Noida

Sub. : Application for the post of English teacher

Respected Sir/ Ma’am,

With reference to your advertisement published in ‘The Tribune’ dated 23rd April, 20XX, I wish to be
considered for the post of English teacher in your prestigious school.
I am a certified IELT and TOEFL teacher with a band as good as 8.6. I have my masters in M.A. (English)
from Lady Shree Ram College, New Delhi. Currently, I teach in Delhi Public School, R.K.Puram as a Senior
English Teacher. I have been serving my school since 2008.
I feel my qualifications and experience will make you consider selecting me for the walk-in-interview. I
herewith attach attested copies of my certificates and my bio-data.
Thanking you,
Yours faithfully,
Manik / Manika Sharma

Encl. : Bio-data

BIO-DATA
Name : Manik/Manika Sharma
Father’s Name : Sahil Sharma
Address : 24/123, Preet Vihar, Noida
Date of Birth : 24th March, 20XX
Educational Qualifications : (i) M.A. (English) from Lady Shree Ram College, New Delhi
(ii) B.A. (English) from Lady Shree Ram College, New Delhi
(iii) IELTS in 20XX with a band score of 8.6
Experience : Working as English teacher for senior classes in Delhi Public
School since 2008
Salary Ex¬pected : Negotiable
Marital Status : Married
Languages known : Hindi and English
References : (i) Dr. Shilja Arora, H.O.D. English, LSR College, New Delhi,
9897xxxxxx
(ii) Ms. Ankita Singh, HR, Delhi Public School, R.k.Puram, New
Delhi, 9342xxxxxx.
9. 14, Model Town
Delhi

23rd April, 20XX

The Chairman
The Charlotte
Gurgaon

Subject: Application for the post of Chief Chef

Sir/ Ma’am,

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 With reference to your job advertisement in, ‘The Hindu’-,dated 21st April, 20XX, for the post of Chief Chef,
I wish to apply for the same.
Currently, I am working as a Chief Chef with Hotel Shiva, Sector 52, Noida. I am a post-graduate in
Cooking and Home Science, from Kings College, Delhi. I also have a Hotel Management diploma from
Kings College, Delhi . I am a hard-working professional with a keen sense of interest in different cuisines,
herbs and essential seasoning. I am adept at the culinary skills and have mastery in cooking.
I look forward for a positive response from your side. I am enclosing my bio-data for your perusal.
Yours faithfully,
Anand / Arti Talwar

Encl. : Bio-data

BIO-DATA
Name : Anand/Arti Talwar
Father’s Name : Bobby Talwar
Address : 14, Model Town, Delhi
Phone : 9897xxxxxx
Date of Birth : 23rd January, 19XX
Marital Status : Unmarried
Educational Qualification : (i) M.A. in Cooking and Home Science, Kings College, Delhi
(ii) Diploma in Hotel Management, Kings College, Delhi
Experience : Working as a Chief Chef at Hotel Shiva, Sector 52, Noida
Skills : knowledge of different cuisines and spices , plating skills
Languages known : English, Hindi and Spanish
References : (i) Mr. Ashish Bhatia, Head Chef, Hotel Shiva, Noida,
9897xxxxxxx
(ii) Ms. Anna Jones, Co-Chef, Hotel Shiva, Noida, 9123xxxxxx

8 English Core Class XII