Srikanth K.

V
 jesustheway6@gmail.com
(M) +91 7989492577
Career 7 Years of professional experience with a demonstrated history of working as technical support, IT
Profile Support and Service Desk support and End user support role supporting employees with Software,
Hardware, Networking and AV support.

Skills
 Remote Support  Client Relationship
 Technical Assistance Management

 Problem- solving  Software Applications

 Customer Service  Documentation and

Reporting
 Systems Administration
 Remote Support Tools

Professional Technical skills:

Experience
Technical Skills:

 Having knowledge in AWS Services (EC2, RDS, EBS, AMI, Route 53, Auto
scaling.

 Create S3 buckets and S3 life cycle management for old data and logs required.

 Worked on migration VMware virtual machines to AWS using VM import.

 AWS CLI commands with different services and AWS EC2 and load balancer
script using Terraform.

 Knowledge on IAM policies for organization in AWS to create users, groups, and
define rules for role-based access to AWS resources.

 Configured cloud trail and monitoring AWS resources using AWS cloud-watch.

 Maintaining cloud front for few applications which is hosted globally.

 Creating AMI images of critical ec2 instances as backup using AWS CLI and
GUI.

 Utilize EBS to store persistent data and mitigate failure by using snapshots.

DXC Technology, Bengaluru, (Client: Microsoft) KA

Senior Analyst III), March 2020-Present
 Supporting End users globally with Hardware and Software issue.
 Excellent problem-solving skills with demonstrated success in root cause analysis.
 Remotely resolve hardware and software application problems for customers.
 Troubleshoot and repair any hardware/software issues that can’t be resolved by
Global Service Desk which includes more complex issues.
 Prioritizing service tickets and providing support service to clients.

 Resolving daily technical issues and providing desktop support.

 Installing, testing, and reviewing desktop and Laptop software applications.

[Srikanth K.V.]