ITeS stands for :

a. Information Technology enabled Services

b. Information Technology end Services
c. Information Technology enabled Server
d. None of the above

ANS: . Information Technology enabled Services

Result of data processing is called ___________
a. data
b. raw data
c. information
d. none of the above
Hide Answer
Ans. c. information

ITeS is also called __________________that cover the entire operations which

exploit Information Technology for improving the efficiency of an organisation.
a. web-enabled services
b. remote services
c. both of the above
d. none of the above
Hide Answer
Ans. c. both of the above

BPO stands for ___________________

a. Business Process Out
b. Busy Process Outsourcing
c. Business Process Office
d. Business Process Outsourcing
Hide Answer
Ans. d. Business Process Outsourcing

Example of products which have embedded software is/are __

a. Washing Machine
b. Microwave
c. Refrigerator
d. All of the above
Hide Answer
Ans. d. All of the above

Business transactions happen through Internet called _________

a. E-Commerce
b. E-Business
c. E-Transaction
d. None
Hide Answer
Ans. a. E-Commerce

_______ applications are used for drawing, designing and for simulating and
testing the designs.
a. CAD
b. CAM
c. Both of the above
d. None of the above
Hide Answer
Ans. c. Both of the above

Which of the following machine gives three-dimensional (3D) images of different

parts of the body.
a. CAT
b. MRI
c. ECG
d. None of the above
Hide Answer
Ans. a. CAT

Which of the following machine give the digital impression of internal organs of
the body by using strong magnetic fields.
a. ECG
b. CAT
c. CAD
d. MRI
Hide Answer
Ans. d. MRI

Which machine is used to record the activities of the brain?

a. ECG
b. EEG
c. MRI
d. CAT
Hide Answer
Ans. b. EEG
Letters, reports, thesis, manuscripts etc. are examples of ______
a. Documentation
b. Documents
c. Both of the above
d. None of the above
Hide Answer
Ans. b. Documents

A data entry operator should possess _________ skills.

a. Good Typing speed
b. Good understanding of Office tools like Writer, Calc etc
c. Both of the above
d. None of the above
Hide Answer
Ans. c. Both of the above

___ is the use of computer software to enter, edit, format, store, retrieve and print
the document.
a. Word processing
b. Word processor
c. Documentation
d. None of the above
Hide Answer
Ans. a. Word processing

Limitations of typewriter is/are ______________

a. Typewriter does not have all the required characters or symbols.
b. It is not possible to produce a document in the desired format in typewriter
c. Both of the above
d. None of the above
Hide Answer
Ans. c. Both of the above

Features provided by popular word processors is/are ________

a. Check spelling and grammar
b. Insert pictures or graphs within the document.
c. Print the selected text or selected pages of the document.
d. All of the above
Hide Answer
Ans. d. All of the above
The components of LibreOffice are _________
a. Writer
b. Calc
c. Impress
d. All of the above
Hide Answer
Ans. d. All of the above

To start LibreOffice Writer in Windows ______________

a. Double click LibreOffice Writer shortcut available on desktop
b. Click on the Start or Windows button, select LibreOffice → LibreOffice
Writer from application window.
c. both of the above
d. None of the above
Hide Answer
Ans. c. both of the above

_________ bar is present at the bottom of the Writer window.

a. Status bar
b. Menu bar
c. Vertical Scroll bar
d. None of the above
Hide Answer
Ans. a. Status bar

_______________ control the movement of text cursor in a document.

a. Arrow keys
b. Function Keys
c. Special Keys
d. None of the above
Hide Answer
Ans. a. Arrow keys

Which of the following are non printing characters?

a. Enter key
b. Space bar
c. Tab key
d. All of the above
Hide Answer
Ans. d. All of the above
Automatic Spell Checker displays a wavy _______ colour line under any
unknown words.
a. Red
b. Green
c. Blue
d. None of the above
Hide Answer
Ans. a. Red

Which of the following feature help us to write chemical formula?

a. Superscript
b. Subscript
c. Script
d. None of the above
Hide Answer
Ans. b. Subscript

Mail Merge involves merging of _____________

a. two documents
b. two mails
c. both of the above
d. None of the above
Hide Answer
Ans. a. two documents

Document (in mail merge) which contain the common data is

called ______________________
a. Data Source
b. Common Document
c. Main Document
d. None of the above
Hide Answer
Ans. c. Main Document

Communication skills are the abilities required to appropriately ___________

and _________ properly.
a. Speak and Write
b. Word and sentence
c. Communicate and Paragraph
d. None of the above
a. Speak and Write

The word ‘Communication’ comes from the Latin word commūnicāre, which
indicates _______
a. to share
b. to know
c. to give
d. to follow

a. to share

Effective Communication required __________.

a. Good Reading
b. Writing
c. Speaking and listening
d. All of the above

d. All of the above

Communication is the __________of information within a group or between

two or more individuals to reach general/ common understanding.
a. Importance
b. Sharing
c. Both a. and b.
d. None of the above

b. Sharing

Communicating about schedule of an exam to your friends.

a. Influence Communication
b. Inform Communication
c. Express feeling
d. None of the above

b. Inform Communication
Helping a friend or negotiation with a shopkeeper to overcome from stress due
to exam.
a. Influence Communication
b. Inform Communication
c. Express feeling
d. None of the above

a. Influence Communication

Sharing your joy at performing well on your examinations or your feelings

with your parents.
a. Influence Communication
b. Inform Communication
c. Express feeling
d. None of the above

c. Express feeling

Communication is defined as the ______________exchange of information, or

the giving and receiving of information.
a. two-way communication
b. one-way communication
c. no way communication
d. three-way communication

a. two-way communication
_________ is the ability of the brain to interpret what we see with our eyes.
a. Past Experience
b. Prejudice
c. Visual Perception
d. Prejudice

b. Visual Perception

Allowing our previous experiences to prevent us from understanding or

communicating.
a. Past Experience
b. Prejudice
c. Visual Perception
d. Prejudice
a. Past Experience
b. Which of the following is not one of the 7C’s principles of
communication?
a. Clear
 b. Concise
c. Correct
d. Conscious
c.
d. d. Conscious
e. 21. There are a variety of communication methods available, which
include _________.
a. Non-verbal
b. Verbal
c. Visual
d. All of the above

d. All of the above

The sharing of information through the words is know as __________ .

a. Non-Verbal communication
b. Visual Communication
c. Verbal communication
d. Sign language

c. Verbal communication

Teaching in the classroom is an example of ______

a. Non – Verbal Communication
b. Written Communication
c. Verbal Communication
d. None of the above

c. Verbal Communication

The message we communicate to others without using ___________ is known

as non-verbal communication.
a. Word
b. Body Sign
c. Facial Expression
d. All of the above

a. Word
We can communicate with others by sending signals and messages through
____________.
a. Expressions
b. Gestures
c. Body postures
d. All of the above

d. All of the above

__________ is an example of non-verbal communication?
a. Eye Contact
b. Handshake
c. Body Language
d. All of the above

d. All of the above

This is a short-range wireless technology that allows you to communicate with

other devices within 30 feet of you. You can send messages and songs once
you’ve linked.
a. Cellular network connectivity
b. Bluetooth
c. Both a) and b)
d. None of the above

b. Bluetooth
This is a type of wireless network that allows you to connect to a local area
network. This is used to connect to the Internet and work with e-mail, social
media, and anything else that necessitates the use of the internet.
a. Bluetooth
b. Wi-Fi
c. Cellular network connectivity
d. Global Positioning System

b. Wi-Fi

This provides the network through which you can make calls.
a. Bluetooth
b. Wi-Fi
c. Cellular network connectivity
d. Global Positioning System

c. Cellular network connectivity

It is a navigation (direction finding) system that helps you to navigate, find
direction and maps to specific locations.
a. Bluetooth
b. Wi-Fi
c. Cellular network connectivity
d. Global Positioning System

d. Global Positioning System

_________ is also known as volatile Memory.

a. Read Only Memory
b. Random Access Memory
c. Flash Memory
d. None of the above

b. Random Access Memory

_________ referred to as a system board and it is the main circuit board inside a
computer.
a. Mother Board
b. Hard Disk
c. Random Access Memory
d. Read Only Memory

a. Mother Board
The smallest storage unit
a. Bit
b. Byte
c. KB
d. MB

a. Bit

__________ ports help to connect microphone, speakers and headphones to a

computer system.
a. VGA Port
b. Audio Port
c. Serial Port
d. Parallel Port

b. Audio Port
_________ port is used for connecting the system to high speed Internet cable.
a. Ethernet Port
b. Power port
c. Audio Port
d. VGA Port
The most important software in any computer is _______________.
a. Antivirus Software
b. Operating System
c. Application Software
d. None of the above

b. Operating System
Example of computer operating system__________
a. Ubantu
b. Windows 10
c. Mac OS
d. All of the above

d. All of the above

Example of mobile operating system _______________
a. Apple iOS
b. Android
c. Microsoft
d. All of the following

d. All of the above

Keys labelled from F1 to F12 are ___________ keys.
a. Alphabetical keys
b. Special keys
c. Function keys
d. All of the above

c. Function keys
56. Keys, such as Control (CTRL), SHIFT, SPACEBAR, ALT, CAPS LOCK and
TAB are special control keys that perform special functions depending on
when and where they are used.
a. Alphabetical keys
b. Special keys
c. Function keys
d. Control key
d. Control key
57. Keys, such as the arrow keys, HOME, END, PAGE UP, and PAGE DOWN
are ____________ keys.
a. Alphabetical keys
b. Special keys
c. Navigation keys
d. All of the above
c. Navigation keys
__________ helps to store all the information in the computer system.
a. Files
b. Folder
c. Image
d. None of the above

a. Files

We use _____________ cables to connect to the modem which connects to the

modem which connects to the ISP using a phone line.
a. Ethernet Cable
b. Router
c. Hub
d. Repeater

a. Ethernet Cable
77. _____________is amount of data that may be transmitted via a network in a
given amount of time is called .
a. Ethernet Cable
b. Bandwidth
c. Hub
d. Repeater

b. Bandwidth
78. The bandwidth is usually expressed in ___________ .
a. Bits Per Second (bps)
b. Bytes Per Second
c. Both a) and b)
d. None of the above

c. Both a) and b)
79. In the analog devices the bandwidth is expressed in ____________.
a. Cycles Per Second
b. Hertz (Hz)
c. Both a) and b)
d. None of the above

c. Both a) and b)

A message delivered through the Internet from one person to another is

known as electronic mail. First part is known _________ and the second part is
known as ________.
a. User name & Domain name
b. Name & address
c. Name type & address
d. None of the above

a. User name & Domain name

What does Carbon Copy (CC) mean?

a. Recipients are visible to all of the other recipients of the message in CC
b. Recipients are invisible to all of the other recipients of the message in CC
c. Recipients are invisible to only one recipient of the message in CC
d. None of the above

a. Recipients are visible to all of the other recipients of the message in CC

Imagine your friend sends you an e-mail. The e-mail will appear in your
___________.
a. Inbox
b. Trash
c. Draft
d. None of the above

a. Inbox
It is a vast network of linked hypertext files, stored on computers throughout
the world, that can provide a computer user with information on a huge
variety of subjects.
a. World Wide Web
b. Browser
c. Search Engine
d. None of the above

a. World Wide Web

TeS services provide a wide range of career options like ___________.

a. Web Services and Human Resources
b. Geographical Information System
c. Logistics Management
d. All of the above

d. All of the above

The organizations belonging to the IT-BPM industry are __________.

a. Multinational Companies
b. Indian Service Provider
c. Global In-house Centers
d. All of the above

d. All of the above

What are the benefits of India’s BPO service industry?

a. Government encourage BPO services
b. BPO provide Hi-tech hardware and software to deliver the services
c. Highly developed and capable of delivering different services.
d. All of the above

d. All of the above

What role does ICT play in the classroom?

a. Using e-learning in classroom
b. Smart- board presentations
c. Desktop publishing of magazine and documents
d. All of the above

d. All of the above

In schools, ICT is typically applied as a teaching aid to offer ___________ .

a. Picture, Animation and audio-visuals
b. Lessons plan and presentations
c. Obtain the information relevant to the subjects.
d. All of the above

d. All of the above

What are the advantages of using a learning management system in the

classroom?
a. Learn lesson anytime and anywhere
b. Submit queries, comments and co-curricular activities via video
c. Monitor the progress of the child
d. All of the above

d. All of the above

What role do teaching aids and media play in the classroom?

a. Teachers can use pictures, animations and audio-visual
b. Teachers can make lesions interesting using PowerPoint
c. Teachers can use Learning based application
d. All of the above

d. All of the above

Students can benefit by using LMS for example ___________.
a. Learn lessons anytime and anywhere
b. Submit queries online
c. Participate in the co-curricular activities
d. All of the above

d. All of the above

The most common text-based computer input device.

a. Keyboard
b. Mouse
c. Touch Screen
d. All of the above

a. Keyboard
Electronic typewriters are similar to ___________.
a. Keyboard
b. Mouse
c. Touch Screen
d. All of the above

a. Keyboard
There are usually more than _______ keys on a keyboard.
a. 200 Keys
b. 150 Keys
c. 100 Keys
d. None of the above

c. 100 Keys
What exactly do you mean when you say “touch typist”?
a. Typing without the use of the sense of sight
b. Typing with the use of Sensors
c. Typing with Joystick with using the sense of sight
d. None of the above

a. Typing without the use of the sense of sight

A touch typist uses ________ to keep track of location on the keyboard.
a. Muscle Memory
b. RAM Memory
c. ROM Memory
d. None of the above

a. Muscle Memory
A touch typist uses ________ to keep track of location on the keyboard.
a. Five Fingers from single hand
b. Four Fingers from single hand
c. Eight fingers from both hand
d. Ten Fingers from both hand

c. Eight fingers from both hand

What are the different keys available on the keyboard?
a. Alphanumeric Keys
b. Punctuation Keys
c. Alt, Arrow, Shift, Backspace, Caps, Ctrl, Delete, Enter Keys
d. All of the above

d. All of the above

Special keys labeled F1 to F12. These keys have different meanings depending
on which program is running and is called __________.
a. Esc Key
b. Alphanumeric Keys
c. Function Keys
d. Punctuation Keys

c. Function Keys
How do numeric keypads help the users in computer systems?
a. Numeric keypad represents numbers
b. Numeric keypad can work like arrow keys, page up and page down.
c. Both a) and b)
d. None of the above

c. Both a) and b)

To type capital letters, switch ON the ________ by pressing the key before
typing.
a. Esc Key
b. Caps Lock Key
c. Enter Key
d. Alt or Ctrl Key

b. Caps Lock Key

What do you mean by Typing ergonomics?
a. Correct set up of desk and computer equipment
b. Posture of the body & hand
c. Mouse and keyboard placement
d. All of the above

d. All of the above

_________ is a Free and Open Source Software (FOSS) designed to learn typing
skills on the computer.
a. Rapid Typing Tutor
b. Microsoft Word
c. Digital Documentation
d. All of the above

a. Rapid Typing Tutor

Touch typing improves typing _________.
a. Speed
b. Accuracy
c. Both a) and b)
d. None of the above

b. Both a) and b)

TWO MARKS
1. TYPES OF COMMUNICATION
2. 7’C OF COMMUNICATION
3. CHARACTERISTICS OF COMMUNICATION
4. DIFFERENCE BETWEEN FILE AND FOLDER, HARDWARE AND
SOFTWARE, SMARTPHONE AND TABLET
5. Differentiate between Home Keys and Guide Keys.
6. What do you understand by Guide Keys? Name the Guide keys of a
(a) computer keyboard
(b) typewriter

7. Write two ways of starting Libre Office Writer in Windows.

8. Write any four features of Word Processor.
9. Write any two limitations of using typewriter.
10. Write the steps to Save a document using password.
11. Which two documents are essential for mail merge?

4 MARKS
1.Discuss the various types of keys available on a computer
keyboard.
Types of keys
A computer keyboard contains the following types of keys –
Alphanumeric keys – All of the alphabet (A-Z) and numbers (0-9) on the
keyboard.
Punctuation keys – All of the keys associated with punctuation, such as the
comma (,), period (.), semicolon (;), brackets ([]), and parenthesis ({ }) and so on.
Also, all of the mathematical operators such as the plus sign (+), minus sign (-),
and equal sign (=).
Alt key – Short for Alternate, this key is like a second control key.
Arrow keys – There are four arrow keys to move the cursor (or insertion point)
up (↑), down (↓), right (→), or left (←). Arrow keys can be used in conjunction
with the
Shift or Alt keys – To move the cursor in more than one position at a time.
Backspace key – Deletes the character just to the left of the cursor (or insertion
point) and moves the cursor to that position.
Caps Lock key – It is a toggle key, which when activated, causes all alphabetic
characters to be uppercase.
Ctrl key – The control key is used in conjunction with other keys to produce
control characters. The meaning of each control character depends on which
program is running.
Delete key – The Del key deletes the character at the current cursor position, or
the selected object, but does not move the cursor. For graphics-based
applications, the delete key deletes the character to the right of the insertion
point.
Enter key or Return key – It is used to enter commands or to move the cursor to
the beginning of the next line.
Esc key – The Escape key is used to send special codes to devices and to exit (or
escape) from programs and tasks.
Function keys – Special keys labelled F1 to F12. These keys have different
meaning depending on which program is running.

2.Explain the role of typing ergonomics.

Typing ergonomics
The logistical support for efficient and effective typing is provided by typing
ergonomics. To achieve and maintain accuracy and speed, they are crucial. Some
of these contributing factors are listed below.
Sitting posture
Sit upright and slightly bend your neck forward while using the keyboard.
Examine your seating posture and comfort. Touch the lowest part of the chair’s
backrest with the lower part of your back. Put both feet on the ground.
Position of hands
Put your hands down and your forearms level with the keyboard. Straighten
your wrists and let your elbows hang freely. Avoid touching your elbows to your
body and staying too far away. Bend with a 90-degree angle about it.
Monitor placement
When using a monitor, avoid bending your neck and keep the screen’s upper
border at eye level. The size of the screen affects how far away it is from the user.
Keep a distance of roughly 60-65 cm for a 17-inch screen.
Mouse and keyboard placement
Maintaining a 20 cm gap between the keyboard and mouse will aid in the
keyboard’s fluid and seamless operation. The users can work more easily if their
elbows, keyboard, and mouse are all the same height.
Chair and table placement
Set the computer table and chair at the ideal height. The computer user’s chair
needs to support his or her lower back.
Placement of matter to be typed
Put the text to be typed on the sloping surface of a copy holder, preferably to the
left or right of the keyboard.

3. List the various components of LibreOffice suite. Explain each component in

one line.
Answer – Libre office suite includes the following components:
Writer (Word processor): This program is used to write letters, books, blogs, and
reports.
a. Calc (Spreadsheet) – is a program that is used to perform mathematical
calculations.
b. Impress (Presentation) – it allows you to use multimedia. It has a drawing
tool as well as special effect animation.
c. Draw (vector graphics) – is a vector drawing tool that can create anything
from a simple diagram or flowchart to a complex diagram or flowchart.
d. Base (Database) – It allows us to change forms, reports, and queries, as well as
establish a relationship.
e. Math (formula editor) – It can produce complex equations as well as
characters .

4.What are the various methods for selecting the text in a document? Give the
steps to select a paragraph.
Answer – The following ways can be used to select a text, line, or paragraph in a
document:
a. Shortcut key – Click anywhere in the document and press Ctrl + A to select all
of the text.
b. Click and drag – Clicking and dragging the mouse in any direction is the most
popular approach to selecting text in a document.
c. Double Click – You can also choose a single word or line by double-clicking
on it.
d. Shift + Arrow – Hold down the [Shift] key while pressing the right and left
arrow keys, as well as the up and down arrow keys, to move one character or
one line at a time.
e. Triple Click – You can select a paragraph using triple-click in LibreOffice.

5. What is mail merge? Write down the steps to create mailing labels to paste
on wedding cards.
Answer – LibreOffice provides Mail merge facilities to the users, that allows you
to combine mail and letters for mass mailings from a single email address. It is a
function of word processing that allows fixed content to be sent to several users
at the same time.
The steps for inserting Mail Merge is –
Step 1 – Go to the mailings tab and select the start mail merge option.
Step 2 – Select the step-by-step mail merging wizard from the drop-down menu.
Step 3 – Select the type of documentation and then click Next.
Step 4 – Select Recipients from the drop-down menu.
Step 5 – Choose Type a New List from the drop-down menu and click Create.
Step 6 – Create a custom field and write the letter. To add an address, click the
address block.
Step 7 – Select Greeting line from the Enter menu.

6.BPO services
The term “business process outsourcing” (BPO) refers to using an outside service
provider to carry out corporate activities. BPO falls under IT services as well
because IT is a highly valuable tool for enhancing business performance.
Some of the BPO services are as follows:
(a) Financial and Accounting Services
(b) Taxation and Insurance Services
(c) E-Publishing and Web Promotion
(d) Legal Services and Content Writing
(e) Multimedia and Design Services
(f) Document Management Services
(g) Software Testing Services
(h) Health Care Services

7. WRITE ANY 5 IT applications

Business, banking, insurance, education, marketing, healthcare, engineering
design, the military, communication, animation, research, agriculture, and
government are just a few of the application fields.
IT in home computing
Using a personal computer (PC) at home allows people to work from home, take
care of family finances, play games, browse the web, send e-mail, make music,
and engage in a variety of other activities.
IT in everyday life
We use washing machines, microwaves, and a variety of other goods with
embedded software every day. A computer allows us to keep track of all of our
vital work, schedules for appointments, and contact information.
IT in library
Many libraries today use computers. A barcode is attached to each book. This
makes it simpler for the library to keep track of the books it has and whether a
particular book is available.
IT at workplace
Computers and computer programmes are utilised in the workplace setting to
improve office productivity. Modern company is dependent on the Internet and
Office software.
IT in entertainment
A significant source of entertainment is the internet.
Using computers, one may download and watch movies, play games, talk, use
multimedia, and add visual and aural effects.
IT in communication
Images, speeches, and messages are all forms of communication. Computers are
used for video conferencing, email, chat, FTP, and other tasks.