Communicating in Groups Applications

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Chapter 06 - Working with Diversity in the Small Group

Chapter 06
Working with Diversity in the Small Group

Multiple Choice Questions

1. (p. 120) Diversity can include all of the following, except:

A. gender.
B. sexual orientation.
C. generational difference.
D. race/ethnic background.
E. none of these

2. (p. 122) An important point to remember about diversity is

A. it makes it almost impossible to work together in groups.
B. people are not that much different after all.
C. you can't expect other group members to change their needs, styles, or cultures to match
yours.
D. it is very frustrating.
E. it is the source of all tension and conflict in small groups.

3. (p. 121) Saul is a member of a group that has different racial/ethnic backgrounds, different
generations, different genders and different socioeconomic statuses. This group would be
classified as:
A. unique.
B. complex.
C. heterogeneous.
D. homogeneous.
E. impossible.

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Chapter 06 - Working with Diversity in the Small Group

4. (p. 123) Members who join a group primarily to meet control or achievement needs will be
which of the following?
A. task oriented.
B. function oriented.
C. relationally oriented.
D. self oriented.
E. group oriented.

5. (p. 126) A person who enters the learning cycle through active experimentation
A. learns by trying out different things until s/he finds on the works.
B. is a visual learner.
C. loves to act out roles in the group drama.
D. tends to learn better by sitting back and observing the actions of others.
E. none of these.

6. (p. 126) Shanika likes to really think about information, write about it and talk to other group
members about the information; she most likely prefers which of the following learning
styles?
A. concrete experience.
B. active experimentation.
C. abstract conceptualization.
D. reflective observation.
E. consideration discussion.

7. (p. 127) Don is outgoing, gets along well with others, open to new ideas, but is often viewed is
not being serious. His personality is most closely aligned with which of the following Myers-
Briggs Type Indicator→?
A. extraversion.
B. introversion.
C. sensing.
D. intuiting.
E. perceiving.

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Chapter 06 - Working with Diversity in the Small Group

8. (p. 129) According to the Myers-Briggs Type Indicator→, the perceiver personality type tends
to
A. pay close attention to details.
B. be logical, analytical, and organized.
C. see all sides of an issue.
D. be highly decisive.
E. is considerate of others' feelings.

9. (p. 130) "Culture" is defined in Communicating in Groups as

A. a system of beliefs, values, symbols, and rules that underlie communication patterns within
a discernible grouping of people.
B. the complex structure of individuals, small groups, and organizations which make up a
human society.
C. inherited tendencies which make human societies more complex than those of other
mammals.
D. cultivation of tastes, morality, and artistic sensitivities.
E. products of acquired skills and technologies such as languages, books, and houses.

10. (p. 132) In collectivist cultures

A. people are more shy.
B. people rarely speak up and get their ideas heard.
C. group harmony takes priority.
D. people collect allies in order to win conflicts in groups.
E. people value strong leaders most.

11. (p. 133) If you come from a culture that emphasizes high power distance, you
A. will be likely to seek a group leader who lets others in the group make most of the
decisions.
B. will value hierarchical structure and an authoritarian leader.
C. will want a leader who stays far above the group's conflicts.
D. are likely to work better with people from individualist cultures.
E. none of these.

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Chapter 06 - Working with Diversity in the Small Group

12. (p. 133) Dao is from a culture that emphasizes hierarchy - many members of Dao's culture
believe that one has an assigned "place" in society. Dao's culture is most likely:
A. low power distance.
B. high power distance.
C. hierarchical.
D. status oriented.
E. conforming.

13. (p. 133) In a low-context culture, the meaning of a message is conveyed primarily by the
speaker's
A. gestures.
B. situation.
C. vocal intonations.
D. pitch and force changes.
E. words.

14. (p. 135) Major ethnic and racial groups in the United States include all of the following
except:
A. African Americans.
B. Asian Americans.
C. European Americans.
D. Hispanic Americans.
E. none of these.

15. (p. 135) Most Hispanic cultures tend to be which of the following?
A. individualist.
B. collectivist.
C. self focused.
D. individual based.
E. none of these.

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Chapter 06 - Working with Diversity in the Small Group

16. (p. 138) Women tend to place more emphasis on this than men do:
A. task.
B. goals.
C. accomplishments.
D. relationships.
E. individual achievements.

17. (p. 143) Groups may be diverse not only culturally but also in terms of age. Individuals who
are significantly influenced by Vietnam and are willing to challenge tradition are likely
A. builders.
B. boomers.
C. gen-xers.
D. n-gens.
E. millenniums.

18. (p. 146-147) A fantasy

A. is about how to complete the work.
B. has a lot of exaggerations about the group's assignment.
C. is an outrageous story that one student tells.
D. is about something other than the here-and-now of the group.
E. is about all of these.

19. (p. 147) Convergence in Symbolic Convergence theory means

A. people tend to meet, or converge, in groups.
B. members of a group share everything to promote group harmony.
C. that members have come together on what certain events, ideas, words, etc. will mean for
all of them.
D. every member of the group gets an equal opportunity to speak.
E. one person, usually the leader, brings everybody together during a conflict.

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Chapter 06 - Working with Diversity in the Small Group

20. (p. 148-151) Which of the following is not an idea for bridging differences in the group?
A. appreciate the value of diversity.
B. stand your ground when defending your way of seeing things.
C. talk openly about how you will integrate your differences.
D. form a group identity around your differences.
E. openly acknowledge the differences.

Fill in the Blank Questions

21. (p. 120) ___________ in a group refers to differences among members.

Diversity

22. (p. 121) Homogeneity and ___________________ are terms typically used to capture the
degree of variance in group composition.
heterogeneity

23. (p. 123) Members are _________________ when their primary motivation for being in a
group is the goal or business that the group must complete.
task oriented

24. (p. 123) Task-oriented individuals, with their focus on control and achievement needs,
believe the group's ______________ is the reason for the group's existence.
task

25. (p. 125) The ______________________ is a learning style model that demonstrates several
important differences in how individuals process information and learn.
kolb learning cycle

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Chapter 06 - Working with Diversity in the Small Group

26. (p. 126) The ________________ learning style describes those individuals who learn well
from events they actually observe or activities in which they actually participate.
concrete experience

27. (p. 126) The _____________________ learning style describes learners who process a
considerable amount of information by reading and solitary study.
abstract conceptualization

28. (p. 127) The Myers-Briggs→ dimension _______________ refers to people who tend to
direct their energy toward the outer, observable world.
extraversion

29. (p. 127) ___________________ is the Myers-Briggs→ dimension that refers to the type of
information you naturally tune to.
Sensing/Intuiting

30. (p. 132) In a _______________ culture, the verbal part of the message carries the most
meaning.
low-context

31. (p. 138) __________ behaviors focus on feelings and relationships.

Expressive

32. (p. 138) Gender differences in ______________ involve how much somebody talks,
interrupts others, claims personal space, or otherwise calls attention to him- or herself in the
conversation.
forcefulness

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Chapter 06 - Working with Diversity in the Small Group

33. (p. 143) Confidence, willingness to challenge "old ways" of doing things and take on big
causes is among the ______________ generation.
boomer

34. (p. 144) The ______________ because of their mastery of technology and their numbers,
will be a huge force in the workplace, and some foresee a major values clash between them
and the boomers.
N-Geners

35. (p. 146) ________________ communication is open to multiple perspectives, shows a

willingness to see the world from another's standpoint, and shifts perspectives if necessary.
Mindful

True / False Questions

36. (p. 126) According to the Kolb Learning Cycle, individuals who learn best by directly
observing events or participating in activities possess the concrete experience learning style.
TRUE

37. (p. 126) The reflective observation learning style describes individuals who process a
considerable amount of information by reading and solitary study.
FALSE

38. (p. 129) Perceivers are like sponges; they tend to gather as much information as possible
before coming to any conclusions.
TRUE

39. (p. 130) Cultural differences are learned rather than inherited.
TRUE

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Chapter 06 - Working with Diversity in the Small Group

40. (p. 130) A co-culture is a larger group of individuals that have various sub-cultures within
that group.
FALSE

41. (p. 132) Members of a highly collectivist culture value independence and rights of
individuals more than conformance and harmony.
FALSE

42. (p. 132) The dominant culture of the United States is collectivist.
FALSE

43. (p. 132) In a low-context culture the words used convey more meaning than the situation or
context.
FALSE

44. (p. 133) Asian cultures tend to be both collectivist and high-context.
TRUE

45. (p. 136) Unlike European-Americans, African-Americans tend to look others straight in the
eye while listening to what others have to say.
FALSE

46. (p. 138) Women generally place more emphasis on relationships and are more likely to show,
by their communication behavior, that they care and want to help.
TRUE

47. (p. 141) Either-or thinking is the best way to understand gender differences within a group.
FALSE

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Chapter 06 - Working with Diversity in the Small Group

48. (p. 143) Gen-Xers are sometimes referred to as the echo boom and millennial generation.
FALSE

49. (p. 147) Group members not discussing the present task of the group but rather discussing an
apparently unrelated topic are engaging in fantasy.
TRUE

50. (p. 147) "Agreement" means that members have "come together" on what certain events,
ideas, words, and so forth will mean.
FALSE

51. (p. 150-151) Openly acknowledging and talking about differences is an effective way to
manage diversity.
TRUE

Essay Questions

52. (p. 124-126) Name and describe the four main learning styles enumerated in the Kolb
Learning Cycle. What can each learning style preference contribute to the functioning of a
small group?

Answers will vary

53. (p. 127-130) Having read the principles behind the Myers-Briggs→ Type Indicator, describe
which personality type you believe you possess. What are the strengths of this personality
type and how can those strengths contribute to the functioning of a group? How might you
avoid allowing the weaknesses of this personality type hinder group functioning?

Answers will vary

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Chapter 06 - Working with Diversity in the Small Group

54. (p. 130-135) Describe three dimensions of culture and explain how these affect
communication between people.

Answers will vary

55. (p. 132-133) Describe the differences between beliefs of members of "collectivist" and
"individualist" cultures.

Answers will vary

56. (p. 135-136) Describe four ways in which a group can encounter racial and ethnic differences
in their interaction.

Answers will vary

57. (p. 136-141) Four areas characterize general difference between male and female
communication. List them and give one example from your group's communication.

Answers will vary

58. (p. 141-146) Describe the characteristics, strengths, and weaknesses of the four dominant
generations.

Answers will vary

59. (p. 146-148) Describe the concepts of fantasy, fantasy chain, and fantasy theme. Provide an
example of how a fantasy evolves into a fantasy theme. How can this help create group
identity?

Answers will vary

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Chapter 06 - Working with Diversity in the Small Group

60. (p. 146-151) What might you do to help improve how well you understand a group member
from a co-culture that is unfamiliar to you? Examples are dairy farmers, police officers, drug
dealers, or orthopedic surgeons.

Answers will vary

61. (p. 148-151) What does Communicating in Groups offer as principles for bridging the
differences among group members? Briefly explain the reasoning behind each tip as being of
value to effective group functioning with diverse members.

Answers will vary

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