REZA ADRIAL AKBAR

Depok, West Java | +62 856 97616830 | reza.adrial17@gmail.com

ABOUT ME

I am Reza Adrial Akbar, 23 years old with experience in several companies as an intern and contract employee. I
can communicate well and have a leadership spirit. I am very motivated to develop skills in every area I am working
on. I have an interest in new things for me to master. This is to state that the below information is true and provided
here by me, all in good faith.

WORKS EXPERIENCE

PT. VADS INDONESIA

2022 - 2023
as Customer Service Experience GRAB
• Resolve customer complaints via phone, email, or social media
• Helping customers register to become GRAB partners
• Duty in customer identification to achieve satisfaction

PT. VALDO INTERNATIONAL

2021 - 2022
as Telesales Executive Outbound & Admin
• Help customers log in to the GRAB app
• Resolve customer complaints via phone, email, or social media

PT. VADS INDONESIA

2020 – 2021
as Checker GRAB
• Check and verify customer registration data
• Notify customers if there are document errors via email and phone

PT. VADS INDONESIA

2019 - 2020
as Customer Service Experience GRAB
• Resolve customer complaints via phone, email, or social media
• Helping customers register to become GRAB partners
• Duty in customer identification to achieve satisfaction

SEAMOLEC (Internship)
5 December 2017 – 21 April 2018
as Informasi Teknologi
• Checking the building network
• Update software on employee devices
• Monitoring company software and hardware

EDUCATION

UNIVERSITY INDRAPRASTA PGRI

July 2020 – now (semester 7)
Faculty of Economic Education
• Provisional GPA: 3.4/4.0 [Sampai semester 6]
 VHS BINA RAHAYU
2016 - 2019
Computer and Network Engineering
• Student Council Members
• Head of Futsal Extracurricular
• Top Students in Hands-on Work Practice

ADDITIONAL
Technical Skills: Ms. Office, Ms. Power Point, Ms. Excel, Identity Verification, Excellent Communication