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RE SOU RCES | PROJECT MA NAG EMEN T | WH AT IS A BOTTLE NECK IN PROJECT MA NAG EM ...

What is a bottleneck in project

management? 3 ways to identify them
Team Asana • November 7th, 2022 • 6 min read

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Summary

A bottleneck in project management can occur in one of two ways: Either

your systems are causing an interruption in your workflow or you’re
experiencing a performer-based bottleneck. Because bottlenecks are
almost inevitable, it’s important to know how you can identify and contain
them. We’ll cover both and will provide some examples so you know what
to look for.

Think about the last time one of your projects was delayed. Whether you were
waiting on feedback, struggling to make an outdated system work, or trying to
juggle reviews and approvals, most project delays are caused by one
phenomenon: the bottleneck.

Like the neck of a bottle slows down the flow of water, a bottleneck in project
management affects the workflow of a project. In a manufacturing process, a
bottleneck is pretty easy to spot— it’s usually a physical place where the overall
production process slows down because of a slow machine or raw materials. In
project management, it’s a bit trickier to spot and resolve bottlenecks.

So let’s take a look at what exactly a bottleneck in project management is, how
you can identify one, and what you can do to successfully contain a bottleneck
when it occurs.

What is a bottleneck in project

management?
A bottleneck is any point of congestion in a project that causes delays in the
workflow. Bottlenecks in project management reduce the pace of the project
due to limited capacity.

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There are two types of bottlenecks in project management:

• Performer-based bottlenecks: This type of bottleneck happens when a team

member or your whole team doesn’t reach the required performance level.
More often than not, it’s not your teammates fault but a lack of resources or
clarity that causes this type of bottleneck. If you encounter a performer-
based bottleneck, talk to your team and find out why they’re struggling to
get the work done. There’s a good chance that hiring additional help,
outsourcing simple tasks, or establishing better communication within the
team can alleviate this bottleneck.

• Systems-based bottlenecks: An outdated, slow, or obsolete system or

software can slow down your workflow and create a bottleneck in your
process. Systems-based bottlenecks can be things like slow printers, manual
archiving systems, or a work management software that just doesn’t fit your
project’s needs. Upgrading to a new software may be all you need to do to
get your workflow back on track.

Create a critical path method template

Identifying what type of bottleneck you’re dealing with is the first step in
solving it. Once you know if you’re dealing with a systems-based or performer-
based bottleneck, you can dive deeper to pinpoint what exactly is causing the
issue.

How to identify bottlenecks

A bottleneck analysis, also known as a root cause analysis, is the best approach
to identifying bottlenecks and finding ways to solve them. There are three

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to identifying bottlenecks and finding ways to solve them. There are three
steps you’ll have to take to identify your bottleneck, find solutions, and monitor
performance.

Step 1: Map out your processes and identify

bottlenecks
The best way to both identify and prevent bottlenecks is to map out your
workflows. You can do this using a work management software like Asana that
allows you to study your project in different views—whether that’s a Kanban
board, a Gantt chart, or a task list.

Another commonly used bottleneck analysis tool is the fishbone diagram. Also
known as Ishikawa diagram, this visual representation of your project is the
perfect brainstorming tool for problem solving.

Read: Ask “5 Whys” to get to the root of any problem

In a fishbone diagram, the head of the fish represents the issue or bottleneck
you’re trying to resolve. The ribs represent different categories and associated
tasks. By mapping your process out in a fishbone diagram, it’ll be easier for
your team to identify the root cause of your bottleneck.

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Note that it’s easy to get lost in your fishbone diagram. Your bottleneck may
have more than one potential cause so view this diagram with caution and
avoid getting lost in a rabbit hole.

To create a fishbone diagram in Asana, you can use the Lucidchart integration.
This allows you to create the diagram, share it with your team, and save it for
future review.

Once you’ve visualized your processes, your team will have to study them
closely and review them for strengths and weaknesses. You may find that work
is piling up because your quality team is understaffed (performer-based) or
that an old software continuously loses important data (systems-based).

Step 2: Implement solutions

Once you know the cause of your bottlenecks, you can determine how to
address them. This may include creating a detailed action plan, delegating
tasks to team members, and increasing capacity utilization by allocating
resources for your project. Here are a few examples of solutions you can
implement for different bottleneck scenarios:

• Backlogged work due to an understaffed team: If your team is overloaded

with work, perhaps there’s a way to outsource some of the easier tasks.
Alternatively, an intern could help out, you could ask another team for
support during crunch times, or lend a hand yourself if your schedule allows
it. For future projects, you may consider either expanding your team with
new hires or scheduling more time for the project to avoid bottlenecks.

• Client response times are too slow: Regularly waiting for client feedback can
cause a bottleneck in your delivery process. Schedule a meeting with your
client and find out how to best reach them when feedback is needed.
Perhaps they prefer receiving deliverables in batches or they just keep
missing your emails and need you to write out subject lines in all-caps letters.

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Once you know the cause of the bottleneck, you’ll be best equipped to solve
it.

• Outdated project management software causes issues: Every project

manager can probably agree on this: outdated software is an absolute
nightmare. Whether it’s not auto-saving your progress, difficult to navigate,
or slow to load—a quick ROI analysis may be all you need to justify
upgrading your project management software to a more reliable tool.

• Your team does a lot of duplicate work: Duplicate work doesn’t just slow
down the process, it also causes friction and frustration between your team
members. Use a work management tool to clearly outline who’s responsible
for what, define dependencies, and assign tasks as you go.

As an organization grows, communication starts to

bottleneck. At Hope for Haiti, we’ve seen those
inefficiencies hurt us: when we can’t run like a well-
oiled machine, we’re not serving as many people as
we could be—and it’s our responsibility to improve
upon that.”

—SKYLER BADENOCH, CEO, HOPE FOR HAITI

• Micromanagement slows down the process: A manager or stakeholder that

keeps interfering with the project will slow down the process. In this case,
have a meeting with the person to discuss setting boundaries and remind
them that delegating work and trusting your team is part of what will make
both the project and your team successful.

Once you’ve implemented your solution, there’s hopefully only one step left:
monitoring and evaluating how well your solution is working.

Read: 8 tips for doing macromanagement the right way

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Step 3: Evaluate performance

You’ll need to monitor and evaluate the performance of your action plan to
ensure that you’ve successfully managed the bottlenecks in question. Track
your project’s progress and compare both the quality and speed of processes
to how they were before you implemented the solution.

You can also use this evaluation to gain valuable information for future
bottleneck management. Remember that it’s not necessarily about preventing
bottlenecks—at a certain project size, they’re basically inevitable. What’s really
important is that you dedicate your time to being proactive in identifying and
managing them. Having your work process all mapped out may allow your
team to shift their energy to a different task while the bottleneck is congested
and return at a later point so the work never has to come to a halt.

Read: 6 project constraints and how to manage them for project success

Create a critical path method template

How to contain a bottleneck once it’s

happened
Depending on the complexity of the bottleneck, you may be able to contain it
quickly by rearranging team members or allocating more resources to a
specific stage in your workflow. However, sometimes a bottleneck will require
more attention to reach a resolution. If you don’t address a bottleneck as soon
as you identify it, the consequences can be costly and draining.

Here’s how you can contain a bottleneck once it’s happened.

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1. Never leave it idle: While it may seem like a good solution to just minimize
the amount of work that has to go through the bottleneck, this approach can
lead to even longer processing times and create a ripple effect that could
slow down your entire project. Always keep your bottleneck working at full
capacity while also solving the problem at full speed.

2. Reduce the strain on the bottleneck: Rather than minimizing the amount of

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2. Reduce the strain on the bottleneck: Rather than minimizing the amount of
work that has to go through the bottleneck, you can reduce the strain on the
bottleneck by making sure that work arrives in the best possible condition.
Let’s say your bottleneck is a manager who needs to review documents
before they can be shared with your stakeholders. Focus on getting these
documents to the manager with little to zero errors to make their life easier
and the work flow faster.

3. Process work in batches: Depending on your project and the bottleneck,

you may be able to reduce strain by batching similar work together. Just be
careful with the batch size—keep them as small as possible to make working
through them actually easier and not more stressful.

4. Protect team morale: When things get messy, your team can lose focus,
trust, and motivation. It’s important that you effectively communicate with
your team how you plan on containing the bottleneck. Also let them know
how they can support the project in the meantime.

5. Think outside of the box: If possible, increase the capacity of your

bottleneck. You may not be able to make the manager work faster to get that
paperwork reviewed but perhaps there’s another manager who can help out
and speed the work process up. Always keep your eyes open for alternative
solutions—thinking outside of the box is what makes project management so
fun!

6. Don't compromise quality: Skipping steps, rushing through edits, and

completing work in large batches may save you time and get you to the
finish line faster. However, if you compromise the quality of your work, you
risk having to redo your project, losing clients, or depleting your team’s trust.
Never compromise the quality of your work just to make it through a
bottleneck—it won’t be worth it in the long run.

Read: Convergent vs. divergent thinking: Finding the right balance

The most important thing is to avoid downtime. Having your team sitting
around with nothing to do will cause frustration and increase the overall cycle
time of your project even more. Always keep things moving and include your
team in the problem-solving process.

Use project management software to

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Use project management software to

manage bottlenecks
As much as we’d like to prevent them altogether, bottlenecks happen. When
they occur, try to put your perfectionism aside and gather your team to find
solution-oriented ways to contain the work that’s stacking up.

With the right tools, you can keep bottlenecks to a minimum even in an Agile
environment. Create timelines or Kanban boards for your projects so your team
always has a visual representation of their workload and can easily adjust tasks,
dependencies, and due dates in real time.

Create a critical path method template

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