The concept of a parent case is present in many of the case management examples

that are available on the Pega Academy website. For example, in the Insurance Claim
case management example, the parent case is the overall insurance claim. The child
cases in this example are the investigation of the claim, the appraisal of the damage,
and the settlement of the claim.

The parent case in this example contains the overall information about the claim, such
as the customer's details, the date of the accident, and the amount of the claim. The
child cases in this example contain more detailed information, such as the details of the
accident, the estimated cost of the damage, and the terms of the settlement.

The parent case and child cases in this example are related to each other in a few
ways. First, the child cases are created from the parent case. This means that the child
cases inherit data from the parent case. Second, the child cases are linked to the
parent case. This means that the child cases can be accessed from the parent case.
Third, the child cases cannot be resolved until the parent case is resolved.

The concept of a parent case is a powerful tool that can be used to model complex
business processes. By using parent cases, you can break down a complex process
into smaller, more manageable tasks. This can help to improve the efficiency and
effectiveness of your case management process.

Here are some other examples of parent cases that are present in the Pega Academy
website:

● Customer Service case management example: The parent case in this example
is the overall customer service request. The child cases in this example are the
identification of the issue, the resolution of the issue, and the follow-up with the
customer.
● Project Management case management example: The parent case in this
example is the overall project. The child cases in this example are the tasks that
need to be completed, the resources that are needed, and the status of each
task.
● Sales case management example: The parent case in this example is the overall
sales opportunity. The child cases in this example are the steps that need to be
taken to close the sale, the contacts that need to be made, and the objections
that need to be overcome.

I hope this helps! Let me know if you have any other questions.