Chapter 6:

DIVERSITIES:
SIMPLE AND
COMPLEX
Presented by:
Arcilla, Jeanne
Babadilla, Grigsby
De Vega, Tracy Janine
Simple Diversity
• Simple diversity
refers to the
visible differences
among people
Complex diversity
• refers to the less
visible differences
among people
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Case 1: Nationalities Reflections:

and First Impressions • Guessing a person’s nationality
just by looking at his/her color
might be a tricky thing to do.
• Never judge a book by it’s cover
• Many foreigners who come to the
Philippines initially to work fall in
love with the country and with
Filipinos.
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Top nationalities who visit Top nationalities who visit

our country our country
1. South Koreans 6. Malaysians
2. Chinese 7. Americans
3. Japanese 8. Canadians
4. Taiwanese 9. Australians
5. Singaporeans 10. British
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Reflections:
Case 2: Working • Never disrespect another
Together nationality especially when in
their own country
• Filipinos are very forgiving
people.
• Working together as professionals
with respect for each other’s
cultural differences is a must.
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Case 3: Personal Hygiene Why Personal

• Hygiene is incredibly important Hygiene is important?
and plays a crucial role at work.
• Because sometimes, some people
are just completely unaware of the
disturbance they cause in the
workplace, specifically regarding
body odor.
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace
Reflections:
Case 4: A Tourism • Tourism professionals will have to be
10 steps ahead when dealing with
Nightmare politicians.
• Some politicians believe they are
entitled to special treatment anywhere
they go.
• The arrogance of power in full display
by the city mayor and his daughter was
not in the right place at all.
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Case 5: Cultural Melting Reflections:

• The Waray people are brave. This is
Pot in the Philippines not a myth; it is a reality.
• Education does not guarantee
success, character does.
• Tope was deeply motivated to help
his family.
• Despite one’s physical situations,
what matters is your spirit.
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Case 6: What Can I Say? Most popular languages

• Talking to anyone with a different 1. Spanish
language is made easier by 2. French
technology. 3. German
• Tourism professionals learn 4. Japanese
specific languages. 5. Chinese or Korean
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Case 7: GAD and

Inclusiveness
• Inclusive Tourism is about reducing
uncertainty around what to expect
from a destination or service. It’s
about creating an environment
where all people feel welcome and
included.
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Airlines in the world with the

greatest number of women pilots
1. IndiGo (India)
Case 7: GAD and 2. United Airlines (USA)
Inclusiveness 3. Lufthansa (Germany)
4. Air Canada (Canada
5. TUI (United Kingdom)
6. Easy Jet (Britain)
7. Qantas (Australia)
 Kinds of cultural differences may
pose as challenges for the tourism
professional in the workplace

Case 8: It’s More Fun in • In the tourism industry, cultural

tourism is one of the major
the Philippines attractions for travelers all over.

• Travelers are interested in the

lifestyle and history of people, their
art, their architecture as well as their
religion.
 Top 6 destinations for cultural
tourism

San Agustin Church, Intramuros

Rizal Park Cebu City, Basilica del Santo Nino
Manila

Top 6 destinations for cultural

tourism
 Top 6 destinations for cultural
tourism

Vigan City, Ilocos Sur Baguio City, Cathedral Banaue Rice Terraces

Top 6 destinations for cultural

tourism
 Top five traditions of Filipinos

Bayanihan Harana Paninilbi Sukob Pagmama

han no
Conclusion
In this chapter, we discussed
and shared simple and complex
cultural diversities. Most of the
discussions focused on what
tourism professionals should be
prepared for in the different
tourism professions you will
start experiencing once you
graduate from your Tourism
Management courses.
Than
k