Chapter 4

Analysis,findings

Shawpno is the largest supermarket chain in Bangladesh. It has over 144 stores across the country,
offering a wide range of products such as groceries, household items, electronics, and clothing. The
company was established in 2008, and quickly became a popular destination for customers seeking
quality products at affordable prices. In addition to its physical stores, Shawpno also offers an online
shopping platform, which allows customers to order products from the comfort of their homes. The
company is committed to providing excellent customer service, and has implemented various
initiatives to ensure customer satisfaction. Shawpno is recognized as a trusted and reliable brand,
and has received numerous awards for its contributions to the retail industry in Bangladesh.

How analysis shawpno’s data we asked some questions to shawpno’s one high positioned person and
we analysed his answers.Here are those questions and and our analysis:

1. Can you provide an overview of the information systems used in your supply chain
management?

We analysed this question based on his answer,so here’s the answer of this question :

Their supply chain management is supported by a robust information system that enables them
to manage their operations efficiently. Their system is designed to ensure that they have the
right products in stock at all times, and that they can quickly respond to changes in demand.
They use a variety of tools and technologies to manage their supply chain, including inventory
management systems, transportation management systems, warehouse management systems,
and order management systems. These systems are integrated to provide them with real-time
visibility into their supply chain, which allows them to make informed decisions about inventory
levels, order fulfillment, and transportation. They also use data analytics to identify trends and
patterns in customer behavior, which helps them to optimize their operations and improve the
customer experience. Overall, their information systems are a critical component of their supply
chain management, and enable them to deliver high-quality products to their customers at
affordable prices.

2. How do your information systems contribute to the coordination and communication

among various stakeholders in your supply chain?

We analysed this question based on his answer so here’s the answer of this question:

Their information systems play a critical role in coordinating and communicating with various
stakeholders in their supply chain. They use a variety of tools and technologies to manage their
supply chain, including inventory management systems, transportation management systems,
warehouse management systems, and order management systems. These systems are integrated
to provide them with real-time visibility into their supply chain, which allows them to make
informed decisions about inventory levels, order fulfillment, and transportation. Their
information systems also enable them to communicate with their suppliers, distributors, and
customers in a timely and efficient manner. They use email, phone calls, and other digital
communication channels to keep all stakeholders informed about changes in inventory, delivery
 schedules, and other important information. Overall, their information systems help them to
coordinate and communicate with stakeholders in their supply chain, which enables them to
deliver high-quality products to their customers at affordable prices.

3. How do you ensure the security and integrity of the data within your supply chain
information systems?

We analysed this question based on his answer so here’s the answer of this question:

To ensure the security and integrity of their data within the supply chain information systems,
they have implemented several measures. Firstly, they have installed firewalls, antivirus software,
and other security tools to protect their systems from malware and cyber-attacks. Secondly, they
have implemented access controls and user authentication protocols to restrict access to
sensitive data only to authorized personnel. Thirdly, they have established data backup and
recovery procedures to ensure that their data is always available in case of a disaster or system
failure. Finally, they regularly conduct security audits to identify vulnerabilities and address them
proactively. Overall, they are committed to protecting the confidentiality, integrity, and
availability of their data and are continuously improving their security measures to stay ahead of
emerging threats.

4.How do you measure the effectiveness and performance of the information systems in your supply
chain?

We analysed this question based on his answer so here’s is the answer of this question:

They use a variety of metrics to measure the effectiveness and performance of their
information systems in their supply chain. They track key performance indicators (KPIs)
such as inventory turnover, order fulfillment rates, transportation costs, and customer
satisfaction to ensure that their information systems are meeting their business
objectives. They also conduct regular audits of their systems to identify areas for
improvement and to ensure that their systems are secure and reliable. Additionally, they
use customer feedback and surveys to gather insights about their systems and to identify
areas where they can improve the customer experience. Overall, they are committed to
continuous improvement and are always looking for ways to optimize their information
systems to better serve their customers and stakeholders in their supply chain.

5. What future plans or enhancements do you have in mind for your supply chain
information systems?

We analysed this question based on his answer so here’s the answer of this question:

They are always looking for ways to improve their supply chain information systems to
better serve their customers and stakeholders. In the future, they plan to implement
more advanced analytics and reporting tools to gain deeper insights into their supply
chain performance. They also plan to invest in more advanced automation technologies
to improve the efficiency of their warehouse and transportation operations.
Additionally,they plan to explore the use of blockchain technology to improve the
transparency and traceability of their supply chain. Overall, they are committed to
continuous improvement and are always looking for ways to optimize their supply chain
information systems to meet the changing needs of their customers and stakeholders.